Customers often praise engineers for arriving on time, explaining things clearly, and fixing problems quickly. Many reviews mention polite, professional technicians and faults resolved successfully. A noticeable group describes missed appointments, long waits, and cancelled bookings. Billing and renewal contacts range from quick fixes to intrusive or confusing messages.
Examples from available reviews (Nov 2021 – Feb 2026).
Very positive customer service and boiler assistance experience.
“The best customer service and boiler assisted help, that my wife and i have ever experienced.”
Multiple missed appointments and poor communication led to cancellation.
“FOUR missed boiler appointments, no shows”
Long delays, poor communication, and incomplete plumbing repair service.
“Long delays: It took over a week before the engineer attended.”
Automatic annual booking with thorough service and good value cover.
“Good value boiler cover, much less than BritGas who's prices got ridiculous.”
Many reviews say engineers arrived on time, worked efficiently, and fixed the fault in one visit. Several also highlight strong customer manner, with thorough checks and clear explanations. A separate set of negative reviews describes repeated no-shows, cancelled appointments, and bookings that were not sorted out.
Some reviewers mention lower premiums and better pricing than previous providers. Positive value comments often link to automatic yearly bookings and affordable cover. Price and cover come up less often than practical experiences with visits and repairs.
People who mention the system describe booking as straightforward, with timely updates on engineer arrival. In-person experiences frequently focus on polite, capable engineers. Direct feedback on how the digital or phone options work appears, but not often.
Multiple reviews credit technicians with professional fault-finding and thorough repairs. Examples include spotting and fixing safety issues, plus annual servicing described as comprehensive. Praise for technical competence shows up repeatedly across visits.
Several customers mention clear, patient explanations, billing errors fixed quickly, and discounts agreed through customer service. Others describe long waits for an engineer, repeated renewal messages, and intrusive retention contact. The feedback includes both fast problem-solving and communication gaps around scheduling.
Frequent praise for quick, professional engineer visits sits alongside recurring low ratings about missed appointments and long delays. This split leaves reviews strongly mixed. Overall, technical work is often solid, with occasional breakdowns in operations.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They corrected a billing mistake and the customer was satisfied.
“They rectified the mistake when charging my account.”
Staff patiently explained cover options and applied appropriate discounts.
“listened carefully, patient and took his time to explain the various policy covers”
Very positive customer service and boiler assistance experience.
“The best customer service and boiler assisted help, that my wife and i have ever experienced.”
Engineer arrived quickly and was friendly and efficient.
“Arrived quickly, friendly & efficient.”
An experienced engineer attended early and restored boiler thoroughly.
“You took time to source an experienced engineer from further afield”
Technician was professional, knowledgeable, and helpful.
“The Technician was highly professional and knowledgeable about my boiler.”
Staff were professional, friendly, and informative.
“Professional, friendly and informative”
Boiler repair engineer provided first-class, polite, and punctual service.
“First class service and advice from the Boiler Repair engineer.”
Arrived on time and serviced a loft boiler with experience.
“Arrived on time did the service to a boiler in loft with experience”
Boiler service not arranged and money taken despite cancellation.
“completely ignored and nothing has been booked in.”
Engineers were friendly, thorough, and answered all questions.
“Andy, the main engineer was very thorough in checking over our boiler”
Proactive renewal handling with fast responses and excellent service.
“first class customer service from Erin.”
Quick and efficient service, thank you.
“Quick and efficient service thank you”
The service visit went really well.
“Went really well”
Long delays, poor communication, and incomplete plumbing repair service.
“Long delays: It took over a week before the engineer attended.”
Automatic annual booking with thorough service and good value cover.
“Good value boiler cover, much less than BritGas who's prices got ridiculous.”
Engineer discovered a carbon monoxide leak and resolved it despite admin error.
“the engineer, Sohail, discovered a carbon monoxide leak.”
Engineer attended within 24 hours and completed repair with good communication.
“Had an engineer attend within 24hours and and a temporary fix then a return visit with a new part two days later.”
Multiple missed appointments and poor communication led to cancellation.
“FOUR missed boiler appointments, no shows”
Walter arrived on time, performed checks, and clearly explained them.
“Walter did a great job”
Renewed for a second year because first-year service was excellent.
“Customer service is above and beyond”
Left elderly relatives without heating or hot water for days.
“NO HEATING OR HOT WATER”
Technician provided prompt, professional, and well-communicated repair.
“The technician who came was very professional and helpful.”
Engineer arrived promptly despite delay and completed work quickly.
“Engineer arrived promptly and completed the work within 20 mins.”
Service appointment delayed, repair declined, and communication was poor.
“My service was 5 months late”
Kept informed throughout from initial contact to repair.
“Kept in the loop all the way from initial contact to repair.”
Policy cost was half the price of previous provider.
“It was half price of my other provider.”
Engineer assessed problem quickly and staff were courteous and helpful.
“My engineer Martin made an assessment very quickly of the problem”
Quick, convenient response with a helpful, friendly engineer.
“Engineer was very helpful and friendly”
Boiler service team were professional, polite, and did a good job.
“The boiler service team were profesionl polite and did a good job thanks”
Repair was easy and the engineer was understanding.
“The repair was very easy and the engineer ber understanding y pretty good”
Engineer completed annual boiler service professionally and efficiently.
“Steve Cox completed my annual boiler service as scheduled.”
Customer service rep negotiated a 25% discount and handled query well.
“arrange a 25% discount on my current payment.”
Engineers were polite and got on with the job.
“The engineers were polite and just got stuck in.”
Happy with the electrical work Powersurj completed.
“I was happy with the job that Powersurj electrical services ltd”
Easy booking system with great communication and a quick, friendly engineer.
“Easy booking system and communication was great keeping me updated of when the engineer would be arriving.”
Calls handled professionally; engineers punctual and effective.
“Hometree are excellent service providers . Every call is handled professionally .”
Received no service and experienced poor support and runaround.
“Jokers - no service then get the run around”
Repeated renewal and cancellation messages, followed by intrusive retention calls.
“I canceled my policy on What's App on 1st Sept”
Straightforward repair process with friendly, efficient engineer and timely parts.
“Problem diagnosed very quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hometree provides boiler cover and home emergency policies in the UK. It arranges engineer visits for repairs, installations, and annual boiler servicing. Customers can manage policies and book appointments online or by phone. Hometree uses a network of Gas Safe registered engineers and partners for on-site work. It handles claims, sources replacement parts, and arranges return visits when needed.