Customers often mention fast delivery, helpful phone support, and radiators that arrive well packed. Many praise the design and how well the radiators heat. Repeated complaints describe items arriving damaged, courier problems, and refunds that take too long. A smaller but clear group reports rude or unhelpful customer service.
Examples from available reviews (Dec 2013 – Feb 2026).
Radiator arrived the next day via DHL and was undamaged.
“Radiator arrived the day after ordering”
Helpful phone staff and secure next‑day delivery, satisfied with price.
“helpful staff on the phone and excellent secure next day delivery.”
Poor packaging caused damaged goods and slow lead times.
“Very poor packaging used and damaged goods.”
Received two damaged radiators and experienced rude, unhelpful customer service.
“Second one to come damaged.”
Staff often sort out order issues and organise replacements without long waits. Several reviewers mention patient advisers and quick fixes. Others report broken promises, returns being refused, or discourteous behaviour from specific agents.
Reviewers frequently point to competitive pricing and a broad product selection. Many connect the low prices with good value and say they have bought again. Several positive reviews mention specific guarantees and deals.
Customers say the website is easy to navigate and ordering feels straightforward. Dispatch is often quick, and items commonly arrive well packed. Some reviews describe concern when dispatch is delayed or delivery updates are unclear.
Many reviews highlight solid build quality, good-looking finishes, and heating output that meets expectations. Other comments describe paint flaws, scratches, internal blockages, and component failures. Overall, the feedback splits between products that perform well and lapses in quality control.
Many customers praise clear messages from staff and timely order updates. Several complaints focus on courier problems, missed pre-delivery calls, and delivery attempts that felt misleading. A few reviews also mention slow refunds and weak follow-up on returns.
Most reviewers describe a smooth purchase from start to finish and go on to reorder or recommend the company. Still, a recurring group ran into delivery damage, returns that stayed unresolved, or rude service that spoiled the outcome. Overall, the feedback mixes reliable purchases with some operational weak spots.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Purchased Nordic radiators and experienced happy service and prompt delivery.
“very happy with the service and prompt delivery.”
Radiator arrived the next day via DHL and was undamaged.
“Radiator arrived the day after ordering”
Great price and very quick delivery; would use again.
“Great price, super quick delivery.”
Item damaged in transit but customer service resolved it quickly.
“resolution was fast and easy.”
Repeat customer; service was great as usual.
“their service this time was, as usual, great”
Website easy to navigate and products were well packaged.
“website is easy to navigate”
Radiator delivered quickly, functions as advertised, and meets expectations.
“it is giving me the output as advertised.”
Kim Brines resolved the issue quickly and professionally.
“dealt with efficiently and very professionally.”
Helpful staff gave sound advice, competitive prices and good delivery.
“really helpful staff who gave sound advice”
Good value products, well packaged with quick delivery.
“Good value products.”
Sophisticated cast iron radiators enhanced their drawing room.
“most sophisticated styles and colour options”
Excellent products, price and service; repeat purchases and recommendations.
“Excellent product, great price, warm service and perfect delivery.”
Well made radiator transformed the room, with good service.
“Beautiful and well made radiator”
Wrong size delivered but replacement ordered promptly without complaint.
“the wrong size was delivered”
Brilliant communication, great service and attractive radiators.
“Great service brilliant communication”
Delivered on time with a lovely design and colour.
“Lovely design and colour.”
Multiple delivery delays and rude customer service when enquiring.
“extremely rude employee when i call enquirying”
Polite staff member arranged a revised delivery and product is great.
“polite, friendly Yasmin to arrange it”
Impressive ordering, delivery and robust packaging; radiator arrived in perfect condition.
“radiator is in perfect condition.”
Good selection, competitive prices and reliable, quick service.
“They have a good selection, at very good prices.”
Team quickly helped reorder the correct radiator and delivered swiftly.
“Exceptional service.”
Excellent service and an impressive quality radiator, highly recommended.
“quality of the radiator is really impressive.”
Ordering was straightforward and delivery was quick.
“ordering was very straight forward and delivery quick.”
Great service with quick answers and timely delivery.
“Great service - simple as that”
Large range, great prices and fast delivery with good communications.
“Large range. Great prices. Fast delivery.”
Guarantee excludes damp towels, which the reviewer found unreasonable.
“UTTERLEY RIDICULOUS MISLEADING GUARANTEE.”
Customer service failed to resolve incorrect order and broke promises.
“Customer services are awful they lie”
They replaced a corroding towel radiator promptly with a stainless steel one.
“they also sent us a better stainless steel version”
Delivery communication errors and poor follow‑up caused failed delivery.
“failed to ring us an hour ahead of delivery.”
Helpful phone staff and secure next‑day delivery, satisfied with price.
“helpful staff on the phone and excellent secure next day delivery.”
Refund for a returned radiator has been delayed over two weeks.
“we're chasing this up with the warehouse”
They refused to accept a return within the returns period.
“Woudnt let me mum and me return radiator within their returns policy date”
Lovely products offered at a good price with friendly service.
“Lovely products at a good price”
Radiators arrived with paint defects and quality control failures.
“Absolutely shocking service and quality control.”
Great communication and a good product.
“Great communication and product.”
Product colour did not match the advertisement.
“Terrible product not colour advertise”
Excellent customer service and good quality products delivered promptly.
“Products are very good quality”
Valve arrived with a visible scratch.
“valve scratched”
Radiator element failed within a week and replacement refused.
“1200w radiator element went wrong within a week”
Offered a good deal with a 15 year guarantee.
“15 Years guarantee on Oslo Nordic Range.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Radiators is a UK supplier of radiators, towel rails, and heating accessories for homes and commercial spaces. The range covers cast-iron and steel radiators, designer electric models, towel rails, and valves. Each product page lists specifications, colour choices, and technical installation details. Customers can order online and use phone support for choosing products, booking delivery, and aftercare.