Reviewers repeatedly praise named agents for practical help and fast ticket handling. Many also mention an easy-to-use website and strong ticket prices. Some low-rated reviews describe refunds being delayed or refused, along with protection guarantees being cancelled or removed. A few customers also report receiving the wrong ticket packages and emails being sent to the wrong place.
Examples from available reviews (Dec 2021 – Feb 2026).
Penny provided consistently awesome service and staff seem similar.
“awesome service as always.”
FloridaTix provided cheapest prices, quick delivery and saved money.
“floridaTix came in at best price for discovery cove and universal tickets”
Claimed price-matching required an extra £50, making them more expensive.
“Website states they price match however you have to pay an additional £50”
Refund for cancelled booking was delayed beyond promised 30 days despite protection.
“I paid for peace of mind protection which ensures it’s back in 30 days”
Many reviews name staff who fixed problems and helped with bookings. Others describe change requests being refused, booking mistakes, and protection promises being cancelled. How quickly and effectively an agent responds often decides whether the issue gets resolved.
Many customers say they found competitive or the lowest prices versus other sellers. A smaller group reports higher prices, added fees for price-matching, or totals above buying direct. The price experience varies by booking and offer.
Most reviewers call the website easy to navigate and quick to use. Several highlight instalment payments, clear transaction emails, and fast ticket delivery. Complaints about the portal are rare.
Most tickets arrive quickly and work properly for entry or will-call pickup. A minority received the wrong ticket packages and needed follow-up to get them corrected. When issues come up, staff often step in and sort them out.
Many customers describe clear, quick phone and email replies from named agents. Some mention curt responses, emails sent to the wrong address, or not enough information about access. When communication is strong, problems are more likely to be resolved.
Reviews split between repeat, happy customers and a smaller group reporting major service failures. Positive reviewers mention trust and booking again. Negative reviewers focus on slow or refused refunds and protections being cancelled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer says it is the cheapest website and easy to use.
“THE CHEAPEST AND VERY EASY WEBSITE. USED FOR MANY YEARS”
Service had brilliant pricing and saved money compared to other sites.
“brilliant pricing.”
Sarah and the team were knowledgeable, helpful, and recommendable.
“Really knowledgeable and helpful!”
Reviewer calls it a brilliant site and used it multiple times.
“Brilliant site used a few times”
Good prices and reviewer has used them for a few years.
“Great place to get the tickets for the parks good price been using them for a few years”
Penny provided consistently awesome service and staff seem similar.
“awesome service as always.”
Helpful customer service team and great prices.
“Very helpful customer service team and great prices.”
Reviewer found competitive prices year-round and recommends them.
“Amazing!Would recommend, competitive prices all year round.”
Service was good and helpful during the trip to Florida.
“Not bad, thx for your service.”
Jennie sourced tickets and provided amazing, super helpful customer service.
“Amazing customer service and super helpful.”
Penny went above and beyond when handling our cancellation.
“Penny went above and beyond sorting this out.”
They corrected a wrong-year booking by cancelling and updating it.
“they cancelled my existing booking and changed it to the correct year.”
Penny guided the reviewer through options and provided excellent service.
“She really is a true credit to the Floridatix team”
Team had fantastic knowledge and great prices, praised Jennie and Penny.
“Couldn’t fault the team at Florida Tix, fantastic knowledge and great prices”
Sarah went out of her way to ensure tickets were correct and reassured the customer.
“Sarah was so kind and helpful when I wanted to change our Universal tickets to include Disney.”
Sarah checked options and made booking express passes easy for a first-time buyer.
“Sarah was so helpful, she checked everything for me”
Sarah explained a complicated Disney ticket process and made it manageable.
“Thank you Sarah for explaining an an overly complicated Disney ticket process and making it manageable.”
Claimed price-matching required an extra £50, making them more expensive.
“Website states they price match however you have to pay an additional £50”
Found best Disney prices, site easy to navigate, staff helpful and professional.
“Best prices for Disney tickets we could find”
Reviewer liked instalment payments through the portal and will use again.
“i love that we were able to pay up in instalments and easily pay this through the portal.”
Penny fixed an error the customer made and was super helpful.
“Penny was super helpful in fixing an error I made”
Sarah provided fantastic service and helped with ticket administration.
“Fantastic service from Sarah today, she helped me admin my tickets.”
Excellent communication from Jennie and Sarah; multiple bookings with no issues.
“Excellent communication with Jennie and Sarah . 3rd time booking now and zero issues ever”
Second time using them; both experiences were good and payment date adjusted.
“both times have been a good experience”
Phone agent was extremely helpful and clearly explained ticket redemption.
“The lady on the fone was extremely helpful and explained very clearly how to redeem my tickets etc”
Easy website with simple transaction process and clear follow-up email.
“Easy website, simple to follow transaction and follow up email Great process”
The experience went smoothly and the reviewer expressed thanks.
“All went smoothly.”
Reviewer has used Floridatix for years and praises the service.
“We have used Floridatix for years always had amazing service”
Website is easy to navigate and offers good deals and service.
“easy to navigate website”
Tickets were sent immediately and the pricing was reported very good.
“tickets were sent immediately”
Purchasing is easy and enquiry responses are prompt.
“Response to enquiries is prompt.”
It was really easy to use and quick.
“Was really easy to use and quick”
Website is easy to navigate and prices are competitive.
“Nice and easy to navigate and competitive prices.”
FloridaTix provided cheapest prices, quick delivery and saved money.
“floridaTix came in at best price for discovery cove and universal tickets”
Last-minute tickets were delivered in time and service was efficient.
“Very efficient service.”
Website service was reliable, payment was easy, and staff helpful.
“Great website service very reliable easy to pay helpfull staff”
Website easy to use and tickets simple to verify at will-call.
“So easy to use website.”
They refused to allow minor date amendments despite advertised free amendments.
“you will need to cancel and rebook”
They sent the wrong fast-pass package and ignored refund requests after closing.
“Florida fix had only sent basic package on the parks system.”
Agent Penny provided excellent, efficient help and competitive ticket prices.
“First class from start to finish.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FloridaTix is a UK-based online ticket reseller for Florida attractions. It sells theme-park tickets and other attraction entry through online booking. Customers buy through a web portal and can choose from several payment methods. Tickets are usually delivered by email or collected at will-call, and support is available by phone and email. Public business listings describe FloridaTix as a specialist in Florida travel and attraction tickets.