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We Collect & Analyse Reviews

iHeat
Experiences & Reviews

iHeat is a UK-based residential heating and energy installer. The company works on boiler installations, replacements and renewable energy projects and typically provides online quoting and scheduled appointments with local engineers. People researching iHeat reviews commonly look at service, communication, pricing transparency and installation quality.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 22d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Installers are repeatedly described as punctual, polite and thorough; installations are completed smoothly and follow‑ups are generally prompt when needed.

Share
24%
Strong
💰

Value for money

A small number of reviewers note competitive or reasonable pricing and clear, upfront costs; data volume is limited so conclusions are cautious.

Share
5%
Mixed

User experience

Website and online quoting are frequently described as easy to use; booking and scheduling are often reported as quick and straightforward.

Share
16%
Strong
🔧

Product quality

New boilers and installed systems are reported to work as expected; isolated small faults were fixed promptly by engineers.

Share
13%
Strong
📞

Communication

Customers highlight clear, responsive contact via calls and texts and sometimes a single named contact coordinating subcontracted work.

Share
18%
Strong

Overall experience

Most reviewers describe a smooth end‑to‑end experience from quote to fitting, with prompt responses and satisfactory follow‑up.

Share
25%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

g
gaming god
trustpilot.com Sep 30, 2025

Excellent service and everything was…

Excellent service and everyt...

J
John G
trustpilot.com Sep 30, 2025

Very good.

Very please with th...

J
James
trustpilot.com Sep 30, 2025

Straightforward from start to finish

We recently moved into a property with an older styler vented system. iHeat talked us through the upgrade to a combi and helped out with us understand...

S
Simon Mark Spurdle
trustpilot.com Sep 30, 2025

Very Happy

Very happy. I'd been dreading getting a new boiler for some time. I read a lot of reviews and compared prices so decided...

P
Pierre
trustpilot.com Sep 30, 2025

Boiler replacement

My old boiler started to show some signs of weakness, so I decided to replace it. I landed on iHeat after a few web searches; the on-line quoting tool...

R
Rob T
trustpilot.com Sep 30, 2025

Solar + Battery Installation..

Solar + Battery Installation.. When you are spending the best part of 11k you need to be sure that the company you are spending this amount of money w...

A
Alexander
trustpilot.com Sep 30, 2025

Really good james at the call centre…

Really good james at the call centre helped with the quo...

J
Jelena Kokina
trustpilot.com Sep 30, 2025

I would highly recommend iHeat

I would highly recommend iHeat – their service is exceptional. Everything is handled quickly, smoothly,...

D
David Anderson
trustpilot.com Sep 30, 2025

The process was very quick

The process was very quick, I had my quote on Wednesday, popped a few pictures in and my install was done on Friday The staff who performed the instal...

D
Dave M
trustpilot.com Sep 30, 2025

Everything good

Website easy to use, price competitive, engin...

O
Oliver Blake
trustpilot.com Sep 30, 2025

Outstanding service and customer…

Outstanding service and customer support ve...

B
Bob Brotchie
trustpilot.com Sep 30, 2025

Great ordering process.

Great website and customer communications throughout. Our new boiler is in place just in tim...

S
S Hughes
trustpilot.com Sep 30, 2025

Great service.

...

G
Graham Beck
trustpilot.com Sep 30, 2025

Really efficient, friendly and painless

The ordering process was really easy and the calls with the customer team were friendly efficient and gave me confidence they knew what they were doin...

S
Shelley
trustpilot.com Sep 30, 2025

The process from beginning to end was…

The process from beginning to end was easy and painless. The customer service was great, even applying a discount code I couldn’t get to work, retrosp...

L
Lewy
trustpilot.com Sep 30, 2025

From start to finish I can only…

From start to finish I can only describe my experience as easy. The website was so easy to navigate and actually booking the fitting was no s...

M
Malc Teader
trustpilot.com Sep 30, 2025

Boiler Installation

Web site was very informative and easy to use. Ordering and selection of installation date was a simple process. The actual installation went ahead as...

A
A Mesina
trustpilot.com Sep 30, 2025

My Iheat experience as 1st customer.

I've done an online quotation through Iheat website and purchased the boiler I have chosen. The aftersales assistance and advise is s...

W
Wei
trustpilot.com Sep 30, 2025

it was an excellent and smooth…

it was an excellent and smooth experience with Iheat. contacted the Iheat on Thursday and booked an installation appointment in the following Tuesday....

O
Olivia
trustpilot.com Sep 30, 2025

Excellent

I reached out to iHeat after another provider unexpectedly increased my original quote by £2,000. With iHeat, there were no hidden costs—everything wa...

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Conclusion

Reviews show consistent strengths in installer professionalism, clear communication and a simple online booking or quoting process. Multiple customers cite punctual engineers, polite workmanship and quick resolution of minor post‑install issues. Several reviewers praised transparent pricing or the absence of hidden costs and described installations completed within days of quoting. For consumers, consider checking specifics for larger projects (for example solar and battery work may involve subcontractors coordinated by a main contact) and confirm warranty/aftercare arrangements before purchase.