Reviewers most often highlight responsive customer support and reliable subscription delivery, with many reports of quick resends, refunds and scheduling help. However, product effectiveness is inconsistent in the reviews: some owners report pets becoming flea-free, while others report continued infestation or adverse skin reactions. A cautious approach is sensible — consider a short trial, monitor your pet closely after first use and consult your vet about suitability and dosage. If you rely on subscription convenience, note frequent praise for on-time delivery and support but also occasional delivery damage or missed parcels that are usually resolved by customer service.
Examples from available reviews (Dec 2021 – Feb 2026).
Last box seemed contaminated and caused my cat's skin problems.
“My cat's skin started to sag in spots after I bought the last box, which had never happened before.”
Leigha provided excellent service resolving delivery and payment issues.
“Brilliant customer service from Leigha”
Treatment worked fully, making the pet flea-free without reactions.
“she is now 100% flea free”
Free trial failed; pets still have fleas and packaging seems overpriced.
“my pets still have fleas!”
Most reviewers report quick, helpful service and effective problem resolution; a small number report slow or unsatisfactory responses.
Views split: some describe good value versus vet prices, others question packaging costs or worry about effectiveness relative to price.
Subscription delivery and dosing are commonly described as reliable and convenient; occasional missed or damaged deliveries are typically resolved.
Reports vary: many customers say treatments cleared fleas with no reaction, while several others report ineffectiveness or adverse skin issues.
Customer support is frequently described as responsive and helpful, with multiple mentions of refunds, resends or subscription adjustments.
Overall impressions lean positive for delivery and support, though a notable minority report treatment failure or poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
CONTAMINATED PRODUCTS
I've been using Itch for about a year and have had no problems.
My cat's skin started to sag in spots after I bought the last box, which had never happened before.
We've been cleaning constantly for the past week and treating as required to get rid of the fleas.
I haven't had to deal with an infestation in a long time.
Finally, I canceled and reverted to Advocate, a prescription-only product.
It's quite wonderful to finally get rid of the fleas.
I will not be able to forgive you if anything bad occurs to my cat as a consequence of utilizing your products.
Don't risk the life of your pet using this products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Itch Petcare is a direct-to-consumer petcare provider focused on flea, tick and worm treatments, often sold by subscription with home delivery. Consumers researching Itch typically look for information on treatment effectiveness, delivery reliability and customer support. This summary is intended to help potential buyers weigh reported user experiences and decide whether to trial the service or consult a veterinarian first.