Reviewers often single out store staff for quick paint mixing, accurate colour matching, and practical advice in person. Many also mention same-day local delivery and tinting done while they wait. Several customers point to high prices, uneven discounts, and returns being refused when a manager isn’t on site. Some complaints focus on colours not matching between samples and finished tins, along with occasional product failures.
Examples from available reviews (Nov 2017 – Mar 2026).
Dawn provided superb, helpful customer service while choosing multiple paints.
“Dawn at the Milton Cambridge Dulux decorating centre was superb.”
They mixed and delivered paint quickly with perfect colour matching and free delivery.
“mixed it and delivered it by 1130am”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Many reviews praise specific employees for patient, knowledgeable help with colour choices and product selection. A smaller but steady set describes rude or inattentive service, staff refusing to help, or branches where no one answered the door.
Several reviewers say prices run higher than competitors and that the same items have gone up suddenly. People also describe discounts as inconsistent, and some felt they paid much more than at other retailers.
Store visits range from quick, effective trade-counter help to understaffed branches with long waits or no staff around. A few reviews mention a slow website and trouble reordering free swatches, though these come up less often than in-store issues.
Some customers received paint that didn’t match the tester or the scanned colour sample. A few isolated reviews mention tools or products failing quickly and struggling to get a satisfactory fix in the branch.
Some customers say refunds or order changes happened without any explanation. Others mention unclear updates on cancelled or delayed orders, plus strict returns that require a manager to be physically present.
Experiences split between strong praise for individual staff and sharp frustration over pricing, returns, and colour accuracy. Service and results vary noticeably from branch to branch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Paint cost over £10 more than B&Q and no refund after mixing.
“paint was £10+ more expensive on a 5 litre tin than B & Q”
Staff were helpful and provided good advice, though shops can be busy.
“Nice staff in store, I found them helpful and good advice.”
Store was slow, understaffed and staff were rude.
“Slow and understaffed, staff are rude.”
Store stocked all paint products and staff were very helpful.
“All the paint products you need and very helpful staff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dulux Decorator Centre runs staffed branches across the UK that sell paint, primers, varnishes, brushes, rollers, wallpaper, and other decorating supplies. Branches offer on-site tinting and custom colour matching for both consumer and trade customers. The business also provides trade accounts and bulk ordering for professional decorators and builders. Its online shop sells sample swatches and products, alongside local branch services and delivery.