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We Collect & Analyse Reviews

Genes Reunited
Experiences & Reviews

Genes Reunited is an online genealogy platform for building family trees, searching historical records and connecting with other family-history researchers. The service is commonly used for UK and international genealogy research and offers tools such as record search, tree editing and automated suggestions to help trace ancestors.

Overview & Key Metrics

Reviews Analysed 6
Positive Sentiment 33%
Latest Review 20d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Mixed reports: one reviewer praised responsive support, but several recent reviews describe failures cancelling payments and difficulty obtaining timely help.

Share
17%
Weak
💰

Value for money

Multiple reviewers reported issues with paid credits, unexpected automatic top-ups and problems cancelling, prompting concerns about unexpected charges.

Share
8%
Weak
⚡

User experience

Users note easy tree editing and helpful hints, yet several recent reports describe error pages and UI failures when managing credits or contact pages.

Share
21%
Weak
🔧

Product quality

Reviewers highlight a large collection of historical records, useful ‘hints’ and an editable family tree; long-term users value the editing tools.

Share
8%
Strong
📞

Communication

One reviewer praised prompt email replies, while others reported unreachable contact pages, emails leading to error pages and a possible phishing concern.

Share
21%
Weak
⭐

Overall experience

Some long-term users report positive, productive research experiences; recent reviews mainly describe payment, contact or security issues that reduce trust.

Share
25%
Weak

View all 6 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 6 reviews

All Customer Reviews

Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Ray
trustpilot.com Sep 30, 2025

Easy to edit and read.

I started my family tree on genesreunited more than 40 years ago and now have over 5,000 of my family connections there. I have an Ancestry tree but f...

R
Rob Darby
trustpilot.com Sep 30, 2025

It’s a con !!!!

Opened a new “free” account only to find you need to buy credits to view documents. I bought the minimum credits for a fiver only to be told they woul...

l
lincolnian
trustpilot.com Sep 30, 2025

Error page?

Purchased 50 credits and tried to turn off credit top up but kept getting error page, tried to email the address given on error page for problems but...

c
currykid
trustpilot.com Sep 30, 2025

just had an email from Genes Reunited…

just had an email from Genes Reunited saying I had a message from Josephine Matley an...

P
Paul Starns
trustpilot.com Sep 30, 2025

Trying to contact Genes Reunited over…

Trying to contact Genes Reunited over search for relative, all contact pages read error. There is no phone...

K
Kaden
Collected.reviews Dec 02, 2022

Discover Your Family History with Genes Reunited

Genes Reunited is a remarkable platform that helped me discover my family's history. The website provides extensive resources and tools to create your own family tree, search through historical records and connect with other members who share the same ancestors.

I was impressed by the vast collection of historical documents available on Genes Reunited, including census records, birth and death certificates, military service documents et cetera. Their interface makes it easy to navigate through these documents from different periods in time, which enabled me to learn more about my ancestors' lives, jobs and living conditions.

One feature I found particularly helpful was the "hints" section where the website suggests potential matches based on your inputted information; this greatly facilitated tracing hard-to-find connections back generations ago. Moreover, their customer support team was responsive throughout my experience answering questions promptly over email when I encountered any difficulties or needed additional information.

Overall, Genes Reunited is an exceptional resource for anyone seeking to trace their roots back in time!

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Conclusion

Reviews show a split picture for Genes Reunited. Positive comments emphasise extensive historical records, an editable family tree and helpful ‘hints’ that aid research. However, several recent reviewers report problems with paid credits, automatic top-ups and error pages preventing cancellation, alongside repeated difficulties contacting support and at least one suspicious email. Consumers researching Genes Reunited should weigh the strong product capabilities against recurring support and billing concerns, check billing settings before purchasing credits, and verify any unexpected emails for phishing. If contactability is important, test support channels in advance or document communication attempts.