Many customers mention fast prize payouts, friendly staff, and an app that’s easy to use. A large group of reviews says the platform offers poor value, calls the entry system a con, and warns others not to spend. Comments on communication are split: some describe quick, helpful replies, while others report unexplained refunds, trouble cancelling, and unclear ticket numbers. Overall, reviews show a sharp divide in sentiment.
Examples from available reviews (Jun 2022 – Mar 2026).
Reviewer was a lucky winner and received money very quickly.
“received money in super quick time”
Reviewer says benefits reduced after cancelling membership and suspects an algorithm.
“Absolute con.”
Reviewer had a ticket refunded unexpectedly and seeks an explanation.
“one of my tickets had been refunded without any valid reason”
Reviewer had login problems and found the site unresponsive and unreliable.
“Login sent around in circles , hard to try and enter comp as site wont respond”
Service feedback often points to friendly staff and a smooth entry process. One review mentions staff paying related taxes during prize fulfilment as an extra touch. Direct complaints about service are rare in the sample.
Several reviewers describe the value as poor and label the system a con or scam. Some point to very low odds of winning, fewer benefits after cancelling membership, and last-minute ticket price changes that they say reduce the odds further.
Many users say the site and app are fun and easy to use, and that repeat play and small wins keep them coming back. Others accuse the platform of grouping entries or favouring selected winners, which they say damages trust in fairness.
Product comments focus on the range of games and the mix of prize types. Several reviewers single out the game design and prize selection; clear product-quality complaints are few.
Some reviews praise quick payouts and helpful support during prize claims. A similar number report unexplained ticket refunds, difficulty unsubscribing or cancelling, slow replies during prize claims, and unclear information about ticket quantities.
Ratings bunch at both the high and low ends, leaving a strongly polarised overall picture. Positive reviews highlight wins, fast payments, and helpful staff, while negative ones warn about perceived unfairness, poor value, and problems with accounts or refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer says service is good and overall experience great.
“Great. 👍🏻 good service”
Reviewer thanks BOTB and says it sells people's hope for change.
“it sells people's hope”
Reviewer enjoys playing and will continue hoping for a winning call.
“Always enjoyment for me to play maybe one day I'll get the call”
Reviewer found staff very helpful and responsive.
“Staff was very helpful and”
Reviewer finds the app easy to use and simple.
“How easy of an app it is to use.”
Reviewer says benefits reduced after cancelling membership and suspects an algorithm.
“Absolute con.”
Reviewer calls the system a con and recommends buying tickets elsewhere.
“Its a con”
Reviewer says chance of winning is extremely small despite long-term play.
“The extreme of ever winning a single thing is smaller than tiny”
Reviewer had a ticket refunded unexpectedly and seeks an explanation.
“one of my tickets had been refunded without any valid reason”
Reviewer found unsubscribing difficult but issue was eventually resolved.
“Trying to unsubscribe and it’s difficult.”
Reviewer warns others not to spend money, believing only insiders win.
“please don’t spend your money on this app”
Reviewer calls company a scam and says they never win despite subscriptions.
“Don't waste your money.”
Reviewer had login problems and found the site unresponsive and unreliable.
“Login sent around in circles , hard to try and enter comp as site wont respond”
Reviewer finds the app fun and praises lovely customer support.
“Lovely customer support and help”
Reviewer praises the games, prizes and recommends the service.
“Games are great to play very informative and great prices to win great prizes”
Reviewer was a lucky winner and received money very quickly.
“received money in super quick time”
Reviewer won £100 on the wheel and was paid within 24 hours.
“Won £100 of the wheel was in my bank within 24 hours”
Reviewer bought many tickets but didn't win, hopeful for next time.
“I bought a thousand tickets for winning Wolkswagen golf Gti.”
Reviewer won £100 and received funds Monday morning promptly.
“I won £100 from free game credit and the funds were sent first thing Monday morning”
Reviewer found staff very friendly and the experience hassle-free.
“Very friendly staff and hassle free experience.”
Plenty of games, easy to play and prompt payment received.
“prompt payment on your winnings”
Reviewer says you have more chance of winning the lottery.
“You have more chance of winning the lottery”
Reviewer won small prizes and hopes for a bigger win.
“brilliant iv won some small prizes”
Reviewer says company takes money from workers and selects chosen winners.
“they give there rewards to there chosen winners.”
Reviewer cannot cancel monthly subscription and finds support unhelpful.
“it say send email, if they reply it’s just rubbish and not helpful”
Reviewer won twice and praises customer service and prompt communication.
“in terms of customer service and communication between management i could not fault it”
Reviewer alleges competitions group entries and criticises discount tactics.
“every entry is actually grouped together for one prize”
Reviewer has played a long time and questions gender of winners.
“always mens win never womens”
Reviewer hasn't won but finds the game fair and remains hopeful.
“Haven't won anything yet but very hopeful an think it's a fair game”
Reviewer feels ripped off, criticises ticket reductions and unfair odds.
“they also reduce prices of tickets to sell more tickets making the odds worse towards the end of closing the competition.”
Reviewer won prizes but encountered delays and poor prize-claim communication.
“I got mail where they say they dont deliver prize outside of UK”
Reviewer hopes to win someday and wishes others luck.
“I hope to win something at some point in my life”
Reviewer criticises lack of ticket transparency and questions winner demographics.
“They don’t say how many tickets they are selling”
Reviewer praises site and encourages people to try for prizes.
“Prizes for everyone give it a go to make dreams come true”
App prevented ticket purchase by recognising correct answer, reviewer confused.
“botb is not allowing me to get ticket”
Reviewer won £50 on the daily wheel and felt happy.
“Hi wonn£50 on the daily wheel spin.”
Reviewer says company is genuine, pays out prizes quickly and offers choices.
“Genuine company Pay out prizes immediately”
Reviewer describes the website as really good.
“Really good website.”
Reviewer had a small £50 win and hopes for the house prize.
“Just had my first small win of the£50”
Reviewer intends to keep playing and hopes to win a surprise.
“I’ll play most of time I hope I will win get my surprise”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best of the Best runs online prize competitions and sweepstakes. Customers can enter through its website or mobile app by buying tickets for draws and daily games. The company runs the draws and handles prize fulfilment and winner payments. Support channels help with account queries, prize claims, and related questions. The site lists entry rules and prize details for each competition.