Reviews show a split picture: many customers praise the site experience, game variety and prompt payments for smaller wins, while others report delays with larger prize claims and difficulty cancelling subscriptions. Multiple reviewers specifically cite good customer contact and occasional direct phone calls for major prizes, alongside several accounts of slow or unhelpful support replies. Concerns about ticket transparency and odds recur in negative reviews; potential entrants should read competition terms and check how ticket numbers and prize alternatives are presented. Keep records of communications, verify cancellation procedures before subscribing, and consider starting with low-cost entries if you wish to trial the platform.
Examples from available reviews (Jun 2022 – Feb 2026).
Seamless competition entry with personable customer service and covered taxes.
“They went above and beyond by also covering all associated taxes”
Reviewer cannot cancel monthly subscription and finds support unhelpful.
“it say send email, if they reply it’s just rubbish and not helpful”
Reviewer won prizes but encountered delays and poor prize-claim communication.
“I got mail where they say they dont deliver prize outside of UK”
Reviewer says company is genuine, pays out prizes quickly and offers choices.
“Genuine company Pay out prizes immediately”
Many reviewers report prompt payouts and helpful representatives, while a notable minority describe slow or obstructive support and subscription issues.
Several reviewers question the odds, pricing and subscription value; a smaller group find individual wins worthwhile or fair to play.
Users often cite an easy-to-use website/app and variety of games; a few report bugs or restrictions when buying tickets or answering spot-the-ball.
Mentions of prizes are generally positive (choice of cars, cash or gadgets), but comments on product quality are limited and not widely discussed.
Some customers praise direct calls and email updates; several others report slow replies, unclear account access and difficulty cancelling subscriptions.
Many reviewers express hopefulness and report small wins or smooth payouts, while a substantial portion allege delays, transparency concerns or unfair odds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer says service is good and overall experience great.
“Great. 👍🏻 good service”
Reviewer thanks BOTB and says it sells people's hope for change.
“it sells people's hope”
Reviewer enjoys playing and will continue hoping for a winning call.
“Always enjoyment for me to play maybe one day I'll get the call”
Reviewer found staff very helpful and responsive.
“Staff was very helpful and”
Reviewer finds the app easy to use and simple.
“How easy of an app it is to use.”
Reviewer says benefits reduced after cancelling membership and suspects an algorithm.
“Absolute con.”
Reviewer calls the system a con and recommends buying tickets elsewhere.
“Its a con”
Reviewer says chance of winning is extremely small despite long-term play.
“The extreme of ever winning a single thing is smaller than tiny”
Reviewer had a ticket refunded unexpectedly and seeks an explanation.
“one of my tickets had been refunded without any valid reason”
Reviewer found unsubscribing difficult but issue was eventually resolved.
“Trying to unsubscribe and it’s difficult.”
Reviewer warns others not to spend money, believing only insiders win.
“please don’t spend your money on this app”
Reviewer calls company a scam and says they never win despite subscriptions.
“Don't waste your money.”
Reviewer had login problems and found the site unresponsive and unreliable.
“Login sent around in circles , hard to try and enter comp as site wont respond”
Reviewer finds the app fun and praises lovely customer support.
“Lovely customer support and help”
Reviewer praises the games, prizes and recommends the service.
“Games are great to play very informative and great prices to win great prizes”
Reviewer was a lucky winner and received money very quickly.
“received money in super quick time”
Reviewer won £100 on the wheel and was paid within 24 hours.
“Won £100 of the wheel was in my bank within 24 hours”
Reviewer bought many tickets but didn't win, hopeful for next time.
“I bought a thousand tickets for winning Wolkswagen golf Gti.”
Reviewer won £100 and received funds Monday morning promptly.
“I won £100 from free game credit and the funds were sent first thing Monday morning”
Reviewer found staff very friendly and the experience hassle-free.
“Very friendly staff and hassle free experience.”
Plenty of games, easy to play and prompt payment received.
“prompt payment on your winnings”
Reviewer says you have more chance of winning the lottery.
“You have more chance of winning the lottery”
Reviewer won small prizes and hopes for a bigger win.
“brilliant iv won some small prizes”
Reviewer says company takes money from workers and selects chosen winners.
“they give there rewards to there chosen winners.”
Reviewer cannot cancel monthly subscription and finds support unhelpful.
“it say send email, if they reply it’s just rubbish and not helpful”
Reviewer won twice and praises customer service and prompt communication.
“in terms of customer service and communication between management i could not fault it”
Reviewer alleges competitions group entries and criticises discount tactics.
“every entry is actually grouped together for one prize”
Reviewer has played a long time and questions gender of winners.
“always mens win never womens”
Reviewer hasn't won but finds the game fair and remains hopeful.
“Haven't won anything yet but very hopeful an think it's a fair game”
Reviewer feels ripped off, criticises ticket reductions and unfair odds.
“they also reduce prices of tickets to sell more tickets making the odds worse towards the end of closing the competition.”
Reviewer won prizes but encountered delays and poor prize-claim communication.
“I got mail where they say they dont deliver prize outside of UK”
Reviewer hopes to win someday and wishes others luck.
“I hope to win something at some point in my life”
Reviewer criticises lack of ticket transparency and questions winner demographics.
“They don’t say how many tickets they are selling”
Reviewer praises site and encourages people to try for prizes.
“Prizes for everyone give it a go to make dreams come true”
App prevented ticket purchase by recognising correct answer, reviewer confused.
“botb is not allowing me to get ticket”
Reviewer won £50 on the daily wheel and felt happy.
“Hi wonn£50 on the daily wheel spin.”
Reviewer says company is genuine, pays out prizes quickly and offers choices.
“Genuine company Pay out prizes immediately”
Reviewer describes the website as really good.
“Really good website.”
Reviewer had a small £50 win and hopes for the house prize.
“Just had my first small win of the£50”
Reviewer intends to keep playing and hopes to win a surprise.
“I’ll play most of time I hope I will win get my surprise”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best of the Best (BOTB) is an online competition operator that runs paid-entry draws offering cars, cash and smaller instant prizes. Consumers researching BOTB should review entry terms, subscription conditions and prize-claim procedures before entering. Look for official contact channels and the published rules for each competition to confirm eligibility and delivery options.