Reviewers most often praise Plumbs' in‑home consultants, helpful fitters and the finished quality of covers and curtains. Recurrent positive points include accurate measuring, good fabric options and snug fits. Reported problems focus on lead times, occasional quality control issues and missed or delayed installations—examples include one nearly four‑month wait and one unresolved installation for an elderly customer. When considering Plumbs, ask for expected lead times, written confirmation of installation dates, fabric availability and a clear policy on rectification and refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Plumbs reupholstered a ten-year-old couch with excellent workmanship and communication.
“the finished product is just stunning.”
Poor workmanship; attempts to fix failed, cost refunded.
“Poor quality workmanship.”
Curtains were good quality but delivery delayed and query unanswered.
“The order took much longer than expected - nearly 4 months”
Professional consultant and snug, high-quality covers with convenient washability.
“the fit is snug and secure”
Most reviewers describe helpful, knowledgeable fitters and generally prompt service; a minority report significant delays, missed installs and unresolved fixes.
Very few reviews mention price; one praises an accurate quote and says 'worth every penny', while another case resulted in a refund after poor workmanship.
No reviews discuss an online or app-based experience; digital ordering or account tools are not mentioned by reviewers.
Many customers report high-quality workmanship, snug fits and near-new results; a few describe wrinkling, poor finishes or failed recoveries requiring refunds.
Several reviewers note proactive, informative representatives and helpful updates; a minority report unanswered enquiries, reliance on one rep and communication gaps.
Overall impressions are predominantly positive with repeated recommendations; some customers experienced long waits, unresolved faults or missed installations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Our family's couch, which had been in our possession for more than ten years, was recently reupholstered by Plumbs.
Each step was completed with meticulous attention to detail, we were kept informed of the development at all times, the upholsterer personally phoned us a number of times to check in with us, and the finished product is just stunning.
We are really delighted with the overall aspect of the settee, which appears to be like new and has a fresh spring to it.
Please accept my thanks on behalf of everyone who was involved, especially the upholsterer who was able to match the striped material perfectly.
I have no difficulty in recommending Plumbs because their quality and service are incomparable in the industry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Plumbs is a UK-based upholstery and soft-furnishings business offering made-to-measure covers, curtains, cushions and reupholstery. Typical services include in-home measuring consultations, bespoke fabric selection, fitting and repairs. Consumers looking for reviews will find feedback on workmanship, delivery times, in-person representatives and installation experiences.