Reviews Analysed
21
We Collect & Analyse Reviews
Wedgwood
Experiences & Reviews
Wedgwood is a historic English tableware and ceramics maker, founded in the 18th century and traditionally associated with Stoke‑on‑Trent. The brand offers fine bone china, porcelain and decorative tableware through retail and online channels internationally. For shoppers researching Wedgwood, common search topics include product origin, packaging, warranties and delivery or returns policies.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers report poor post‑sale support: slow or non‑existent replies, delayed refunds, cancelled orders and difficulty obtaining replacements.
Share
Weak
17%
💰
Value for money
Several reviewers say product origin or packaging did not match expectations for the price and some report unexpected or disputed charges.
Share
Weak
5%
⚡
User experience
Frequent comments about difficult website navigation, order cancellations or delays; some customers report fast delivery and smooth purchases.
Share
Weak
20%
🔧
Product quality
Many reviewers report damaged, cracked or poorly packaged items; a minority praise the appearance but question manufacturing origin.
Share
Weak
15%
📞
Communication
Numerous reviewers describe little or no response to emails or phone calls, requiring repeated chasing to get updates or refunds.
Share
Weak
16%
⭐
Overall experience
Most reviewers describe a negative purchasing experience, though a small number note quick delivery and honoured guarantees.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Outstanding English China brand
"Excellent products, and a useful guarantee on breakages (no matter what the cause) which was respected without quib..."
Nick D
Trustpilot
Sep 30, 2025
Featured for: Guarantee respected; positive quality
Don't even think about buying Wedgwood!
"I would strongly recommend that you buy anything BUT Wedgwood. $1600 worth of bone china was shipped in un-padded cardboard cartons, and we were told..."
RQ
Trustpilot
Sep 30, 2025
Featured for: Damaged goods; poor support
Beautiful china but MADE IN INDONESIA! So much for the Stoke potteries
"Beautiful china. Arrived perfectly. But "Made In Indonesia"!! The whole point of buying Wedgwood is to buy beautiful English china made in the Stoke p..."
Matthew
Trustpilot
Sep 30, 2025
Featured for: Beautiful product; made in Indonesia
Honesty + transparency cost nothing
"Having acquired some Wedgwood and Royal Doulton pieces in my childhood, I always held the two names in high regard. That was until now I've purchased..."
Beth
Trustpilot
Sep 30, 2025
Featured for: Packaging misrepresented; replacement failed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Cathy
trustpilot.com
Sep 30, 2025
Hardwork & Unfair.
Listened to the ceo (or someone) on radio 4 saying that we don't want to buy... well had a look; the worst website ever. In my head it's impossible to...
K
Kay C
trustpilot.com
Sep 30, 2025
Very quick delivery
Quick delivery - arrived 48 hour...
N
Nick
trustpilot.com
Sep 30, 2025
Made in Indonesia, not England
We received thousands of pounds worth of crockery for our wedding and I was extremely disappointed that despite the plate saying England on the ba...
G
GunaS
trustpilot.com
Sep 30, 2025
Love my new Wedgwood set!
Absolutely love my new Wedgwood Gio Platinum set! The purchasing experie...
B
Beth
trustpilot.com
Sep 30, 2025
Honesty + transparency cost nothing
Having acquired some Wedgwood and Royal Doulton pieces in my childhood, I always held the two names in high regard. That was until now I've purchased...
N
Nick D
trustpilot.com
Sep 30, 2025
Outstanding English China brand
Excellent products, and a useful guarantee on breakages (no matter what the cause) which was respected without quib...
L
Laura
trustpilot.com
Sep 30, 2025
Shoddy packaging, even shoddier customer care
Have previously ordered without issue, however, on this occasion, it arrived damaged. I ordered a 3 piece Teapot, sugar bowl & milk jug set. only the...
R
RQ
trustpilot.com
Sep 30, 2025
Don't even think about buying Wedgwood!
I would strongly recommend that you buy anything BUT Wedgwood. $1600 worth of bone china was shipped in un-padded cardboard cartons, and we were told...
M
Michelle Bruce
trustpilot.com
Sep 30, 2025
I wish I had read all the previous…
I wish I had read all the previous reviews on this site before I ordered £50 worth of Mugs, because I’m feeling like one now! Ordered on 31st December...
B
Beatrice
trustpilot.com
Sep 30, 2025
dreadful customer service
dreadful customer service. they don't reply to emails for weeks. Still waiting for a £3.95 refund as I had to order one dinner plate separate due to t...
M
Maria
trustpilot.com
Sep 30, 2025
I wish I had read these reviews before…
I wish I had read these reviews before I had bought anything from. Wedgewood. The packaging was so shocking and returning this was really difficult to...
M
Mark
trustpilot.com
Sep 30, 2025
Slow delivery no communication
I ordered a month ago and only one of my two orders...
M
Mark D'urso
trustpilot.com
Sep 30, 2025
Ordered a bone china mug for my 94 year…
Ordered a bone china mug for my 94 year old mother on the 10th of December hoping it would arrive for her birthday on the 23 . Never received the item...
L
Lauro Cassani
trustpilot.com
Sep 30, 2025
Bought online
Bought online, two (02) dinner plates from the Gio gold collection at the beginning of December, delivery took just few days but : The first plate was...
R
RA
trustpilot.com
Sep 30, 2025
Cancelled Christmas Gift
Placed an order 10 days before Christmas for UK delivery. First had an email saying it was delayed and then o...
L
LvR
trustpilot.com
Sep 30, 2025
Terrible customer support.
Terrible customer support. I made a €1K order, delayed and delayed...
C
Customer Charlie
trustpilot.com
Sep 30, 2025
Awful costumer service perhaps the…
Awful costumer service perhaps...
D
DebM
trustpilot.com
Sep 30, 2025
Dreadful company
Dreadful company. I ordered a teacup and saucer as a gift for a friend and then two days later received an email saying it was delayed. I waited a few...
J
Janet
trustpilot.com
Sep 30, 2025
Is this place closing?
Thought it would be lovely to visit after not being for some time. WOW, how the mighty fall. Full of over-priced tat made in the Far East and the most...
M
Matthew
trustpilot.com
Sep 30, 2025
Beautiful china but MADE IN INDONESIA! So much for the Stoke potteries
Beautiful china. Arrived perfectly. But "Made In Indonesia"!! The whole point of buying Wedgwood is to buy beautiful English china made in the Stoke p...
Conclusion
Customer reviews show recurring issues that shoppers should consider before buying from Wedgwood: many cite damaged or cracked items and inadequate packaging, plus frequent problems obtaining timely responses or refunds. Multiple reviewers also raise concerns about product origin versus brand expectations. At the same time a minority report fast delivery and that warranty claims were honoured. If you are buying, check the product description and origin, review the returns and warranty terms, keep photos of any damage, and document communications with customer service.