Many reviewers mention on-time drivers, clear communication, and polite crews. Several say bookings feel straightforward and prices fair for local moves and courier jobs. A smaller group describes missed collections, damage to items in storage, and refund disputes. These complaints sit against many five-star accounts of smooth service.
Examples from available reviews (Dec 2021 – Feb 2026).
Reliable service with excellent communication and helpful team.
“Very reliable with excellent communication and pleasant and helpful team.”
Received a good rate and professional drivers.
“They gave me a good rate and the driver and partner were professional.”
Items stored in a humid container, many ruined and poor customer support.
“They let my items in a container full humidity”
Booked and paid but lost £119 due to inflexible charges and refunds.
“I lost £119.00.”
Reviewers often point to drivers arriving on time and handling goods carefully during removals and deliveries. Many describe polite, hard-working teams and good face-to-face service. A few reports mention major failures, including items left behind and boxes going missing.
Many reviewers highlight competitive prices and affordable quotes for transport or removals. Some connect the lower cost with strong service overall and say they would use the company again. A small number describe money disputes and refunds that never arrived, which changed how they judged the value.
Customers frequently describe booking as simple, with online alerts and options to change bookings. Several praise clear tracking and regular driver updates during collections. A minority report missed collections and long waits that left them stressed.
Many reviewers say items arrived in good condition and that furniture was handled professionally. A few isolated reviews report serious damage while in storage and at least one missing laptop. These problems show up less often but hit customers hard when they happen.
Many comments praise quick replies, helpful staff, and drivers who keep customers updated. Several reviews describe smooth communication and excellent delivery updates. A limited number complain about difficulty reaching customer service and broad delivery windows.
The reviews include many high-rated accounts of smooth moves, alongside a smaller set of low-rated complaints. The contrast comes through in consistently positive on-the-day service versus occasional breakdowns linked to storage, refunds, and missed collections. Fewer reviews are negative, but they focus on outcomes involving major loss or stress.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reliable service with excellent communication and helpful team.
“Very reliable with excellent communication and pleasant and helpful team.”
Missed collections and deliveries caused major delays and stress.
“both times were missed with no communication.”
Received a good rate and professional drivers.
“They gave me a good rate and the driver and partner were professional.”
Punctual and quick responses to queries.
“Punctual and speedy response to queries.”
Barney provided seamless support; drivers were punctual and helpful.
“Barney was a great help from beginning to end and made the experience seamless.”
Customer support, particularly Naz, resolved my issue swiftly and kindly.
“received excellent customer support - particularly from Naz.”
Driver was described as really great.
“Really great driver”
Furniture removal completed; reviewer extremely happy with the work.
“extremely happy with the work carried out”
Service was smooth, issue-free, and competitively priced.
“transferred smoothly and without any issues.”
Items stored in a humid container, many ruined and poor customer support.
“They let my items in a container full humidity”
Great service that was affordable; reviewer will use again.
“Great service and affordable too”
Transaction was smooth and hassle-free.
“Smooth transaction”
Extremely prompt service with great communication.
“Extremely prompt and great communication”
Delivery was swift and communication was top-notch.
“The delivery was swift and the communication skills was top notch”
Great communication; Robert was very helpful.
“Great communication, Robert was really helpful.”
Driver arrived on time and helped bring sofa into home.
“The driver come in the time and he held my son to put the sofa inside the home thank you”
Excellent service with great communication; highly recommended.
“Great communication from AnyVan and the driver from start to finish.”
Services cheaper with excellent delivery; agents accommodating.
“Your services are quiet cheaper and excellent delivery. Service agent were very accommodating”
Quick, efficient and polite service despite a wet day.
“Quick, efficient and polite throughout even on a wet day.”
Very good service; thanks to Marius for support.
“Very good service. Thank you Marius for the support.”
Very professional, polite, punctual, and respectful of property.
“Very professional, very polite very friendly, very helpful, very respectful of your property, on time and very smart”
Local collection performed; driver kept reviewer informed despite traffic.
“He kept me informed of his progress so that I knew when he would arrive.”
Very good communication; process seamless and staff friendly.
“Very good communication. Guys were professional & looked after my belongings.”
Very good value for the price.
“Very good for the price”
Helped move a table; service was very good.
“Very good, helped us move a table.”
Excellent communication and hassle-free delivery.
“Excellent, communication highly rated, delivery hassle free.”
Good service with very good communication; highly recommended.
“Very good service good communication highly recommended”
Very professional, polite, punctual, and respectful of property.
“Very professional, very polite very friendly, very helpful, very respectful of your property, on time and very smart”
Easy process; driver delivered on time with care.
“Easy process to navigate. The driver was amazing and delivered well within timescales with due care and attention.”
Great service and price with easy tracking and friendly drivers.
“Great service, great price, easy tracking and really friendly drivers who go the extra mile Would definitely recommend”
Punctual, polite and hardworking movers provided excellent service.
“They were very polite, respectful and very good workers.”
Movers were brilliant, polite and helpful throughout.
“Brilliant polite and helpful”
Movers were brilliant, polite and helpful throughout.
“Brilliant polite and helpful”
Reviewer always has a good experience with these movers and couriers.
“My go to movers and couriers always have a good experience.”
Reviewer always has a good experience with these movers and couriers.
“My go to movers and couriers always have a good experience.”
Pleased with service; driver communicated frequently and provided tracking.
“Very pleased with service.”
Staff were willing and friendly with some items not included in move.
“Personal muy dispuestos y amables con algunas cosas que no estaban en lamudanza.”
Team excluded me and a box with my laptop went missing.
“a box containing my personal laptop is missing”
Good communication; punctual, courteous drivers handled furniture carefully.
“Good communication before and during the move.”
Service was excellent and easy.
“Excellent easy service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AnyVan runs an online platform that links customers with independent transport and removal providers across the UK and Europe. It covers home removals, furniture and appliance delivery, courier collections, and storage options. Customers can request quotes, book collections, and manage delivery details through the platform. The company lists and coordinates individual drivers and small fleets for one-off jobs, scheduled moves, and cross-border shipments.