Reviewers most often highlight responsive customer support and reliable subscription delivery, with many reports of quick resends, refunds and scheduling help. However, product effectiveness is inconsistent in the reviews: some owners report pets becoming flea-free, while others report continued infestation or adverse skin reactions. A cautious approach is sensible — consider a short trial, monitor your pet closely after first use and consult your vet about suitability and dosage. If you rely on subscription convenience, note frequent praise for on-time delivery and support but also occasional delivery damage or missed parcels that are usually resolved by customer service.
Examples from available reviews (Dec 2021 – Feb 2026).
Last box seemed contaminated and caused my cat's skin problems.
“My cat's skin started to sag in spots after I bought the last box, which had never happened before.”
Leigha provided excellent service resolving delivery and payment issues.
“Brilliant customer service from Leigha”
Treatment worked fully, making the pet flea-free without reactions.
“she is now 100% flea free”
Free trial failed; pets still have fleas and packaging seems overpriced.
“my pets still have fleas!”
Most reviewers report quick, helpful service and effective problem resolution; a small number report slow or unsatisfactory responses.
Views split: some describe good value versus vet prices, others question packaging costs or worry about effectiveness relative to price.
Subscription delivery and dosing are commonly described as reliable and convenient; occasional missed or damaged deliveries are typically resolved.
Reports vary: many customers say treatments cleared fleas with no reaction, while several others report ineffectiveness or adverse skin issues.
Customer support is frequently described as responsive and helpful, with multiple mentions of refunds, resends or subscription adjustments.
Overall impressions lean positive for delivery and support, though a notable minority report treatment failure or poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Large worming pills were impossible to give, resulting in waste.
“The worming pills were huge”
Reviewer uses included dental treats to help administer medicine.
“I give the cats some dental treats that comes with the pack”
They quickly replaced a damaged, leaking delivery; noted price increase.
“I had a delivery that was damaged and had leaked.”
Reviewer reports really good service.
“Really good service”
Staff were very friendly and helpful.
“Very friendly and helpful”
Reviewer reports the product does not work at all.
“It doesn't work at all”
It didn't work for this dog, but service and delivery were very helpful.
“didn’t work for my dog”
Subscription prevents forgetting treatments but reviewer skips winter months.
“It is an easy way to not forget to give your pet flea and worm treatments.”
Reviewer is very satisfied overall.
“Very satisfied overall.”
Monthly deliveries include everything so reviewer doesn't have to remember.
“Everything I need each month so don't have rely on me getting the stuff”
Flea kit removed fleas within a week and monthly treatments are convenient.
“after a week the fleas were gone.”
Subscription eliminates stress and provides confidence in correct dosage.
“Takes the Stress out of flea and worm treatment for my dog.”
Easy subscription and administering tablets via food protects monthly.
“Really easy subscription service.”
Excessive review requests and emails were infuriating for the reviewer.
“Far too many requests to be reviewed and too many emails.”
Subscription was unclear at ordering, though treatment worked and is cheaper.
“didn't realise it was a subscription”
Subscription delivered on time and treatment seemed effective after three months.
“seems to have worked after 3 months”
Products keep dogs happy and healthy according to reviewer.
“great doggy goodies to keep your best friend happy and healthy”
They accommodated a payment date change and provided a positive experience.
“accommodated me without hesitation.”
First two orders were great but third arrived late; awaiting outcome.
“First 2 orders great 3rd was late will see this month how we get on before switching”
They provided prompt, caring and understanding service.
“Very good caring and understanding and prompt service thank you”
They promptly resolved missing and damaged items after contact.
“they have sorted it out immediately.”
Issue received quick, easy, professional resolution with no hassle.
“Quick and easy resolution, no hassle and very professional”
Monthly subscription arrives reliably and removes hassle.
“always arrives on time every month”
They replaced a lost order promptly and without question.
“provided me with a replacement without any question”
They were responsive and pleasant resolving a missing delivery.
“Very responsive and pleasant in helping with missing delivery.”
Timely deliveries give peace of mind about fleas, ticks and worms.
“stop worrying about fleas ticks and worms - excellent”
Leigha provided very good customer support.
“Very good customer support from Leigha.”
Reliable service with prompt online responses and recommendation.
“Prompt response to my online enquiry.”
Customer service promptly resolved a dosage change, praising products.
“customer service is 5 stars.”
Leigha provided excellent service resolving delivery and payment issues.
“Brilliant customer service from Leigha”
Treatment worked fully, making the pet flea-free without reactions.
“she is now 100% flea free”
After months of using treatment, dog still had fleas despite cleaning.
“it just doesn't work.”
After two months, the cat became riddled with fleas despite treatment.
“he's now riddled with them”
Free trial failed; pets still have fleas and packaging seems overpriced.
“my pets still have fleas!”
Customer service resent a missing order and were very helpful.
“they have resent the order again.”
Poor customer service and unresolved flea problem after seven months.
“Awful customer service.”
Long-term user praising vet-quality products at lower cost with delivery.
“Vet quality produce at a fraction of the price”
Long-term subscriber recommends company; one issue resolved promptly.
“I wouldn’t hesitate in recommending this company or it’s products”
Customer service promptly sorted out a delivery issue.
“Contacted the Customer Service regarding a delivery, promptly sorted out.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Itch Petcare is a direct-to-consumer petcare provider focused on flea, tick and worm treatments, often sold by subscription with home delivery. Consumers researching Itch typically look for information on treatment effectiveness, delivery reliability and customer support. This summary is intended to help potential buyers weigh reported user experiences and decide whether to trial the service or consult a veterinarian first.