Reviews Analysed
21
We Collect & Analyse Reviews
Boxt
Experiences & Reviews
Boxt is a UK heating company that supplies and installs boilers and related heating equipment, offering online quotes and scheduled installations. The company is commonly searched by consumers seeking boiler replacement, installations and aftercare, with an emphasis on booking and engineer visits.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
16d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviews frequently praise punctual, polite and efficient engineers; installations are described as tidy, professional and completed with minimal disruption.
Share
Strong
30%
💰
Value for money
A small number of reviewers comment on price; some describe good or low cost alongside positive workmanship and outcomes.
Share
Mixed
3%
⚡
User experience
Customers report straightforward online selection and booking, quick scheduling and clear explanations during fitting with little hassle.
Share
Strong
16%
🔧
Product quality
A few reviews note that installed or replaced products work reliably after installation and that units perform as expected.
Share
Mixed
6%
📞
Communication
Several reviewers highlight clear pre‑visit contact (calls, texts, emails) and engineers who explain work and timings on site.
Share
Strong
13%
⭐
Overall experience
Most reviewers describe a positive end-to-end experience: timely fitting, clean sites afterwards and systems functioning correctly.
Share
Strong
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Air conditioning service
"I bought a Mini Air Conditioner. It is the perfect size, powerful enough to cool a compact home. Designed especially for a big room with 8,000 and Ideal for rooms up to 150 sq. ft. It comes Complete with an easy-to-clean air filter and a manual remote control. This air conditioner is truly a great addition to a home. Other than the price being super cheap you won't be disappointed with this COOLING AIR conditioner. I've had this unit for 2 months and it hasn't missed a beat, not even one little hiccup. This really cools the room down fast and cools it better than those "other brands" that are double the cost.
"
Loius Van
Collected.reviews
Dec 01, 2021
Featured for: mentions product performance and price
Service so good I was pleased to have a fault!
"Our Nest device had died, but the replacement service was so good that I was almost pleased that it had died! Sean H came and replac..."
Nicola Jagger
External Source
Oct 02, 2025
Featured for: explicit communication before, during, after
Very efficient from ordering to fitting…
"Very efficient from ordering to fitting the new system. Was able to book installation date for 5 days later (online ) that worked for us. Then receive..."
Martyn Ball
External Source
Oct 02, 2025
Featured for: details online booking and arrival texts
New Boiler Installation
"The whole online selection process was very easy, I spoke to an advisor to fine tune my exact needs, and we managed to get an installation date that w..."
Mr Harrington
External Source
Oct 02, 2025
Featured for: covers advisor, scheduling and tidy installation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bettywilby
External Source
Oct 02, 2025
The gentleman was very nice
The gentleman was very nice. I’ve seen h...
L
Lee Tait
External Source
Oct 02, 2025
Flawless experience from Robert
Flawless experience from Start to finish and Robert was brilli...
N
Nicola Jagger
External Source
Oct 02, 2025
Service so good I was pleased to have a fault!
Our Nest device had died, but the replacement service was so good that I was almost pleased that it had died! Sean H came and replac...
M
Mr Harrington
External Source
Oct 02, 2025
New Boiler Installation
The whole online selection process was very easy, I spoke to an advisor to fine tune my exact needs, and we managed to get an installation date that w...
B
Basri Yilmaz
External Source
Oct 02, 2025
It was a very good experience
...
A
Anthony Beresford
External Source
Oct 02, 2025
Great experience
Just had a new boiler fitted by boxt and the whole process was easy to understand and set up. The actual fitti...
A
Anthony
External Source
Oct 02, 2025
Fast efficient and tidy install
Fast efficient and tidy install. Great ser...
M
Martyn Ball
External Source
Oct 02, 2025
Very efficient from ordering to fitting…
Very efficient from ordering to fitting the new system. Was able to book installation date for 5 days later (online ) that worked for us. Then receive...
C
Colin Russell
External Source
Oct 02, 2025
Very professional
Punctual, polite, efficient, friendly engineers. Got on with the job very pr...
S
S M Stone
External Source
Oct 02, 2025
Professional and friendly
The work force were extremely friendly and professional. They worked cleanly and pr...
D
Denis Gough
External Source
Oct 02, 2025
Always great service thank you
Always great service thank you. Your service engineer went...
T
Thomas Antony
External Source
Oct 02, 2025
Right from the start I was impressed…
Right from the start I was impressed with the office. When they said they would do something they did so very quickly, wasn’t waiting very efficient....
T
Tom Hardy
External Source
Oct 02, 2025
Perfect service
Perfect service. Great communication from Alex. Arrived on tim...
K
Kane
External Source
Oct 02, 2025
Friendly and very helpful engineer
Friendly and very...
B
Buckdi
External Source
Oct 02, 2025
Great Service
Bought online arrived next day 7 in morning engineer a...
M
Mrs Hill
External Source
Oct 02, 2025
5 days from our initial enquiry to the fitting of our new boiler!
From our initial enquiry on the 21st September and quote, to a follow up phone call from your representative Madison, everything was very straightforw...
R
Rita Crowe
External Source
Oct 02, 2025
Customer Service is outstanding
Customer Service is outstanding. Regular contact from obtaining...
r
robert PAULEY 2
External Source
Oct 02, 2025
Installer was very pleasant and worked…
Installer was very pleasant and worked...
A
A1
External Source
Oct 02, 2025
Fantastic job
Fantastic job , fantastic price ....
E
Eddie Burke
External Source
Oct 02, 2025
Seamless installation of a new boiler!
What ever hurdle we came across on the day, nothing was too much trouble and all wor...
Conclusion
Reviewers consistently report punctual, polite engineers and efficient installations, with sites left clean and systems working after fitting. Multiple accounts highlight easy online booking and timely scheduling, including email and text arrival notifications. Communication from advisors and fitters is repeatedly noted as clear and helpful during the process. A small number of reviews mention favourable pricing and product performance, but most feedback concentrates on the quality of service and installation.