Customers often mention fast delivery, helpful phone support, and radiators that arrive well packed. Many praise the design and how well the radiators heat. Repeated complaints describe items arriving damaged, courier problems, and refunds that take too long. A smaller but clear group reports rude or unhelpful customer service.
Examples from available reviews (Dec 2013 – Feb 2026).
Radiator arrived the next day via DHL and was undamaged.
“Radiator arrived the day after ordering”
Helpful phone staff and secure next‑day delivery, satisfied with price.
“helpful staff on the phone and excellent secure next day delivery.”
Poor packaging caused damaged goods and slow lead times.
“Very poor packaging used and damaged goods.”
Received two damaged radiators and experienced rude, unhelpful customer service.
“Second one to come damaged.”
Staff often sort out order issues and organise replacements without long waits. Several reviewers mention patient advisers and quick fixes. Others report broken promises, returns being refused, or discourteous behaviour from specific agents.
Reviewers frequently point to competitive pricing and a broad product selection. Many connect the low prices with good value and say they have bought again. Several positive reviews mention specific guarantees and deals.
Customers say the website is easy to navigate and ordering feels straightforward. Dispatch is often quick, and items commonly arrive well packed. Some reviews describe concern when dispatch is delayed or delivery updates are unclear.
Many reviews highlight solid build quality, good-looking finishes, and heating output that meets expectations. Other comments describe paint flaws, scratches, internal blockages, and component failures. Overall, the feedback splits between products that perform well and lapses in quality control.
Many customers praise clear messages from staff and timely order updates. Several complaints focus on courier problems, missed pre-delivery calls, and delivery attempts that felt misleading. A few reviews also mention slow refunds and weak follow-up on returns.
Most reviewers describe a smooth purchase from start to finish and go on to reorder or recommend the company. Still, a recurring group ran into delivery damage, returns that stayed unresolved, or rude service that spoiled the outcome. Overall, the feedback mixes reliable purchases with some operational weak spots.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Next-day delivery and helpful customer service resolved installer query.
“Delivered next day after order.”
Helpful advisers provided patient support and quality products.
“Excellent advice”
They fixed a small leak promptly at no extra charge.
“at no extra charge”
Radiator and valves arrived next day with good communications.
“it arrived next day”
Courier repeatedly failed deliveries, causing order cancellation.
“On five occasions DX failed to deliver the item”
Easy ordering and helpful phone support; quality Apollo radiators.
“Easy ordering and communication and really helpful phone assistance.”
Poor packaging caused damaged goods and slow lead times.
“Very poor packaging used and damaged goods.”
Helpful staff made order changes and radiator arrived well packed.
“radiator was received on time, very well packed”
Very helpful, professional service with useful colour samples and great products.
“This company have been so helpful and professional”
Fantastic products at a great price with quick delivery.
“Fantastic products at a great price and quick delivery.”
Radiators were well packaged, look great, and staff were helpful.
“Lovely radiators, packaged very well.”
Replaced sunroom radiator but choosing an online seller felt like a gamble.
“felt like it was a gamble who ever I chose.”
I bought my white designer radiator from this company after doing a lot of research about the company. The delivery was made last week, and it looks great. It is elegant, stylish and it matches the room decor. It came with clear instructions which made installation easier.. The quality is also good, and I love it. We've had it for a couple of days now and it's working brilliantly. However, I was a little bit disappointed by your shipment process. You delayed it for a few days and this got me worried. You should have informed me earlier about the delay.
Ordered three radiators but the company admitted a catalogue of errors.
“it was a catalogue of 'errors”
Received two damaged radiators and experienced rude, unhelpful customer service.
“Second one to come damaged.”
Designer radiator was blocked internally and the company failed to resolve it.
“water went in one end but didn't come out the other.”
Company promptly provided replacement goods with efficient, no-nonsense customer service.
“speedy, no nonsense approach to customer service”
Product was substandard and the company refused statutory cancellation rights.
“The radiator was not as describe on the web site.”
Delayed delivery disrupted renovation, though radiators were excellent on arrival.
“Issues with delivery timescales hence 3 star rating only.”
Service acceptable but carrier gave misleading delivery attempts and delays.
“they had tried to deliver”
Radiator was excellent quality, fairly priced and promptly delivered.
“Excellent quality radiator for a very fair price with prompt delivery”
Previous positive purchase led to repeat purchase for a new radiator.
“there was no where else to shop.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Radiators is a UK supplier of radiators, towel rails, and heating accessories for homes and commercial spaces. The range covers cast-iron and steel radiators, designer electric models, towel rails, and valves. Each product page lists specifications, colour choices, and technical installation details. Customers can order online and use phone support for choosing products, booking delivery, and aftercare.