Many reviewers praise quick doorstep delivery, friendly drivers, and clear tracking during the trip. Several customers say the service helps when they are ill, injured, or need supplies urgently. Repeated complaints say drivers are not reimbursed, orders get cancelled or delayed, and refunds or support cases remain unresolved. Many users also say it costs noticeably more than shopping in-store.
Examples from available reviews (Sep 2022 – Mar 2026).
Delivery was quick, the driver friendly, and the food was great.
“Quick delivery. Friendly driver. Great food.”
Reliable service with friendly regular drivers and useful loyalty discounts.
“Reliable. Friendly, regular drivers ,( James is exceptional ), fast delivery, loyalty discounts.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Order cancelled but refund was incomplete and customer service was unhelpful.
“They then said it was delivered!”
Many reviews mention fast, on-time deliveries and drivers who put in extra effort to find items. A sizable group of negative reviews describes orders being accepted but drivers not showing up, long waits, and deliveries being cancelled. Several driver reviews report payment and reimbursement failures, alongside accounts of late or missed deliveries.
Many customers say it costs more than supermarket prices, and some report hidden fees or much higher charges for single items. Others find the price fair when they need something urgently, cannot get out, or want the convenience of delivery. Value comments come up often and split between paying for necessity and frustration with the markup.
Users often like the app’s simple item selection and live tracking, which they say is reassuring for vulnerable customers. A recurring complaint says the app shows no drivers available and sometimes suggests tipping to get faster service. Several reviews point to direct contact with the driver as especially useful for complicated orders.
Positive reviews describe correct items, good substitutions, and food arriving in good condition. Other reviews report frequent wrong or poor substitutions and missing items, sometimes after long waits. Multiple reviews show this split between accurate fulfilment and substitution problems.
Customers often praise drivers who call to confirm substitutions and keep delivery contact friendly. Many criticise company support for canned or unhelpful replies and refunds that never get resolved. A smaller but clear set of reviews mentions unwanted marketing emails even after unsubscribe requests.
Reviews are sharply divided: many five-star posts focus on speed and attentive drivers, while many one-star posts describe breakdowns in service and drivers not being paid. Problems with driver pay and support come up repeatedly and often sit alongside reports of cancelled or missing orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order cancelled but refund was incomplete and customer service was unhelpful.
“They then said it was delivered!”
Convenient, reliable service with friendly drivers, expensive but essential for illness.
“I like the convenience and there are the regular drivers who collect my order that are friendly and trustworthy.”
Reviewer says the company does a good job.
“You do à good job”
The driver arrived on time and was friendly.
“In time and friendly driver”
Driver experienced payment delays of over fifty hours before eventual payment.
“Waiting to be paid as a driver 50+ hours after.”
Driver reports nearly a week without payment and inconsistent excuses from support.
“im a delivery driver and almost a week i dont receive my payment”
App showed no drivers available and suggested tipping to speed service.
“they said, 'no drivers”
Order took a very long time and the service was unreliable.
“I ordered and waited absolutely ages gor no apparent reason”
Driver left about £40 out of pocket after a customer cancellation.
“I was left approximately £40 out of pocket”
Service delivered all desired items to the doorstep during injury recovery.
“With my injured foot elevated, someone else handles the shopping for me!”
Delivery was quick, the driver friendly, and the food was great.
“Quick delivery. Friendly driver. Great food.”
Reliable service with friendly regular drivers and useful loyalty discounts.
“Reliable. Friendly, regular drivers ,( James is exceptional ), fast delivery, loyalty discounts.”
Driver unpaid for three days with unresponsive automated support and no payment.
“It’s been 3days and I still haven’t been paid for my delivery”
Driver rang to check substitutions for a complicated order, which was ideal.
“I had quite a complicated order and the driver rang to check substitutions which were ideal”
App tracking and friendly drivers provide reassurance for someone struggling with mental health.
“Its so easy and reassuring.. Lets me see where the driver is and so I always go out to meet them and often tip online and in cash.”
Drivers are described as lovely and going out of their way to deliver.
“All their drivers are lovely and they go out off the way to do a delivery”
Very overpriced for many items but useful when unable to leave home.
“Very overpriced in relation to many items”
Premium-priced service delivered slowly with frequent wrong or poor substitutions.
“Horrific service for a premium price”
Company allegedly disrespects drivers, ends contracts abruptly, and lacks human support.
“Lack of respect for drivers on delivering and going the extra mile”
Driver offered alternatives and delivered within 35 minutes, resolving an urgent need.
“He was then at my door in 35 mins - crisis averted!”
Received unwanted marketing emails and an inappropriate alcohol offer despite unsubscribing.
“I've unsubscribed from your emails 4 times”
Delivery was prompt and the driver had a nice attitude.
“Very prompt delivery and nice attitude.”
Found it slightly expensive but deliveries were very fast.
“Bit pricy but speed of delivery is hreat”
Delivery was very quick and the driver was friendly.
“Super quick and friendly”
Driver reports not being reimbursed and system misreported completed deliveries.
“Beelivery don’t pay their drivers.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Easy grocery selection and punctual, communicative delivery driver.
“Easy selection of groceries.”
Delivery person was nice and the items were as ordered.
“Nice delivery man Spot on the the things I picked 👍👌”
Fast delivery with good substitutions and a pleasant delivery driver.
“fast delivery, great substitutions where necessary.”
Delivery took hours and orders were often incomplete, with high prices.
“how about five hours yep five hours.”
Reviewer found the company useless and recommends using Uber instead.
“They are utterly useless, use UBER instead,”
Driver reports repeated reimbursement failures and scripted, unhelpful responses from staff.
“they make their drivers pay out of their own pocket”
The reviewer states the company does a good job.
“You do a good job”
The delivery speed met the reviewer's expectations.
“speed of delivery”
Service is convenient with kind drivers and worthwhile despite expense.
“The drivers are super and so kind.”
Service excellent though prices are slightly high and understandable.
“Excellent service. Price is little bit high but it is understandable as the driver needs to visit many shops to find the item needed.”
Reviewer paid much higher prices plus hidden charges for a single item.
“They charge almost twice the cost.”
Drivers accepted orders but failed to appear, causing late deliveries.
“drivers accept orders and never appear.”
Delivery person made an effort to find the requested items.
“The lovely person that delivered my goods made an effort to find what I needed”
States drivers are unpaid and customers will not receive their orders.
“They do not pay the drivers so you will not receive your order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beelivery runs an app-based, on-demand grocery and convenience delivery service. It links customers with independent drivers who shop at local stores and deliver to the door. The app offers ordering, real-time tracking, and substitution options. Retailers and drivers use the app to complete single orders without a central delivery fleet. Beelivery targets fast, short-distance deliveries of groceries and small household items.