Reviews Analysed
20
We Collect & Analyse Reviews
Kids Pass
Experiences & Reviews
Kids Pass is a subscription-based app and website aimed at families, offering digital discount codes and reduced-price tickets for cinemas, attractions and activities. The service distributes time-limited offers redeemable at participating venues and typically operates via a monthly subscription and a trial period. People searching reviews commonly look for information on savings, local availability, billing and customer support experiences.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Frequent complaints about billing, unexpected renewals and activation issues; a small number of users praise the family-oriented discounts and useful offers.
Share
Weak
15%
💰
Value for money
Several users report clear savings on bookings and cinema tickets, while others say offers are available elsewhere or subscription cost can outweigh benefits.
Share
Mixed
13%
⚡
User experience
Mixed feedback on app and website usability: many find it simple and quick to use, but multiple reports cite navigation problems and occasionally non‑working codes.
Share
Mixed
19%
🔧
Product quality
Users describe genuine savings on some offers, yet others report limited local listings, discrepancies in advertised discounts and occasional code failures.
Share
Mixed
10%
📞
Communication
Numerous complaints about customer support responsiveness, automated replies and lack of renewal reminders; several reviewers report refused refunds or hard-to-find cancellation steps.
Share
Weak
12%
⭐
Overall experience
Overall impressions are divided: many praise significant savings and ease of use, while many others report billing, cancellation and support problems.
Share
Mixed
30%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Totally dishonest company charged during free trial
"Totally dishonest company. I signed up for the free trial to see what savings I could make as a grandparent. During the first 20 days of having it I o..."
Yvette
Trustpilot
Sep 30, 2025
Featured for: Illustrates trial-charge and refund refusal
Great money saving app!
"Initially got as a free trial but realised I could save good money each month so continued using it as the monthly fee is small. Some of the di..."
Holly
Trustpilot
Sep 30, 2025
Featured for: Positive: money saving, continued subscription
DO NO USE...TERRIBLE WEBSITE...THIEVES!!!!!
"Terrible website, nothing in my area, tried to cancel before end of free trial but unlike other websites which clearly show how you cancel it was well..."
LOU WOODWARD
Trustpilot
Sep 30, 2025
Featured for: Website, cancellation and customer service complaint
Excellent
"Ive been trying with the idea of kids pass for a number of years but somehow always convinced myself it was a scam. This weekend I bit the bullet and..."
Shiv Poland
Trustpilot
Sep 30, 2025
Featured for: High saving reported; smooth experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Spencer
trustpilot.com
Sep 30, 2025
Great app
Great app which helped me to get r...
S
Steve Thomas Ormerod
trustpilot.com
Sep 30, 2025
Simple to use app and website
...
V
Vivian Pender
trustpilot.com
Sep 30, 2025
The codes did not work and the app is…
The codes did not work and the app is incredibly hard to nav...
K
Kiaj Marybeth
trustpilot.com
Sep 30, 2025
Took payment never activated account.
Went to sign up as was away on holiday and looking to save some mo eye doing local things, I did initial sign up then changed my mind so I never click...
M
Michelle Draper
trustpilot.com
Sep 30, 2025
Good app great discounts
...
N
Nagaraju Thalluri
trustpilot.com
Sep 30, 2025
Very useful and very nice service to…
Very useful and very nice service to f...
L
LOU WOODWARD
trustpilot.com
Sep 30, 2025
DO NO USE...TERRIBLE WEBSITE...THIEVES!!!!!
Terrible website, nothing in my area, tried to cancel before end of free trial but unlike other websites which clearly show how you cancel it was well...
H
Holly
trustpilot.com
Sep 30, 2025
Great money saving app!
Initially got as a free trial but realised I could save good money each month so continued using it as the monthly fee is small. Some of the di...
G
Gaby Fletcher
trustpilot.com
Sep 30, 2025
Ignore government legislation and don’t…
Ignore government legislation and don’t send reminders about subscription renewals. Continue to give me the same “we are a subscription service..” res...
Y
Yvette
trustpilot.com
Sep 30, 2025
Totally dishonest company charged during free trial
Totally dishonest company. I signed up for the free trial to see what savings I could make as a grandparent. During the first 20 days of having it I o...
O
Oz
trustpilot.com
Sep 30, 2025
Scam cheap company
Scam cheap company - they auto-renew your membership and customer service is a chatbot. They hold on tight to any penny received a refuse any refunds...
M
Mic
trustpilot.com
Sep 30, 2025
Great bit of kit
...
K
Karol Pawlik
trustpilot.com
Sep 30, 2025
Rubbish
...
M
Megan Farnan
trustpilot.com
Sep 30, 2025
So easy to use
So easy to use, very quick and Edinburgh zoo ac...
L
Lauren
trustpilot.com
Sep 30, 2025
£1 summer offer
Just a warning that if you go over £1 subscription date you get charged automatically. If you do have any issues with this company you can only messag...
c
customer
trustpilot.com
Sep 30, 2025
Kids pass is expensive now
Kids pass use to be good. The prices for cinema tickets and other food codes...
M
Michael Hancock
trustpilot.com
Sep 30, 2025
Nice simple process and no issues with…
Nice simple process and no issues with...
j
julie
trustpilot.com
Sep 30, 2025
Absolutely terrible customer care- I…
Absolutely terrible customer care- I asked my subscription be cancelled as NO OFFERS AT ALL SUITABLE- misleading!!! Get you to sign up promising big o...
C
Chantel asson
trustpilot.com
Sep 30, 2025
This app is very helpful however Please…
This app is very helpful however Please read carefully when using it to purchase...
S
Shiv Poland
trustpilot.com
Sep 30, 2025
Excellent
Ive been trying with the idea of kids pass for a number of years but somehow always convinced myself it was a scam. This weekend I bit the bullet and...
Conclusion
Reviews show a clear split: many families report real savings and straightforward code redemption at venues, with some users saving over £100 on early bookings. At the same time, a substantial set of reviews raises concerns about automatic renewals, charges during free trials and difficulties cancelling or obtaining refunds. Before subscribing, check local listings to confirm offers exist in your area, read trial and cancellation terms carefully, and note renewal dates. If you decide to subscribe, monitor your account around trial end and be prepared for mixed customer support experiences.