Reviews show consistent praise for GEM’s roadside recovery and the convenience of app- and phone-based incident logging. Several customers report fast attendances (examples range from under 15 minutes to about 90 minutes) and clear updates during recovery. Some reviewers also value the members' magazine and flexible cover options. A minority report serious service failures—missed attendances, long waits or slow complaint handling—so experiences are not uniform. Prospective customers should weigh frequent reports of reliable recovery and communication against occasional reports of delays when comparing cover and price.
Examples from available reviews (Dec 2021 – Feb 2026).
Network recovery got us home quickly and courteously with helpful updates.
“keeping us updated and assured throughout.”
App made requesting roadside assistance easy with a fast response.
“Easy to log request for roadside assistance using app”
First call excellent but subsequent callouts were delayed and complaints ignored.
“So, excellent when they do what they should, but in my experience wholly unreliable for any sort of call-out.”
Switched membership and saved a substantial amount.
“Just saved a bundle by leaving R*C after 54 years”
Most reviewers report prompt, competent roadside recovery and polite engineers; a small number describe late or missed attendances and cancellations.
A small set of reviewers report fair pricing or significant savings after switching; pricing comments are limited in number and not conclusive.
Users commonly praise the app, phone handling and website for easy incident logging, location sharing and straightforward joining processes.
Members frequently mention the informative members' magazine and flexible cover options (including multi-vehicle cover) as useful, helpful features.
Many reviews note proactive updates, helpful advisers and regular contact during recoveries; a minority report miscommunication or excessive follow-ups.
Overall sentiment is largely positive with many recommendations; however some customers describe inconsistent service and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Recovery agent arrived in 90 minutes and jump-started the battery.
“started the car with a jump start device”
Found the service totally useless and poor value for money.
“Totally useless waste of money and time”
Uses local providers for quick response with competitive pricing.
“Excellent. GEM uses local providers who can get to you quickly.”
Recovery completed in under two hours with exemplary service.
“was less than 2 hours!!”
Reclaim system failed; drivers didn't provide paperwork and reimbursements delayed.
“Drivers don’t give you any paperwork”
App reporting led to arrival within twenty minutes and good roadside effort.
“within 20 minutes, someone had arrived”
Specialist motorcycle recovery attended, kept informed despite a delay.
“they send a specialised motorcycle recovery vehicle”
Courteous call-centre, kept informed and recovery company performed excellently.
“call centre operator was courteous and efficient”
Prompt assistance with constant status updates and quick fault rectification.
“Prompt assistance, constant updating of status”
Reviewer reports excellent overall service.
“Excellent service all round”
Reviewer experienced a fast, easy, no-fee call-out and recommends GEM.
“Fastest and easiest call out ever.”
Mechanic arrived quickly, second power pack provided and GEM kept reviewer informed.
“I was kept fully informed of progress by GEM”
Long-term customer praises courteous, prompt and efficient service.
“The service they provide is courteous, prompt and efficient”
Reviewer thanks GEM staff for being very helpful.
“Very helpful staff.”
GEM responded well to a recent battery failure.
“GEM responded well when I had a recent battery failure.”
GEM organised swift recovery, kept the reviewer informed, and provided first-class service.
“it was a first-class service.”
Service was friendly and efficient after location was identified.
“friendly & efficient service, once our location in an obscure country had been found”
Reviewer found GEM's service amazing and great value.
“Amazing service and great value.”
Reviewer received prompt callbacks, an ETA and swift service.
“Brilliant service!”
I needed to swap my car insurance recently as my premium had gone up and the deal I was offered elsewhere was a better deal. I rang GEM Motoring Assist and got a quote right away. In order to find the cover with the best price, I called several different companies. As GEM seemed like they could do it all over the phone, this time I rang them first. The customer service advisers were so polite; they read through my policy thoroughly and even answered some of my queries. I have always been pleased with their customer service as they always ask if it's ok to call me before they do, unlike other companies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GEM Motoring Assist is a UK membership organisation offering roadside assistance, vehicle recovery and related motoring services. It operates via a network of recovery agents, provides membership-based cover that can include multiple vehicle types, offers app- and phone-based incident logging, and publishes a members' motoring magazine for practical advice.