Reviewers repeatedly praise named agents for practical help and fast ticket handling. Many also mention an easy-to-use website and strong ticket prices. Some low-rated reviews describe refunds being delayed or refused, along with protection guarantees being cancelled or removed. A few customers also report receiving the wrong ticket packages and emails being sent to the wrong place.
Examples from available reviews (Dec 2021 – Feb 2026).
Penny provided consistently awesome service and staff seem similar.
“awesome service as always.”
FloridaTix provided cheapest prices, quick delivery and saved money.
“floridaTix came in at best price for discovery cove and universal tickets”
Claimed price-matching required an extra £50, making them more expensive.
“Website states they price match however you have to pay an additional £50”
Refund for cancelled booking was delayed beyond promised 30 days despite protection.
“I paid for peace of mind protection which ensures it’s back in 30 days”
Many reviews name staff who fixed problems and helped with bookings. Others describe change requests being refused, booking mistakes, and protection promises being cancelled. How quickly and effectively an agent responds often decides whether the issue gets resolved.
Many customers say they found competitive or the lowest prices versus other sellers. A smaller group reports higher prices, added fees for price-matching, or totals above buying direct. The price experience varies by booking and offer.
Most reviewers call the website easy to navigate and quick to use. Several highlight instalment payments, clear transaction emails, and fast ticket delivery. Complaints about the portal are rare.
Most tickets arrive quickly and work properly for entry or will-call pickup. A minority received the wrong ticket packages and needed follow-up to get them corrected. When issues come up, staff often step in and sort them out.
Many customers describe clear, quick phone and email replies from named agents. Some mention curt responses, emails sent to the wrong address, or not enough information about access. When communication is strong, problems are more likely to be resolved.
Reviews split between repeat, happy customers and a smaller group reporting major service failures. Positive reviewers mention trust and booking again. Negative reviewers focus on slow or refused refunds and protections being cancelled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Jennie was helpful and patient, securing tickets for top attractions.
“Jennie has been unbelievably helpful & patient.”
Website was easy to use with competitive prices and flexible payments.
“Easy to find what I wanted.”
They refused a refund or credit after a late cruise arrival prevented attendance.
“they would not provide either a refund or a credit note.”
Long-term customer trusts FloridaTix for worry-free tickets at good prices.
“have great confidence in them to provide a great, no worry experience at the best price.”
Refund for cancelled booking was delayed beyond promised 30 days despite protection.
“I paid for peace of mind protection which ensures it’s back in 30 days”
They removed advertised cancellation protection and refused to refund booking.
“We were then emailed the next day to advise they don’t offer protection guarantee”
Tickets were easy to exchange and offered at a fantastic price.
“tickets were easy to exchange, had no problems.”
14-day Disney tickets arrived within 24 hours and linked correctly.
“arrived within 24-hours and linked to My Disney Experience with no problems.”
Refund of deposit took long time; peace of mind protection slow.
“Don’t bother with the peace of mind protection, you will be in for a long wait to get your money back.”
They gave incorrect information about launch access and offered an inadequate refund.
“they couldn’t give a sh*t.”
All tickets were sent and staff were helpful and understanding.
“all tickets have been sent to us and the company have been nothing but helpful and understanding.”
Reviewer states the company provided great customer service.
“Great customer service”
Reliable service with superb customer support and helpful offers.
“customer service were superb when we couldnt find our tickets on our email”
They were more expensive than buying directly from Disney for a 2025 ticket.
“Florida Tixs is more expensive for a 2025 adult ticket than going directly to Disney if you don’t want a memory maker.”
They sent another customer's email and ignored a cancellation request.
“Sent me an email meant for another customer.”
Penny responded quickly and rebooked tickets to save money.
“Penny was fantastic.”
Cancellation protection allowed an easy refund after illness, staff were easy to contact.
“Floridtix refunded the ticket price without any problems.”
Refund overdue beyond 30 days for cancelled event; company delayed refund.
“It has been 36 days since.”
Customer received poor, curt replies and was advised to claim through insurance.
“claim it through your insurance”
BE HONEST WITH YOUR CLIENTS
My family and I decided to take a trip to Disney World for spring break this year.
The long lines at the ticket offices and the packed waiting spaces weren't anything I enjoyed.
I was relieved when I discovered the FloridaTix online booking shop and was pleased that we were able to purchase what we wanted without having to wait in line for an extended period of time.
As a result, I purchased four tickets: two days at the beach and unrestricted access to the Disney Water Park.
In the beginning, they promised discounts for each ticket, but this was never the case, and they lied to me about buying multiple tickets and receiving a discount.
Overall, I like our experience, however I would suggest that you be more honest with your customers in the future and refrain from stealing them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FloridaTix is a UK-based online ticket reseller for Florida attractions. It sells theme-park tickets and other attraction entry through online booking. Customers buy through a web portal and can choose from several payment methods. Tickets are usually delivered by email or collected at will-call, and support is available by phone and email. Public business listings describe FloridaTix as a specialist in Florida travel and attraction tickets.