Reviews show a consistent pattern: many customers value the in-store advice and colour expertise at numerous Dulux Decorator Centre branches, often returning for products and help with schemes. At the same time, a number of reviews report problems with colour matching, product faults, pricing and online ordering or refunds. If you are shopping there, consider visiting a local branch to check colour matches in person, confirm return or warranty terms, and compare prices before purchase. Checking staff recommendations and obtaining written confirmation for bespoke tints or special orders can help reduce the risk of issues.
Examples from available reviews (Nov 2017 – Feb 2026).
Staff provided outstanding, prompt and helpful customer service.
“fantastic Customer Service”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Website failed to confirm or allow reordering of free swatches and is slow.
“the website also takes around 5 minutes to load”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Many reviews highlight knowledgeable, helpful shop staff and tailored in-store advice; several others report unhelpful or dismissive treatment at specific branches.
A few customers note reasonable or competitive pricing, but multiple reviews raise concerns about steep price increases and unexpectedly high charges.
In-store navigation and digital tools (e.g. iPad colour-coordination) are praised, while the website and online ordering flow draw several complaints about reliability.
Customers praise paint ranges and finishes in some branches, but there are repeated reports of incorrect tints, early product failures and unavailable product types.
Some branches and central support are reported to resolve issues, yet a larger share of reviews describe poor explanations, unclear refunds or inadequate responses.
Overall impressions vary by branch: many shoppers report positive, expert service and repeat visits, while others cite unresolved problems with products, pricing or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
They mixed and delivered paint quickly with perfect colour matching and free delivery.
“mixed it and delivered it by 1130am”
Staff treated the reviewer's wife rudely and reportedly discriminated against her.
“she was spoken to in a rude and dismissive manner”
Customer service resolved the wallpaper return issue to the reviewer's satisfaction.
“customer services at Dulux they sorted out my issue to my satisfaction”
Filler cost twice the price elsewhere and discounting felt inconsistent.
“Filler was literally twice the price of Screwfix for exactly the same product”
Mike and Chris provided helpful advice and customer support for decorating work.
“Mike and Chris have been very helpful with advice and customer support.”
Store refused returns unless manager present and discounts seemed misleading.
“it's not possible to return or refund anything unless the manager is physically at work”
Staff provided patient, helpful colour-matching and a good price.
“the lady at the desk was very helpful and patient”
Staff provided outstanding, prompt and helpful customer service.
“fantastic Customer Service”
Friendly, helpful staff offered great advice across multiple visits.
“they were all friendly, helpful and offered great advice”
Staff were very helpful and delivered paint professionally.
“Fantastic staff in Hereford.”
Charged nearly £150 for paint that cost around £85 elsewhere.
“These sharks charged me nearly £150”
Purdy extension pole collapsed after one use and store initially refused return.
“it broke — it started collapsing”
Scanned colour sample produced a completely wrong colour and voucher was inadequate.
“didn't scan colour sample gave me completely wrong colour”
Ordered paint came a different colour than the tester and store offered no resolution.
“The paint I ordered is a completely different colour to the tester pot.”
Price rose from £67 to £96 for the same product, a 44% hike.
“This week I bought the same for £96, a 44% price hike”
Dawn provided superb, helpful customer service while choosing multiple paints.
“Dawn at the Milton Cambridge Dulux decorating centre was superb.”
Website failed to confirm or allow reordering of free swatches and is slow.
“the website also takes around 5 minutes to load”
Staff gave friendly, helpful service and good Heritage product advice.
“instant and friendly 'welcome', great advice, a positive and sunny attitude”
Staff helped coordinate colours using an iPad and offered excellent advice.
“Hayley & Scott were excellent”
My order was refunded without any explanation.
“they have refunded with not even an explanation of why”
Jack at Stirling resolved a delayed order courteously.
“Jack from Stirling store have sorted my order in good manners”
Staff explained product application and suggested options without pressuring.
“she was able to talk me through the products and suggest options”
Lynda provided professional, helpful advice and many alternative ideas.
“she was incredibly helpful, no question was too much for her”
Staff ignored elderly customers and refused to help with heavy wallpaper books.
“Staff just ignored us.”
Roy was reliable and very helpful with online and in-store orders.
“Roy Is very reliable and professional.”
Kevin provided excellent colour matching and helpful product advice.
“Customer service 100% Sorted my colour match”
Jamie and his staff provided excellent customer service and product knowledge.
“Excellent customer Service and product knowledge from Jamie and his staff.”
Alex and Mark provided great customer service and product advice.
“Great customer service by Alex and Mark”
I recently visited a painting and decorating merchant called Dulux Decorator Centre, and I must say that my experience was delightful. The store had an impressive range of high-quality paints and supplies available at competitive prices.
What stood out to me the most though was the team of experts that were readily available to offer their advice and guidance on selecting the right products for my decorating needs. They patiently listened as I explained what I wanted to achieve in terms of colour schemes, finish, etc., and then provided me with valuable insights into which products will best fit my requirements.
Aside from this expert support, another great feature that caught my attention was how easy it was to navigate around the store. Everything was well-organized, so much so that even someone like me who is not particularly "DIY-savvy" could find whatever they need without difficulty.
Overall, Dulux Decorator Centre exceeded my expectations by providing excellent customer service with professional expertise while also offering reasonable pricing on quality products - something you don't come across very often these days!
Martin and assistant Harry provided excellent service for large trade orders.
“Martin has been amazing in these hard times with large orders of Paint”
Staff were helpful and provided professional advice to inform paint choices.
“the staff were really helpful and offered a professional service”
Branch offered fantastic customer service and a good product range.
“Fantastic customer service, and a great range of products”
Staff were warm, helpful and assisted by carrying paint to their car.
“Paul even insisted on carrying the paint to our car(we're both 74 years old)”
Battersea branch donated around 100 pots of paint and assisted volunteers kindly.
“very kindly donated around 100 pots of paint to our animal hospital”
Leah mixed and delivered one litre of paint quickly and cheerfully during lockdown.
“Leah at the Winchester branch was extremely helpful and so cheerful!”
Visited Doncaster branch, waited nearly half an hour and found no one in.
“nearly half an hour rang doorbell tried door No one in”
Rowland provided a swatch card, mixed paint, and enabled project progress.
“Rowland provided me with a colour swatch card to select my choice”
Ordered wallpaper rolls had incorrect pattern-match length and returns were refused.
“this was wrong and was no where near the length it said”
An assistant was rude and unprofessional, upsetting the reviewer during a move.
“treated by an assistant who was rude and unpleasant.”
Store felt industrial and unwelcoming, staff inattentive despite good product quality.
“Don't expect a warm retail experience. It's industrial/ trade focussed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dulux Decorator Centre is a UK network of retail outlets specialising in Dulux-branded paints, decorating supplies and colour-matching services. Centres typically serve both trade and consumer customers, offering in-store colour advice, product ranges (including specialist finishes) and branch-level ordering or collection. People searching reviews usually want insight on staff expertise, product tinting and the buying experience across branches and online.