Reviews show a consistent pattern: many customers value the in-store advice and colour expertise at numerous Dulux Decorator Centre branches, often returning for products and help with schemes. At the same time, a number of reviews report problems with colour matching, product faults, pricing and online ordering or refunds. If you are shopping there, consider visiting a local branch to check colour matches in person, confirm return or warranty terms, and compare prices before purchase. Checking staff recommendations and obtaining written confirmation for bespoke tints or special orders can help reduce the risk of issues.
Examples from available reviews (Nov 2017 – Feb 2026).
Staff provided outstanding, prompt and helpful customer service.
“fantastic Customer Service”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Website failed to confirm or allow reordering of free swatches and is slow.
“the website also takes around 5 minutes to load”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Many reviews highlight knowledgeable, helpful shop staff and tailored in-store advice; several others report unhelpful or dismissive treatment at specific branches.
A few customers note reasonable or competitive pricing, but multiple reviews raise concerns about steep price increases and unexpectedly high charges.
In-store navigation and digital tools (e.g. iPad colour-coordination) are praised, while the website and online ordering flow draw several complaints about reliability.
Customers praise paint ranges and finishes in some branches, but there are repeated reports of incorrect tints, early product failures and unavailable product types.
Some branches and central support are reported to resolve issues, yet a larger share of reviews describe poor explanations, unclear refunds or inadequate responses.
Overall impressions vary by branch: many shoppers report positive, expert service and repeat visits, while others cite unresolved problems with products, pricing or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Paint cost over £10 more than B&Q and no refund after mixing.
“paint was £10+ more expensive on a 5 litre tin than B & Q”
Staff were helpful and provided good advice, though shops can be busy.
“Nice staff in store, I found them helpful and good advice.”
Store was slow, understaffed and staff were rude.
“Slow and understaffed, staff are rude.”
Store stocked all paint products and staff were very helpful.
“All the paint products you need and very helpful staff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dulux Decorator Centre is a UK network of retail outlets specialising in Dulux-branded paints, decorating supplies and colour-matching services. Centres typically serve both trade and consumer customers, offering in-store colour advice, product ranges (including specialist finishes) and branch-level ordering or collection. People searching reviews usually want insight on staff expertise, product tinting and the buying experience across branches and online.