Reviews Analysed
21
We Collect & Analyse Reviews
Itch Petcare
Experiences & Reviews
Itch Petcare is a direct-to-consumer petcare provider focused on flea, tick and worm treatments, often sold by subscription with home delivery. Consumers researching Itch typically look for information on treatment effectiveness, delivery reliability and customer support. This summary is intended to help potential buyers weigh reported user experiences and decide whether to trial the service or consult a veterinarian first.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
22d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report quick, helpful service and effective problem resolution; a small number report slow or unsatisfactory responses.
Share
Strong
22%
💰
Value for money
Views split: some describe good value versus vet prices, others question packaging costs or worry about effectiveness relative to price.
Share
Mixed
3%
⚡
User experience
Subscription delivery and dosing are commonly described as reliable and convenient; occasional missed or damaged deliveries are typically resolved.
Share
Strong
12%
🔧
Product quality
Reports vary: many customers say treatments cleared fleas with no reaction, while several others report ineffectiveness or adverse skin issues.
Share
Mixed
15%
📞
Communication
Customer support is frequently described as responsive and helpful, with multiple mentions of refunds, resends or subscription adjustments.
Share
Strong
19%
⭐
Overall experience
Overall impressions lean positive for delivery and support, though a notable minority report treatment failure or poor service.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Itch flea spot-on treatment
"
CONTAMINATED PRODUCTS
I've been using Itch for about a year and have had no problems.
My cat's skin started to sag in spots after I bought the last box, which had never happened before.
We've been cleaning constantly for the past week and treating as required to get rid of the fleas.
I haven't had to deal with an infestation in a long time.
Finally, I canceled and reverted to Advocate, a prescription-only product.
It's quite wonderful to finally get rid of the fleas.
I will not be able to forgive you if anything bad occurs to my cat as a consequence of utilizing your products.
Don't risk the life of your pet using this products."
Millan Patel
Collected.reviews
Dec 03, 2021
Featured for: Adverse reaction and contamination
Brilliant customer service from Leigha
"Brilliant customer service from Leigha. My pack did not arrive. An issue with the courier and not Itch themselves. Leigha offered a refund so I could..."
Bethany
Trustpilot
Sep 30, 2025
Featured for: Detailed customer-service recovery
I can honestly say that Itch flea…
"I can honestly say that Itch flea treatment is the best I have tried so far on Cissie. The others didn't work and she still had fleas she is now 100%..."
Terry Scaife
Trustpilot
Sep 30, 2025
Featured for: Clear report of product effectiveness
I thought I would try itch as the first…
"I thought I would try itch as the first month flea treatment was free, my pets still have fleas! I have subscribed so I’m awaiting my second lot of fl..."
Debbie Jones
Trustpilot
Sep 30, 2025
Featured for: Packaging and value concerns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Emma Goble
trustpilot.com
Sep 30, 2025
Very good caring and understanding and…
Very good caring and understand...
T
Tracy Wood
trustpilot.com
Sep 30, 2025
My package arrived damaged with missing…
My package arrived damaged with missing items, I contacted itch flea on wat...
K
Katherine Locke
trustpilot.com
Sep 30, 2025
Quick and easy resolution
Quick and easy resolution, no...
J
Jane
trustpilot.com
Sep 30, 2025
What can I say always arrives on time…
What can I say always arrives on time every month, direct debit ta...
C
Cara Artingstall
trustpilot.com
Sep 30, 2025
They were very helpful over my lost…
They were very helpful over my lost order and pr...
N
Nichola Fenton-Clough
trustpilot.com
Sep 30, 2025
Very responsive and pleasant in helping…
Very responsive and pleasant in...
P
Poll
trustpilot.com
Sep 30, 2025
Arrive on time I guess
Arrive on time I guess - I can’t keep up I treat teddy a...
A
Abdullah trump
trustpilot.com
Sep 30, 2025
Very good customer support from Leigha.
Very good customer...
S
Susan Roe
trustpilot.com
Sep 30, 2025
Very good reliable service.
Very good reliable service. Prompt response to...
K
Kathleen Galloway
trustpilot.com
Sep 30, 2025
Amazing products
Amazing products, and customer service is 5 stars. Had to change dosage size w...
B
Bethany
trustpilot.com
Sep 30, 2025
Brilliant customer service from Leigha
Brilliant customer service from Leigha. My pack did not arrive. An issue with the courier and not Itch themselves. Leigha offered a refund so I could...
T
Terry Scaife
trustpilot.com
Sep 30, 2025
I can honestly say that Itch flea…
I can honestly say that Itch flea treatment is the best I have tried so far on Cissie. The others didn't work and she still had fleas she is now 100%...
R
Rev Cath Rindl
trustpilot.com
Sep 30, 2025
I was very disappointed
I was very disappointed - having tried Itch's flea treatment for a number of months it is obvious it just doesn't work. After a few months and my dog...
M
MRSCHANTELLEWHITAKER
trustpilot.com
Sep 30, 2025
This does not work my cat had a few…
This does not work my cat had a few fleas when I brought hi...
D
Debbie Jones
trustpilot.com
Sep 30, 2025
I thought I would try itch as the first…
I thought I would try itch as the first month flea treatment was free, my pets still have fleas! I have subscribed so I’m awaiting my second lot of fl...
M
MRS stolie shuteriqi
trustpilot.com
Sep 30, 2025
Didn't received the order this month…
Didn't received the order this month and costumer service was brill...
E
Ella Field
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service. Lack of responses and I am still no clear...
E
Ell Stark
trustpilot.com
Sep 30, 2025
Keeps pets healthy and happy!
I have used Itch for my cat for well over a year now and they have never let me down. Vet quality pr...
c
customer
trustpilot.com
Sep 30, 2025
I fantastic company and producfwouldn’t hesitate in recommending…
I wouldn’t hesitate in recommending this company or it’s products , I have a subscriptio...
C
Customer
trustpilot.com
Sep 30, 2025
Contacted the Customer Service
Contacted the Customer Service regar...
Conclusion
Reviewers most often highlight responsive customer support and reliable subscription delivery, with many reports of quick resends, refunds and scheduling help. However, product effectiveness is inconsistent in the reviews: some owners report pets becoming flea-free, while others report continued infestation or adverse skin reactions. A cautious approach is sensible — consider a short trial, monitor your pet closely after first use and consult your vet about suitability and dosage. If you rely on subscription convenience, note frequent praise for on-time delivery and support but also occasional delivery damage or missed parcels that are usually resolved by customer service.