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We Collect & Analyse Reviews

Itch Petcare
Experiences & Reviews

Itch Petcare is a direct-to-consumer petcare provider focused on flea, tick and worm treatments, often sold by subscription with home delivery. Consumers researching Itch typically look for information on treatment effectiveness, delivery reliability and customer support. This summary is intended to help potential buyers weigh reported user experiences and decide whether to trial the service or consult a veterinarian first.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 22d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers report quick, helpful service and effective problem resolution; a small number report slow or unsatisfactory responses.

Share
22%
Strong
💰

Value for money

Views split: some describe good value versus vet prices, others question packaging costs or worry about effectiveness relative to price.

Share
3%
Mixed

User experience

Subscription delivery and dosing are commonly described as reliable and convenient; occasional missed or damaged deliveries are typically resolved.

Share
12%
Strong
🔧

Product quality

Reports vary: many customers say treatments cleared fleas with no reaction, while several others report ineffectiveness or adverse skin issues.

Share
15%
Mixed
📞

Communication

Customer support is frequently described as responsive and helpful, with multiple mentions of refunds, resends or subscription adjustments.

Share
19%
Strong

Overall experience

Overall impressions lean positive for delivery and support, though a notable minority report treatment failure or poor service.

Share
29%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

E
Emma Goble
trustpilot.com Sep 30, 2025

Very good caring and understanding and…

Very good caring and understand...

T
Tracy Wood
trustpilot.com Sep 30, 2025

My package arrived damaged with missing…

My package arrived damaged with missing items, I contacted itch flea on wat...

K
Katherine Locke
trustpilot.com Sep 30, 2025

Quick and easy resolution

Quick and easy resolution, no...

J
Jane
trustpilot.com Sep 30, 2025

What can I say always arrives on time…

What can I say always arrives on time every month, direct debit ta...

C
Cara Artingstall
trustpilot.com Sep 30, 2025

They were very helpful over my lost…

They were very helpful over my lost order and pr...

N
Nichola Fenton-Clough
trustpilot.com Sep 30, 2025

Very responsive and pleasant in helping…

Very responsive and pleasant in...

P
Poll
trustpilot.com Sep 30, 2025

Arrive on time I guess

Arrive on time I guess - I can’t keep up I treat teddy a...

A
Abdullah trump
trustpilot.com Sep 30, 2025

Very good customer support from Leigha.

Very good customer...

S
Susan Roe
trustpilot.com Sep 30, 2025

Very good reliable service.

Very good reliable service. Prompt response to...

K
Kathleen Galloway
trustpilot.com Sep 30, 2025

Amazing products

Amazing products, and customer service is 5 stars. Had to change dosage size w...

B
Bethany
trustpilot.com Sep 30, 2025

Brilliant customer service from Leigha

Brilliant customer service from Leigha. My pack did not arrive. An issue with the courier and not Itch themselves. Leigha offered a refund so I could...

T
Terry Scaife
trustpilot.com Sep 30, 2025

I can honestly say that Itch flea…

I can honestly say that Itch flea treatment is the best I have tried so far on Cissie. The others didn't work and she still had fleas she is now 100%...

R
Rev Cath Rindl
trustpilot.com Sep 30, 2025

I was very disappointed

I was very disappointed - having tried Itch's flea treatment for a number of months it is obvious it just doesn't work. After a few months and my dog...

M
MRSCHANTELLEWHITAKER
trustpilot.com Sep 30, 2025

This does not work my cat had a few…

This does not work my cat had a few fleas when I brought hi...

D
Debbie Jones
trustpilot.com Sep 30, 2025

I thought I would try itch as the first…

I thought I would try itch as the first month flea treatment was free, my pets still have fleas! I have subscribed so I’m awaiting my second lot of fl...

M
MRS stolie shuteriqi
trustpilot.com Sep 30, 2025

Didn't received the order this month…

Didn't received the order this month and costumer service was brill...

E
Ella Field
trustpilot.com Sep 30, 2025

Awful customer service

Awful customer service. Lack of responses and I am still no clear...

E
Ell Stark
trustpilot.com Sep 30, 2025

Keeps pets healthy and happy!

I have used Itch for my cat for well over a year now and they have never let me down. Vet quality pr...

c
customer
trustpilot.com Sep 30, 2025

I fantastic company and producfwouldn’t hesitate in recommending…

I wouldn’t hesitate in recommending this company or it’s products , I have a subscriptio...

C
Customer
trustpilot.com Sep 30, 2025

Contacted the Customer Service

Contacted the Customer Service regar...

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Conclusion

Reviewers most often highlight responsive customer support and reliable subscription delivery, with many reports of quick resends, refunds and scheduling help. However, product effectiveness is inconsistent in the reviews: some owners report pets becoming flea-free, while others report continued infestation or adverse skin reactions. A cautious approach is sensible — consider a short trial, monitor your pet closely after first use and consult your vet about suitability and dosage. If you rely on subscription convenience, note frequent praise for on-time delivery and support but also occasional delivery damage or missed parcels that are usually resolved by customer service.