Customers often praise fast online booking, upfront pricing, and easy tracking. Many reviews also mention responsive support and competitive rates. A noticeable share describe missed or cancelled collections, refused refunds, or denied insurance. These cases drive the lowest ratings.
Examples from available reviews (Nov 2021 – Feb 2026).
Booking to delivery was smooth with no hidden fees.
“No confusion, no hidden fees.”
Efficient, transparent booking with consistent tracking and secure delivery.
“Tracking updates were consistent, and my shipment arrived securely within the promised timeframe.”
Courier never collected paid package and support provided no resolution.
“paid 50 euro for a package that was never even collected.”
ParcelABC failed to deliver and refused to honour insurance claims.
“ParcelABC flatly refused to pay even the basic €25 insurance coverage”
Many reviews mention on-time deliveries, professional pickups, and fast door-to-door shipping. Others describe missed collections, expedited options that were not delivered, and refusals to honour insurance or refunds.
Numerous customers point to competitive rates, clear pricing, and savings compared with booking couriers directly. A smaller set mention problems with advance tax payments not being refunded and unexpected customs charges.
Many comments highlight a simple website, an easy booking flow, and regular tracking updates. A minority describe labels being withheld, limits on sending certain documents, and pickups delayed after payment.
Several reviews say parcels arrived intact and packaging was generally adequate. A few complaints mention returned shipments arriving damaged or incomplete, with compensation denied.
Many customers report quick support replies, clear tracking messages, and helpful staff. Several negative reviews, however, mention calls being hung up, labels arriving late, and weak guidance on customs requirements.
Reviews tend to split between smooth, affordable shipping and major operational breakdowns. Positive feedback focuses on speed, ease of use, and value, while critical feedback centres on non-collection, denied claims, and customs or tax disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Booking to delivery was smooth with no hidden fees.
“No confusion, no hidden fees.”
Platform simplifies regular shipping and saves time and money.
“Being able to compare options saves both time and money.”
Service was good and deliveries arrived on time.
“Received on time, will use again”
Tracking was clear and the package arrived in excellent condition.
“The tracking system is clear.”
Delivery was reliable though slightly slower than expected.
“Still, very reliable.”
Booking is straightforward and pricing is clear and simple.
“Pricing is clear, and the steps are easy to follow.”
Parcel was collected on time and handled professionally.
“Great parcel pickup service – everything was collected on time and handled very professionally.”
Advertised lead times were not met and refunds were refused.
“Scam, they advertise "parcelABC" courier services with delivery lead times of 6 days which then takes 3 months”
Service was convenient with no hidden charges and timely delivery.
“No hidden charges were applied.”
Delivery arrived on time and the courier was courteous.
“The delivery person was courteous and helpful.”
Booking and pickup were straightforward and the package arrived in perfect condition.
“The entire process was simple and straightforward”
Shipment completed quickly but packaging could be improved.
“Packaging could have been slightly better.”
First-time use had no issues and support responded quickly.
“Support responded quickly.”
Platform simplifies shipping, with on-time deliveries and responsive support.
“My parcels have consistently arrived on schedule and in perfect condition”
Communication was great and ordering was easy.
“great communication, easy process to order the service”
Delivery was fast with suitable prices.
“Good and very fast services time on delivery and suitable prices Thanks ParcelABC”
User-friendly platform allows easy carrier comparison and reliable tracking.
“The tracking system is clear and keeps customers updated throughout the delivery process.”
Efficient, transparent booking with consistent tracking and secure delivery.
“Tracking updates were consistent, and my shipment arrived securely within the promised timeframe.”
Service was fast and customer service was helpful and kind.
“The customer service very helpful and always kind.”
Package arrived smoothly and in under five days from Brazil to Canada.
“the package got there in less than five days!!”
Shipping handled professionally with accurate tracking and no delays.
“Tracking information was accurate throughout.”
Parcel arrived intact and service quality met expectations.
“The parcel arrived intact.”
Website is simple to use and booking went smoothly.
“The website is simple and easy to understand.”
Pickup and delivery were delayed and fast option was not honoured.
“they picked it up 3(!!!) days after the chosen pickup date.”
Platform offered competitive rates with reliable delivery and good value.
“ParcelABC provides better rates than booking directly with courier companies”
User-friendly site with consistent on-time shipments and accurate tracking.
“My shipments have been delivered on time, and tracking updates were accurate throughout the process.”
Advance tax payments are not refunded.
“When you pay the taxes in advance you will never get back the difference.”
There were repeated delays collecting labels and customs charges issues.
“ritardi nella consegna delle etichette anche di giorni!!!”
Customer service arranged on-time delivery of my birthday parcel.
“they arranged to get my parcel on time.”
Service was very fast and customer support helpful.
“Very fast service, customer support very helpfull”
Parcel ABC offers similar service at a lower price with kind customer service.
“you get the same service at a lower price.”
Service was fast, efficient, and had good customer support.
“Fast and efficient!”
Door-to-door shipment was smooth, fast and reasonably priced.
“ParcelABC arranged my door to door shipment very smooth and fast.”
Everything went smoothly and help was available when needed.
“Everything went smoothly and I received help anytime I needed”
ParcelABC failed to deliver and refused to honour insurance claims.
“ParcelABC flatly refused to pay even the basic €25 insurance coverage”
Staff were helpful, efficient and communicative throughout.
“Super helpful staff, very efficient and communicative.”
Packages arrived in good condition and customer support was responsive.
“customer support was always assisting and constantly replying to my messages”
Delivery was fairly fast and the package arrived in good condition.
“The delivery was pretty fast, and the package got there in good condition”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel ABC is an online parcel shipping platform that links customers to domestic and international courier services. Users can book online, generate shipping labels, and schedule parcel collection. The platform provides tracking updates and tools for international paperwork and customs clearance. Businesses and private senders can compare couriers, delivery speeds, and listed prices during booking. The website shows carrier options and supports payment and order management for each shipment.