Many reviewers praise expert in-home measuring and accurate fitting that gives sofas and cushions a fresh look. Fabric quality and close-fitting covers come up often. Several customers mention slow replies, missed appointments, and late deliveries. A smaller group describes poor reupholstery and fixes that were not put right.
Examples from available reviews (Dec 2021 – Feb 2026).
Well-fitted covers by pleasant staff; reviewer very pleased.
“Great fitting, nice people, very pleased with end result”
Work quality good but protracted delays and poor communication.
“I had to keep chasing them for news.”
Shoddy re-covering with baggy seats and inadequate foam, unresolved long-term.
“Appalling workmanship and service!”
Competitive price and excellent reupholstery; sofa looks superb.
“the sofa looks superb - better than new”
Reviewers often describe fitters and consultants as knowledgeable and friendly, and say the work was neat and well finished. Others report cancelled visits, no-shows, and long waits that led to repeated follow-ups.
Several customers felt the end result was good value, pointing to competitive quotes and furniture that looked "better than new" after refurbishment. A few reviews mention refunds or rework after poor repairs, showing that value can vary.
Many comments highlight the ease of home measuring, low-pressure sales visits, and quick fitting that improved how furniture looked. Some customers describe drawn-out booking and fitting delays that were still not resolved, which affected the experience.
Numerous reviewers praise the fabric, the snug fit, and durable upholstery work that changed the look of sofas and curtains. Several accounts describe baggy seats, wrinkled covers, and repairs that did not hold, including at least one case where poor workmanship continued.
Several reviewers praise staff who kept them updated on delivery and fitting times. Others complain about weak sales and admin communication, having to chase for updates, and questions going unanswered.
Reviews split between many very happy customers and a clear group left with unresolved service or quality problems. Overall feedback ranges from strong praise for fit and fabric to sharp dissatisfaction linked to delays or poor reupholstery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Perfectly fitting covers with desired fabric and efficient service.
“they fit perfectly”
Work quality good but protracted delays and poor communication.
“I had to keep chasing them for news.”
Well-fitted covers by pleasant staff; reviewer very pleased.
“Great fitting, nice people, very pleased with end result”
Good service producing a great result.
“Good service and a great result.”
Very pleased with covers and excellent service from Carol.
“The service was excellent and she did a brilliant job.”
Consultant was very helpful, fitted everything and communicated well.
“Anne our consultant was very helpful”
Provided good service overall to the customer.
“Good service.”
Shoddy re-covering with baggy seats and inadequate foam, unresolved long-term.
“Appalling workmanship and service!”
Excellent upholstery, but booking, sales and admin caused miscommunications.
“Poor sales and admin, excellent upholsterer”
Good information and follow-up; pleased with the result.
“Good information and follow up.”
Competitive price and excellent reupholstery; sofa looks superb.
“the sofa looks superb - better than new”
Friendly staff and good quality materials; sofa looks and feels improved.
“Good quality materials-I love how our sofa looks and feels now”
Helpful measurer and delighted with new covers.
“we are delighted with our new covers”
High-quality fabric and expert fitting made sofa look crisp and new.
“The fabric is of really good quality”
Tailored covers fitted and ironed; conservatory suite looks brand new.
“Our conservatory suite now looks and feels like it's brand new.”
Efficient service delivering excellent results.
“Really efficient service with excellent results!”
Poorly executed work and customer service; deposit refused and unresolved.
“I have been complaining and ringing customer services for x5 days now!”
Knowledgeable employee and very high-quality curtains and blinds.
“The quality of the curtains and blinds are 100%.”
Consultants repeatedly failed to attend, causing long waits and wasted time.
“Wasted 4 hours of my time expecting their visit.”
Delighted with new covers and attentive fitting producing perfect fit.
“We are absolutely delighted with our new covers.”
Poor workmanship; attempts to fix failed, cost refunded.
“Poor quality workmanship.”
Helpful advice and well-executed fitting; very pleased.
“Excellent advice.”
Representative was extremely helpful and fitted curtains promptly.
“Your representative Ricky was extremely helpful”
Great service throughout the entire process.
“Great service from beginning to end.”
Curtains were good quality but delivery delayed and query unanswered.
“The order took much longer than expected - nearly 4 months”
Accurate quote and excellent re-upholstery returned quickly.
“returned just two and a half weeks later, looking fantastic!”
Knowledgeable representative; lovely items despite some delays and communication gaps.
“Our sofa cover was lovely although it took a bit longer than expected”
Friendly, non-pressurising representative; covers enhanced furniture.
“Rep was friendly and didn't pressurise in anyway.”
Helpful fabric advice and well-fitting covers; reviewer very pleased.
“The covers fit really well”
Prompt, well-advised service resulted in pleasing outcome.
“Excellent advice and prompt service”
Happy with both service and cushion quality.
“Really happy with service and quality.”
Elderly disabled customers still awaiting curtain installation.
“I'M STILL WAITING FOR MY CURTAINS & RAIL TO BE INSTALLED!”
Knowledgeable salesperson inspired confidence and performed well.
“Excellent sales person.”
Good service with many patterns and effective delivery communication.
“lorraine was very good keeping me informed with delivery and fitting,”
Seat covers arrived wrinkled; expected to smooth out but remained wrinkled.
“They are wrinkled”
Pleasant professional service and sofas look fantastic, like new.
“sofas look fantastic, like new!!”
Professional consultant and snug, high-quality covers with convenient washability.
“the fit is snug and secure”
Knowledgeable, friendly fitter provided excellent service.
“Very knowledgeable and friendly fitter”
Curtains pleasing but initial material unavailable causing re-selection.
“the curtain material was not available”
Friendly, reliable and professional service.
“Friendly, reliable and professional...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Plumbs provides made-to-measure sofa and cushion covers, reupholstery, curtains, and blinds across the UK. The team visits homes to measure and sends fabric swatches to help customers choose materials. Professional fitters and upholsterers handle fitting, installation, and repairs. Services also cover cushion replacements, foam upgrades, and curtain fitting. Plumbs takes on bespoke soft-furnishings work and reupholstery for household furniture.