Reviews Analysed
21
We Collect & Analyse Reviews
Wickes
Experiences & Reviews
Wickes is a UK-based home improvement retailer supplying DIY, trade and kitchen & bathroom products through nationwide branches and an online shop. The business also offers design consultations and fulfilment services such as home delivery and installation packages commonly used by both consumers and tradespeople.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviews praise helpful store staff and design consultants by name; a minority report issues with installers or delivery handling.
Share
Strong
25%
💰
Value for money
A few reviewers note reasonable pricing, while others report paying for high‑cost installations that later showed workmanship problems.
Share
Mixed
3%
⚡
User experience
Many customers describe smooth in‑store appointments, sign‑ups and website resources; a smaller group report frustrating delivery or site announcements.
Share
Strong
24%
🔧
Product quality
There are isolated positive mentions of product range, but several reports describe damaged deliveries and inadequate installation workmanship.
Share
Weak
4%
📞
Communication
Named staff are often described as clear and helpful; however multiple reviews cite poor delivery communication and unhelpful customer relations responses.
Share
Mixed
18%
⭐
Overall experience
Overall impressions skew positive thanks to helpful staff and design support, offset by sporadic delivery and installation complaints.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
I would actually leave less than one…
"I would actually leave less than one star however 1 star is the minimum it will allow me to put. I am writing a review of my recent bathroom installat..."
SJM
Trustpilot
Sep 30, 2025
Featured for: detailed negative installation complaint
Straight forward and plain sailing!
"Adam has been brilliant from start to finish in designing our kitchen and bathroom! From the initial appointment, to the final appointment, Adam had o..."
josh
Trustpilot
Sep 30, 2025
Featured for: positive end-to-end design experience
Been an absolute nightmare
"Been an absolute nightmare. Bought a larder unit from there Maddison kitchen range in Rotherham store on 12/9/25 Doors not in stock so they ordered th..."
Carole Gregory
Trustpilot
Sep 30, 2025
Featured for: repeated delivery damage complaint
We are very grateful to Wickes…
"We are very grateful to Wickes Sheffield North for the donation foam tiles to help complete our sensory room at Geeks Room Sheffield, via the communit..."
Geeks Room CIC
Trustpilot
Sep 30, 2025
Featured for: community donation and helpful staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kenny Harrison
trustpilot.com
Sep 30, 2025
Great customer service.
Im in Wickes regulary on early mornings and always find Deb...
G
Geeks Room CIC
trustpilot.com
Sep 30, 2025
We are very grateful to Wickes…
We are very grateful to Wickes Sheffield North for the donation foam tiles to help complete our sensory room at Geeks Room Sheffield, via the communit...
b
bruce baird
trustpilot.com
Sep 30, 2025
Caitlin helped me sign up for a trade…
Caitlin helped me sign up for a trad...
M
Mark Eames
trustpilot.com
Sep 30, 2025
Quality service by Madjid
...
M
Margaret Lewis
trustpilot.com
Sep 30, 2025
Excellent help
I went into store last wednesday and was looking for a large amount of paint and this lovely girl helped us (Cydney) she was abl...
S
SJM
trustpilot.com
Sep 30, 2025
I would actually leave less than one…
I would actually leave less than one star however 1 star is the minimum it will allow me to put. I am writing a review of my recent bathroom installat...
S
Stephen Hare
trustpilot.com
Sep 30, 2025
Ridiculous delivery service
Placed a order for 7 items, delivery by 3 different drivers from first estimated delivery being from 7-11 for the first 2 to arrive past estimated tim...
C
Carole Gregory
trustpilot.com
Sep 30, 2025
Been an absolute nightmare
Been an absolute nightmare. Bought a larder unit from there Maddison kitchen range in Rotherham store on 12/9/25 Doors not in stock so they ordered th...
C
Caprice Salomia
trustpilot.com
Sep 30, 2025
Dawn & Maddie brilliant and helpful
Dawn & Maddie were brilliant so helpful , Easy and a...
j
josh
trustpilot.com
Sep 30, 2025
Straight forward and plain sailing!
Adam has been brilliant from start to finish in designing our kitchen and bathroom! From the initial appointment, to the final appointment, Adam had o...
R
Robert Dew
trustpilot.com
Sep 30, 2025
Attentive & Helpful
Dawn & Maddie were amazing and so helpful we placed a lar...
k
karen parr
trustpilot.com
Sep 30, 2025
We went into the bury st Edmund’s…
We went into the bury st Edmund’s branch to purchase bathroom tiles,grout, adhesive, the sales staff from the cashier,...
J
John Hunt
trustpilot.com
Sep 30, 2025
Apparently it is company policy I was…
Apparently it is company policy I was told but every minute out of a loud tanoy come " a forklift i...
S
Simon H
trustpilot.com
Sep 30, 2025
Bathroom by Cam
From our initial visit to the conclusion of our purchase Cam has provided outstanding service, his attention to detail and patie...
M
Maria Steed
trustpilot.com
Sep 30, 2025
Our design consultant was Faz
Our design consultant was Faz, so knowledgable and helpful and genuinely interested in our needs and wants! We are all paid up and now just waiting fo...
I
Ian Hallett
trustpilot.com
Sep 30, 2025
Carl Price the designer at the Wicks…
Carl Price the designer at the Wicks Lincoln store was excellent. Very knowledgeable and had lo...
J
Jen Bee
trustpilot.com
Sep 30, 2025
Community project
I reached out to Wickes to support our schools project, they were only too happy to listen to our needs and provide us with...
M
Mrs Nicky Arnott
trustpilot.com
Sep 30, 2025
Adam Weston has been extremely kind
Adam Weston has been extremely kind, helpful and patient during the planning of my kitchen. He has bee...
L
Lena Crouch
trustpilot.com
Sep 30, 2025
Wicks Dorking has the best staff yet…
Wicks Dorking has the best staff yet again lovely Craig helped carry a heavy item to my car asking me before I ask...
E
Emma J
trustpilot.com
Sep 30, 2025
I received excellent customer service…
I received excellent customer service from Chelsea Rowe. Chelsea was friendly, approachable, and went out of her way to help me find exactly...
Conclusion
Reviews show a clear pattern: many customers commend named store staff and design consultants for helpful, detailed service. Recurrent issues centre on delivery partners and a few installation jobs that customers found unsatisfactory. If you plan to buy fitted products or book installation, get written delivery arrangements, installation warranties and inspect goods on arrival. For shopping or design appointments, expect attentive in‑store support but check delivery and installation terms in advance.