Reviews Analysed
21
We Collect & Analyse Reviews
Hometree
Experiences & Reviews
Hometree is a UK-based home-care and heating cover provider that offers boiler and home emergency policies, annual servicing and repair work. The company typically sells subscription plans for boiler, heating and household systems and operates via a network of engineers and subcontractors. Customers can contact Hometree by phone and online to report faults, request repairs or manage policies. When comparing providers, check specific policy terms, coverage limits, response-times and engineer availability for your area.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
14d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many reviews describe prompt, professional engineer visits and effective repairs; a notable minority report long waits, cancellations or no attendance.
Share
Strong
24%
💰
Value for money
Several customers cite lower premiums and negotiated discounts; others report feeling premiums were wasted when repairs or claims were declined.
Share
Mixed
8%
⚡
User experience
Reviewers praise easy online reporting, choice of appointment dates and helpful agents, but this theme appears in a small number of reviews.
Share
Mixed
5%
🔧
Product quality
Most accounts describe successful boiler repairs and satisfactory annual servicing; a few raise issues about refused parts or disputed job records.
Share
Strong
12%
📞
Communication
Many reviews highlight clear, courteous engineers and informative updates; some report confusing emails, administrative errors and inconsistent messages.
Share
Strong
23%
⭐
Overall experience
Overall impressions lean positive for repairs and staff professionalism, though a minority report serious problems with cover, delays or emergency response.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Was straightforward to report issue and…
"Was straightforward to report issue and request repair. Was given 3 dates to choose from and although I was given the 3rd choice (furthest away date)..."
.Tony
External Source
Oct 01, 2025
Featured for: detailed repair follow-up, positive outcome
86 with Parkinson's left to freeze no heating or hot water AVOID AVOID AVOID
"Hometree today have let my EXTREMELY vulnerable 86 year old dad with Parkinsons and 78 year old mother who is house bound with multiple medical issues..."
elizabeth
External Source
Oct 02, 2025
Featured for: no emergency attendance; vulnerable affected
My service was 5 months late and…
"My service was 5 months late and conducted at month 15 from taking out the policy. Service appointments were duly cancelled on numerous occasions due..."
Mr Stafford Dent
External Source
Oct 02, 2025
Featured for: delayed service; authorised repair declined
Easy peasy
"Easy booking system and communication was great keeping me updated of when the engineer would be..."
Tracy Eaton
External Source
Oct 02, 2025
Featured for: easy booking; clear communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
James Mitchell
External Source
Oct 02, 2025
Starting my second year with Hometree…
Starting my second year with Hometree for "Your Home Plan". First year was excellent so a no brainer to renew for another y...
e
elizabeth
External Source
Oct 02, 2025
86 with Parkinson's left to freeze no heating or hot water AVOID AVOID AVOID
Hometree today have let my EXTREMELY vulnerable 86 year old dad with Parkinsons and 78 year old mother who is house bound with multiple medical issues...
C
Chitranga Diyasena
External Source
Oct 02, 2025
I received a quick and efficient service
Our heating was not working. I made a repair request online and received very prompt response with choice of dates. The technician who came wa...
L
Linda Z
External Source
Oct 02, 2025
Was informed of a delay
Was informed of a delay. Engineer arrived pr...
M
Mr Stafford Dent
External Source
Oct 02, 2025
My service was 5 months late and…
My service was 5 months late and conducted at month 15 from taking out the policy. Service appointments were duly cancelled on numerous occasions due...
T
Turbo
External Source
Oct 02, 2025
Kept in the loop all the way from…
Kept in the loop all the way from init...
c
customer
External Source
Oct 02, 2025
It was half price of my other provider.
It was half price o...
L
LEAH
External Source
Oct 02, 2025
First class
Great company. My engineer Martin made an assessment very quickly of the problem and what was needed to fix it. He was the sort of chap you don’t mind...
V
Vanie Rajesh
External Source
Oct 02, 2025
Quick and convenient response
Quick and convenient response Engi...
M
Mr Martin Lyons
External Source
Oct 02, 2025
Good job
The boiler service team were profesi...
R
Ramon
External Source
Oct 02, 2025
The repair was very easy and the…
The repair was very easy and the eng...
M
Mark Hudson
External Source
Oct 02, 2025
Steve Cox completed my annual boiler…
Steve Cox completed my annual boiler service as scheduled. He was fr...
S
Shujath Miah
External Source
Oct 02, 2025
Human effect ✅️vs Automated response❌️
Thank you again for taking my call earlier this week, Tom Simpson. I really appreciate the way you handled my query, which could easily have turned in...
M
Mr & Mrs Sephton
External Source
Oct 02, 2025
The engineers were polite and just got…
The engineers were polit...
M
Mrs Elaine BERRY
External Source
Oct 02, 2025
I was happy with the job that Powersurj…
I was happy with the job that Powersurj electrical services ltd...
T
Tracy Eaton
External Source
Oct 02, 2025
Easy peasy
Easy booking system and communication was great keeping me updated of when the engineer would be...
M
Mayuri Patel
External Source
Oct 02, 2025
Hometree are excellent service…
Hometree are excellent service providers . Every call is handled professionally . The eng...
P
Paul Shepherd
External Source
Oct 01, 2025
Jokers - AVOID
Jokers - no service then get the run around -,stay away avoid - cheap...
D
David Clinton
External Source
Oct 01, 2025
On the verge of harassment....
Had Hometree for the last year and had no problem with them but decided to move to a new provider due to a price increase. Canceled my policy on What'...
.
.Tony
External Source
Oct 01, 2025
Was straightforward to report issue and…
Was straightforward to report issue and request repair. Was given 3 dates to choose from and although I was given the 3rd choice (furthest away date)...
Conclusion
Reviews show many customers experience prompt engineer visits, clear updates and effective boiler repairs, and several note lower premiums or negotiated discounts. However, there are consistent complaints about long waits, cancelled appointments and instances where a repair or part was declined under policy terms. A few reports describe serious consequences for vulnerable customers when emergency attendance was delayed or unavailable. Consumers should review policy exclusions, response-time commitments and engineer coverage in their area before purchasing, and keep records of communications when raising complaints.