Reviews Analysed
21
We Collect & Analyse Reviews
Dulux Decorator Centre
Experiences & Reviews
Dulux Decorator Centre is a UK network of retail outlets specialising in Dulux-branded paints, decorating supplies and colour-matching services. Centres typically serve both trade and consumer customers, offering in-store colour advice, product ranges (including specialist finishes) and branch-level ordering or collection. People searching reviews usually want insight on staff expertise, product tinting and the buying experience across branches and online.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
19d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviews highlight knowledgeable, helpful shop staff and tailored in-store advice; several others report unhelpful or dismissive treatment at specific branches.
Share
Mixed
28%
💰
Value for money
A few customers note reasonable or competitive pricing, but multiple reviews raise concerns about steep price increases and unexpectedly high charges.
Share
Weak
4%
⚡
User experience
In-store navigation and digital tools (e.g. iPad colour-coordination) are praised, while the website and online ordering flow draw several complaints about reliability.
Share
Mixed
4%
🔧
Product quality
Customers praise paint ranges and finishes in some branches, but there are repeated reports of incorrect tints, early product failures and unavailable product types.
Share
Mixed
16%
📞
Communication
Some branches and central support are reported to resolve issues, yet a larger share of reviews describe poor explanations, unclear refunds or inadequate responses.
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Weak
16%
⭐
Overall experience
Overall impressions vary by branch: many shoppers report positive, expert service and repeat visits, while others cite unresolved problems with products, pricing or service.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Amazing Customer Service
"I would like to congratulate the staff at The Dulux Decorator Centre Milton, Cambridge branch on their fantastic Customer Service. On every visit ( an..."
Helen
Trustpilot
Sep 30, 2025
Featured for: Consistent positive service example
Terrible experience.
"Terrible experience. The paint I ordered is a completely different colour to the tester pot. I sent photos to the store that delivered the order and t..."
Jane John
Trustpilot
Sep 30, 2025
Featured for: Paint colour mismatch, poor support
Worst website I’ve ever used
"I ordered 4 paint samples yesterday 22/05/2025. I ordered the free strips/swatches instead of the 250ml sample bottles. Once I put in my details an “o..."
DB
Trustpilot
Sep 30, 2025
Featured for: Website and ordering failure example
Rip Off
"Went to them (Aberdeen) as it was on my way to work. I asked for easy care and kitchen. They said they don’t do them and said diamond Matt tinted and..."
TH
Trustpilot
Sep 30, 2025
Featured for: Price complaint and service issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Helen
trustpilot.com
Sep 30, 2025
Amazing Customer Service
I would like to congratulate the staff at The Dulux Decorator Centre Milton, Cambridge branch on their fantastic Customer Service. On every visit ( an...
B
Brian
trustpilot.com
Sep 30, 2025
Dulux Decorator Centre - Basildon
I used the Dulux Decorator Centre in Basildon and I can't rate them high enough. From walking through the door to leaving they were all friendly, help...
C
Consumer
trustpilot.com
Sep 30, 2025
Fantastic staff in Hereford.
Fantastic staff in Hereford. Nothing is too much. Amazing colours and service. Thank you Steve Simpk...
T
TH
trustpilot.com
Sep 30, 2025
Rip Off
Went to them (Aberdeen) as it was on my way to work. I asked for easy care and kitchen. They said they don’t do them and said diamond Matt tinted and...
E
Emil Filipkowski
trustpilot.com
Sep 30, 2025
A terrible experience I had a few weeks…
A terrible experience I had a few weeks ago. In March, I bought a Purdy extension pole there, which I used once right after purchase. The next time I...
S
Siobhan Lenaghan
trustpilot.com
Sep 30, 2025
Never again didn't scan colour sample…
Never again didn't scan colour sample gave me completely wrong colour.customer service sent me a limited voucher which was ha...
J
Jane John
trustpilot.com
Sep 30, 2025
Terrible experience.
Terrible experience. The paint I ordered is a completely different colour to the tester pot. I sent photos to the store that delivered the order and t...
R
Richard
trustpilot.com
Sep 30, 2025
Shocking price rise
Ten months ago I bought a 2.5 Lt tin of Dulux WeatherShield Undercoat for £67. T...
L
Laura Marie
trustpilot.com
Sep 30, 2025
Dawn at the Milton Cambridge Dulux…
Dawn at the Milton Cambridge Dulux decorating centre was superb. She went with our flow...
D
DB
trustpilot.com
Sep 30, 2025
Worst website I’ve ever used
I ordered 4 paint samples yesterday 22/05/2025. I ordered the free strips/swatches instead of the 250ml sample bottles. Once I put in my details an “o...
J
Joanna Pearson
trustpilot.com
Sep 30, 2025
Rare quality of service
I visited the Dulux Decorator Centres in High Wycombe and Hemel Hempstead recently and was very impressed with the service received. There was an inst...
c
colin lewis
trustpilot.com
Sep 30, 2025
Southport Dulux - Amazing!
Went into the Southport branch with my wife to pick a colour for the lounge walls. Hayley & Scott were excellent and helped us co-ordinate our fabrics...
D
Dale.
trustpilot.com
Sep 30, 2025
Not very happy… placed an order and…
Not very happy… placed an order and they have refunded with no...
D
Daniel Klimkowicz
trustpilot.com
Sep 30, 2025
I Have place an order over week ago for…
After few days delay , Jack from Stirling store have sorted my order in good...
T
Tony Barker
trustpilot.com
Sep 30, 2025
Exceptionally helpful staff.
I went to the Preston branch for paint. Not being a professional decorator I needed a bit of advice regarding its application. The young woman who ser...
E
Elizabeth
trustpilot.com
Sep 30, 2025
Colchester avenue
Visited the Colchester avenue shop today and was thoroughly impressed by the professionalism of Lynda. Regardless of her being on her own she was incr...
S
S Studley-Smith
trustpilot.com
Sep 30, 2025
Visited Dulux at kings Norton business…
Visited Dulux at kings Norton business park looking for wallpaper. Me & my husband are OAPs & the customer service was awful. Told wallpaper books wer...
m
mario
trustpilot.com
Sep 30, 2025
Roy Is very reliable and professional
Roy Is very reliable and professional. He has helped me twice now with an on...
R
Robert Dexter
trustpilot.com
Sep 30, 2025
KEVIN !!
SHREWSBURY. KEVIN!! What a bloke!!! Customer service 100% Sorted my colour match and provided all the equipment I needed. Teal Tension for the living...
I
Ian McLennan
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Shopped In Galasheils Dulux Centre for the First time.Excellent customer Service and product knowledg...
Conclusion
Reviews show a consistent pattern: many customers value the in-store advice and colour expertise at numerous Dulux Decorator Centre branches, often returning for products and help with schemes. At the same time, a number of reviews report problems with colour matching, product faults, pricing and online ordering or refunds. If you are shopping there, consider visiting a local branch to check colour matches in person, confirm return or warranty terms, and compare prices before purchase. Checking staff recommendations and obtaining written confirmation for bespoke tints or special orders can help reduce the risk of issues.