Reviews Analysed
21
We Collect & Analyse Reviews
Flooring Hut
Experiences & Reviews
Flooring Hut is an online UK flooring retailer referenced in these reviews as supplying carpets, vinyl, laminate, engineered wood and LVT. Reviews indicate the company handles online ordering, stock checks and parcel/curbside delivery across multiple product ranges.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
29d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers consistently report prompt deliveries, helpful drivers and staff, and fast problem resolution; scheduling and reliable delivery are frequently mentioned.
Share
Strong
27%
💰
Value for money
Many reviewers describe competitive pricing and good value, reporting savings versus high‑street prices and satisfaction with cost versus product received.
Share
Strong
14%
⚡
User experience
A small number of reviewers comment on the website and ordering process; those who do report an easy ordering experience and clear product descriptions.
Share
Mixed
4%
🔧
Product quality
Customers report product quality meeting expectations across carpets, LVT and engineered wood, with specific mentions of good matches to existing flooring.
Share
Strong
10%
📞
Communication
Communication is often singled out: staff are described as helpful and proactive, keeping customers updated on orders and lead times.
Share
Strong
17%
⭐
Overall experience
Overall impressions are positive: reviewers frequently describe repeat purchases, smooth transactions and a willingness to recommend Flooring Hut.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Excellent Customer Service & Quality Products
"I recently purchased some flooring from Flooring Hut and I must say, it was a great experience! The website was easy to navigate and they had a wide variety of options to choose from. As someone who is not very knowledgeable about flooring, I appreciated the helpful descriptions that accompanied each product. What stood out to me the most was their excellent customer service. When I had questions about my order, the representatives were friendly and patient in helping me find the information I needed. They were also available via phone and email which made communication very convenient. The delivery process went smoothly and my flooring arrived on time as promised. The quality of the product exceeded my expectations - it looked even better in person than it did on the website! Overall, Flooring Hut provided a hassle-free shopping experience with exceptional customer service and top-quality products. If you're looking for an online store to purchase your next carpet or flooring - this is definitely one you should consider."
Reynolds
Collected.reviews
Jul 26, 2022
Featured for: website, service and product quality
I can’t tell you how good Flooring Hut are
"I needed to match some Karndean LLP and asked for quotes from various companies. FH had the price clearly marked on their website but as most other su..."
Clive Davison
Trustpilot
Sep 30, 2025
Featured for: found stock, low cost, delivery
10/10 customer service
"There was a slight issue with delivery but a special shout out to Jack who resolv..."
Emily
Trustpilot
Sep 30, 2025
Featured for: delivery issue resolved, clear communication
Second time using Flooring Hut both…
"Second time using Flooring Hut both times great experience, items delivered with care, had a hiccup with the second delivery but one phone call and it..."
Lorraine
Trustpilot
Sep 30, 2025
Featured for: repeat customer, hiccup quickly fixed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
F
Funky Bus
trustpilot.com
Sep 30, 2025
Super quick service and product…
Super quick service and product available...
C
Clive Davison
trustpilot.com
Sep 30, 2025
I can’t tell you how good Flooring Hut are
I needed to match some Karndean LLP and asked for quotes from various companies. FH had the price clearly marked on their website but as most other su...
D
Dave
trustpilot.com
Sep 30, 2025
Outstanding service
Ordered new engineered wood flooring to match existing floors covering for a new extension. Really good website and excellent com...
A
Amanda Martin
trustpilot.com
Sep 30, 2025
Excellent Service & Support – Highly Recommended
Writing on behalf of my brother and sister-in-law, who placed order 2000045638 with Flooring Hut and couldn’t be happier with the experience. Jack Wil...
G
Georgie and Aaron Taylor
trustpilot.com
Sep 30, 2025
Great service
Always on hand and kept up to date with my orders. Not a single b...
M
Mr Mark Lewis
trustpilot.com
Sep 30, 2025
Excellent value and impressive customer…
Excellent value and impressive customer service...
E
Emily
trustpilot.com
Sep 30, 2025
10/10 customer service
There was a slight issue with delivery but a special shout out to Jack who resolv...
S
Spare phone
trustpilot.com
Sep 30, 2025
Order was delivered on time
Order was delivered on time. Price was competitive. The lami...
S
San A
trustpilot.com
Sep 30, 2025
Great place to do business with.
We bought our Karndean flooring from here. The service was great. Very competitive on price, delivery was on time and the...
R
Rich
trustpilot.com
Sep 30, 2025
Excellent throughout
Good ordering experience and helpful staff. The delivered carp...
D
Daniel Blackmore
trustpilot.com
Sep 30, 2025
I'm in the flooring trade
I'm in the flooring trade , and would recomme...
A
Ann Evans
trustpilot.com
Sep 30, 2025
Bought 35 square metres of Abingdon…
Bought 35 square metres of Abingdon Tweed Evergreen. Freely Delivered on date promised. Extremely helpful lady dealt with order. Absolutely beautiful...
M
Martin Burke
trustpilot.com
Sep 30, 2025
Proactive and friendly
Have dealt with Flooring Hut for the last 4 projects and they go above and beyond to help. They stay in constant contact with t...
C
Clive
trustpilot.com
Sep 30, 2025
Quality products. Great price
Great value for LVT. Able to schedule deliv...
B
Bob Sutton
trustpilot.com
Sep 30, 2025
Flotex tiles bought
Flotex tiles bought. Excellent product. Ex...
L
Lorraine
trustpilot.com
Sep 30, 2025
Second time using Flooring Hut both…
Second time using Flooring Hut both times great experience, items delivered with care, had a hiccup with the second delivery but one phone call and it...
C
Consumer
trustpilot.com
Sep 30, 2025
Flooring hut carpet & sheet vinyl
Flooring hut, were very helpful, they were knowledgeable about the products and gave good...
T
TIMTEC SWALLOW
trustpilot.com
Sep 30, 2025
Floored by quality.....
Have used flooring hut many times for various size jobs ... Great prices and su...
M
Mandy Skilton
trustpilot.com
Sep 30, 2025
Great retailer
Very pleased with our purchase and delivery. The Camaro flooring we w...
D
Dawn
trustpilot.com
Sep 30, 2025
Saved a fortune using this company to…
Saved a fortune using this company to buy an Abingdon carpet...
Conclusion
Reviews for Flooring Hut in this sample emphasise strong service and communication: staff responsiveness, delivery reliability and helpful drivers appear repeatedly. Price competitiveness and perceived value are common positives, with multiple reviewers noting savings compared with high‑street prices. Product reports across carpets, LVT and engineered wood are generally favourable, including matches to existing floors and satisfactory finishes. Website and ordering experience is mentioned less often but where noted is described as straightforward; if stock or lead times matter, contact staff directly as several reviewers report proactive updates.