Reviews Analysed
21
We Collect & Analyse Reviews
Parcel ABC
Experiences & Reviews
Parcel ABC is an international parcel shipping and courier brokerage service that offers online booking and multi-carrier delivery options for cross-border shipments. It positions itself as a digital-first provider handling pickups, customs documentation and customer support for businesses and consumers. People searching reviews will want clear information on delivery reliability, insurance handling and communication channels before booking.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Delivery performance is mixed in practice: many reviewers report fast, on‑time pickups and arrivals, while several describe missed pickups, long delays and lost shipments.
Share
Strong
30%
💰
Value for money
Multiple reviewers highlight competitive rates and clear cost savings compared with other forwarders, often paired with satisfactory delivery when everything goes smoothly.
Share
Strong
12%
⚡
User experience
Most customers describe a smooth online ordering and pickup process, but some experienced confusing country‑specific requirements and system gaps that caused delays.
Share
Mixed
7%
🔧
Product quality
When deliveries succeed, parcels are usually reported as arriving in good condition; a small number of reviews report items held, rerouted or not delivered.
Share
Mixed
3%
📞
Communication
Many users praise fast, helpful replies from staff; however, several reviews describe limited contact channels, slow or defensive responses and blame‑shifting.
Share
Mixed
17%
⭐
Overall experience
Overall impressions skew positive for speed, helpful staff and low prices, but a notable minority report severe operational failures and unresolved claims.
Share
Strong
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Exceptional Freight Service at Competitive Rates
"Prompt service. Smooth transcation. Their staff is well trained. Special mention to Mr. Daniel who was very prompt during our overall communication. H..."
MATLOOB SYED
Trustpilot
Sep 30, 2025
Featured for: Detailed positive: rates and communication
Nice service
"Nice service. Parcel picked up and delivered to door on time. All pro..."
Andrejus
Trustpilot
Sep 30, 2025
Featured for: Clear example: smooth process, value
WORST delivery experience – zero reliability, zero accountability
"I would give this company 0 stars if I could. I booked a simple parcel delivery from Israel to Australia, and the experience was a nightmare from star..."
Sharon
Trustpilot
Sep 30, 2025
Featured for: Comprehensive negative: pickups and errors
Unprofessional, irresponsible, and refusing to honor insurance – avoid at all costs
"I strongly warn others against using ParcelABC. My order ESFR-767299388, shipping a Christian Dior wallet (€120 value) from Spain to France, was colle..."
cc
Trustpilot
Sep 30, 2025
Featured for: Severe complaint: loss and insurance refusal
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dinushan Wickramarathna
trustpilot.com
Sep 30, 2025
ParcelABC via FedEx from Poland to Sri Lanka
ParcelABC arranged my door to door shipment very smooth and fas...
E
Enes Bal
trustpilot.com
Sep 30, 2025
Perfect
Everything went smoothly and I...
c
cc
trustpilot.com
Sep 30, 2025
Unprofessional, irresponsible, and refusing to honor insurance – avoid at all costs
I strongly warn others against using ParcelABC. My order ESFR-767299388, shipping a Christian Dior wallet (€120 value) from Spain to France, was colle...
W
Wendy Murdoch
trustpilot.com
Sep 30, 2025
Super helpful staff
Super helpful staff, very e...
A
Ajeet Singh
trustpilot.com
Sep 30, 2025
Very good service i am glad to find this company
Packages arrived successfully in good condition! Would especially like to emphasise the customer support. customer support was always assisting and co...
S
Sofia V
trustpilot.com
Sep 30, 2025
Reliable delivery
The delivery was pretty fast, and th...
S
Sharon
trustpilot.com
Sep 30, 2025
WORST delivery experience – zero reliability, zero accountability
I would give this company 0 stars if I could. I booked a simple parcel delivery from Israel to Australia, and the experience was a nightmare from star...
S
Steve Jordan
trustpilot.com
Sep 30, 2025
Fantastic service and we will be making…
Fantastic service and we will be making ParcelABC our number one goto supplier for international work....
S
S
trustpilot.com
Sep 30, 2025
Everything went well
Everything went well, very spe...
A
Alejando Lopez
trustpilot.com
Sep 30, 2025
I recommend it
Amazing! I will say the best door to...
M
MATLOOB SYED
trustpilot.com
Sep 30, 2025
Exceptional Freight Service at Competitive Rates
Prompt service. Smooth transcation. Their staff is well trained. Special mention to Mr. Daniel who was very prompt during our overall communication. H...
A
Andrejus
trustpilot.com
Sep 30, 2025
Nice service
Nice service. Parcel picked up and delivered to door on time. All pro...
J
Jack
trustpilot.com
Sep 30, 2025
Use them with confidence
The company replied to online messages super quickly. They offered the best rates I could find online and when for unforeseen reasons on my side they...
W
Wolf
trustpilot.com
Sep 30, 2025
After registration of the shipment…
After registration of the shipment everything went smooth. Even the label arrived in tim...
N
Núria
trustpilot.com
Sep 30, 2025
Perfect service
Perfect service! Gr...
B
Beatrice
trustpilot.com
Sep 30, 2025
Poor Communication and Lack of Support
I used Parcel ABC to send a parcel from Italy whilst, I was holidaying there, to Nigeria and unfortunately had a very disappointing experience. Despit...
A
Agnieszka KOSTECKA
trustpilot.com
Sep 30, 2025
Fast delivery at abordable price
Everything went perfectly with my parcel. I...
l
losos _
trustpilot.com
Sep 30, 2025
Sorted out shipping problems
...
A
Andrew
trustpilot.com
Sep 30, 2025
AVOID SCAMMERS They do not have a…
AVOID SCAMMERS They do not have a phone number because THEY KEEP YOUR GOODS. . I shipped a $90 Euro antique vase purchased at auction in france to can...
S
Steve Morton
trustpilot.com
Sep 30, 2025
Great Company
Great Company, Very H...
Conclusion
Reviews for Parcel ABC show a mix of reliable, cost‑effective shipments and serious service failures. Many customers praise quick responses from staff, competitive pricing and generally smooth deliveries. However, several detailed complaints describe missed pickups, customs‑related hold ups, lost parcels and disputed insurance claims where customers felt unsupported. Prospective users should read the terms on customs responsibilities and insurance, confirm contact options before booking, and avoid shipping high‑value items without documented insurance and clear escalation paths.