Reviewers often highlight quick, helpful customer service and deliveries that arrive on time. Many like the ease of regular deliveries, which means they don’t have to remember treatments. Several reviews say the treatments cleared fleas and improved pet health. A separate cluster of complaints focuses on products that didn’t work, adverse reactions, and the challenge of giving large tablets.
Examples from available reviews (Dec 2021 – Feb 2026).
Issue received quick, easy, professional resolution with no hassle.
“Quick and easy resolution, no hassle and very professional”
After two months, the cat became riddled with fleas despite treatment.
“he's now riddled with them”
Large worming pills were impossible to give, resulting in waste.
“The worming pills were huge”
Excessive review requests and emails were infuriating for the reviewer.
“Far too many requests to be reviewed and too many emails.”
Most service feedback is strongly positive. Reviewers mention quick fixes, replacement of missing or damaged orders, and helpful support from named staff. A small number describe service as slow or unsatisfactory.
Some reviewers point to lower prices than vets and say it feels good value. A few questioned value after ineffective free trials or said the packaging felt overpriced. Value comes up less often than service or product comments.
Many customers stress the ease of recurring deliveries and less worry about dosing dates. Reviewers also share practical ways to give doses, such as hiding tablets in treats or food. A minority mention subscription confusion or choosing to pause during winter months.
Views on effectiveness are split. Several reviews say treatments cleared fleas and left pets without symptoms, while others report ongoing infestations or no effect even after months of use. A few comments claim adverse reactions or contaminated packaging.
Customers often praise responsive, personal support and fast online replies. Some also complain about too many review requests and unclear subscription notices at checkout. Praise is more common than criticism, but both appear.
Overall views divide between high satisfaction with service and convenience, and strong frustration linked to product failures. Many customers stay loyal because service is helpful and deliveries are reliable. For others, ongoing doubts about effectiveness or ease of use weaken the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Large worming pills were impossible to give, resulting in waste.
“The worming pills were huge”
Reviewer uses included dental treats to help administer medicine.
“I give the cats some dental treats that comes with the pack”
They quickly replaced a damaged, leaking delivery; noted price increase.
“I had a delivery that was damaged and had leaked.”
Reviewer reports really good service.
“Really good service”
Staff were very friendly and helpful.
“Very friendly and helpful”
Reviewer reports the product does not work at all.
“It doesn't work at all”
It didn't work for this dog, but service and delivery were very helpful.
“didn’t work for my dog”
Subscription prevents forgetting treatments but reviewer skips winter months.
“It is an easy way to not forget to give your pet flea and worm treatments.”
Reviewer is very satisfied overall.
“Very satisfied overall.”
Monthly deliveries include everything so reviewer doesn't have to remember.
“Everything I need each month so don't have rely on me getting the stuff”
Flea kit removed fleas within a week and monthly treatments are convenient.
“after a week the fleas were gone.”
Subscription eliminates stress and provides confidence in correct dosage.
“Takes the Stress out of flea and worm treatment for my dog.”
Easy subscription and administering tablets via food protects monthly.
“Really easy subscription service.”
Excessive review requests and emails were infuriating for the reviewer.
“Far too many requests to be reviewed and too many emails.”
Subscription was unclear at ordering, though treatment worked and is cheaper.
“didn't realise it was a subscription”
Subscription delivered on time and treatment seemed effective after three months.
“seems to have worked after 3 months”
Products keep dogs happy and healthy according to reviewer.
“great doggy goodies to keep your best friend happy and healthy”
They accommodated a payment date change and provided a positive experience.
“accommodated me without hesitation.”
First two orders were great but third arrived late; awaiting outcome.
“First 2 orders great 3rd was late will see this month how we get on before switching”
They provided prompt, caring and understanding service.
“Very good caring and understanding and prompt service thank you”
They promptly resolved missing and damaged items after contact.
“they have sorted it out immediately.”
Issue received quick, easy, professional resolution with no hassle.
“Quick and easy resolution, no hassle and very professional”
Monthly subscription arrives reliably and removes hassle.
“always arrives on time every month”
They replaced a lost order promptly and without question.
“provided me with a replacement without any question”
They were responsive and pleasant resolving a missing delivery.
“Very responsive and pleasant in helping with missing delivery.”
Timely deliveries give peace of mind about fleas, ticks and worms.
“stop worrying about fleas ticks and worms - excellent”
Leigha provided very good customer support.
“Very good customer support from Leigha.”
Reliable service with prompt online responses and recommendation.
“Prompt response to my online enquiry.”
Customer service promptly resolved a dosage change, praising products.
“customer service is 5 stars.”
Leigha provided excellent service resolving delivery and payment issues.
“Brilliant customer service from Leigha”
Treatment worked fully, making the pet flea-free without reactions.
“she is now 100% flea free”
After months of using treatment, dog still had fleas despite cleaning.
“it just doesn't work.”
After two months, the cat became riddled with fleas despite treatment.
“he's now riddled with them”
Free trial failed; pets still have fleas and packaging seems overpriced.
“my pets still have fleas!”
Customer service resent a missing order and were very helpful.
“they have resent the order again.”
Poor customer service and unresolved flea problem after seven months.
“Awful customer service.”
Long-term user praising vet-quality products at lower cost with delivery.
“Vet quality produce at a fraction of the price”
Long-term subscriber recommends company; one issue resolved promptly.
“I wouldn’t hesitate in recommending this company or it’s products”
Customer service promptly sorted out a delivery issue.
“Contacted the Customer Service regarding a delivery, promptly sorted out.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Itch Petcare is an online petcare retailer selling parasite-prevention products for cats and dogs. Its range covers flea, tick, and worm treatments in both oral and topical forms. Customers order on the website and get home delivery across the UK. The company shares product information online and offers customer support through its contact channels.