Reviewers most often praise Plumbs' in‑home consultants, helpful fitters and the finished quality of covers and curtains. Recurrent positive points include accurate measuring, good fabric options and snug fits. Reported problems focus on lead times, occasional quality control issues and missed or delayed installations—examples include one nearly four‑month wait and one unresolved installation for an elderly customer. When considering Plumbs, ask for expected lead times, written confirmation of installation dates, fabric availability and a clear policy on rectification and refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Plumbs reupholstered a ten-year-old couch with excellent workmanship and communication.
“the finished product is just stunning.”
Poor workmanship; attempts to fix failed, cost refunded.
“Poor quality workmanship.”
Curtains were good quality but delivery delayed and query unanswered.
“The order took much longer than expected - nearly 4 months”
Professional consultant and snug, high-quality covers with convenient washability.
“the fit is snug and secure”
Most reviewers describe helpful, knowledgeable fitters and generally prompt service; a minority report significant delays, missed installs and unresolved fixes.
Very few reviews mention price; one praises an accurate quote and says 'worth every penny', while another case resulted in a refund after poor workmanship.
No reviews discuss an online or app-based experience; digital ordering or account tools are not mentioned by reviewers.
Many customers report high-quality workmanship, snug fits and near-new results; a few describe wrinkling, poor finishes or failed recoveries requiring refunds.
Several reviewers note proactive, informative representatives and helpful updates; a minority report unanswered enquiries, reliance on one rep and communication gaps.
Overall impressions are predominantly positive with repeated recommendations; some customers experienced long waits, unresolved faults or missed installations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Perfectly fitting covers with desired fabric and efficient service.
“they fit perfectly”
Work quality good but protracted delays and poor communication.
“I had to keep chasing them for news.”
Well-fitted covers by pleasant staff; reviewer very pleased.
“Great fitting, nice people, very pleased with end result”
Good service producing a great result.
“Good service and a great result.”
Very pleased with covers and excellent service from Carol.
“The service was excellent and she did a brilliant job.”
Consultant was very helpful, fitted everything and communicated well.
“Anne our consultant was very helpful”
Provided good service overall to the customer.
“Good service.”
Shoddy re-covering with baggy seats and inadequate foam, unresolved long-term.
“Appalling workmanship and service!”
Excellent upholstery, but booking, sales and admin caused miscommunications.
“Poor sales and admin, excellent upholsterer”
Good information and follow-up; pleased with the result.
“Good information and follow up.”
Competitive price and excellent reupholstery; sofa looks superb.
“the sofa looks superb - better than new”
Friendly staff and good quality materials; sofa looks and feels improved.
“Good quality materials-I love how our sofa looks and feels now”
Helpful measurer and delighted with new covers.
“we are delighted with our new covers”
High-quality fabric and expert fitting made sofa look crisp and new.
“The fabric is of really good quality”
Tailored covers fitted and ironed; conservatory suite looks brand new.
“Our conservatory suite now looks and feels like it's brand new.”
Efficient service delivering excellent results.
“Really efficient service with excellent results!”
Poorly executed work and customer service; deposit refused and unresolved.
“I have been complaining and ringing customer services for x5 days now!”
Knowledgeable employee and very high-quality curtains and blinds.
“The quality of the curtains and blinds are 100%.”
Consultants repeatedly failed to attend, causing long waits and wasted time.
“Wasted 4 hours of my time expecting their visit.”
Delighted with new covers and attentive fitting producing perfect fit.
“We are absolutely delighted with our new covers.”
Poor workmanship; attempts to fix failed, cost refunded.
“Poor quality workmanship.”
Helpful advice and well-executed fitting; very pleased.
“Excellent advice.”
Representative was extremely helpful and fitted curtains promptly.
“Your representative Ricky was extremely helpful”
Great service throughout the entire process.
“Great service from beginning to end.”
Curtains were good quality but delivery delayed and query unanswered.
“The order took much longer than expected - nearly 4 months”
Accurate quote and excellent re-upholstery returned quickly.
“returned just two and a half weeks later, looking fantastic!”
Knowledgeable representative; lovely items despite some delays and communication gaps.
“Our sofa cover was lovely although it took a bit longer than expected”
Friendly, non-pressurising representative; covers enhanced furniture.
“Rep was friendly and didn't pressurise in anyway.”
Helpful fabric advice and well-fitting covers; reviewer very pleased.
“The covers fit really well”
Prompt, well-advised service resulted in pleasing outcome.
“Excellent advice and prompt service”
Happy with both service and cushion quality.
“Really happy with service and quality.”
Elderly disabled customers still awaiting curtain installation.
“I'M STILL WAITING FOR MY CURTAINS & RAIL TO BE INSTALLED!”
Knowledgeable salesperson inspired confidence and performed well.
“Excellent sales person.”
Good service with many patterns and effective delivery communication.
“lorraine was very good keeping me informed with delivery and fitting,”
Seat covers arrived wrinkled; expected to smooth out but remained wrinkled.
“They are wrinkled”
Pleasant professional service and sofas look fantastic, like new.
“sofas look fantastic, like new!!”
Professional consultant and snug, high-quality covers with convenient washability.
“the fit is snug and secure”
Knowledgeable, friendly fitter provided excellent service.
“Very knowledgeable and friendly fitter”
Curtains pleasing but initial material unavailable causing re-selection.
“the curtain material was not available”
Friendly, reliable and professional service.
“Friendly, reliable and professional...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Plumbs is a UK-based upholstery and soft-furnishings business offering made-to-measure covers, curtains, cushions and reupholstery. Typical services include in-home measuring consultations, bespoke fabric selection, fitting and repairs. Consumers looking for reviews will find feedback on workmanship, delivery times, in-person representatives and installation experiences.