Reviews Analysed
21
We Collect & Analyse Reviews
Beelivery
Experiences & Reviews
Beelivery is an app-based on-demand grocery and convenience delivery service operating in the UK. It connects customers with drivers who purchase and deliver items from local stores, offering rapid, same-day fulfilment and in-app ordering. Consumers searching for Beelivery reviews commonly evaluate delivery speed, pricing and substitutions, driver behaviour, and customer support processes.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
22d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many reviewers praise very fast, friendly deliveries and punctual drivers; however a notable share report late, cancelled or missing orders and system errors.
Share
Mixed
28%
💰
Value for money
Several reviews highlight high item prices, added fees and unexpected surcharges; some customers consider the total cost disproportionate to the service provided.
Share
Weak
11%
⚡
User experience
Users frequently report an easy ordering process, clear app/website navigation and courteous delivery interactions, especially when substitutions are handled well.
Share
Strong
11%
🔧
Product quality
Some customers praise helpful substitutions and correct items; others report missing items or unsuitable replacements, leading to mixed outcomes for order fulfilment.
Share
Mixed
10%
📞
Communication
Feedback includes prompt, helpful contact in a few cases, but many reviewers describe automated replies, unwanted marketing emails or difficulty reaching a human agent.
Share
Weak
10%
⭐
Overall experience
Overall impressions split: multiple positive accounts of convenience and speed, counterbalanced by complaints about cost, reimbursements, cancellations and operational reliability.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Beelivery - Your Convenient Grocery Deliveries
"I recently tried Beelivery and had an excellent experience. They offer same-day delivery of groceries, essentials, snacks, drinks and even alcohol! I was amazed that they could deliver my items in as little as 15 minutes. Their website is user-friendly and easy to navigate. I found everything I needed quickly without any issues. The checkout process was also straightforward, with no hidden fees or surprises. One thing that stood out to me the most was their customer service. When one item in my order wasn't available, they promptly contacted me and offered a substitute which turned out better than what I originally ordered! Overall, Beelivery made grocery shopping convenient for me especially since it's not always possible for me to go shop physically at the stores. Their timely deliveries and great customer support are just fantastic reasons why I'll be using them again."
Dr. Maureen Waters III
Collected.reviews
Sep 28, 2022
Featured for: Detailed positive on service and UX
These jokers don't pay their drivers.
"These jokers don't pay their drivers. For anyone who's not aware how this works here goes: 1) Driver gets a notification through the app that an order..."
Beelivery_Driver
Trustpilot
Sep 30, 2025
Featured for: In-depth driver complaint about payments
Charge almost twice for the item
"I really do not understand how this company have so many good reviews. I have used them 3 times, for packs of cigarettes because i didn't realise ther..."
Mandy L McEvoy
Trustpilot
Sep 30, 2025
Featured for: Detailed report of hidden charges
Horrific Experience
"Ordered a delivery for Bank Holiday Monday the whole experience was an absolute nightmare they talk about fifteen to sixty minutes to deliver how abou..."
Spencer Pearce
Trustpilot
Sep 30, 2025
Featured for: Long negative about delays and missing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Steven hallam
trustpilot.com
Sep 30, 2025
Disgusting company I've unsubscribed…
Disgusting company I've unsubscribed from your emails 4 times and you still email me I don't want your overpriced items delivered thanks As a recoveri...
O
Olena
trustpilot.com
Sep 30, 2025
Very prompt delivery and nice attitude.
Very prompt deliver...
c
customer
trustpilot.com
Sep 30, 2025
Bit pricy but speed of delivery is hreat
Bit pricy but speed...
H
Holly
trustpilot.com
Sep 30, 2025
Super quick and friendly
...
G
Gordo111
trustpilot.com
Sep 30, 2025
Beelivery don’t pay their drivers
Beelivery don’t pay their drivers. I wish I’d looked at their trustpilot before driving for them. It’s a common theme from what I’ve seen here. I’ve h...
B
Beelivery_Driver
trustpilot.com
Sep 30, 2025
These jokers don't pay their drivers.
These jokers don't pay their drivers. For anyone who's not aware how this works here goes: 1) Driver gets a notification through the app that an order...
N
New pensioner
trustpilot.com
Sep 30, 2025
Easy selection of groceries
Easy selection of groceries. Young man delivered my groceries on t...
J
JAYNE ANDERSON
trustpilot.com
Sep 30, 2025
Nice delivery man
Nice delivery man Spot on...
S
Stuart James
trustpilot.com
Sep 30, 2025
Fast delivery, lovely delivery driver
fast delivery, great substitutions where necessary. Lovely delive...
S
Spencer Pearce
trustpilot.com
Sep 30, 2025
Horrific Experience
Ordered a delivery for Bank Holiday Monday the whole experience was an absolute nightmare they talk about fifteen to sixty minutes to deliver how abou...
P
Philip
trustpilot.com
Sep 30, 2025
They are utterly useless
They are utterly usel...
J
James
trustpilot.com
Sep 30, 2025
Beelivery do not pay their drivers as promised…
I am an occasional driver for Beelivery and it is safe to say they are the worst company I have ever worked for. They make their drivers pay out of th...
m
màrkaherñe
trustpilot.com
Sep 30, 2025
You do a good job
...
J
Jerry Wroblewski
trustpilot.com
Sep 30, 2025
speed of delivery
...
J
Jacqueline Kirk
trustpilot.com
Sep 30, 2025
Convenience
Convenience. The drivers are super and so kind. You are expensive but kinda worth it for...
O
Only true reviews
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Price is little bit high but it is understandable as the driver needs to visit many shops to find the item nee...
M
Mandy L McEvoy
trustpilot.com
Sep 30, 2025
Charge almost twice for the item
I really do not understand how this company have so many good reviews. I have used them 3 times, for packs of cigarettes because i didn't realise ther...
c
customer
trustpilot.com
Sep 30, 2025
Absolute shit show
Absolute shit show, drivers accept orders and never appear. AVOID AVOID AVOID, I unfortunately didn't learn the 1st t...
a
ann cassidy
trustpilot.com
Sep 30, 2025
Personal Delivery
The lovely person that delivered my goo...
F
Fleet Admirál Picard
trustpilot.com
Sep 30, 2025
They do not pay the drivers so you will…
They do not pay the drivers so...
Conclusion
Reviews show Beelivery often delivers quickly with friendly drivers and a straightforward app experience, making it useful for urgent grocery needs. However, multiple reviews cite high item prices, hidden fees and substitution issues—customers should check totals before confirming orders. There are repeated driver-facing complaints about reimbursement and automated customer responses, which have affected reliability and cancellations in some areas. Prospective users should weigh convenience and speed against potential extra costs and operational risks, and consider checking refund and cancellation policies before ordering.