Reviews show that many customers experience fast ordering, prompt delivery and responsive technical support from The Underfloor Heating Store. Multiple reviewers cite competitive prices and accurate, well packaged items, and phone-based technical advice is repeatedly noted as helpful. However, a small number of reviews describe serious problems: incomplete or incorrectly specified wet kits, extra installer costs and unsatisfactory customer resolution. Before ordering, check kit contents and specifications carefully, confirm any bespoke requirements with support, and be aware that courier tracking can sometimes be inaccurate.
Examples from available reviews (May 2022 – Feb 2026).
Helpful experts provided timely delivery and strong customer service.
“I felt confident that I was dealing with true experts”
Company staff were helpful but courier provided misleading delivery information.
“communication from the elected couriers was very misleading.”
Ordering was easy with great price and very fast delivery.
“Easy to order at a great price and super fast delivery.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Most reviewers report knowledgeable, helpful staff and prompt customer-service responses, with technical advice and troubleshooting commonly highlighted.
Many buyers mention competitive pricing and good value relative to alternatives, several noting favourable prices combined with fast delivery.
Frequent comments describe easy ordering and fast, reliable delivery; a small number note problems with courier tracking or timings.
Most product remarks are positive about quality and accurate fulfilment, though one detailed review reports an incomplete, incorrectly specified kit.
Customers commonly report clear phone support and order updates; a minority experienced misleading courier tracking or unanswered emails.
Overall impressions are positive for the majority, citing prompt delivery and helpful support; a minority report serious issues with kits and resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was really quick with good product quality and customer support.
“Really quick delivery, good quality products and really good customer support.”
Chipboard system was substandard, causing squeaks and wasted money.
“The chipboard system they sell is not manufactured within acceptable tolerances.”
Alfie provided great service and is the reviewer's go-to contact.
“Alfie is my go to for underfloor heating great service nice fellow.”
The system is great and support team (Michael) resolved user error issues.
“Not only is the system they supplied fantastic but the support was second to none”
Excellent customer service from named staff and high-quality product.
“5 Star service, great to speak to people that understand your needs”
Order placed Friday arrived Monday, making the process simple.
“Easily ordered - ordered Friday came Monday brilliant”
Very good communication and support with a fast delivery.
“Very good communication and support, with fast delivery”
David provided helpful communication and advice over phone and email.
“Great communications and advice . David was very helpful both on the phone and via e mail”
Items arrive next day and the company consistently has stock.
“Stuff arrives next day and they always have stock.”
Reviewer said 'Fine thanx', indicating satisfaction.
“Fine thanx !”
Support staff Jaime and Dave were friendly and professional answering questions.
“they have been both friendly, polite and professional.”
Multiple orders no product problems; company sent a primer kit free as goodwill.
“they send me a kit free of charge as goodwill as stated that you have to buy these as additional item.”
Service and communication were great.
“Great service and communication”
Product was great and delivery was fast.
“Great product fast delivery”
Great communication, friendly staff and quick delivery.
“Great communication, friendly staff, quick delivery”
Good price, quick processing, well packaged and decent delivery company.
“Good price,quick processing and delivery and well packaged and a decent delivery company Thanks”
Lateef provided excellent communication and quickly sorted the order.
“Great communication and sorted my order super quick. Overall one of the best customer experience I have had in a while!”
Company was responsive with helpful advice and good quality products.
“Great company to deal with. Advice on tap if you need it, responsive customer services, and good quality products.”
They responded rapidly and solved issues professionally with attention to detail.
“Very rapid response back and solved all the issues that came up with professionalism and attention to details!”
Service was prompt and efficient.
“Prompt and efficient service”
The service was very prompt and professional.
“Very prompt professional service”
Company staff were helpful but courier provided misleading delivery information.
“communication from the elected couriers was very misleading.”
Ordering was easy with great price and very fast delivery.
“Easy to order at a great price and super fast delivery.”
The order arrived the next day despite 2–5 day shipping.
“Ordered one day and came the next even though I had only paid for 2-5 day service.”
Product had excellent quality and helpful customer service for wiring.
“Excellent quality.”
Service was fast, efficient and great value for money.
“Fast efficient and good value for money”
Delivery was very quick and the price was good.
“Very quick delivery and a good price”
Product was good and customer service provided prompt helpful advice.
“Very satisfied with both the product and the customer service – highly recommended!”
Customer service was very helpful and items were delivered complete on time.
“Great customer service so helpful on phone.”
The reviewer reported good service overall.
“Good service”
Everything arrived as promised with no issues.
“No issue everything arrived as promised”
Great price and very prompt delivery.
“Great price and very prompt delivery”
Product was great, delivered quickly and at a fabulous price.
“Great product, delivered quickly and at a fabulous price. Thanks.”
Repeat customer praised speedy delivery and ongoing satisfaction.
“Speedy delivery. Bought like thrice from them now and loving it.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Staff were described as nice and clear about products.
“nice guys, easy to understand and clear about there products. The Property Store”
Reviewer praised excellent service and technical support.
“Excellent service and technical w”
Order was correct, decently priced, and delivered promptly as estimated.
“WE GOT WHAT WE ORDERED NO ERRORS AND A DECENT PRICE. DELIVERED PROMPTLY AND WHEN ESTIMATED”
Delivery came faster than expected and reviewer was very pleased.
“Delivered faster than expected! Perfect! 👌🏼”
Reviewer was kept informed and order arrived well packaged with excellent courier.
“It arrived well packaged and the courier was excellent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Underfloor Heating Store is a UK-based specialist retailer of underfloor heating systems and components, supplying electric and wet (water) systems, thermostats, manifolds and installation accessories. The business operates an online catalogue aimed at both trade and self-install customers and provides technical advice and telephone support alongside dispatch and courier delivery across the UK.