Reviews Analysed
21
We Collect & Analyse Reviews
FloridaTix
Experiences & Reviews
FloridaTix is an online ticket reseller specialising in attraction and theme-park tickets for Florida (including Disney, Universal and other popular sites). The company offers timed-entry tickets, multi-day passes, add‑ons such as cancellation protection, and digital delivery options. Consumers researching FloridaTix commonly check delivery times, refund policies and protection terms to verify suitability before purchase.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
25d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Customers frequently praise individual agents for helpful, speedy service, but several reviews describe unfulfilled promises, ignored cancellation requests and inconsistent problem resolution.
Share
Mixed
24%
💰
Value for money
Some customers report competitive prices, discounts and savings; others say advertised discounts or protections were not honoured and that purchases were more expensive than direct options.
Share
Mixed
24%
⚡
User experience
Many reviews describe easy ordering, fast digital delivery and seamless ticket linking/exchange, with few technical issues reported when tickets arrived as promised.
Share
Strong
12%
🔧
Product quality
Very limited mentions: one clear positive report that cancellation protection worked as expected; overall evidence is sparse and inconclusive.
Share
Mixed
1%
📞
Communication
Communication is inconsistent: several customers praise quick, helpful responses from certain staff, while many report vague replies, slow responses and incorrect or misaddressed emails.
Share
Weak
18%
⭐
Overall experience
Overall impressions split: multiple customers recommend FloridaTix based on past good experiences, while a substantial group report serious dissatisfaction related to refunds or misinformation.
Share
Mixed
21%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
First Class from start to finish
"I was a little apprehensive dealing with a company i had not heard of and my travel agent said she hadn't either, however, my agent was £2k more when..."
L W
Trustpilot
Sep 30, 2025
Featured for: Positive service and easy ticket use
Absolute disgrace
"We booked tickets for Kennedy space centre (KSC) and that evening a rocket launch was due. I’d heard that an extra fee was required to watch from KSC..."
Wade Upton
Trustpilot
Sep 30, 2025
Featured for: Misinformation and refused compensation
Do not bother with the peace of mind protection
"I had to cancel my booking, I was told I would receive my refund in 30 days time. A couple days before the 30th day I emailed to check it’s on its way..."
Lucy Drury
Trustpilot
Sep 30, 2025
Featured for: Refund delay and vague communication
Worth taking out cancellation protection.
"Due to an ear infection, we had to cancel our holiday. As we had taken out cancellation protection, Floridtix refunded the ticket price without any pr..."
Gill
Trustpilot
Sep 30, 2025
Featured for: Cancellation protection successfully refunded
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
L W
trustpilot.com
Sep 30, 2025
First Class from start to finish
I was a little apprehensive dealing with a company i had not heard of and my travel agent said she hadn't either, however, my agent was £2k more when...
J
Jeanna
trustpilot.com
Sep 30, 2025
My family & I will be visiting Florida…
My family & I will be visiting Florida for the first time in October. We’re keen to fit in as many attractions as possible & wanted to have the ticket...
E
Eamonn Byrne
trustpilot.com
Sep 30, 2025
Easy to find what I wanted
Easy to find what I wanted. Competitive p...
G
Gary
trustpilot.com
Sep 30, 2025
Couldn't make our Kennedy Space Centre…
Couldn't make our Kennedy Space Centre reservation because our cruise was late arriving into Port Canaveral, so completely out of our control. We let...
W
Wendy Bradshaw
trustpilot.com
Sep 30, 2025
Highly recommend
I’ve used Floridatix for many years and have great confidence in them to provide a great, no wo...
L
Lucy Drury
trustpilot.com
Sep 30, 2025
Do not bother with the peace of mind protection
I had to cancel my booking, I was told I would receive my refund in 30 days time. A couple days before the 30th day I emailed to check it’s on its way...
S
Sky
trustpilot.com
Sep 30, 2025
Personally i would avoid
Personally i would avoid. We bought tickets (with a protection guarantee for cancellation- things can happen you know- which was £50). We were then em...
G
Gillian Worton
trustpilot.com
Sep 30, 2025
Just returned from 2 weeks in Florida
Just returned from 2 weeks in Florida, tickets were easy to exchange, had no problems...
B
Baxter Heat Pumps Ltd
trustpilot.com
Sep 30, 2025
Ordered a 14 day Disney tickets with an…
Ordered a 14 day Disney tickets with an Easter promotional code for a May holiday...
M
MrTeee
trustpilot.com
Sep 30, 2025
Refund Delays
I booked and paid £50 for’Peace of Mind’ cover. I emailed to cancel my tickets to Universal Orlando. Didn’t receive a reply to the first email, sent a...
W
Wade Upton
trustpilot.com
Sep 30, 2025
Absolute disgrace
We booked tickets for Kennedy space centre (KSC) and that evening a rocket launch was due. I’d heard that an extra fee was required to watch from KSC...
S
Sam Gray
trustpilot.com
Sep 30, 2025
Awesome will use again.
We fly out 25th this month all tickets have been sent to us an...
N
No
trustpilot.com
Sep 30, 2025
Great customer service
...
H
Hannah Phillips
trustpilot.com
Sep 30, 2025
Amazing service and great prices
Always use Floridatix. Never had an issue and customer service were superb when we couldnt find our tickets on o...
S
Susan Collins Smith
trustpilot.com
Sep 30, 2025
Florida Tixs is more expensive for a…
Florida Tixs is more expensive for a 2025 adult ticket than...
M
Michelle Bowen
trustpilot.com
Sep 30, 2025
Shocking communication from Jennie
Shocking communication from Jennie. Sent me an email meant for another customer. Apologised for...
K
Karen Martin
trustpilot.com
Sep 30, 2025
Penny was fantastic
Penny was fantastic. Responded to my emails quickly and sorted reb...
G
Gill
trustpilot.com
Sep 30, 2025
Worth taking out cancellation protection.
Due to an ear infection, we had to cancel our holiday. As we had taken out cancellation protection, Floridtix refunded the ticket price without any pr...
L
Louise
trustpilot.com
Sep 30, 2025
Still haven't received a refund for cancelled event.
Still awaiting a refund for a Not So Mickey Halloween party cancelled event due to hurricane Helene. Disney announced all customers would be refunded....
S
Steve
trustpilot.com
Sep 30, 2025
Abysmal Customer Experience
Event at Howloscream cancelled due to Hurricane Milton - fair enough,can’t be helped and totally appreciative of that. Enquired about refund for the t...
Conclusion
Reviews show a mix of reliable, fast ticket delivery and strong individual customer support alongside recurring issues with refunds, cancellation protection and inconsistent communication. Several customers praise specific agents for prompt help and easy ticket linking, while others report long refund delays, removed protection options or poor responses. If considering FloridaTix, check cancellation-protection terms, delivery timelines and keep email records of promises. For complex bookings, request written confirmation of any discounts, protections or refund policies before payment.