Very positive customer service and boiler assistance experience.
“The best customer service and boiler assisted help, that my wife and i have ever experienced.”
Customers often praise engineers for arriving on time, explaining things clearly, and fixing problems quickly. Many reviews mention polite, professional technicians and faults resolved successfully. A noticeable group describes missed appointments, long waits, and cancelled bookings. Billing and renewal contacts range from quick fixes to intrusive or confusing messages.
Examples from available reviews (Nov 2021 – Feb 2026).
Very positive customer service and boiler assistance experience.
“The best customer service and boiler assisted help, that my wife and i have ever experienced.”
Multiple missed appointments and poor communication led to cancellation.
“FOUR missed boiler appointments, no shows”
Long delays, poor communication, and incomplete plumbing repair service.
“Long delays: It took over a week before the engineer attended.”
Automatic annual booking with thorough service and good value cover.
“Good value boiler cover, much less than BritGas who's prices got ridiculous.”
Many reviews say engineers arrived on time, worked efficiently, and fixed the fault in one visit. Several also highlight strong customer manner, with thorough checks and clear explanations. A separate set of negative reviews describes repeated no-shows, cancelled appointments, and bookings that were not sorted out.
Some reviewers mention lower premiums and better pricing than previous providers. Positive value comments often link to automatic yearly bookings and affordable cover. Price and cover come up less often than practical experiences with visits and repairs.
People who mention the system describe booking as straightforward, with timely updates on engineer arrival. In-person experiences frequently focus on polite, capable engineers. Direct feedback on how the digital or phone options work appears, but not often.
Multiple reviews credit technicians with professional fault-finding and thorough repairs. Examples include spotting and fixing safety issues, plus annual servicing described as comprehensive. Praise for technical competence shows up repeatedly across visits.
Several customers mention clear, patient explanations, billing errors fixed quickly, and discounts agreed through customer service. Others describe long waits for an engineer, repeated renewal messages, and intrusive retention contact. The feedback includes both fast problem-solving and communication gaps around scheduling.
Frequent praise for quick, professional engineer visits sits alongside recurring low ratings about missed appointments and long delays. This split leaves reviews strongly mixed. Overall, technical work is often solid, with occasional breakdowns in operations.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was worried after my boiler stopped working. The tenants were complaining so much and even threatened to leave if I didn't sort the problem out. I called Hometree and the response was too fast. I quickly explained my problems and they promised that an engineer would come very early the following morning which he did. Within a few minutes, the boiler was working again. I was super excited by the swiftness, kindness and professionalism. In addition their services are 24/7 and the premiums are affordable. It is now a month and we have not had problems with the boiler again. Thanks again for being customer oriented and keeping the customer needs first.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hometree provides boiler cover and home emergency policies in the UK. It arranges engineer visits for repairs, installations, and annual boiler servicing. Customers can manage policies and book appointments online or by phone. Hometree uses a network of Gas Safe registered engineers and partners for on-site work. It handles claims, sources replacement parts, and arranges return visits when needed.