Many customers praise the engineers for being professional, giving clear diagnoses, and behaving politely in the home. Another group of reviews describes missed appointments, long stretches without heating, and refusals to carry out repairs. People often say phone sign-up and agent support are quick and helpful, while billing, upselling, and surprise charges attract repeated criticism.
Examples from available reviews (Dec 2021 – Feb 2026).
Engineer was professional, helpful and knowledgeable.
“engineer was very professional helpful nd know what he was doing”
Reviewer waited days, engineer missed appointments, and company refused help.
“We were without heating for eight days and had to use another company to fix the boiler.”
Sign up process was fast and easy.
“Fast & easy sign up”
Quoted price differed and actual payments were £12 higher monthly.
“my payments would be £12 more a month!!!!”
Many reviews describe engineers who turn up on time, treat the property with care, and finish repairs efficiently. Others report unresolved faults, cancelled visits, and long periods without heating. Engineer visits attract both the strongest praise and the sharpest complaints.
Some customers point to promotional deals and prices they felt were fair when they signed up. Other reviews mention monthly payments higher than quoted, pressure to add extras, and unexpected fees. Lower-rated reviews often include billing disputes and policies being activated when they were not wanted.
Many reviewers say signing up and making a claim is quick and straightforward by phone or online. A smaller but noticeable group says booking non-urgent appointments through the website or app can be difficult. Scheduling ranges from smooth sign-up to repeated rebooking.
Several accounts praise correct fault-finding and repairs that fixed the problem quickly. Others describe wrong diagnoses, breakdowns returning after parts were fitted, and second opinions that conflicted. Results range from immediate fixes to repeat failures.
Many comments applaud phone staff as friendly, knowledgeable, and clear when explaining policies. Some strong complaints focus on cancelled visits, short-notice time windows, ongoing marketing, and policies being restarted without permission. Good communication sits alongside failures in operations and notifications.
Feedback splits between high praise for individual engineers and repeated low-score reviews about service failures and billing disputes. Positive front-line experiences appear in clear clusters, while separate clusters point to ongoing problems with scheduling, coverage decisions, and charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Engineer was professional, helpful and knowledgeable.
“engineer was very professional helpful nd know what he was doing”
Reviewer reports a very good experience with no problems.
“Very good no problem”
Phone call was easy and handled by a knowledgeable operator.
“Easy phone call. Knowledgeable operator. Hopefully wont have to comment on home rescue service.”
Process was easy and straightforward.
“Easy and straightforward”
Caller tried to upsell and reviewer couldn't afford higher costs.
“Nice lady on phone but just trying to get you to spend more”
Signing up was easy and phone staff were friendly.
“Easy to sign up friendly on the phone”
Sign up process was fast and easy.
“Fast & easy sign up”
Reviewer found it very easy to sign up to boiler policy.
“Very easy to add ign up to my boiler policy. Thank you”
Reviewer was very pleased and found staff professional and nice.
“I was very pleased and they were very professional and nice”
Engineer provided excellent support, but customer service and availability were frustrating.
“Actual boiler support from Damien was excellent, cannnot fault the engineer.”
Process was simple and easy.
“Simple and easy”
Staff were knowledgeable and friendly, making the reviewer feel relaxed.
“Very knowledgeable and friendly felt very relaxed speaking to him”
Overall great experience but discount failed and required a call.
“Only negative was the discount didn’t apply so had to call in”
Engineer respected the property, was polite and performed well.
“The engineer who came to my house was great he respected my property and was very polite”
Claims handled online with no phone contact, but engineer fixed boiler efficiently.
“everything was done online”
Reviewer praises customer service and support from engineer Gary Kirk.
“Great customer service and support from engineer Gary Kirk.”
Service was fast with easy appointment booking and real-time engineer updates.
“I had almost real time information on the engineer visit.”
Engineer accurately diagnosed and quickly fixed the fault, then cleaned up.
“The engineer was so professional and polite, he knew exactly what the fault was and fixed it very quickly and cleaned up any mess.”
Company ignored issues and failed to fix or replace landlord-covered boiler.
“I have now got the ombudsman involved as 247 have just ignored my issues of them not fixing/replacing my landlord covered boiler, I would not recommend taking out insurance as basically it does not cover breakdown.”
Engineer was polite and completed the repair quickly.
“Polite and got the repair done quickly”
Company left reviewer without heating or hot water for four days.
“left us for 4 days in mid winter with no heating or hot water”
Reviewer waited days, engineer missed appointments, and company refused help.
“We were without heating for eight days and had to use another company to fix the boiler.”
Engineer misdiagnosed fault as BER and company resisted refunds until pressured.
“The boiler was not beyond economical repair”
Engineer lied about a leak and company allegedly misrepresents coverage.
“Basically their engineer lied about my leak, saying it was an old stain.”
Reviewer praises the company's service and recommends it to others.
“Very good service recommend to anyone”
Reviewer says they were signed into a £7.22 monthly contract for 24 months.
“they had £7.22 per month for 24 months”
Quoted price differed and actual payments were £12 higher monthly.
“my payments would be £12 more a month!!!!”
Engineer could not fix boiler, charged fees, left without heating.
“left me with no heating or hot water”
Technician arrived on time, was polite and thorough during boiler servicing.
“The Gas Technician arrived on time”
Reviewer signed up because of an offer and felt it was a good price.
“The offer was on so signed up and a good price”
Appointment rescheduled earlier; engineer arrived promptly and was professional.
“Able to bring service appointment forward and arrived promptly.”
Company repeatedly cancelled appointments and failed to communicate properly.
“bombarded me with upsell calls, then cancelled on the day.”
Signing up was easy and phone representative was helpful.
“Easy to sign up and the lady I spoke with on the phone was very helpful earlier this morning. Thank you so much”
Salesperson was knowledgeable and explained the transaction clearly.
“Very knowledgeable sales person”
Representative was professional and polite when explaining the policy.
“Professional and polite when explaining the policy we were about to purchase.”
Reviewer states they experienced good customer service.
“Good customer service”
Reviewer found staff friendly and professional.
“Friendly and professional”
Engineer misdiagnosed boiler leading to unnecessary extra £300 repair cost.
“The initial assesment from 24x7 enigneer was inacurate”
Signing up was very easy, staff friendly and price was good.
“Very easy and quick sign up. Friendly and informative. Great price”
Customer care explained the purchase clearly and was very good.
“Customer care came across very good and you made it easy to understand what I was purchasing and what it entailed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
247 Home Rescue offers boiler and home emergency cover across the UK. Customers can reach a 24/7 phone helpline and use an online claims portal for emergencies. Trained gas engineers visit homes to diagnose faults, carry out repairs, service systems, and assess replacements. Annual plans and one-off services are available by phone or through the website. The company books appointments and handles emergency call-outs for domestic heating systems.