Many customers praise the engineers for being professional, giving clear diagnoses, and behaving politely in the home. Another group of reviews describes missed appointments, long stretches without heating, and refusals to carry out repairs. People often say phone sign-up and agent support are quick and helpful, while billing, upselling, and surprise charges attract repeated criticism.
Examples from available reviews (Dec 2021 – Feb 2026).
Engineer was professional, helpful and knowledgeable.
“engineer was very professional helpful nd know what he was doing”
Reviewer waited days, engineer missed appointments, and company refused help.
“We were without heating for eight days and had to use another company to fix the boiler.”
Sign up process was fast and easy.
“Fast & easy sign up”
Quoted price differed and actual payments were £12 higher monthly.
“my payments would be £12 more a month!!!!”
Many reviews describe engineers who turn up on time, treat the property with care, and finish repairs efficiently. Others report unresolved faults, cancelled visits, and long periods without heating. Engineer visits attract both the strongest praise and the sharpest complaints.
Some customers point to promotional deals and prices they felt were fair when they signed up. Other reviews mention monthly payments higher than quoted, pressure to add extras, and unexpected fees. Lower-rated reviews often include billing disputes and policies being activated when they were not wanted.
Many reviewers say signing up and making a claim is quick and straightforward by phone or online. A smaller but noticeable group says booking non-urgent appointments through the website or app can be difficult. Scheduling ranges from smooth sign-up to repeated rebooking.
Several accounts praise correct fault-finding and repairs that fixed the problem quickly. Others describe wrong diagnoses, breakdowns returning after parts were fitted, and second opinions that conflicted. Results range from immediate fixes to repeat failures.
Many comments applaud phone staff as friendly, knowledgeable, and clear when explaining policies. Some strong complaints focus on cancelled visits, short-notice time windows, ongoing marketing, and policies being restarted without permission. Good communication sits alongside failures in operations and notifications.
Feedback splits between high praise for individual engineers and repeated low-score reviews about service failures and billing disputes. Positive front-line experiences appear in clear clusters, while separate clusters point to ongoing problems with scheduling, coverage decisions, and charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer found the sign up process easy.
“Easy sign up process”
Reviewer reports an easy and great experience with the staff.
“Easy, great experience with a p of staff”
Engineer was professional, efficient and provided same-day appointment.
“He was very professional and efficient.”
Process was easy and quick and price was great.
“Easy and quick. Great price too”
Engineer condemned boiler and salesperson pushed a replacement; second opinion contradicted them.
“Then swiftly condemned my boiler”
Reviewer waited all day; engineer never arrived and no notification given.
“Still no engineer at 5pm!!”
Engineer promised sealant repair but company denied it and refused refund.
“she denied it and refused to give me back my call out fee as well.”
Engineer H. Rashid was efficient, but emergency response and advice were poor.
“He was very efficient, very polite and friendly.”
Reviewer took a day off yet received only 30 minutes' notice and short visit.
“got 30 minutes notice”
They delayed repair so I arranged private work and reimbursement refused.
“they make you wait for so long for someone to repair it”
Engineer tightened connections but leak recurred; company charged unauthorised fees.
“they reinstated without my authorisation”
Two scheduled appointments were cancelled and rebooking is difficult.
“Two cancelled boiler service appointments on the day.”
They refused an emergency engineer and engineers gave inconsistent diagnoses.
“what’s the point of 24/7 service if they can’t actually provide it?”
They reactivated my policy without consent and sent persistent marketing.
“they reactivated my policy with zero authority from myself.”
Parts were fitted but the boiler repeatedly failed; awaiting another visit.
“boiler failed again and again and again.”
Their service caused a radiator leak but they demanded extra payment.
“forced me to pay an extra £95”
They delayed emergency response while my house was flooding.
“my house is being flooded and I am meant to wait up to 24hours for a call back.”
The app and website prevent easy advance booking; slots are full.
“IT'S JUST NOT POSSIBLE TO BOOK A BOILER SERVICE EASILY IN ADVANCE.”
They refused repair for an older boiler and limited cover despite charges.
“they refused to repair because they said boiler was too old”
After a long search, I landed on 247 Home Rescue Company website and was pleasantly surprised by the service they provided. Their sales team is really great, they provided me with all the information I needed when I called to ask about the comprehensive boiler and heating cover. The technical support team did a thorough evaluation before giving me a quote and it saved me a lot of money in the end. I appreciated the 247 Home Rescue COMPANY and quick action when I broke my boiler. So I'm now with cover and replacement installed, just waiting for the cold winter months. I recommend the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
247 Home Rescue offers boiler and home emergency cover across the UK. Customers can reach a 24/7 phone helpline and use an online claims portal for emergencies. Trained gas engineers visit homes to diagnose faults, carry out repairs, service systems, and assess replacements. Annual plans and one-off services are available by phone or through the website. The company books appointments and handles emergency call-outs for domestic heating systems.