Reviews show a clear split: many families report real savings and straightforward code redemption at venues, with some users saving over £100 on early bookings. At the same time, a substantial set of reviews raises concerns about automatic renewals, charges during free trials and difficulties cancelling or obtaining refunds. Before subscribing, check local listings to confirm offers exist in your area, read trial and cancellation terms carefully, and note renewal dates. If you decide to subscribe, monitor your account around trial end and be prepared for mixed customer support experiences.
Examples from available reviews (Apr 2024 – Feb 2026).
Payment taken during free trial and refund refused despite evidence.
“I was surprised to log into my bank account to see the payment had been taken 8 days before the end of the free trial.”
Free trial led to ongoing monthly savings despite varied discounts.
“Initially got as a free trial but realised I could save good money each month”
Could not easily cancel trial; charged and refund refused.
“They took the next months subscription before I could cancel and refuse to refund...”
Saved over £100 on first booking; service was speedy and easy.
“we booked an activity via kids pass and saved over £100 on the first thing we've booked.”
Frequent complaints about billing, unexpected renewals and activation issues; a small number of users praise the family-oriented discounts and useful offers.
Several users report clear savings on bookings and cinema tickets, while others say offers are available elsewhere or subscription cost can outweigh benefits.
Mixed feedback on app and website usability: many find it simple and quick to use, but multiple reports cite navigation problems and occasionally non‑working codes.
Users describe genuine savings on some offers, yet others report limited local listings, discrepancies in advertised discounts and occasional code failures.
Numerous complaints about customer support responsiveness, automated replies and lack of renewal reminders; several reviewers report refused refunds or hard-to-find cancellation steps.
Overall impressions are divided: many praise significant savings and ease of use, while many others report billing, cancellation and support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Activation email not received and offer didn't apply, causing delay.
“never received the activation email.”
Activation email not received and offer didn't apply, causing delay.
“never received the activation email.”
App does not work properly.
“App doesn't work properly.”
App does not work properly.
“App doesn't work properly.”
Paid more than direct booking and the code failed to work.
“False advertising. I paid more via kidspass than what I would have paid directly via booking at Cineworld.”
Paid more than direct booking and the code failed to work.
“False advertising. I paid more via kidspass than what I would have paid directly via booking at Cineworld.”
App is described as a great money saver.
“Great money saver”
App is described as a great money saver.
“Great money saver”
Hassle-free and easy to use with good cinema discounts.
“Hassle-free and easy to use. Great discounts on cinema.”
Hassle-free and easy to use with good cinema discounts.
“Hassle-free and easy to use. Great discounts on cinema.”
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Saves some money but subscription fees must be monitored.
“It does save some money but you got to keep an eye on subscription fees”
Saves some money but subscription fees must be monitored.
“It does save some money but you got to keep an eye on subscription fees”
Reviewer hopes for more restaurant benefits.
“Hope that it can be have more benefits from restaurants”
Reviewer hopes for more restaurant benefits.
“Hope that it can be have more benefits from restaurants”
Reviewer expresses love for the service.
“Yeah love it”
Reviewer expresses love for the service.
“Yeah love it”
Reviewer praises the service.
“Great service”
Reviewer praises the service.
“Great service”
Easy to use, worth monthly fee, and recommended by reviewer.
“Kids pass is so easy to use . And worth paying the monthly fee . I would recommend this app to anyone.”
App is easy to use and worth the monthly fee.
“Kids pass is so easy to use . And worth paying the monthly fee . I would recommend this app to anyone.”
Cinema tickets still remain expensive despite the app.
“Cinema tickets still cost a lot”
Cinema tickets still cost a lot.
“Cinema tickets still cost a lot”
Reviewer thinks it should be free for all kids.
“For all the tax we pay, It should be free for all kids. They are the future leaders of this country and the world.”
Described as a great way to save money.
“Such a great way to save money”
Service provides a great way to save money.
“Such a great way to save money”
Useful pass for doing activities with children.
“Great little pass to do things with kids”
Great pass for doing activities with children.
“Great little pass to do things with kids”
Easy to book and tickets delivered quickly by email.
“Easy to book. Quick delivery of tickets bia email”
Booking is easy and tickets are delivered quickly by email.
“Easy to book. Quick delivery of tickets bia email”
Positive experience and would use again.
“Good, Would Again.”
Good experience; reviewer would use it again.
“Good, Would Again.”
Cancelled subscription but was still charged and saw a data breach message.
“Cancelled my subscription, still be charged, logged in said my details have been shared in a breach!”
Cancelled subscription but was still charged and saw breach notice.
“Cancelled my subscription, still be charged, logged in said my details have been shared in a breach!”
Payments continued despite multiple cancellation requests.
“Despite this and several follow up cancellation requests they continue to take payment.”
Cancelled after twelve months but company continued to take payments.
“they continue to take payment.”
Provided many freebies and discounts for summer; highly recommended.
“Had everything you need for summer with kids.”
Provided many freebies and discounts suitable for summer with kids.
“Loads of freebies and discounts to saflve you lots. Highly recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kids Pass is a subscription-based app and website aimed at families, offering digital discount codes and reduced-price tickets for cinemas, attractions and activities. The service distributes time-limited offers redeemable at participating venues and typically operates via a monthly subscription and a trial period. People searching reviews commonly look for information on savings, local availability, billing and customer support experiences.