Customers often praise store staff and design consultants for being helpful, patient, and knowledgeable. Several reviews mention missed installation dates, damaged deliveries, and quality problems that were not resolved after purchase. Some accounts describe orders being cancelled and refunds delayed, with customers having to escalate to get results. Reviews show a clear split: strong in-store help, but frequent problems once the sale is complete.
Examples from available reviews (Mar 2023 – Mar 2026).
Jasmine provided very helpful and professional customer service beyond expectations.
“Jasmine was incredibly helpful in assisting me with my purchase.”
Kitchen project suffered from poor management, missed dates and weak communication.
“Missed install dates, wrong items, lack of communication”
Poor bathroom installation caused leaks and broken shower; follow-up was difficult.
“DO NOT GET YOUR BATHROOMS DONE BY WICKES!”
Wicks Of Fareham planned and fitted the kitchen successfully with coordinated trades.
“Fitted by Dean with great skill and patience”
Reviewers often name specific store staff and designers for knowledgeable, patient support, plus practical help with loading or planning. Other reviews describe aggressive or unskilled installers and cancelled orders that customers had to dispute to resolve. The result is a mix of consistently good front-line service and notable failures around installation and fulfilment.
Price and value come up only now and then. A few customers mention fair pricing and a wide product range. Overall, there is no strong trend of value praise or repeated value complaints.
Many describe store visits as quick and efficient, with staff helping find items and speed up purchases. Some report misleading showroom displays or stock changes that led to unexpected outcomes. A small number also mention frequent tannoy announcements and access barriers in stores.
Several reviews mention items arriving damaged, including chipped samples and units delivered for installation that were below standard. Some accounts describe poor workmanship leading to leaks, floor damage, or repairs that continued afterward. A minority of reviews report fitted projects that went well and installations done to a good standard.
Customers report missed installation dates, orders cancelled without notice, and long waits for customer-service replies. Design consultants and some store staff are praised for clear updates during planning. The main communication problems show up around scheduling, delivery updates, and after-sales responses.
Reviews are split between positive in-store and design experiences and negative issues after purchase, especially with delivery, installation, and quality. Low ratings most often follow unresolved installation problems and slow or missing customer-service responses. Positive overall reviews usually involve simple purchases or fitted projects that were managed well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Jasmine provided very helpful and professional customer service beyond expectations.
“Jasmine was incredibly helpful in assisting me with my purchase.”
Ray patiently answered queries and repeatedly helped with the kitchen design.
“Ray was so patient, answering my queries.”
Kitchen project suffered from poor management, missed dates and weak communication.
“Missed install dates, wrong items, lack of communication”
Sahin was thorough, polite and knowledgeable when designing the kitchen.
“Sahin was very thorough with his kitchen design”
Mark provided helpful, knowledgeable and friendly service at the Merton store.
“very helpful, knowledgeable and friendly.”
Nicholas Scruton created an excellent kitchen plan and showed patience.
“did an amazing job on our kitchen plan.”
Displays show items no longer sold, causing misleading expectations for customers.
“pretty much the whole display was no longer sold by wickes.”
Joseph acknowledged the customer and helped load heavy items into the car.
“He took the heavy items I’d ordered to my car”
Order was cancelled due to system issues and refund was delayed.
“cancelled the order due to system issues”
Mike offered helpful painting and decorating tips and advice in-store.
“helpful with tips and advice regarding painting/decorating tips.”
Elliot provided personable and efficient design service with excellent communication.
“The process and communication was excellent.”
Customer service did not respond for about 25 days after issue raised.
“no one gets back in touch”
Sample tiles were chipped and prior installations were botched, causing concern.
“They look nice but are chipped around the edges”
Amy Tang measured at home and provided a clear, professional bathroom plan.
“carefully measured the space and created a thoughtful and well designed plan”
Delivery was punctual, items arrived undamaged and the driver was helpful.
“items arrived in perfect condition”
Delivery team bring heavy items indoors and provided friendly, helpful service.
“delivery guys will bring it indoors for me.”
Tori's work was superb and she was understanding and respectful.
“She was really understanding and respectful.”
Staff including Mark are consistently helpful, courteous and knowledgeable about stock.
“always very helpful and courteous.”
Extra kitchen boxes were left and Wickes asked the customer to dispose them.
“I've now been asked to dispose them”
Craig helped load heavy bags, giving appreciated assistance and saving strain.
“Craig came and helped me put the bags onto my barrow”
Installer was aggressive and poor; customer relations were unhelpful despite good design.
“Initial Wickes approved fitter was aggressive, incompetent and deceitful.”
Online order was cancelled without notice and refund was delayed several days.
“my order had been cancelled. No notification, no email, nothing.”
Installer and Wickes refused responsibility for major installation failures on a large project.
“refused to take responsibility at every opportunity.”
Product units arrived damaged and were described as poor quality.
“Poor quality.most of unit came damage.”
Wicks Of Fareham planned and fitted the kitchen successfully with coordinated trades.
“Fitted by Dean with great skill and patience”
Wrong radiator sold was not waterproof, causing floor damage and no refund.
“was not water proof”
Repeated delays, poor workmanship and very poor customer service during installation.
“To say their customer service, quality of work, communication was poor would be a huge understatement.”
Wisbech store staff were helpful though stock movements and barriers impeded access.
“very attentive/positive”
Installation was poorly done and Wickes failed to provide support resolving issues.
“will never use Wickes again due to the lack of support”
Birkenhead branch provided very helpful customer service and purchasing advice.
“Most helpful customer service and advice”
Helpful, knowledgeable staff; I usually find what I need.
“appreciate the knowledgeable people who have answers to all my questions.”
Manager refused my refund for a rusted tool and called police.
“I’ve been told at the till that they will not refund me”
Poor bathroom installation caused leaks and broken shower; follow-up was difficult.
“DO NOT GET YOUR BATHROOMS DONE BY WICKES!”
Substandard doors delivered and complaint received no response.
“substandard product (Geneva Oak Veneer Cottage Doors).”
Delivery driver left heavy tiles in hallway and refused doorstep delivery.
“he only left the tiles in the hallway on the ground floor”
Customer service are slow and returns policy not upheld.
“The customer service team are truly awful”
Bathroom installation failed; no working sanitaryware and ongoing mould issues.
“still not have a working toilet or basin.”
Shower arrived damaged, delays to collect and refund required PayPal resolution.
“ended up using PayPal resolution to force Wickes to do anything.”
Regular early-morning visits; Deb provides very helpful customer service.
“always find Deb really helpful.”
Wickes Sheffield North donated foam tiles and staff were very helpful.
“Top notch customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wickes is a UK home improvement retailer with stores nationwide and an online shop. It sells building materials, kitchens, bathrooms, tiles, doors, radiators, tools, and decorating supplies. Wickes provides trade accounts, online ordering, click-and-collect, and home delivery. The company offers design consultations and arranges installation through approved fitters. Many stores also have trade counters and in-store stock for both builders and DIY customers.