Reviews Analysed
21
We Collect & Analyse Reviews
AnyVan
Experiences & Reviews
AnyVan operates an online marketplace that connects customers with independent transport, courier and removal providers in the UK. The platform offers online booking, instant quotes and tracking tools so customers can compare drivers and vehicle options for moves, deliveries and courier jobs. People researching AnyVan commonly look for information on pricing, booking terms, driver performance and customer support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report helpful, punctual crews who handle items carefully; one review describes a delivery failure where a sofa was left behind.
Share
Strong
25%
💰
Value for money
Some reviewers note competitive quotes and good prices; others describe unexpected surcharges, extra fees or lost payments when changing bookings.
Share
Mixed
5%
⚡
User experience
Many reviewers describe easy booking, useful tracking and punctual collections; a minority report long waits, wide delivery windows and missed slots.
Share
Strong
22%
🔧
Product quality
Delivered items are generally reported as arriving in good condition and handled with care; one review records an item effectively abandoned.
Share
Strong
10%
📞
Communication
Several reviewers praise pre‑and on‑day communication and online alerts; a notable subset report poor customer‑service responsiveness and late notifications.
Share
Mixed
11%
⭐
Overall experience
Most reviewers express a positive overall experience with crews and delivery; a few describe serious issues around booking, communication or service failures.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Great Service
"I made the move from London to Edinburgh and was a bit worried about how it would turn out, but luckily the driver was super helpful. He turned up on..."
Matthew Dickinson
Trustpilot
Sep 30, 2025
Featured for: Positive: punctual, goods delivered intact
Avoid! Sofa left behind!
"Incredibly stressful and upsetting is how my husband and I felt on the day we sold our house and moved. It started with us checking the tracker to see..."
Kat
Trustpilot
Sep 30, 2025
Featured for: Negative: late, poor communication, lost sofa
Disappointing service
"Great service idea conceptually. Shame the execution is poor - especially customer service who were impossible to get through to, both phone (half an..."
Averyl Oates
Trustpilot
Sep 30, 2025
Featured for: Mixed: good crew, poor customer service
I would never use this company again !!
"I would never use this company again !! Booked and paid online £119.00 gave a time slot and day before tracking text came through picking up earlier t..."
Marion Frances Stanley
Trustpilot
Sep 30, 2025
Featured for: Booking/payment issue, extra fees
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
Williams
trustpilot.com
Sep 30, 2025
Good experience, would use Any Van again
Good communication before and during the move. No problem when I needed to change dates and content lis...
K
KSD
trustpilot.com
Sep 30, 2025
Excellent easy service
...
K
Kat
trustpilot.com
Sep 30, 2025
Avoid! Sofa left behind!
Incredibly stressful and upsetting is how my husband and I felt on the day we sold our house and moved. It started with us checking the tracker to see...
A
Aisha Tasleem
trustpilot.com
Sep 30, 2025
Great service
...
M
Matthew Dickinson
trustpilot.com
Sep 30, 2025
Great Service
I made the move from London to Edinburgh and was a bit worried about how it would turn out, but luckily the driver was super helpful. He turned up on...
C
Connor
trustpilot.com
Sep 30, 2025
Booking was really easy
Booking was really easy, communication excellent before hand and...
m
mark
trustpilot.com
Sep 30, 2025
Great service, extra careful and polite
Great service, guys turned up within the time frame, were polite and effic...
S
Shell Durkin
trustpilot.com
Sep 30, 2025
Positive experience from start to…
Positive experience from start to finish. Delivery team were great , well...
A
Alan
trustpilot.com
Sep 30, 2025
3 seater sofa
...
F
Flo
trustpilot.com
Sep 30, 2025
The team was punctual and very quick…
The team was punctual and very quick w...
S
Sneha .
trustpilot.com
Sep 30, 2025
hardworking staff
We recently had Sarwan Singh , from start to finish, his service was outstanding. He...
A
Averyl Oates
trustpilot.com
Sep 30, 2025
Disappointing service
Great service idea conceptually. Shame the execution is poor - especially customer service who were impossible to get through to, both phone (half an...
K
Kami
trustpilot.com
Sep 30, 2025
Amazing service
Amazing service! Fast...
B
Bob
trustpilot.com
Sep 30, 2025
The whole process from start to finish…
The whole process from start to fini...
A
Ajai Sreevatsan
trustpilot.com
Sep 30, 2025
The pickup
The pickup, online alerts and delivery, everyth...
T
Tracey
trustpilot.com
Sep 30, 2025
On the day the removal guys were phenomenal
I initially went with AnyVan as I received a letter through my door and it read as though they were local to where I lived, I wanted to support them f...
J
Julan Shah
trustpilot.com
Sep 30, 2025
Very easy to use and organise a…
Very easy to use and organise a collection and d...
M
Marion Frances Stanley
trustpilot.com
Sep 30, 2025
I would never use this company again !!
I would never use this company again !! Booked and paid online £119.00 gave a time slot and day before tracking text came through picking up earlier t...
M
Mr Allison
trustpilot.com
Sep 30, 2025
Wilfred and his team were absolutely…
Wilfred and his team were absolutely brillia...
P
Pauline
trustpilot.com
Sep 30, 2025
The whole process was simple to do and…
The whole process was simple to do and you could ammend at any time . The...
Conclusion
In these reviews AnyVan frequently receives praise for on‑the‑day crews: many customers describe polite, efficient drivers who handle goods carefully and deliver on time. Several reviewers also highlight an easy online process and useful tracking or alerts. However, recurring criticisms relate to customer‑service responsiveness, wide delivery windows and, in isolated cases, unexpected charges or booking/refund issues. If crew performance and delivery condition are your priority, reviewers commonly report good outcomes; if you need flexible cancellations or quick customer‑support, consider these reported weaknesses and check booking terms before you commit.