Reviews often highlight the app’s straightforward booking steps and clearly shown discounts on family activities. Many users say they saved a lot on cinema tickets and attractions. A major set of complaints centres on billing, subscriptions that kept charging after cancellation, and trouble getting refunds. Several reviewers also mention codes that don’t work and occasional account activation problems.
Examples from available reviews (Apr 2024 – Mar 2026).
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Saved £79 booking Twycross Zoo tickets via Kids Pass.
“Bought tickets to twycross zoo saved 79 pounds booking them on kids pass hoping I can use these tickets successfully today when we go we will see”
Membership auto-renews, customer service is poor and refunds refused.
“Scam cheap company - they auto-renew your membership and customer service is a chatbot.”
After cancelling trial, company took unauthorised payments and didn't refund.
“KidsPass have taken a number of payments off my debit card, without me authorising them.”
Customer feedback falls into two clear groups. One group describes helpful, family-friendly service and good in-person experiences. A larger group reports auto-renewal problems, repeat charges after cancellation, and refunds being refused.
Several reviews describe big savings on cinema tickets and attraction bookings, sometimes naming exact amounts in pounds. Against this, a steady negative theme says the advertised discounts feel misleading or worse than booking direct. Some comments recommend tracking subscription fees and trial end dates to keep the service worthwhile.
Many reviewers describe an easy-to-use app, fast ticket delivery, and codes that work at places such as zoos and cinemas. A recurring minority mentions missing activation emails, sign-up routes that break, and codes that fail at redemption. Both patterns show up repeatedly in usability feedback.
Only a few reviews mention product quality. A small number call the service poor or “rubbish”. Beyond usability and code reliability, reviewers do not describe wider product faults.
Communication criticism focuses on not being able to reach support and having no reliable way to cancel. Reviewers mention renewal reminders they didn’t see, no working phone number, and dependence on automated replies. Some link these issues to payments they didn’t authorise or monthly charges that kept going.
Reviews split between strong praise for family savings and ease of use, and strong criticism of billing and cancellation. Positive comments point to real money saved and enjoyable family days out. Negative comments focus on unresolved charges, refused refunds, and codes that don’t work.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Activation email not received and offer didn't apply, causing delay.
“never received the activation email.”
Activation email not received and offer didn't apply, causing delay.
“never received the activation email.”
App does not work properly.
“App doesn't work properly.”
App does not work properly.
“App doesn't work properly.”
Paid more than direct booking and the code failed to work.
“False advertising. I paid more via kidspass than what I would have paid directly via booking at Cineworld.”
Paid more than direct booking and the code failed to work.
“False advertising. I paid more via kidspass than what I would have paid directly via booking at Cineworld.”
App is described as a great money saver.
“Great money saver”
App is described as a great money saver.
“Great money saver”
Hassle-free and easy to use with good cinema discounts.
“Hassle-free and easy to use. Great discounts on cinema.”
Hassle-free and easy to use with good cinema discounts.
“Hassle-free and easy to use. Great discounts on cinema.”
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Saves some money but subscription fees must be monitored.
“It does save some money but you got to keep an eye on subscription fees”
Saves some money but subscription fees must be monitored.
“It does save some money but you got to keep an eye on subscription fees”
Reviewer hopes for more restaurant benefits.
“Hope that it can be have more benefits from restaurants”
Reviewer hopes for more restaurant benefits.
“Hope that it can be have more benefits from restaurants”
Reviewer expresses love for the service.
“Yeah love it”
Reviewer expresses love for the service.
“Yeah love it”
Reviewer praises the service.
“Great service”
Reviewer praises the service.
“Great service”
Easy to use, worth monthly fee, and recommended by reviewer.
“Kids pass is so easy to use . And worth paying the monthly fee . I would recommend this app to anyone.”
App is easy to use and worth the monthly fee.
“Kids pass is so easy to use . And worth paying the monthly fee . I would recommend this app to anyone.”
Cinema tickets still remain expensive despite the app.
“Cinema tickets still cost a lot”
Cinema tickets still cost a lot.
“Cinema tickets still cost a lot”
Reviewer thinks it should be free for all kids.
“For all the tax we pay, It should be free for all kids. They are the future leaders of this country and the world.”
Described as a great way to save money.
“Such a great way to save money”
Service provides a great way to save money.
“Such a great way to save money”
Useful pass for doing activities with children.
“Great little pass to do things with kids”
Great pass for doing activities with children.
“Great little pass to do things with kids”
Easy to book and tickets delivered quickly by email.
“Easy to book. Quick delivery of tickets bia email”
Booking is easy and tickets are delivered quickly by email.
“Easy to book. Quick delivery of tickets bia email”
Positive experience and would use again.
“Good, Would Again.”
Good experience; reviewer would use it again.
“Good, Would Again.”
Cancelled subscription but was still charged and saw a data breach message.
“Cancelled my subscription, still be charged, logged in said my details have been shared in a breach!”
Cancelled subscription but was still charged and saw breach notice.
“Cancelled my subscription, still be charged, logged in said my details have been shared in a breach!”
Payments continued despite multiple cancellation requests.
“Despite this and several follow up cancellation requests they continue to take payment.”
Cancelled after twelve months but company continued to take payments.
“they continue to take payment.”
Provided many freebies and discounts for summer; highly recommended.
“Had everything you need for summer with kids.”
Provided many freebies and discounts suitable for summer with kids.
“Loads of freebies and discounts to saflve you lots. Highly recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kids Pass runs a subscription service offering family discounts and deals across the UK. Members use the mobile app or website to access codes and booking links for cinemas, zoos, attractions, and other family activities. Subscribers can show digital passes at participating venues and book tickets through partner booking journeys. Kids Pass posts seasonal and venue-specific offers, including cinema deals and reduced attraction prices, and provides trial subscription options.