Many reviewers mention on-time drivers, clear communication, and polite crews. Several say bookings feel straightforward and prices fair for local moves and courier jobs. A smaller group describes missed collections, damage to items in storage, and refund disputes. These complaints sit against many five-star accounts of smooth service.
Examples from available reviews (Dec 2021 – Feb 2026).
Reliable service with excellent communication and helpful team.
“Very reliable with excellent communication and pleasant and helpful team.”
Received a good rate and professional drivers.
“They gave me a good rate and the driver and partner were professional.”
Items stored in a humid container, many ruined and poor customer support.
“They let my items in a container full humidity”
Booked and paid but lost £119 due to inflexible charges and refunds.
“I lost £119.00.”
Reviewers often point to drivers arriving on time and handling goods carefully during removals and deliveries. Many describe polite, hard-working teams and good face-to-face service. A few reports mention major failures, including items left behind and boxes going missing.
Many reviewers highlight competitive prices and affordable quotes for transport or removals. Some connect the lower cost with strong service overall and say they would use the company again. A small number describe money disputes and refunds that never arrived, which changed how they judged the value.
Customers frequently describe booking as simple, with online alerts and options to change bookings. Several praise clear tracking and regular driver updates during collections. A minority report missed collections and long waits that left them stressed.
Many reviewers say items arrived in good condition and that furniture was handled professionally. A few isolated reviews report serious damage while in storage and at least one missing laptop. These problems show up less often but hit customers hard when they happen.
Many comments praise quick replies, helpful staff, and drivers who keep customers updated. Several reviews describe smooth communication and excellent delivery updates. A limited number complain about difficulty reaching customer service and broad delivery windows.
The reviews include many high-rated accounts of smooth moves, alongside a smaller set of low-rated complaints. The contrast comes through in consistently positive on-the-day service versus occasional breakdowns linked to storage, refunds, and missed collections. Fewer reviews are negative, but they focus on outcomes involving major loss or stress.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Late arrival led to sofa being left behind and high stress.
“A £1000 sofa abandoned to be chopped up by the new house owner.”
Great service and positive experience.
“Great service”
Driver was punctual; items arrived next day in great condition.
“arrived the next day with everything in good condition.”
Booking was easy and communication excellent; driver was helpful.
“Booking was really easy”
Team arrived within timeframe, were polite and handled items carefully.
“Great service, guys turned up within the time frame”
Positive experience; delivery team were friendly and took care of goods.
“Positive experience from start to finish.”
Service described as 'Executive' by reviewer.
“Executive service”
Team punctual, quick, and very helpful during the process.
“The team was punctual and very quick with the process.”
Sarwan Singh provided outstanding, reliable service from start to finish.
“his service was outstanding.”
Poor customer service and wide delivery windows caused delays, though drivers were polite.
“customer service who were impossible to get through to”
Fast delivery, great service and reasonable price.
“Amazing service! Fast delivery and nice price”
Entire process was spot on and faultless.
“The whole process from start to finish was spot on.”
Pickup, online alerts and delivery were all on point.
“The pickup, online alerts and delivery, everything was on point.”
Removal team were phenomenal and highly recommended despite high price.
“Aswar who did the removals with his colleague was phenomenal”
Easy to arrange collection and delivery; delivery team professional.
“Very easy to use and organise a collection and delivery.”
Booked and paid but lost £119 due to inflexible charges and refunds.
“I lost £119.00.”
Wilfred and his team were brilliant and highly recommended.
“Wilfred and his team were absolutely brilliant.”
Process simple, amendments possible, team for removal were brilliant.
“The whole process was simple to do and you could ammend at any time”
I was in the process of relocating and needed assistance; a buddy recommended AnyVan services to me.
I got in touch with them and set up a meeting with them.
From beginning to end, the process was really simple.
My contact was quite helpful in arranging the quote and keeping me up to date with the progress.
The quote I received was much less than the quotes I received from all other companies I contacted.
In practice, the tracker proved to be extremely useful and accurate.
The moving crew worked extremely hard and efficiently to get everything into the vehicle as quickly as possible.
Despite the long drive and severe traffic, they were upbeat when they arrived at their destination and were able to get everything into the house before dinner time.
Really pleased with the service and will use it again..
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AnyVan runs an online platform that links customers with independent transport and removal providers across the UK and Europe. It covers home removals, furniture and appliance delivery, courier collections, and storage options. Customers can request quotes, book collections, and manage delivery details through the platform. The company lists and coordinates individual drivers and small fleets for one-off jobs, scheduled moves, and cross-border shipments.