Reviewers often single out store staff for quick paint mixing, accurate colour matching, and practical advice in person. Many also mention same-day local delivery and tinting done while they wait. Several customers point to high prices, uneven discounts, and returns being refused when a manager isn’t on site. Some complaints focus on colours not matching between samples and finished tins, along with occasional product failures.
Examples from available reviews (Nov 2017 – Mar 2026).
Dawn provided superb, helpful customer service while choosing multiple paints.
“Dawn at the Milton Cambridge Dulux decorating centre was superb.”
They mixed and delivered paint quickly with perfect colour matching and free delivery.
“mixed it and delivered it by 1130am”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Many reviews praise specific employees for patient, knowledgeable help with colour choices and product selection. A smaller but steady set describes rude or inattentive service, staff refusing to help, or branches where no one answered the door.
Several reviewers say prices run higher than competitors and that the same items have gone up suddenly. People also describe discounts as inconsistent, and some felt they paid much more than at other retailers.
Store visits range from quick, effective trade-counter help to understaffed branches with long waits or no staff around. A few reviews mention a slow website and trouble reordering free swatches, though these come up less often than in-store issues.
Some customers received paint that didn’t match the tester or the scanned colour sample. A few isolated reviews mention tools or products failing quickly and struggling to get a satisfactory fix in the branch.
Some customers say refunds or order changes happened without any explanation. Others mention unclear updates on cancelled or delayed orders, plus strict returns that require a manager to be physically present.
Experiences split between strong praise for individual staff and sharp frustration over pricing, returns, and colour accuracy. Service and results vary noticeably from branch to branch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
They mixed and delivered paint quickly with perfect colour matching and free delivery.
“mixed it and delivered it by 1130am”
Staff treated the reviewer's wife rudely and reportedly discriminated against her.
“she was spoken to in a rude and dismissive manner”
Customer service resolved the wallpaper return issue to the reviewer's satisfaction.
“customer services at Dulux they sorted out my issue to my satisfaction”
Filler cost twice the price elsewhere and discounting felt inconsistent.
“Filler was literally twice the price of Screwfix for exactly the same product”
Mike and Chris provided helpful advice and customer support for decorating work.
“Mike and Chris have been very helpful with advice and customer support.”
Store refused returns unless manager present and discounts seemed misleading.
“it's not possible to return or refund anything unless the manager is physically at work”
Staff provided patient, helpful colour-matching and a good price.
“the lady at the desk was very helpful and patient”
Staff provided outstanding, prompt and helpful customer service.
“fantastic Customer Service”
Friendly, helpful staff offered great advice across multiple visits.
“they were all friendly, helpful and offered great advice”
Staff were very helpful and delivered paint professionally.
“Fantastic staff in Hereford.”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Purdy extension pole collapsed after one use and store initially refused return.
“it broke — it started collapsing”
Scanned colour sample produced a completely wrong colour and voucher was inadequate.
“didn't scan colour sample gave me completely wrong colour”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Price rose from £67 to £96 for the same product, a 44% hike.
“This week I bought the same for £96, a 44% price hike”
Dawn provided superb, helpful customer service while choosing multiple paints.
“Dawn at the Milton Cambridge Dulux decorating centre was superb.”
Website failed to confirm or allow reordering of free swatches and is slow.
“the website also takes around 5 minutes to load”
Staff gave friendly, helpful service and good Heritage product advice.
“instant and friendly 'welcome', great advice, a positive and sunny attitude”
Staff helped coordinate colours using an iPad and offered excellent advice.
“Hayley & Scott were excellent”
My order was refunded without any explanation.
“they have refunded with not even an explanation of why”
Jack at Stirling resolved a delayed order courteously.
“Jack from Stirling store have sorted my order in good manners”
Staff explained product application and suggested options without pressuring.
“she was able to talk me through the products and suggest options”
Lynda provided professional, helpful advice and many alternative ideas.
“she was incredibly helpful, no question was too much for her”
Staff ignored elderly customers and refused to help with heavy wallpaper books.
“Staff just ignored us.”
Roy was reliable and very helpful with online and in-store orders.
“Roy Is very reliable and professional.”
Kevin provided excellent colour matching and helpful product advice.
“Customer service 100% Sorted my colour match”
Jamie and his staff provided excellent customer service and product knowledge.
“Excellent customer Service and product knowledge from Jamie and his staff.”
Alex and Mark provided great customer service and product advice.
“Great customer service by Alex and Mark”
I recently visited a painting and decorating merchant called Dulux Decorator Centre, and I must say that my experience was delightful. The store had an impressive range of high-quality paints and supplies available at competitive prices.
What stood out to me the most though was the team of experts that were readily available to offer their advice and guidance on selecting the right products for my decorating needs. They patiently listened as I explained what I wanted to achieve in terms of colour schemes, finish, etc., and then provided me with valuable insights into which products will best fit my requirements.
Aside from this expert support, another great feature that caught my attention was how easy it was to navigate around the store. Everything was well-organized, so much so that even someone like me who is not particularly "DIY-savvy" could find whatever they need without difficulty.
Overall, Dulux Decorator Centre exceeded my expectations by providing excellent customer service with professional expertise while also offering reasonable pricing on quality products - something you don't come across very often these days!
Martin and assistant Harry provided excellent service for large trade orders.
“Martin has been amazing in these hard times with large orders of Paint”
Staff were helpful and provided professional advice to inform paint choices.
“the staff were really helpful and offered a professional service”
Branch offered fantastic customer service and a good product range.
“Fantastic customer service, and a great range of products”
Staff were warm, helpful and assisted by carrying paint to their car.
“Paul even insisted on carrying the paint to our car(we're both 74 years old)”
Battersea branch donated around 100 pots of paint and assisted volunteers kindly.
“very kindly donated around 100 pots of paint to our animal hospital”
Leah mixed and delivered one litre of paint quickly and cheerfully during lockdown.
“Leah at the Winchester branch was extremely helpful and so cheerful!”
Visited Doncaster branch, waited nearly half an hour and found no one in.
“nearly half an hour rang doorbell tried door No one in”
Rowland provided a swatch card, mixed paint, and enabled project progress.
“Rowland provided me with a colour swatch card to select my choice”
Ordered wallpaper rolls had incorrect pattern-match length and returns were refused.
“this was wrong and was no where near the length it said”
An assistant was rude and unprofessional, upsetting the reviewer during a move.
“treated by an assistant who was rude and unpleasant.”
Store felt industrial and unwelcoming, staff inattentive despite good product quality.
“Don't expect a warm retail experience. It's industrial/ trade focussed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dulux Decorator Centre runs staffed branches across the UK that sell paint, primers, varnishes, brushes, rollers, wallpaper, and other decorating supplies. Branches offer on-site tinting and custom colour matching for both consumer and trade customers. The business also provides trade accounts and bulk ordering for professional decorators and builders. Its online shop sells sample swatches and products, alongside local branch services and delivery.