Reviews Analysed
21
We Collect & Analyse Reviews
Plumbs
Experiences & Reviews
Plumbs is a UK-based upholstery and soft-furnishings business offering made-to-measure covers, curtains, cushions and reupholstery. Typical services include in-home measuring consultations, bespoke fabric selection, fitting and repairs. Consumers looking for reviews will find feedback on workmanship, delivery times, in-person representatives and installation experiences.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe helpful, knowledgeable fitters and generally prompt service; a minority report significant delays, missed installs and unresolved fixes.
Share
Strong
30%
💰
Value for money
Very few reviews mention price; one praises an accurate quote and says 'worth every penny', while another case resulted in a refund after poor workmanship.
Share
Mixed
1%
⚡
User experience
No reviews discuss an online or app-based experience; digital ordering or account tools are not mentioned by reviewers.
Share
Mixed
0%
🔧
Product quality
Many customers report high-quality workmanship, snug fits and near-new results; a few describe wrinkling, poor finishes or failed recoveries requiring refunds.
Share
Strong
22%
📞
Communication
Several reviewers note proactive, informative representatives and helpful updates; a minority report unanswered enquiries, reliance on one rep and communication gaps.
Share
Strong
17%
⭐
Overall experience
Overall impressions are predominantly positive with repeated recommendations; some customers experienced long waits, unresolved faults or missed installations.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Reupholstery
"
Our family's couch, which had been in our possession for more than ten years, was recently reupholstered by Plumbs.
Each step was completed with meticulous attention to detail, we were kept informed of the development at all times, the upholsterer personally phoned us a number of times to check in with us, and the finished product is just stunning.
We are really delighted with the overall aspect of the settee, which appears to be like new and has a fresh spring to it.
Please accept my thanks on behalf of everyone who was involved, especially the upholsterer who was able to match the striped material perfectly.
I have no difficulty in recommending Plumbs because their quality and service are incomparable in the industry. "
Daniel Mars
Collected.reviews
Dec 06, 2021
Featured for: Meticulous workmanship and proactive communication
Poor quality control. Work not checked prior to delivery.
"Recovered 3 piece suite. Poor quality workmanship. Despite two a..."
Tony Allen
Trustpilot
Sep 30, 2025
Featured for: Failed quality, refund issued
Curtains were exactly as we wanted
"Curtains were exactly as we wanted. Quality of the workmanship was first rate. The visit by Plumbs representative (who has visited us for a different..."
Sharing thoughts
Trustpilot
Sep 30, 2025
Featured for: High quality but long delay
Thumbs up for Plumbs!
"My experience of Plumbs is extremely positive. My local consultant, Barbara Kirby, was professional, knowledgeable and very personable and together we..."
Kerry Donoghue
Trustpilot
Sep 30, 2025
Featured for: Thorough, detailed positive product review
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tony Allen
trustpilot.com
Sep 30, 2025
Poor quality control. Work not checked prior to delivery.
Recovered 3 piece suite. Poor quality workmanship. Despite two a...
R
Richard Coleman
trustpilot.com
Sep 30, 2025
Excellent advice
Excellent advice. Fitting was done to a goo...
m
mitzitara
trustpilot.com
Sep 30, 2025
VERY HELPFUL
Your representative Ricky was extremely helpful which made my job easier when reaching a decision! Fitted my new c...
A
Adrian
trustpilot.com
Sep 30, 2025
Great service from beginning to end.
Great service from...
S
Sharing thoughts
trustpilot.com
Sep 30, 2025
Curtains were exactly as we wanted
Curtains were exactly as we wanted. Quality of the workmanship was first rate. The visit by Plumbs representative (who has visited us for a different...
M
Margs
trustpilot.com
Sep 30, 2025
Mr Will Singleton
The consultant, Mr Will Singleton, was very efficient at measuring the dimensions of the sofa (I had already decided on the fabric well in advance). T...
S
STEPHEN J BUTTON
trustpilot.com
Sep 30, 2025
Plumbs come up with lovely items
The representative from Plumbs was very knowledgeable and pleasant. Our sofa cover was lovely although it took a bit longer than expected and the curt...
G
Gaynor Simms
trustpilot.com
Sep 30, 2025
The experience was good.Rep was…
The experience was good.Rep was friendly and didn't pressurise in an...
L
Liz
trustpilot.com
Sep 30, 2025
Very pleased.
Katie was so helpful in showing me different fabrics to suit my room and...
C
Celia Budge
trustpilot.com
Sep 30, 2025
Excellent advice and prompt service
Excellent advice and prompt servi...
R
Ros Jones
trustpilot.com
Sep 30, 2025
Replacement cushions for two sofas: excellent
Really happy with s...
c
customer
trustpilot.com
Sep 30, 2025
I'M STILL WAITING FOR MY CURTAINS &…
I'M STILL WAITING FOR MY CURTAINS & RAIL TO BE INSTALLED...
M
Mrs Squires
trustpilot.com
Sep 30, 2025
Excellent sales person
Excellent sales person. Very knowledgeable. I felt ve...
C
Christine
trustpilot.com
Sep 30, 2025
it was a very good service
it was a very good service, and plenty of patterns to choose from,also...
c
customer
trustpilot.com
Sep 30, 2025
I am disappointed with my new seats…
I am disappointed with my new seats covers on sofa. They are wrinkled When I mentioned it. when...
C
Christine
trustpilot.com
Sep 30, 2025
New sofas!!
Sue was excellent from start to finish.She was very pleasant and professi...
K
Kerry Donoghue
trustpilot.com
Sep 30, 2025
Thumbs up for Plumbs!
My experience of Plumbs is extremely positive. My local consultant, Barbara Kirby, was professional, knowledgeable and very personable and together we...
B
B Woodall
trustpilot.com
Sep 30, 2025
Excellent service
Very knowledgeable...
M
Mrs Janet Roberts
trustpilot.com
Sep 30, 2025
I like my new curtains very much but I…
I like my new curtains very much but I did have a problem to begin with because the curtain material was...
G
Gillian
trustpilot.com
Sep 30, 2025
22/07/2025
Friendly, reliable...
Conclusion
Reviewers most often praise Plumbs' in‑home consultants, helpful fitters and the finished quality of covers and curtains. Recurrent positive points include accurate measuring, good fabric options and snug fits. Reported problems focus on lead times, occasional quality control issues and missed or delayed installations—examples include one nearly four‑month wait and one unresolved installation for an elderly customer. When considering Plumbs, ask for expected lead times, written confirmation of installation dates, fabric availability and a clear policy on rectification and refunds.