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We Collect & Analyse Reviews

GEM Motoring Assist
Experiences & Reviews

GEM Motoring Assist is a UK membership organisation offering roadside assistance, vehicle recovery and related motoring services. It operates via a network of recovery agents, provides membership-based cover that can include multiple vehicle types, offers app- and phone-based incident logging, and publishes a members' motoring magazine for practical advice.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 18d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers report prompt, competent roadside recovery and polite engineers; a small number describe late or missed attendances and cancellations.

Share
22%
Strong
💰

Value for money

A small set of reviewers report fair pricing or significant savings after switching; pricing comments are limited in number and not conclusive.

Share
6%
Mixed

User experience

Users commonly praise the app, phone handling and website for easy incident logging, location sharing and straightforward joining processes.

Share
11%
Strong
🔧

Product quality

Members frequently mention the informative members' magazine and flexible cover options (including multi-vehicle cover) as useful, helpful features.

Share
8%
Strong
📞

Communication

Many reviews note proactive updates, helpful advisers and regular contact during recoveries; a minority report miscommunication or excessive follow-ups.

Share
21%
Strong

Overall experience

Overall sentiment is largely positive with many recommendations; however some customers describe inconsistent service and unresolved complaints.

Share
32%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Patrick McBride
trustpilot.com Sep 30, 2025

Easy to log request for roadside…

Easy to log request for roadside assistance using app...

t
tustinfellow
trustpilot.com Sep 30, 2025

Just saved a bundle

Just saved a bundle by leaving R*C after 54 years and joining a creditable and mu...

c
customer
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, g...

M
Mr H
trustpilot.com Sep 30, 2025

Turning a breakdown into an enjoyable adventure

Broke down 200+ miles from home and GEM, through its network of recovery companies got us home quickly and smoothly, keeping us updated and assured th...

A
Anthony Saunders
trustpilot.com Sep 30, 2025

Absolutely first class.

I’ve not actually had to call GEM for a breakdown rescue but when I joined I found them extremely professional and helpful, a...

A
Andrew Stevens
trustpilot.com Sep 30, 2025

Haven't used the breakdown service yet…

Haven't used the breakdown service yet but impressed...

A
Allan Lavender
trustpilot.com Sep 30, 2025

Famtastic service

Famtastic service! The guy turned up within 15 mins and was already in a tru...

R
Roger
trustpilot.com Sep 30, 2025

GEM motoring did a great job

I used the app to log a breakdown and got assistance within an hour and a half. The chap was very knowledgeable but unfortunately wa...

R
Ryan Walker
trustpilot.com Sep 30, 2025

Excellent recovery company

Following a breakdown, Easy communication, excellent recovery time....

D
DH
trustpilot.com Sep 30, 2025

All seems good

All seems good, not used Gem yet but websit...

M
Mr Ballard
trustpilot.com Sep 30, 2025

The Engineer turned up on time

The Engineer turned up on time, understood the problem i...

M
Mrs June Gibbs
trustpilot.com Sep 30, 2025

Great Service, Highly Recommended

My brother was driving when my car broke down on the M5. As he was visiting from Australia, he did not have a UK phone with him. Initially, he went to...

D
D Vz
trustpilot.com Sep 30, 2025

Good in general, terrible when things go wrong

I've had to call GEM twice for motoring assistance. The first time the service couldn't have been better: prompt, friendly, efficient. The second time...

c
chris hogrider
trustpilot.com Sep 30, 2025

Keeps me informed

...

S
SimonSea
trustpilot.com Sep 30, 2025

GEM keep asking for a review.

GEM keep asking for a review. So far all I’ve done is take out the policy, they took my money and sent me a card, that is all the interaction I’ve had...

D
Dawn
trustpilot.com Sep 30, 2025

Been with GEM 7 years and first…

Been with GEM 7 years and first breakdown, made so les...

D
D Gould
trustpilot.com Sep 30, 2025

I did not know I as a person could be…

I did not know I as a person could be covered for any vehicle as I have a motor bike and car t...

C
Christopher Wood
trustpilot.com Sep 30, 2025

App based service

App based service, being able to locate breakdown if required and spe...

S
Shakeeb Hussain
trustpilot.com Sep 30, 2025

The best!

I have used two other breakdown companies in the last 2 years, 1 looked for any reason not to come out and the other, one of the big name companies to...

W
William Read
trustpilot.com Sep 30, 2025

Battery jump start after sudden failure

My battery packed up without any warning (after 130,000 miles) and I called GEM. The recovery agent arrived after about 90 minutes (a non-urgent job)...

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Conclusion

Reviews show consistent praise for GEM’s roadside recovery and the convenience of app- and phone-based incident logging. Several customers report fast attendances (examples range from under 15 minutes to about 90 minutes) and clear updates during recovery. Some reviewers also value the members' magazine and flexible cover options. A minority report serious service failures—missed attendances, long waits or slow complaint handling—so experiences are not uniform. Prospective customers should weigh frequent reports of reliable recovery and communication against occasional reports of delays when comparing cover and price.