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We Collect & Analyse Reviews

247 Home Rescue
Experiences & Reviews

247 Home Rescue is a UK home emergency and boiler cover provider that markets policies for boiler servicing, repairs and replacement. Consumers typically encounter online sign-up and telephone sales or support; prospective customers should compare policy terms, call-out fees, repair guarantees and cancellation rules before buying.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 18d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Mixed reports: many praise punctual, thorough engineers and quick fault response; several describe failed repairs, condemnations and unresolved call-outs.

Share
13%
Mixed
💰

Value for money

Opinions split: some reviewers note good introductory prices and savings; others report unexpected charges, higher monthly costs and disputed quotes.

Share
11%
Mixed
⚡

User experience

Mostly positive: many customers find online sign-up, sales calls and appointment booking easy and informative; a minority report cancellations and signup issues.

Share
20%
Strong
🔧

Product quality

Limited mentions: some note thorough servicing or replacement installations; a few report misdiagnoses or extra repair charges after engineer assessments.

Share
5%
Mixed
📞

Communication

Many reviewers praise polite, clear sales and technician communication; others describe missed engineer calls, cancelled appointments and poor transparency.

Share
23%
Mixed
⭐

Overall experience

Majority describe a positive overall experience with easy sign-up and competent service; a minority report billing disputes, cancellations and repair failures.

Share
28%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
Brian Wright
trustpilot.com Sep 30, 2025

Very good service recommend to anyone

Very good service...

G
G.Kaur
trustpilot.com Sep 30, 2025

Fix your fix your contact for two years…

Fix your fix your contact for two years and then they had £7....

J
Joanne
trustpilot.com Sep 30, 2025

Price quoted different to price charged

I had a quote on money supermarket followed by an email offering a further discount. When I clicked on it an...

M
Mark Clarke
trustpilot.com Sep 30, 2025

Very unhelpful condemned my boiler

Very unhelpful condemned my boiler , charged to fix it it then man came and couldn't fix it...

R
Ray RUE
trustpilot.com Sep 30, 2025

Excellent Service

The Gas Technician arrived on time having phoned to say he would be with us in 20 minutes. He was polite, efficient and answered all the questions put...

f
fattyful
trustpilot.com Sep 30, 2025

The offer was on so signed up and a…

The offer was on so sig...

M
Mike
trustpilot.com Sep 30, 2025

Good service

Able to bring service appointment forward and arr...

E
Estelle Hicks-Bennett
trustpilot.com Sep 30, 2025

247 home rescue Scammy and unethical behaviour

There is something highly unethical and scammy about this company. They kept sending emails for a free boiler service with no slots available. They bo...

M
Margaret
trustpilot.com Sep 30, 2025

Easy to sign up and the lady I spoke…

Easy to sign up and the lady I spoke with on the phone...

d
desmond mccoy
trustpilot.com Sep 30, 2025

Sales encounter

Very knowledgeable sales person, explained the transaction simple, and easy to...

s
sharon mitchell
trustpilot.com Sep 30, 2025

Professional and polite when explaining…

Professional and polite when explainin...

J
Joe
trustpilot.com Sep 30, 2025

Good customer service

...

A
Angel
trustpilot.com Sep 30, 2025

Friendly and professional

...

V
Vaibhav Malik
trustpilot.com Sep 30, 2025

Bad, bad, bad

24x7 boiler engineer said that the repair cost (gas valve needed replacing in his assessment) was more than value of the boiler hence suggested to buy...

M
Mr D
trustpilot.com Sep 30, 2025

Very easy and quick sign up

Very easy and quick sign up. Frie...

B
Babs
trustpilot.com Sep 30, 2025

Boiler cover

Customer care came across very good and you made it easy...

D
Dan Maia
trustpilot.com Sep 30, 2025

Easy sign up process

...

R
Rav Gautam
trustpilot.com Sep 30, 2025

Great experience

Easy, great experien...

B
Betty Masunga
trustpilot.com Sep 30, 2025

He was very professional and efficient

He was very professional and efficient. Polite all the time. Please...

P
Paul Ricketts
trustpilot.com Sep 30, 2025

Easy and quick

Easy and quick....

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Conclusion

Reviews show many customers find 247 Home Rescue easy to sign up with, and praise punctual, professional engineers and clear sales explanations. However, multiple reviewers report problems with billing, unexpected increases or discrepancies, cancelled appointments and disputed repair assessments. Prospective buyers should review policy wording, ask about call-out fees and repair guarantees, and confirm cancellation procedures before committing. If repair quality or engineer availability is critical, request written confirmation of what is covered and how replacements or major repairs are assessed.