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We Collect & Analyse Reviews

Beelivery
Experiences & Reviews

Beelivery is an app-based on-demand grocery and convenience delivery service operating in the UK. It connects customers with drivers who purchase and deliver items from local stores, offering rapid, same-day fulfilment and in-app ordering. Consumers searching for Beelivery reviews commonly evaluate delivery speed, pricing and substitutions, driver behaviour, and customer support processes.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 22d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Many reviewers praise very fast, friendly deliveries and punctual drivers; however a notable share report late, cancelled or missing orders and system errors.

Share
28%
Mixed
💰

Value for money

Several reviews highlight high item prices, added fees and unexpected surcharges; some customers consider the total cost disproportionate to the service provided.

Share
11%
Weak

User experience

Users frequently report an easy ordering process, clear app/website navigation and courteous delivery interactions, especially when substitutions are handled well.

Share
11%
Strong
🔧

Product quality

Some customers praise helpful substitutions and correct items; others report missing items or unsuitable replacements, leading to mixed outcomes for order fulfilment.

Share
10%
Mixed
📞

Communication

Feedback includes prompt, helpful contact in a few cases, but many reviewers describe automated replies, unwanted marketing emails or difficulty reaching a human agent.

Share
10%
Weak

Overall experience

Overall impressions split: multiple positive accounts of convenience and speed, counterbalanced by complaints about cost, reimbursements, cancellations and operational reliability.

Share
30%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Steven hallam
trustpilot.com Sep 30, 2025

Disgusting company I've unsubscribed…

Disgusting company I've unsubscribed from your emails 4 times and you still email me I don't want your overpriced items delivered thanks As a recoveri...

O
Olena
trustpilot.com Sep 30, 2025

Very prompt delivery and nice attitude.

Very prompt deliver...

c
customer
trustpilot.com Sep 30, 2025

Bit pricy but speed of delivery is hreat

Bit pricy but speed...

H
Holly
trustpilot.com Sep 30, 2025

Super quick and friendly

...

G
Gordo111
trustpilot.com Sep 30, 2025

Beelivery don’t pay their drivers

Beelivery don’t pay their drivers. I wish I’d looked at their trustpilot before driving for them. It’s a common theme from what I’ve seen here. I’ve h...

B
Beelivery_Driver
trustpilot.com Sep 30, 2025

These jokers don't pay their drivers.

These jokers don't pay their drivers. For anyone who's not aware how this works here goes: 1) Driver gets a notification through the app that an order...

N
New pensioner
trustpilot.com Sep 30, 2025

Easy selection of groceries

Easy selection of groceries. Young man delivered my groceries on t...

J
JAYNE ANDERSON
trustpilot.com Sep 30, 2025

Nice delivery man

Nice delivery man Spot on...

S
Stuart James
trustpilot.com Sep 30, 2025

Fast delivery, lovely delivery driver

fast delivery, great substitutions where necessary. Lovely delive...

S
Spencer Pearce
trustpilot.com Sep 30, 2025

Horrific Experience

Ordered a delivery for Bank Holiday Monday the whole experience was an absolute nightmare they talk about fifteen to sixty minutes to deliver how abou...

P
Philip
trustpilot.com Sep 30, 2025

They are utterly useless

They are utterly usel...

J
James
trustpilot.com Sep 30, 2025

Beelivery do not pay their drivers as promised…

I am an occasional driver for Beelivery and it is safe to say they are the worst company I have ever worked for. They make their drivers pay out of th...

m
màrkaherñe
trustpilot.com Sep 30, 2025

You do a good job

...

J
Jerry Wroblewski
trustpilot.com Sep 30, 2025

speed of delivery

...

J
Jacqueline Kirk
trustpilot.com Sep 30, 2025

Convenience

Convenience. The drivers are super and so kind. You are expensive but kinda worth it for...

O
Only true reviews
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Price is little bit high but it is understandable as the driver needs to visit many shops to find the item nee...

M
Mandy L McEvoy
trustpilot.com Sep 30, 2025

Charge almost twice for the item

I really do not understand how this company have so many good reviews. I have used them 3 times, for packs of cigarettes because i didn't realise ther...

c
customer
trustpilot.com Sep 30, 2025

Absolute shit show

Absolute shit show, drivers accept orders and never appear. AVOID AVOID AVOID, I unfortunately didn't learn the 1st t...

a
ann cassidy
trustpilot.com Sep 30, 2025

Personal Delivery

The lovely person that delivered my goo...

F
Fleet Admirál Picard
trustpilot.com Sep 30, 2025

They do not pay the drivers so you will…

They do not pay the drivers so...

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Conclusion

Reviews show Beelivery often delivers quickly with friendly drivers and a straightforward app experience, making it useful for urgent grocery needs. However, multiple reviews cite high item prices, hidden fees and substitution issues—customers should check totals before confirming orders. There are repeated driver-facing complaints about reimbursement and automated customer responses, which have affected reliability and cancellations in some areas. Prospective users should weigh convenience and speed against potential extra costs and operational risks, and consider checking refund and cancellation policies before ordering.