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We Collect & Analyse Reviews

Treedom
Experiences & Reviews

Treedom is an Italian tree‑planting platform that lets individuals and organisations plant, adopt or gift trees online. The service partners with local farmers and presents tree profiles with planting details, photos and unique identifiers so buyers can follow projects remotely. Founded in the 2010s and headquartered in Florence, Treedom positions itself as a digital intermediary between donors and on‑the‑ground planting initiatives.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 21d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers describe prompt, courteous and effective customer service; a small number raise broader trust or transparency concerns.

Share
22%
Strong
💰

Value for money

Opinions vary: some users cite low‑cost planting options and repeat purchases, while a few question overall value and pricing transparency.

Share
4%
Mixed
⚡

User experience

Several reviewers call the website accessible and easy to use; a minority report difficulty tracking trees and unclear progress information.

Share
13%
Mixed
🔧

Product quality

Few reviews address planting quality: some praise local work, while others allege repeated photos and doubt the authenticity of individual tree records.

Share
6%
Weak
📞

Communication

Many reviewers note fast, clear support and useful updates; a minority report limited photos, unanswered information requests or unclear follow‑up.

Share
17%
Strong
⭐

Overall experience

Most reviewers report a positive overall experience and recommend Treedom; a small subset express distrust and ask for clearer verification.

Share
39%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

F
Francesco
trustpilot.com Sep 30, 2025

Fantastic Customer Service Experience

I'm writing to express my sincere gratitude for the excellent customer service I received. My issue was that my account was linked to an old, inactive...

K
Kristen
trustpilot.com Sep 30, 2025

I love Treedom

I love Treedom. My first two trees were a corporate gift, and I plaan a tree or two every year now. If you cant afford much, ther...

a
andrea dan
trustpilot.com Sep 30, 2025

The business isn't trustable

The business isn't trustable, only a lot of marketing. No real value, they send same picture of a plant as many others. Revenue of millions every year...

F
Francesco
trustpilot.com Sep 30, 2025

It is impossible to see the progress of…

It is impossible to see the progress of your tree. Even after years, I received only one photo of my...

c
customer
trustpilot.com Sep 30, 2025

Great idea easy expercience

...

c
customer
trustpilot.com Sep 30, 2025

Courtesy

Courtesy, kindness, efficiency....

J
John Tate
trustpilot.com Sep 30, 2025

Great Job and very helpful

Just had the guys here to trim a tree and remove two palm trees. Did an outstandi...

M
Marta
trustpilot.com Sep 30, 2025

I love the idea of donating trees!

I love the idea o...

c
customer
trustpilot.com Sep 30, 2025

Perfect

Perfect, fast respond...

c
customer
trustpilot.com Sep 30, 2025

Excellent!

...

A
Andrea d'Anzeo
trustpilot.com Sep 30, 2025

Fantastic!

...

c
customer
trustpilot.com Sep 30, 2025

Refound in less than 24h!

...

c
customer
trustpilot.com Sep 30, 2025

Badilisha - Rusinga Island, Kenya

I've gone to visit one of the local partners of Treedom, in Kenya. The support...

S
Serena
trustpilot.com Sep 30, 2025

Fantastic

Treedom allows not only to adopt trees, but also to give them awa...

R
Roman
trustpilot.com Sep 30, 2025

Thank you

Thank you! You...

c
customer
trustpilot.com Sep 30, 2025

Complimenti per l'efficienza e la…

Complimenti per l'effi...

G
Giulia S.
trustpilot.com Sep 30, 2025

Great experience, helpful people

They solved my problem quick...

c
customer
trustpilot.com Sep 30, 2025

Customer Service fast and sharp.

Customer Service fast...

M
Mimi
trustpilot.com Sep 30, 2025

Great concept!

...

E
Elisa Benetti
trustpilot.com Sep 30, 2025

A hope for the future

Their projects are wonderful, giving hope for the future. The site is accessible, clear and it is super easy to understand how forests,...

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Conclusion

Reviews show a clear pattern of responsive customer service and an accessible website, with many users recommending Treedom for gifting or donating trees. Multiple reviewers cite fast support, quick problem resolution and simple site workflows as reasons for repeat purchases. At the same time, a small but vocal group raises concerns about verification of individual trees, photo repetition and requests for GPS or plantation lists. Consumers who prioritise transparency should ask Treedom for specific planting evidence before purchasing; those focused on ease of use and customer support will find many positive experiences in the reviews.