Reviews show a split picture for Genes Reunited. Positive comments emphasise extensive historical records, an editable family tree and helpful ‘hints’ that aid research. However, several recent reviewers report problems with paid credits, automatic top-ups and error pages preventing cancellation, alongside repeated difficulties contacting support and at least one suspicious email. Consumers researching Genes Reunited should weigh the strong product capabilities against recurring support and billing concerns, check billing settings before purchasing credits, and verify any unexpected emails for phishing. If contactability is important, test support channels in advance or document communication attempts.
Examples from available reviews (Dec 2022 – Feb 2026).
The platform provided extensive records and easy-to-use tools for tracing ancestry.
“Genes Reunited is a remarkable platform that helped me discover my family's history.”
The site is easy to edit and complements Ancestry for searching.
“find the genes tree much easier to edit”
Free account required credits and auto top-ups couldn't be cancelled.
“It’s a con !!!”
Contact pages error prevented reaching support and no phone number available.
“all contact pages read error.”
Mixed reports: one reviewer praised responsive support, but several recent reviews describe failures cancelling payments and difficulty obtaining timely help.
Multiple reviewers reported issues with paid credits, unexpected automatic top-ups and problems cancelling, prompting concerns about unexpected charges.
Users note easy tree editing and helpful hints, yet several recent reports describe error pages and UI failures when managing credits or contact pages.
Reviewers highlight a large collection of historical records, useful ‘hints’ and an editable family tree; long-term users value the editing tools.
One reviewer praised prompt email replies, while others reported unreachable contact pages, emails leading to error pages and a possible phishing concern.
Some long-term users report positive, productive research experiences; recent reviews mainly describe payment, contact or security issues that reduce trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company repeatedly took money and was impossible to contact about access issues.
“it takes money from my bank account every year.”
Search function failed to find known records, making research frustrating.
“The search component reveals nothing.”
The site is easy to edit and complements Ancestry for searching.
“find the genes tree much easier to edit”
Free account required credits and auto top-ups couldn't be cancelled.
“It’s a con !!!”
Bought credits and encountered error pages when disabling auto top-up.
“this website has some serious issues and won’t be using it again.”
Received an unexpected message email that seemed like a possible scam.
“could this be a scam??”
Contact pages error prevented reaching support and no phone number available.
“all contact pages read error.”
Genes Reunited is a remarkable platform that helped me discover my family's history. The website provides extensive resources and tools to create your own family tree, search through historical records and connect with other members who share the same ancestors.
I was impressed by the vast collection of historical documents available on Genes Reunited, including census records, birth and death certificates, military service documents et cetera. Their interface makes it easy to navigate through these documents from different periods in time, which enabled me to learn more about my ancestors' lives, jobs and living conditions.
One feature I found particularly helpful was the "hints" section where the website suggests potential matches based on your inputted information; this greatly facilitated tracing hard-to-find connections back generations ago. Moreover, their customer support team was responsive throughout my experience answering questions promptly over email when I encountered any difficulties or needed additional information.
Overall, Genes Reunited is an exceptional resource for anyone seeking to trace their roots back in time!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Genes Reunited is an online genealogy platform for building family trees, searching historical records and connecting with other family-history researchers. The service is commonly used for UK and international genealogy research and offers tools such as record search, tree editing and automated suggestions to help trace ancestors.