Reviews Analysed
20
We Collect & Analyse Reviews
iHeat
Experiences & Reviews
iHeat is a UK-based residential heating and energy installer. The company works on boiler installations, replacements and renewable energy projects and typically provides online quoting and scheduled appointments with local engineers. People researching iHeat reviews commonly look at service, communication, pricing transparency and installation quality.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
22d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Installers are repeatedly described as punctual, polite and thorough; installations are completed smoothly and follow‑ups are generally prompt when needed.
Share
Strong
24%
💰
Value for money
A small number of reviewers note competitive or reasonable pricing and clear, upfront costs; data volume is limited so conclusions are cautious.
Share
Mixed
5%
⚡
User experience
Website and online quoting are frequently described as easy to use; booking and scheduling are often reported as quick and straightforward.
Share
Strong
16%
🔧
Product quality
New boilers and installed systems are reported to work as expected; isolated small faults were fixed promptly by engineers.
Share
Strong
13%
📞
Communication
Customers highlight clear, responsive contact via calls and texts and sometimes a single named contact coordinating subcontracted work.
Share
Strong
18%
⭐
Overall experience
Most reviewers describe a smooth end‑to‑end experience from quote to fitting, with prompt responses and satisfactory follow‑up.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Boiler replacement
"My old boiler started to show some signs of weakness, so I decided to replace it. I landed on iHeat after a few web searches; the on-line quoting tool..."
Pierre
Trustpilot
Sep 30, 2025
Featured for: online quoting and reasonable price
Solar + Battery Installation..
"Solar + Battery Installation.. When you are spending the best part of 11k you need to be sure that the company you are spending this amount of money w..."
Rob T
Trustpilot
Sep 30, 2025
Featured for: large solar+battery job, main contact
The process was very quick
"The process was very quick, I had my quote on Wednesday, popped a few pictures in and my install was done on Friday The staff who performed the instal..."
David Anderson
Trustpilot
Sep 30, 2025
Featured for: quick install, rapid issue resolution
Excellent
"I reached out to iHeat after another provider unexpectedly increased my original quote by £2,000. With iHeat, there were no hidden costs—everything wa..."
Olivia
Trustpilot
Sep 30, 2025
Featured for: clear pricing, prompt installation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
g
gaming god
trustpilot.com
Sep 30, 2025
Excellent service and everything was…
Excellent service and everyt...
J
John G
trustpilot.com
Sep 30, 2025
Very good.
Very please with th...
J
James
trustpilot.com
Sep 30, 2025
Straightforward from start to finish
We recently moved into a property with an older styler vented system. iHeat talked us through the upgrade to a combi and helped out with us understand...
S
Simon Mark Spurdle
trustpilot.com
Sep 30, 2025
Very Happy
Very happy. I'd been dreading getting a new boiler for some time. I read a lot of reviews and compared prices so decided...
P
Pierre
trustpilot.com
Sep 30, 2025
Boiler replacement
My old boiler started to show some signs of weakness, so I decided to replace it. I landed on iHeat after a few web searches; the on-line quoting tool...
R
Rob T
trustpilot.com
Sep 30, 2025
Solar + Battery Installation..
Solar + Battery Installation.. When you are spending the best part of 11k you need to be sure that the company you are spending this amount of money w...
A
Alexander
trustpilot.com
Sep 30, 2025
Really good james at the call centre…
Really good james at the call centre helped with the quo...
J
Jelena Kokina
trustpilot.com
Sep 30, 2025
I would highly recommend iHeat
I would highly recommend iHeat – their service is exceptional. Everything is handled quickly, smoothly,...
D
David Anderson
trustpilot.com
Sep 30, 2025
The process was very quick
The process was very quick, I had my quote on Wednesday, popped a few pictures in and my install was done on Friday The staff who performed the instal...
D
Dave M
trustpilot.com
Sep 30, 2025
Everything good
Website easy to use, price competitive, engin...
O
Oliver Blake
trustpilot.com
Sep 30, 2025
Outstanding service and customer…
Outstanding service and customer support ve...
B
Bob Brotchie
trustpilot.com
Sep 30, 2025
Great ordering process.
Great website and customer communications throughout. Our new boiler is in place just in tim...
S
S Hughes
trustpilot.com
Sep 30, 2025
Great service.
...
G
Graham Beck
trustpilot.com
Sep 30, 2025
Really efficient, friendly and painless
The ordering process was really easy and the calls with the customer team were friendly efficient and gave me confidence they knew what they were doin...
S
Shelley
trustpilot.com
Sep 30, 2025
The process from beginning to end was…
The process from beginning to end was easy and painless. The customer service was great, even applying a discount code I couldn’t get to work, retrosp...
L
Lewy
trustpilot.com
Sep 30, 2025
From start to finish I can only…
From start to finish I can only describe my experience as easy. The website was so easy to navigate and actually booking the fitting was no s...
M
Malc Teader
trustpilot.com
Sep 30, 2025
Boiler Installation
Web site was very informative and easy to use. Ordering and selection of installation date was a simple process. The actual installation went ahead as...
A
A Mesina
trustpilot.com
Sep 30, 2025
My Iheat experience as 1st customer.
I've done an online quotation through Iheat website and purchased the boiler I have chosen. The aftersales assistance and advise is s...
W
Wei
trustpilot.com
Sep 30, 2025
it was an excellent and smooth…
it was an excellent and smooth experience with Iheat. contacted the Iheat on Thursday and booked an installation appointment in the following Tuesday....
O
Olivia
trustpilot.com
Sep 30, 2025
Excellent
I reached out to iHeat after another provider unexpectedly increased my original quote by £2,000. With iHeat, there were no hidden costs—everything wa...
Conclusion
Reviews show consistent strengths in installer professionalism, clear communication and a simple online booking or quoting process. Multiple customers cite punctual engineers, polite workmanship and quick resolution of minor post‑install issues. Several reviewers praised transparent pricing or the absence of hidden costs and described installations completed within days of quoting. For consumers, consider checking specifics for larger projects (for example solar and battery work may involve subcontractors coordinated by a main contact) and confirm warranty/aftercare arrangements before purchase.