Reviews Analysed
21
We Collect & Analyse Reviews
Trade Radiators
Experiences & Reviews
Trade Radiators is a UK-based specialist retailer of radiators, valves and heating accessories that sells online to homeowners and installers. The company offers a range of radiator styles and complementary components and operates e-commerce ordering and delivery across the UK. Consumers researching Trade Radiators typically look for information on product finish, delivery and after-sales handling.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
19d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Customers report prompt deliveries and helpful aftercare in many cases, but there are repeated complaints about returns handling and some delivery failures.
Share
Mixed
21%
💰
Value for money
Several buyers explicitly say products and valves are good value or competitively priced; a minority describe items as expensive relative to expectations.
Share
Strong
6%
⚡
User experience
Ordering, phone assistance and website tools (samples, guidance) are frequently described as easy and helpful, aiding product selection and installation.
Share
Strong
13%
🔧
Product quality
Many reviewers praise product finish and packaging, while a number report defects, scratches, paint issues or early failures indicating inconsistent quality control.
Share
Mixed
21%
📞
Communication
Several customers say they were kept informed with delivery updates and helpful responses; others cite poor notice about delays or courier rescheduling.
Share
Mixed
11%
⭐
Overall experience
Overall impressions range from repeat buyers recommending the company to customers reporting unresolved faults or returns problems that led to strong dissatisfaction.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Woudnt let me mum and me return…
"Woudnt let me mum and me return radiator within their returns policy date and am left stuck with radiator I can't u..."
NEV
Trustpilot
Sep 30, 2025
Featured for: Returns refused; clear negative experience
Great Products & Customer service
"We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the..."
Mrs n piff
Trustpilot
Sep 30, 2025
Featured for: Helpful customer service; quick replacements
First radiator arrived and one end was…
"First radiator arrived and one end was missing paint and the other too much around where the vent would go (picked). Contacted customer services and t..."
MCS
Trustpilot
Sep 30, 2025
Featured for: Repeated defects; quality-control complaint
A company worth dealing with.
"Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the ne..."
Kieron Moore
Trustpilot
Sep 30, 2025
Featured for: Informative website; accurate orders and packing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
NEV
trustpilot.com
Sep 30, 2025
Woudnt let me mum and me return…
Woudnt let me mum and me return radiator within their returns policy date and am left stuck with radiator I can't u...
C
Christina Stables
trustpilot.com
Sep 30, 2025
Lovely products at a good price
Lovely products at a good price - the valves particularly are be...
M
MCS
trustpilot.com
Sep 30, 2025
First radiator arrived and one end was…
First radiator arrived and one end was missing paint and the other too much around where the vent would go (picked). Contacted customer services and t...
M
M.E. Swansea
trustpilot.com
Sep 30, 2025
Great communication and product.
Great communicat...
C
Christopher
trustpilot.com
Sep 30, 2025
Wouldn't let my wife AND I return
Terrible product not colour advertise but wouldn't let my wife and me r...
M
Mrs n piff
trustpilot.com
Sep 30, 2025
Great Products & Customer service
We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the...
K
Kale
trustpilot.com
Sep 30, 2025
valve scratched
...
g
gregthorpe
trustpilot.com
Sep 30, 2025
Awful company
1200w radiator element went wrong within a week they weren't really interested in replac...
I
Ilyas Khankhara
trustpilot.com
Sep 30, 2025
I was trying to get traditional…
I was trying to get traditional radiators Trade Radiators has a best de...
M
Mrs. Diane Fletcher
trustpilot.com
Sep 30, 2025
Great experience
Great service . Delivered next day after order. Installer had...
G
Graham
trustpilot.com
Sep 30, 2025
Excellent advice
Excellent advice, a significant amount of patience from the adviser I spoke to on several occasions and excellent p...
M
Mary McBride
trustpilot.com
Sep 30, 2025
Lovely product, excellent customer service
They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, an...
S
Simon Roberts
trustpilot.com
Sep 30, 2025
Speedy service
I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I...
N
Nevyana Bobcheva
trustpilot.com
Sep 30, 2025
Ref 000778920
Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to...
A
Angi A
trustpilot.com
Sep 30, 2025
Easy ordering and communication and…
Easy ordering and communication and really helpful phone assistance. Have bought from them...
b
beaver
trustpilot.com
Sep 30, 2025
Very poor packaging used and damaged…
Very poor packaging used and damaged goods. This company are only the middle men and do not produce any radiators....
K
Kieron Moore
trustpilot.com
Sep 30, 2025
A company worth dealing with.
Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the ne...
M
Mel
trustpilot.com
Sep 30, 2025
This company have been so helpful and…
This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been s...
G
Gemma Walker
trustpilot.com
Sep 30, 2025
100% in all areas - would recommend
Fantastic products at a great price and quick delivery. Very happy with the...
L
Louise Kamm
trustpilot.com
Sep 30, 2025
Lovely radiators great company
Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I f...
Conclusion
Reviews show a mixture of consistent positives and notable negatives. Many customers praise helpful phone support, quick deliveries and perceived good value for valves and radiators. However, multiple reviews describe product defects (scratches, paint issues, leaks) and problems with returns or courier delivery that were not resolved to the customer’s satisfaction. If you prioritise easy ordering and rapid delivery, reviews often reflect a good experience; if fault handling and returns are critical, reviews include several cautionary accounts. Consider requesting specific packaging or inspection details before purchase and keep records of delivery and correspondence to aid any after-sales claims.