Many customers mention fast prize payouts, friendly staff, and an app that’s easy to use. A large group of reviews says the platform offers poor value, calls the entry system a con, and warns others not to spend. Comments on communication are split: some describe quick, helpful replies, while others report unexplained refunds, trouble cancelling, and unclear ticket numbers. Overall, reviews show a sharp divide in sentiment.
Examples from available reviews (Jun 2022 – Mar 2026).
Reviewer was a lucky winner and received money very quickly.
“received money in super quick time”
Reviewer says benefits reduced after cancelling membership and suspects an algorithm.
“Absolute con.”
Reviewer had a ticket refunded unexpectedly and seeks an explanation.
“one of my tickets had been refunded without any valid reason”
Reviewer had login problems and found the site unresponsive and unreliable.
“Login sent around in circles , hard to try and enter comp as site wont respond”
Service feedback often points to friendly staff and a smooth entry process. One review mentions staff paying related taxes during prize fulfilment as an extra touch. Direct complaints about service are rare in the sample.
Several reviewers describe the value as poor and label the system a con or scam. Some point to very low odds of winning, fewer benefits after cancelling membership, and last-minute ticket price changes that they say reduce the odds further.
Many users say the site and app are fun and easy to use, and that repeat play and small wins keep them coming back. Others accuse the platform of grouping entries or favouring selected winners, which they say damages trust in fairness.
Product comments focus on the range of games and the mix of prize types. Several reviewers single out the game design and prize selection; clear product-quality complaints are few.
Some reviews praise quick payouts and helpful support during prize claims. A similar number report unexplained ticket refunds, difficulty unsubscribing or cancelling, slow replies during prize claims, and unclear information about ticket quantities.
Ratings bunch at both the high and low ends, leaving a strongly polarised overall picture. Positive reviews highlight wins, fast payments, and helpful staff, while negative ones warn about perceived unfairness, poor value, and problems with accounts or refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of participating in BOTB's Dream Car Competition and I couldn't have been more thrilled with my experience. As a car enthusiast, I was drawn to this opportunity to potentially win my dream car, but what set BOTB apart was their exceptional customer service.
From the moment I entered the competition, the process was seamless and user-friendly. The website provided clear instructions for selecting my dream car and purchasing tickets, making it easy to navigate even for someone like me who isn't particularly tech-savvy.
What impressed me most about BOTB was how personable they were throughout the entire competition. They consistently kept me updated on upcoming draws and winners via email correspondence which really gave me a sense of community amongst other competitors worldwide.
The cherry on top came when I received an unexpected phone call from one of their representatives informing me that my chosen vehicle was now mine! They went above and beyond by also covering all associated taxes so there were no extra expenses or hidden fees involved whatsoever.
Overall, joining the BOTB community has been an incredible experience that allowed me to possibly achieve a lifelong dream without financial burden or stress. Their fair competitions just prove why they are leading this market since 1999.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best of the Best runs online prize competitions and sweepstakes. Customers can enter through its website or mobile app by buying tickets for draws and daily games. The company runs the draws and handles prize fulfilment and winner payments. Support channels help with account queries, prize claims, and related questions. The site lists entry rules and prize details for each competition.