Reviews Analysed
21
We Collect & Analyse Reviews
The Underfloor Heating Store
Experiences & Reviews
The Underfloor Heating Store is a UK-based specialist retailer of underfloor heating systems and components, supplying electric and wet (water) systems, thermostats, manifolds and installation accessories. The business operates an online catalogue aimed at both trade and self-install customers and provides technical advice and telephone support alongside dispatch and courier delivery across the UK.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report knowledgeable, helpful staff and prompt customer-service responses, with technical advice and troubleshooting commonly highlighted.
Share
Strong
13%
💰
Value for money
Many buyers mention competitive pricing and good value relative to alternatives, several noting favourable prices combined with fast delivery.
Share
Strong
13%
⚡
User experience
Frequent comments describe easy ordering and fast, reliable delivery; a small number note problems with courier tracking or timings.
Share
Strong
25%
🔧
Product quality
Most product remarks are positive about quality and accurate fulfilment, though one detailed review reports an incomplete, incorrectly specified kit.
Share
Strong
12%
📞
Communication
Customers commonly report clear phone support and order updates; a minority experienced misleading courier tracking or unanswered emails.
Share
Strong
10%
⭐
Overall experience
Overall impressions are positive for the majority, citing prompt delivery and helpful support; a minority report serious issues with kits and resolution.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Expert guidance & great service
"I recently purchased an underfloor heating system from The Underfloor Heating Store, and I must say that I'm thoroughly impressed with their level of knowledge and expertise in this field. Their team was incredibly helpful when it came to choosing the right system for my needs, providing me with a range of options based on my budget, the size of the space, and other factors. Throughout the process, I felt confident that I was dealing with true experts who were happy to answer all my questions and provide practical advice. What really stood out for me was their commitment to customer service - they were always available via phone or email when I needed them. The delivery arrived on time too - which can be rare these days! And everything was exactly as described on their website. It's clear that this is a company that takes pride in what they do, and genuinely care about delivering high-quality products at reasonable prices. Overall, if you're looking for top-notch underfloor heating systems in the UK backed by excellent customer support- The Underfloor Heating Store is definitely worth considering!"
Deja Rice
Collected.reviews
May 22, 2022
Featured for: Detailed praise of expertise and support
Overall a very good experience
"Overall a very good experience. The Undefloor Heating Store themselves, especially Joe Fallon, were extremely helpful and proficient. However, communi..."
Adam Davies
Trustpilot
Sep 30, 2025
Featured for: Highlights courier communication problem
Easy to order at a great price and…
"Easy to order at a great pr..."
Adrian Benford
Trustpilot
Sep 30, 2025
Featured for: Concise: price, ordering, delivery praised
Incomplete badly designed UFH kits!
"Trusted their apparent expertise, paying premium, just to be left completely disappointed. The UFH wet kit we bought was badly designed, missing meter..."
Emmanuel Alen
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about kit and service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Leslie Bowman
trustpilot.com
Sep 30, 2025
Very prompt professional service
Very prompt prof...
A
Adam Davies
trustpilot.com
Sep 30, 2025
Overall a very good experience
Overall a very good experience. The Undefloor Heating Store themselves, especially Joe Fallon, were extremely helpful and proficient. However, communi...
A
Adrian Benford
trustpilot.com
Sep 30, 2025
Easy to order at a great price and…
Easy to order at a great pr...
C
Chris Sheppard
trustpilot.com
Sep 30, 2025
Ordered one day and came the next even…
Ordered one day and came the next even th...
R
Robert Dunoyer
trustpilot.com
Sep 30, 2025
Good product at good cost
Good product at good cost compared to others. Excellent quality. Very good cu...
m
michael sullivan
trustpilot.com
Sep 30, 2025
Fast efficient and good value for money
Fast efficient and...
S
Steve Metcalfe
trustpilot.com
Sep 30, 2025
Very quick delivery and a good price
Very quick deliver...
A
Amyt Bhakher
trustpilot.com
Sep 30, 2025
Good quality products with reasonable prices
Good quality product with a reasonable price and prompt advice in the call, which was immediately r...
J
James Vincent
trustpilot.com
Sep 30, 2025
Great customer service so helpful on…
Great customer service so helpful on phone.deli...
V
Val
trustpilot.com
Sep 30, 2025
Good service
...
N
Neil Miller
trustpilot.com
Sep 30, 2025
No issue everything arrived as promised
No issue everything...
J
Jas
trustpilot.com
Sep 30, 2025
Great price and very prompt delivery
Great price and ve...
C
Chris Walsh
trustpilot.com
Sep 30, 2025
Great product
Great product, delivered quickly...
C
Chelsea
trustpilot.com
Sep 30, 2025
Speedy delivery
Speedy delivery. Bought like thr...
E
Emmanuel Alen
trustpilot.com
Sep 30, 2025
Incomplete badly designed UFH kits!
Trusted their apparent expertise, paying premium, just to be left completely disappointed. The UFH wet kit we bought was badly designed, missing meter...
c
customer
trustpilot.com
Sep 30, 2025
nice guys
nice guys, easy to understand and clear...
D
Dave Higham
trustpilot.com
Sep 30, 2025
Excellent service and technical w
Excellent servic...
J
John
trustpilot.com
Sep 30, 2025
WE GOT WHAT WE ORDERED NO ERRORS AND A…
WE GOT WHAT WE ORDERED NO ERRORS AND A DECENT...
r
rorie worthington
trustpilot.com
Sep 30, 2025
Delivered faster than expected
Delivered faster than...
g
graham
trustpilot.com
Sep 30, 2025
I was kept informed of the progress of…
I was kept informed of the progress of my order . It...
Conclusion
Reviews show that many customers experience fast ordering, prompt delivery and responsive technical support from The Underfloor Heating Store. Multiple reviewers cite competitive prices and accurate, well packaged items, and phone-based technical advice is repeatedly noted as helpful. However, a small number of reviews describe serious problems: incomplete or incorrectly specified wet kits, extra installer costs and unsatisfactory customer resolution. Before ordering, check kit contents and specifications carefully, confirm any bespoke requirements with support, and be aware that courier tracking can sometimes be inaccurate.