Customers often praise fast online booking, upfront pricing, and easy tracking. Many reviews also mention responsive support and competitive rates. A noticeable share describe missed or cancelled collections, refused refunds, or denied insurance. These cases drive the lowest ratings.
Examples from available reviews (Nov 2021 – Feb 2026).
Booking to delivery was smooth with no hidden fees.
“No confusion, no hidden fees.”
Efficient, transparent booking with consistent tracking and secure delivery.
“Tracking updates were consistent, and my shipment arrived securely within the promised timeframe.”
Courier never collected paid package and support provided no resolution.
“paid 50 euro for a package that was never even collected.”
ParcelABC failed to deliver and refused to honour insurance claims.
“ParcelABC flatly refused to pay even the basic €25 insurance coverage”
Many reviews mention on-time deliveries, professional pickups, and fast door-to-door shipping. Others describe missed collections, expedited options that were not delivered, and refusals to honour insurance or refunds.
Numerous customers point to competitive rates, clear pricing, and savings compared with booking couriers directly. A smaller set mention problems with advance tax payments not being refunded and unexpected customs charges.
Many comments highlight a simple website, an easy booking flow, and regular tracking updates. A minority describe labels being withheld, limits on sending certain documents, and pickups delayed after payment.
Several reviews say parcels arrived intact and packaging was generally adequate. A few complaints mention returned shipments arriving damaged or incomplete, with compensation denied.
Many customers report quick support replies, clear tracking messages, and helpful staff. Several negative reviews, however, mention calls being hung up, labels arriving late, and weak guidance on customs requirements.
Reviews tend to split between smooth, affordable shipping and major operational breakdowns. Positive feedback focuses on speed, ease of use, and value, while critical feedback centres on non-collection, denied claims, and customs or tax disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Pickup and delivery processes were unreliable and accountability was lacking.
“This company provides zero accountability, zero reliability, and zero customer care.”
Process was simple, service fantastic and pricing competitive.
“Fantastic service and we will be making ParcelABC our number one goto supplier for international work.”
Delivery was speedy and offered at a good price.
“Everything went well, very speedy delivery for a good price.”
Door-to-door service was excellent and recommended.
“I will say the best door to door service.”
Prompt, well-communicated freight service with very competitive costs.
“Prompt service. Smooth transcation.”
Parcel picked up and delivered on time with good value for money.
“Good value for money.”
Company responded quickly, refunded promptly and offered clear support.
“The company replied to online messages super quickly.”
After registration, pickup and label were timely and arrival early.
“After registration of the shipment everything went smooth.”
Service was excellent, fast and offered at a great price.
“Perfect service! Great price and fast.”
Lack of proactive communication caused customs delays and extra effort.
“This requirement was never highlighted when I placed the order”
Parcel was picked up on time and delivered quickly.
“Everything went perfectly with my parcel. It was picked up on time nad delivered fast.”
Company resolved my shipping problems satisfactorily.
“Sorted out shipping problems”
Parcel was held abroad and required numerous Polish customs forms.
“AVOID SCAMMERS They do not have a phone number because THEY KEEP YOUR GOODS.”
Reviewer describes the company as great and very helpful.
“Great Company, Very Helpfull !!! A++++++++”
Shipment was returned damaged and incomplete, compensation was refused.
“returned to the sender in a severely damaged and incomplete state, with several items missing.”
They took payment for same-day collection but never collected or refunded.
“They took my money, never showed up”
Courier never collected paid package and support provided no resolution.
“paid 50 euro for a package that was never even collected.”
After payment they said passports cannot be sent and withheld label.
“passports cannot be sent via this company.”
I was in a hurry to deliver an important package. When I went to their website, I asked the customer service about the earliest date when my package would arrive. When she didn't give me any serious responses, I called them twice. They hung up when I started asking when the delivery would take place! I did not get any response at all. I received my parcel 9 days after I ordered it, which is totally unacceptable. I am very disappointed by this company, and will not be ordering from them again. A friend of mine told me about Parcel XYZ, i believe they are more reliable than Parcel ABC, so I will try it next time
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel ABC is an online parcel shipping platform that links customers to domestic and international courier services. Users can book online, generate shipping labels, and schedule parcel collection. The platform provides tracking updates and tools for international paperwork and customs clearance. Businesses and private senders can compare couriers, delivery speeds, and listed prices during booking. The website shows carrier options and supports payment and order management for each shipment.