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We Collect & Analyse Reviews

The Garden Furniture Centre Ltd
Experiences & Reviews

The Garden Furniture Centre Ltd is a UK retailer of outdoor living products, listing furniture, parasols, pergolas, gazebos, canopies and related accessories. The business sells through a physical centre or showroom and an online ordering channel, and offers delivery and professional installation services. People researching reviews typically look for information on product quality, delivery/installation performance and after‑sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Most reviewers describe polite, hands‑on delivery and installation teams; a few report refusals to sell or slow complaint handling in isolated cases.

Share
19%
Strong
💰

Value for money

Several customers cited competitive prices and good value for cushions and furniture; one reviewer reported a substantial financial loss linked to a disputed faulty item.

Share
4%
Mixed
⚡

User experience

Ordering, delivery scheduling and showroom visits are regularly described as smooth and helpful; a small number reported confusing in‑shop buying experiences.

Share
18%
Strong
🔧

Product quality

Many reviewers praised the build, comfort and materials of benches, parasols, canopies and gazebos; one review described a faulty storage unit that led to a dispute.

Share
21%
Strong
📞

Communication

Most customers report prompt, friendly sales and delivery contact; an isolated case describes slow replies and unclear evidence following an inspection.

Share
15%
Strong
⭐

Overall experience

The majority of reviewers recommend the company, citing good products and helpful installers, while a small minority experienced serious post‑sale issues.

Share
24%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Marisa Bow
trustpilot.com Sep 30, 2025

Amazing team and service

Ordered a pergola and adjustable coffee table for the room and love it. We now live in our new 'sun room'. The sales team were great and dealt with ou...

A
An EB fan
trustpilot.com Sep 30, 2025

Very happy with my beautiful bench…

Very happy with my beautiful bench which arrived safely. It's a lovely qu...

F
Frederique Andreani
trustpilot.com Sep 30, 2025

AVOID- FAULTY PRODUCT, EVEN WORSE CUSTOMER SERVICE AND £450 LOST IN PROCESS

I bought a £799 quad wheelie bin from them at the end of June. Upon assembling it (which cost me an additional £200), we discovered that there was an...

A
Allison Hoyle
trustpilot.com Sep 30, 2025

First class product.

I would definitely recommend this company. The product and service is first class. From ordering to delivery there were no issues and communication wa...

H
Hazel Bijou
trustpilot.com Sep 30, 2025

We order our 2 gazebos and various…

We order our 2 gazebos and various other items of furniture. However we had to get our garden ready first. The team were very patient whilst our hard...

B
Bryan Harris
trustpilot.com Sep 30, 2025

Ordered a parasol base and it arrived…

Ordered a parasol base and it arrived in three days. It’s a great base with castors and different parasol mounting holes. The item is very heavy at 90...

C
Christine Underhill
trustpilot.com Sep 30, 2025

Brilliant customer service

Ordered a Sherwood picnic table online. The item was delivered promptly and we were pleased to see that it was of excellent quality. Unfortunately aft...

L
LAURA
trustpilot.com Sep 30, 2025

Conservatory Furniture

I ordered conservatory furniture for my mother a couple of weeks ago. As we live in Scotland it was not possible to visit the store and look at the qu...

r
richard gatley
trustpilot.com Sep 30, 2025

Delivery

...

G
Gerard C
trustpilot.com Sep 30, 2025

New life with super quality.

I bought a 210cm diameter replacement canopy for my 25 year old teak garden parasol. The old one was good but had holes in it. The replacement is exce...

S
Sandra Payne
trustpilot.com Sep 30, 2025

Excellent Company. My husband telephoned to order 2 50kg…

My husband telephoned to order 2 50kg parasol bases. One for us and one for our neighbour. Very friendly and efficient, sorted quickly and told him we...

P
Peter Rowley
trustpilot.com Sep 30, 2025

Lovely place for a day out

We had a lovely day out visiting the centre in order to purchase replacement cushions for our cane rocking chairs Customer service was amazing...

J
Jane Whitham
trustpilot.com Sep 30, 2025

Fantastic service from beginning to end

I bought a 3m cantilevered parasol from the Garden Furniture Centre. The item seems to be very good quality and was delivered very promptly. I had als...

L
LG
trustpilot.com Sep 30, 2025

Great customer service from Zak and…

Great customer service from Zak and Manny. Smooth...

C
Claire Wilson
trustpilot.com Sep 30, 2025

Turino Parasol

Great service. Bought the Turino Parasol. It’s really heavy duty. Really easy to install. High quality materials. Very easy to put up / d...

M
Mr William Burks
trustpilot.com Sep 30, 2025

From going into shop spoke on the phone…

From going into shop spoke on the phone and delivery it was...

R
Robert Watts
trustpilot.com Sep 30, 2025

I compliment this company on their product and service..

I compliment this company on their first class service as I bought their Richmond Bench. The whole experience was on time, super friend...

S
Silvia
trustpilot.com Sep 30, 2025

Returning customer

Returning customer We purchased a set of timeless, good quality outdoor chairs. Very professional and knowledgeable sales representative. Muc...

M
Melanie Waterhouse
trustpilot.com Sep 30, 2025

Excellent quality bench seat cushions.

We ordered 2 banana bench seat pads and 4 matching chair seat pads. Excellent quality products at a very competitive price. I was a little concerned a...

P
Patrick - London
trustpilot.com Sep 30, 2025

Bari Teak 3 piece BBQ set

Attentive service at each step and everyone we dealt with was very helpful. We love...

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Conclusion

Reviewers most often praise delivery and installation teams for careful handling and on‑site assembly of larger items such as pergolas, gazebos and heavy parasol bases. Product build and comfort receive frequent positive mentions across benches, cushions, canopies and parasols. Communication and responsive after‑sales contact are commonly noted, but there is at least one detailed complaint about a faulty item, slow resolution and a disputed refund. Prospective buyers should check the returns and inspection procedures for larger or drop‑shipped items and confirm delivery and assembly arrangements in writing before purchase.