Reviews show a mixture of consistent positives and notable negatives. Many customers praise helpful phone support, quick deliveries and perceived good value for valves and radiators. However, multiple reviews describe product defects (scratches, paint issues, leaks) and problems with returns or courier delivery that were not resolved to the customer’s satisfaction. If you prioritise easy ordering and rapid delivery, reviews often reflect a good experience; if fault handling and returns are critical, reviews include several cautionary accounts. Consider requesting specific packaging or inspection details before purchase and keep records of delivery and correspondence to aid any after-sales claims.
Examples from available reviews (Dec 2013 – Feb 2026).
They refused to accept a return within the returns period.
“Woudnt let me mum and me return radiator within their returns policy date”
Excellent customer service and good quality products delivered promptly.
“Products are very good quality”
Radiators arrived with paint defects and quality control failures.
“Absolutely shocking service and quality control.”
Helpful staff made order changes and radiator arrived well packed.
“radiator was received on time, very well packed”
Customers report prompt deliveries and helpful aftercare in many cases, but there are repeated complaints about returns handling and some delivery failures.
Several buyers explicitly say products and valves are good value or competitively priced; a minority describe items as expensive relative to expectations.
Ordering, phone assistance and website tools (samples, guidance) are frequently described as easy and helpful, aiding product selection and installation.
Many reviewers praise product finish and packaging, while a number report defects, scratches, paint issues or early failures indicating inconsistent quality control.
Several customers say they were kept informed with delivery updates and helpful responses; others cite poor notice about delays or courier rescheduling.
Overall impressions range from repeat buyers recommending the company to customers reporting unresolved faults or returns problems that led to strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Purchased Nordic radiators and experienced happy service and prompt delivery.
“very happy with the service and prompt delivery.”
Radiator arrived the next day via DHL and was undamaged.
“Radiator arrived the day after ordering”
Great price and very quick delivery; would use again.
“Great price, super quick delivery.”
Item damaged in transit but customer service resolved it quickly.
“resolution was fast and easy.”
Repeat customer; service was great as usual.
“their service this time was, as usual, great”
Website easy to navigate and products were well packaged.
“website is easy to navigate”
Radiator delivered quickly, functions as advertised, and meets expectations.
“it is giving me the output as advertised.”
Kim Brines resolved the issue quickly and professionally.
“dealt with efficiently and very professionally.”
Helpful staff gave sound advice, competitive prices and good delivery.
“really helpful staff who gave sound advice”
Good value products, well packaged with quick delivery.
“Good value products.”
Sophisticated cast iron radiators enhanced their drawing room.
“most sophisticated styles and colour options”
Excellent products, price and service; repeat purchases and recommendations.
“Excellent product, great price, warm service and perfect delivery.”
Well made radiator transformed the room, with good service.
“Beautiful and well made radiator”
Wrong size delivered but replacement ordered promptly without complaint.
“the wrong size was delivered”
Brilliant communication, great service and attractive radiators.
“Great service brilliant communication”
Delivered on time with a lovely design and colour.
“Lovely design and colour.”
Multiple delivery delays and rude customer service when enquiring.
“extremely rude employee when i call enquirying”
Polite staff member arranged a revised delivery and product is great.
“polite, friendly Yasmin to arrange it”
Impressive ordering, delivery and robust packaging; radiator arrived in perfect condition.
“radiator is in perfect condition.”
Good selection, competitive prices and reliable, quick service.
“They have a good selection, at very good prices.”
Team quickly helped reorder the correct radiator and delivered swiftly.
“Exceptional service.”
Excellent service and an impressive quality radiator, highly recommended.
“quality of the radiator is really impressive.”
Ordering was straightforward and delivery was quick.
“ordering was very straight forward and delivery quick.”
Great service with quick answers and timely delivery.
“Great service - simple as that”
Large range, great prices and fast delivery with good communications.
“Large range. Great prices. Fast delivery.”
Guarantee excludes damp towels, which the reviewer found unreasonable.
“UTTERLEY RIDICULOUS MISLEADING GUARANTEE.”
Customer service failed to resolve incorrect order and broke promises.
“Customer services are awful they lie”
They replaced a corroding towel radiator promptly with a stainless steel one.
“they also sent us a better stainless steel version”
Delivery communication errors and poor follow‑up caused failed delivery.
“failed to ring us an hour ahead of delivery.”
Helpful phone staff and secure next‑day delivery, satisfied with price.
“helpful staff on the phone and excellent secure next day delivery.”
Refund for a returned radiator has been delayed over two weeks.
“we're chasing this up with the warehouse”
They refused to accept a return within the returns period.
“Woudnt let me mum and me return radiator within their returns policy date”
Lovely products offered at a good price with friendly service.
“Lovely products at a good price”
Radiators arrived with paint defects and quality control failures.
“Absolutely shocking service and quality control.”
Great communication and a good product.
“Great communication and product.”
Product colour did not match the advertisement.
“Terrible product not colour advertise”
Excellent customer service and good quality products delivered promptly.
“Products are very good quality”
Valve arrived with a visible scratch.
“valve scratched”
Radiator element failed within a week and replacement refused.
“1200w radiator element went wrong within a week”
Offered a good deal with a 15 year guarantee.
“15 Years guarantee on Oslo Nordic Range.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Radiators is a UK-based specialist retailer of radiators, valves and heating accessories that sells online to homeowners and installers. The company offers a range of radiator styles and complementary components and operates e-commerce ordering and delivery across the UK. Consumers researching Trade Radiators typically look for information on product finish, delivery and after-sales handling.