Reviewers often highlight quick, helpful customer service and deliveries that arrive on time. Many like the ease of regular deliveries, which means they don’t have to remember treatments. Several reviews say the treatments cleared fleas and improved pet health. A separate cluster of complaints focuses on products that didn’t work, adverse reactions, and the challenge of giving large tablets.
Examples from available reviews (Dec 2021 – Feb 2026).
Issue received quick, easy, professional resolution with no hassle.
“Quick and easy resolution, no hassle and very professional”
After two months, the cat became riddled with fleas despite treatment.
“he's now riddled with them”
Large worming pills were impossible to give, resulting in waste.
“The worming pills were huge”
Excessive review requests and emails were infuriating for the reviewer.
“Far too many requests to be reviewed and too many emails.”
Most service feedback is strongly positive. Reviewers mention quick fixes, replacement of missing or damaged orders, and helpful support from named staff. A small number describe service as slow or unsatisfactory.
Some reviewers point to lower prices than vets and say it feels good value. A few questioned value after ineffective free trials or said the packaging felt overpriced. Value comes up less often than service or product comments.
Many customers stress the ease of recurring deliveries and less worry about dosing dates. Reviewers also share practical ways to give doses, such as hiding tablets in treats or food. A minority mention subscription confusion or choosing to pause during winter months.
Views on effectiveness are split. Several reviews say treatments cleared fleas and left pets without symptoms, while others report ongoing infestations or no effect even after months of use. A few comments claim adverse reactions or contaminated packaging.
Customers often praise responsive, personal support and fast online replies. Some also complain about too many review requests and unclear subscription notices at checkout. Praise is more common than criticism, but both appear.
Overall views divide between high satisfaction with service and convenience, and strong frustration linked to product failures. Many customers stay loyal because service is helpful and deliveries are reliable. For others, ongoing doubts about effectiveness or ease of use weaken the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
CONTAMINATED PRODUCTS
I've been using Itch for about a year and have had no problems.
My cat's skin started to sag in spots after I bought the last box, which had never happened before.
We've been cleaning constantly for the past week and treating as required to get rid of the fleas.
I haven't had to deal with an infestation in a long time.
Finally, I canceled and reverted to Advocate, a prescription-only product.
It's quite wonderful to finally get rid of the fleas.
I will not be able to forgive you if anything bad occurs to my cat as a consequence of utilizing your products.
Don't risk the life of your pet using this products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Itch Petcare is an online petcare retailer selling parasite-prevention products for cats and dogs. Its range covers flea, tick, and worm treatments in both oral and topical forms. Customers order on the website and get home delivery across the UK. The company shares product information online and offers customer support through its contact channels.