Itch Petcare
Experiences & Reviews
Itch Petcare is a direct-to-consumer petcare provider focused on flea, tick and worm treatments, often sold by subscription with home delivery. Consumers researching Itch typically look for information on treatment effectiveness, delivery reliability and customer support. This summary is intended to help potential buyers weigh reported user experiences and decide whether to trial the service or consult a veterinarian first.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report quick, helpful service and effective problem resolution; a small number report slow or unsatisfactory responses.
Value for money
Views split: some describe good value versus vet prices, others question packaging costs or worry about effectiveness relative to price.
User experience
Subscription delivery and dosing are commonly described as reliable and convenient; occasional missed or damaged deliveries are typically resolved.
Product quality
Reports vary: many customers say treatments cleared fleas with no reaction, while several others report ineffectiveness or adverse skin issues.
Communication
Customer support is frequently described as responsive and helpful, with multiple mentions of refunds, resends or subscription adjustments.
Overall experience
Overall impressions lean positive for delivery and support, though a notable minority report treatment failure or poor service.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Itch flea spot-on treatment
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CONTAMINATED PRODUCTS
I've been using Itch for about a year and have had no problems.
My cat's skin started to sag in spots after I bought the last box, which had never happened before.
We've been cleaning constantly for the past week and treating as required to get rid of the fleas.
I haven't had to deal with an infestation in a long time.
Finally, I canceled and reverted to Advocate, a prescription-only product.
It's quite wonderful to finally get rid of the fleas.
I will not be able to forgive you if anything bad occurs to my cat as a consequence of utilizing your products.
Don't risk the life of your pet using this products."
Brilliant customer service from Leigha
"Brilliant customer service from Leigha. My pack did not arrive. An issue with the courier and not Itch themselves. Leigha offered a refund so I could..."
I can honestly say that Itch flea…
"I can honestly say that Itch flea treatment is the best I have tried so far on Cissie. The others didn't work and she still had fleas she is now 100%..."
I thought I would try itch as the first…
"I thought I would try itch as the first month flea treatment was free, my pets still have fleas! I have subscribed so I’m awaiting my second lot of fl..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Very good caring and understanding and…
Very good caring and understand...
My package arrived damaged with missing…
My package arrived damaged with missing items, I contacted itch flea on wat...
Quick and easy resolution
Quick and easy resolution, no...
What can I say always arrives on time…
What can I say always arrives on time every month, direct debit ta...
They were very helpful over my lost…
They were very helpful over my lost order and pr...
Very responsive and pleasant in helping…
Very responsive and pleasant in...
Arrive on time I guess
Arrive on time I guess - I can’t keep up I treat teddy a...
Very good customer support from Leigha.
Very good customer...
Very good reliable service.
Very good reliable service. Prompt response to...
Amazing products
Amazing products, and customer service is 5 stars. Had to change dosage size w...
Brilliant customer service from Leigha
Brilliant customer service from Leigha. My pack did not arrive. An issue with the courier and not Itch themselves. Leigha offered a refund so I could...
I can honestly say that Itch flea…
I can honestly say that Itch flea treatment is the best I have tried so far on Cissie. The others didn't work and she still had fleas she is now 100%...
I was very disappointed
I was very disappointed - having tried Itch's flea treatment for a number of months it is obvious it just doesn't work. After a few months and my dog...
This does not work my cat had a few…
This does not work my cat had a few fleas when I brought hi...
I thought I would try itch as the first…
I thought I would try itch as the first month flea treatment was free, my pets still have fleas! I have subscribed so I’m awaiting my second lot of fl...
Didn't received the order this month…
Didn't received the order this month and costumer service was brill...
Awful customer service
Awful customer service. Lack of responses and I am still no clear...
Keeps pets healthy and happy!
I have used Itch for my cat for well over a year now and they have never let me down. Vet quality pr...
I fantastic company and producfwouldn’t hesitate in recommending…
I wouldn’t hesitate in recommending this company or it’s products , I have a subscriptio...
Contacted the Customer Service
Contacted the Customer Service regar...
Conclusion
Reviewers most often highlight responsive customer support and reliable subscription delivery, with many reports of quick resends, refunds and scheduling help. However, product effectiveness is inconsistent in the reviews: some owners report pets becoming flea-free, while others report continued infestation or adverse skin reactions. A cautious approach is sensible — consider a short trial, monitor your pet closely after first use and consult your vet about suitability and dosage. If you rely on subscription convenience, note frequent praise for on-time delivery and support but also occasional delivery damage or missed parcels that are usually resolved by customer service.