Reviews show a mixture of consistent positives and notable negatives. Many customers praise helpful phone support, quick deliveries and perceived good value for valves and radiators. However, multiple reviews describe product defects (scratches, paint issues, leaks) and problems with returns or courier delivery that were not resolved to the customer’s satisfaction. If you prioritise easy ordering and rapid delivery, reviews often reflect a good experience; if fault handling and returns are critical, reviews include several cautionary accounts. Consider requesting specific packaging or inspection details before purchase and keep records of delivery and correspondence to aid any after-sales claims.
Examples from available reviews (Dec 2013 – Feb 2026).
They refused to accept a return within the returns period.
“Woudnt let me mum and me return radiator within their returns policy date”
Excellent customer service and good quality products delivered promptly.
“Products are very good quality”
Radiators arrived with paint defects and quality control failures.
“Absolutely shocking service and quality control.”
Helpful staff made order changes and radiator arrived well packed.
“radiator was received on time, very well packed”
Customers report prompt deliveries and helpful aftercare in many cases, but there are repeated complaints about returns handling and some delivery failures.
Several buyers explicitly say products and valves are good value or competitively priced; a minority describe items as expensive relative to expectations.
Ordering, phone assistance and website tools (samples, guidance) are frequently described as easy and helpful, aiding product selection and installation.
Many reviewers praise product finish and packaging, while a number report defects, scratches, paint issues or early failures indicating inconsistent quality control.
Several customers say they were kept informed with delivery updates and helpful responses; others cite poor notice about delays or courier rescheduling.
Overall impressions range from repeat buyers recommending the company to customers reporting unresolved faults or returns problems that led to strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Next-day delivery and helpful customer service resolved installer query.
“Delivered next day after order.”
Helpful advisers provided patient support and quality products.
“Excellent advice”
They fixed a small leak promptly at no extra charge.
“at no extra charge”
Radiator and valves arrived next day with good communications.
“it arrived next day”
Courier repeatedly failed deliveries, causing order cancellation.
“On five occasions DX failed to deliver the item”
Easy ordering and helpful phone support; quality Apollo radiators.
“Easy ordering and communication and really helpful phone assistance.”
Poor packaging caused damaged goods and slow lead times.
“Very poor packaging used and damaged goods.”
Helpful staff made order changes and radiator arrived well packed.
“radiator was received on time, very well packed”
Very helpful, professional service with useful colour samples and great products.
“This company have been so helpful and professional”
Fantastic products at a great price with quick delivery.
“Fantastic products at a great price and quick delivery.”
Radiators were well packaged, look great, and staff were helpful.
“Lovely radiators, packaged very well.”
Replaced sunroom radiator but choosing an online seller felt like a gamble.
“felt like it was a gamble who ever I chose.”
I bought my white designer radiator from this company after doing a lot of research about the company. The delivery was made last week, and it looks great. It is elegant, stylish and it matches the room decor. It came with clear instructions which made installation easier.. The quality is also good, and I love it. We've had it for a couple of days now and it's working brilliantly. However, I was a little bit disappointed by your shipment process. You delayed it for a few days and this got me worried. You should have informed me earlier about the delay.
Ordered three radiators but the company admitted a catalogue of errors.
“it was a catalogue of 'errors”
Received two damaged radiators and experienced rude, unhelpful customer service.
“Second one to come damaged.”
Designer radiator was blocked internally and the company failed to resolve it.
“water went in one end but didn't come out the other.”
Company promptly provided replacement goods with efficient, no-nonsense customer service.
“speedy, no nonsense approach to customer service”
Product was substandard and the company refused statutory cancellation rights.
“The radiator was not as describe on the web site.”
Delayed delivery disrupted renovation, though radiators were excellent on arrival.
“Issues with delivery timescales hence 3 star rating only.”
Service acceptable but carrier gave misleading delivery attempts and delays.
“they had tried to deliver”
Radiator was excellent quality, fairly priced and promptly delivered.
“Excellent quality radiator for a very fair price with prompt delivery”
Previous positive purchase led to repeat purchase for a new radiator.
“there was no where else to shop.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Radiators is a UK-based specialist retailer of radiators, valves and heating accessories that sells online to homeowners and installers. The company offers a range of radiator styles and complementary components and operates e-commerce ordering and delivery across the UK. Consumers researching Trade Radiators typically look for information on product finish, delivery and after-sales handling.