Reviews often praise fast delivery, responsive staff, and clear technical advice. Many customers describe easy ordering, secure packaging, and competitive prices. A small number report manufacturing or kit-design faults, including chipboard panels and wet kits. Overall, the feedback points to strong service with a few isolated product-quality failures.
Examples from available reviews (May 2022 – Mar 2026).
Delivery was really quick with good product quality and customer support.
“Really quick delivery, good quality products and really good customer support.”
David provided helpful communication and advice over phone and email.
“Great communications and advice . David was very helpful both on the phone and via e mail”
Chipboard system was substandard, causing squeaks and wasted money.
“The chipboard system they sell is not manufactured within acceptable tolerances.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Reviewers repeatedly mention quick processing and next-day delivery. Several comments name staff who gave helpful, professional support. A small number also say issues were sorted out quickly.
Customers often point to good prices and strong value alongside fast delivery. Several reviews call the pricing a "great price" or "fabulous price". Very little feedback questions the cost.
Buyers describe ordering as simple and say they return for repeat purchases. Reviews frequently praise packaging and couriers for safe, on-time delivery. Only a few mention problems with ordering or fulfilment.
Many reviews describe the supplied components as excellent quality. A clear minority reports serious problems: chipboard panels out of tolerance, and wet kits described as incomplete or poorly designed. These negative reviews mention squeaks, delays, and extra costs.
Customers often mention helpful advice by phone and email, with quick replies from staff. Named team members get praise for clear guidance and technical support. Some complaints focus on misleading courier updates rather than the company’s own communication.
Overall feedback leans positive, with repeated mentions of fast service, helpful staff, and good value. A few one-star reviews point to manufacturing or kit-design issues that stand out against the broader praise. There are also a small number of mid-range ratings that reflect mixed service or product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery was really quick with good product quality and customer support.
“Really quick delivery, good quality products and really good customer support.”
Chipboard system was substandard, causing squeaks and wasted money.
“The chipboard system they sell is not manufactured within acceptable tolerances.”
Alfie provided great service and is the reviewer's go-to contact.
“Alfie is my go to for underfloor heating great service nice fellow.”
The system is great and support team (Michael) resolved user error issues.
“Not only is the system they supplied fantastic but the support was second to none”
Excellent customer service from named staff and high-quality product.
“5 Star service, great to speak to people that understand your needs”
Order placed Friday arrived Monday, making the process simple.
“Easily ordered - ordered Friday came Monday brilliant”
Very good communication and support with a fast delivery.
“Very good communication and support, with fast delivery”
David provided helpful communication and advice over phone and email.
“Great communications and advice . David was very helpful both on the phone and via e mail”
Items arrive next day and the company consistently has stock.
“Stuff arrives next day and they always have stock.”
Reviewer said 'Fine thanx', indicating satisfaction.
“Fine thanx !”
Support staff Jaime and Dave were friendly and professional answering questions.
“they have been both friendly, polite and professional.”
Multiple orders no product problems; company sent a primer kit free as goodwill.
“they send me a kit free of charge as goodwill as stated that you have to buy these as additional item.”
Service and communication were great.
“Great service and communication”
Product was great and delivery was fast.
“Great product fast delivery”
Great communication, friendly staff and quick delivery.
“Great communication, friendly staff, quick delivery”
Good price, quick processing, well packaged and decent delivery company.
“Good price,quick processing and delivery and well packaged and a decent delivery company Thanks”
Lateef provided excellent communication and quickly sorted the order.
“Great communication and sorted my order super quick. Overall one of the best customer experience I have had in a while!”
Company was responsive with helpful advice and good quality products.
“Great company to deal with. Advice on tap if you need it, responsive customer services, and good quality products.”
They responded rapidly and solved issues professionally with attention to detail.
“Very rapid response back and solved all the issues that came up with professionalism and attention to details!”
Service was prompt and efficient.
“Prompt and efficient service”
The service was very prompt and professional.
“Very prompt professional service”
Company staff were helpful but courier provided misleading delivery information.
“communication from the elected couriers was very misleading.”
Ordering was easy with great price and very fast delivery.
“Easy to order at a great price and super fast delivery.”
The order arrived the next day despite 2–5 day shipping.
“Ordered one day and came the next even though I had only paid for 2-5 day service.”
Product had excellent quality and helpful customer service for wiring.
“Excellent quality.”
Service was fast, efficient and great value for money.
“Fast efficient and good value for money”
Delivery was very quick and the price was good.
“Very quick delivery and a good price”
Product was good and customer service provided prompt helpful advice.
“Very satisfied with both the product and the customer service – highly recommended!”
Customer service was very helpful and items were delivered complete on time.
“Great customer service so helpful on phone.”
The reviewer reported good service overall.
“Good service”
Everything arrived as promised with no issues.
“No issue everything arrived as promised”
Great price and very prompt delivery.
“Great price and very prompt delivery”
Product was great, delivered quickly and at a fabulous price.
“Great product, delivered quickly and at a fabulous price. Thanks.”
Repeat customer praised speedy delivery and ongoing satisfaction.
“Speedy delivery. Bought like thrice from them now and loving it.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Staff were described as nice and clear about products.
“nice guys, easy to understand and clear about there products. The Property Store”
Reviewer praised excellent service and technical support.
“Excellent service and technical w”
Order was correct, decently priced, and delivered promptly as estimated.
“WE GOT WHAT WE ORDERED NO ERRORS AND A DECENT PRICE. DELIVERED PROMPTLY AND WHEN ESTIMATED”
Delivery came faster than expected and reviewer was very pleased.
“Delivered faster than expected! Perfect! 👌🏼”
Reviewer was kept informed and order arrived well packaged with excellent courier.
“It arrived well packaged and the courier was excellent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Underfloor Heating Store sells underfloor heating systems and parts for wet and electric installs across the UK. Its range covers manifolds, controllers, thermostats, pipework, insulation, and fitting accessories. The company also provides technical datasheets and installation guides to help with planning and fitting. It runs an online shop with trade account options and ships nationwide from a UK warehouse.