Reviewers often praise fast online booking, competitive prices, and helpful staff. Many say e-tickets arrive immediately and the website is easy to navigate. A small minority mention missing confirmations, unanswered calls, or refunds refused after website faults. These low-scoring cases stand out against mostly positive feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Consistently great experience with an easy website and good prices.
“Easy to use website and competitive prices.”
Eurodisney tickets were cheaper than Disney and sent immediately.
“Tickets for Eurodisney Paris were easy to book and cheaper than on the Disney website.”
Website error changed the booking date and customer service refused a refund.
“no refunds or anything when it was a fault with the website.”
Purchased tickets two weeks ago but still no ticket confirmation or print details.
“Still not received my ticket confirmation”
Customers often describe staff as helpful, patient, and quick to sort problems out. Reviews mention fast amendments, same-day refunds, and clerical errors corrected after a call. A small number say issues were not resolved after website faults.
Many reviews point to lower prices than booking direct, flash-sale savings, and occasional add-ons. Several repeat customers mention price-matching behaviour and good deals as reasons they come back. Pricing does not draw recurring complaints.
Reviewers consistently describe the website as easy to use and quick to move through. Many say tickets were emailed or ready to download to a phone within minutes of paying. Several also mention deposit options and clear booking steps.
Product-quality comments appear only occasionally. When they do, reviewers mention reliable access to e-tickets and orders being fulfilled as promised. Long-term customers also describe consistent ticket delivery across repeat purchases.
Some reviewers report delayed or missing ticket confirmations and phone calls that were not answered. A few highlight the reliance on phone-based processes as a sticking point for overseas users. Staff resolved many of these issues, but some reviews leave them unresolved.
Most reviews reflect high satisfaction with booking speed, pricing, and customer support. A minority of low-scoring reviews focus on confirmation delays and refunds refused after website errors. Overall feedback is largely positive, with a few isolated but serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I contacted Attraction Tickets Direct for an urgent request to get a ticket to the Eiffel Tower. I was last minute trying to get this for my wife on our anniversary. This is what they told me, "I will definitely help you out with your request. Unfortunately, I do not know if I can provide you with exactly what you are looking for. We are general ticketing service providers who work with general tickets to various attractions including the Eiffel Tower." From there the calls went unanswered and no one came to my help. I tried in the next hour and it was the same thing. I feel betrayed since I trusted your services so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Attraction Tickets Direct sells attraction tickets, theme-park passes, guided tours, and day trips for destinations worldwide through its online store. It offers e-ticket delivery and, where available, printed ticket options. Customers can book on the website or by phone and receive email booking confirmations. Customer service handles amendments and enquiries, and the company takes standard online payments.