Some customers say shipping is quick and the products are beautifully made. Many reviews, though, describe items arriving damaged or cracked. Buyers also report long delays, cancelled orders, and customer service that doesn’t respond. Problems with the website and returns come up repeatedly as well.
Examples from available reviews (Nov 2021 – Feb 2026).
Swift delivery, fantastic quality, and luxuriously wrapped gift flasks.
“Swift delivery. Fantastic quality.”
Purchasing was smooth, delivery fast, and product quality beautiful.
“Absolutely love my new Wedgwood Gio Platinum set!”
A €1,000 order repeatedly delayed and customer service ghosted them.
“They keep on ghosting.”
Bone china arrived broken and plates later started randomly cracking.
“pure crap, badly shipped, with no customer support.”
Several reviews mention fast fulfilment, with deliveries arriving within days. Many others describe extended fulfilment breakdowns, cancelled orders, and missing parcels that led to disputes or were not resolved in time.
Some reviews question the pricing and where goods are made, describing items as overpriced and produced abroad. These value concerns show up less often than service and communication issues, but they appear in multiple accounts.
Customers frequently point to a clunky website, including broken contact forms and product listings that are hard to follow. Reviews also mention missing dimensions, images that don’t match the product, and returns that feel difficult.
Many reviews describe physical issues: items arriving damaged, plates breaking in transit, cracking during normal use, and packaging that arrives dirty. Others praise the finish quality and say breakage guarantees work well, pointing to mixed experiences with durability.
Many customers say support doesn’t respond, emails get no reply, and refunds remain unpaid. Several describe reaching out repeatedly and still not getting a meaningful answer.
Reviews split between people who report quick delivery and attractive products, and those who describe damage, delays, and weak support. Many accounts are strongly negative, with fewer positive ones, leaving a polarised overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Swift delivery, fantastic quality, and luxuriously wrapped gift flasks.
“Swift delivery. Fantastic quality.”
Unable to contact customer services initially; issue later resolved.
“So not able to reach customer services at all.”
Product descriptions lack dimensions, photos mismatch, and returns are costly.
“No product dimensions properly, pics never matches with the item!”
20-piece set arrived damaged, dirty and not in original wrapping.
“damaged and smelly packaging and not in original clear wraps.”
Contact form fails and product specifications lack measurements.
“contact form doesn’t work when trying to complain.”
Couldn't find products on the website and specs were insufficient.
“the worst website ever.”
Order arrived 48 hours after placing the order.
“Quick delivery - arrived 48 hours after placing my order.”
Plates labelled England were actually made in Indonesia.
“they were in fact made in Indonesia.”
Purchasing was smooth, delivery fast, and product quality beautiful.
“Absolutely love my new Wedgwood Gio Platinum set!”
Website misrepresented presentation boxes and replacements were poor.
“Lovingly packaged in a beautiful presentation box”
Excellent quality, reliable breakage guarantee, fast delivery.
“Excellent products, and a useful guarantee on breakages”
Item arrived damaged and customer service was slow to respond.
“it arrived damaged.”
Bone china arrived broken and plates later started randomly cracking.
“pure crap, badly shipped, with no customer support.”
Order delayed, then cancelled without communication from customer service.
“they cancelled my order as they could not fulfil it.”
Emails unanswered and a small refund still outstanding since December.
“Still waiting for a £3.95 refund”
Shocking packaging and difficult returns, very disappointing gift purchase.
“The packaging was so shocking and returning this was really difficult to do.”
Only one of two orders arrived and delivery took a month.
“I ordered a month ago and only one of my two orders came”
Mug never arrived and bank dispute was required for refund.
“Never received the item and had to raise a dispute with my bank.”
One plate arrived broken and another cracked when used with hot food.
“The second dinner plate cracked as soon as a hot meal was placed on it”
Order delayed then cancelled ten days before Christmas, gift ruined.
“the order was just cancelled.”
A €1,000 order repeatedly delayed and customer service ghosted them.
“They keep on ghosting.”
Very poor customer service in the UK and Ireland.
“Awful costumer service perhaps the worst in the UK and Ireland”
Item delayed, promises broken, no replies and awaiting refund.
“Now I have cancelled my order and am waiting for a refund.”
Store full of overpriced goods made in the Far East, disappointing.
“Full of over-priced tat made in the Far East”
Product arrived well but labelled 'Made in Indonesia', undermining brand.
“Made In Indonesia!!”
SCUM,!SCUM! SCUM!
I booked a meal set from Wedgowood online store which was advertised as $1,000 on the web and after making the payment I received a mail claiming that I’m charged $3,200.
IS THIS A JOKE?
I suppose is a scum
I was quite unhappy with this product.
The quality of the dinner set is so terrible that I wouldn't even offer it to my dog.
I contacted the seller and they didn't even reply to my complaint, I am not sure how this firm is still in business! I don't recommend this website
Don't buy from them, they are a fraud! A waste of your Dollars
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wedgwood designs and makes bone china, porcelain, and tableware. Its range includes dinnerware, teaware, giftware, and decorative home accessories. Wedgwood sells through its online shop and authorised retailers. The brand traces its ceramic heritage to the 18th century and is headquartered in the UK.