Reviewers most often praise delivery and installation teams for careful handling and on‑site assembly of larger items such as pergolas, gazebos and heavy parasol bases. Product build and comfort receive frequent positive mentions across benches, cushions, canopies and parasols. Communication and responsive after‑sales contact are commonly noted, but there is at least one detailed complaint about a faulty item, slow resolution and a disputed refund. Prospective buyers should check the returns and inspection procedures for larger or drop‑shipped items and confirm delivery and assembly arrangements in writing before purchase.
Examples from available reviews (Oct 2017 – Feb 2026).
Faulty product and poor customer service left me £450 out of pocket.
“I am now flagging them to Trading Standards, having lost £450 in the process.”
Sales and installation were professional and highly recommended.
“The installation team was the best!”
Table quality was good and company replaced warped top with new one.
“they went one better and sent us a complete new table top.”
Parasol base delivered quickly and driver handled heavy item carefully.
“Ordered a parasol base and it arrived in three days.”
Most reviewers describe polite, hands‑on delivery and installation teams; a few report refusals to sell or slow complaint handling in isolated cases.
Several customers cited competitive prices and good value for cushions and furniture; one reviewer reported a substantial financial loss linked to a disputed faulty item.
Ordering, delivery scheduling and showroom visits are regularly described as smooth and helpful; a small number reported confusing in‑shop buying experiences.
Many reviewers praised the build, comfort and materials of benches, parasols, canopies and gazebos; one review described a faulty storage unit that led to a dispute.
Most customers report prompt, friendly sales and delivery contact; an isolated case describes slow replies and unclear evidence following an inspection.
The majority of reviewers recommend the company, citing good products and helpful installers, while a small minority experienced serious post‑sale issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery timing and communication were excellent, with good construction.
“Excellent timing and communication.”
Delivery timing and communication were excellent.
“Excellent timing and communication.”
Bin cupboard is superb quality and service was excellent.
“Superb bin cupboard, quality is outstanding”
Bin cupboard is superb quality and service was excellent.
“Superb bin cupboard, quality is outstanding”
Wheelie bin covers impressed with sturdy style and smooth delivery.
“I'm so impressed, from the sturdy anthracite style to the soft close lids”
Wheelie bin covers impressed with sturdy style and smooth delivery.
“I'm so impressed, from the sturdy anthracite style to the soft close lids”
Damaged base was replaced promptly and delivered and assembled politely.
“We ordered a Granite parasol base, on delivery we found it was damaged.”
Damaged base was replaced promptly and delivered and assembled politely.
“We ordered a Granite parasol base, on delivery we found it was damaged.”
Lamp delivered wet and customer service offered unsatisfactory compensation.
“it was soaking wet, the base was saturated”
Lamp delivered wet and customer service offered unsatisfactory compensation.
“it was soaking wet, the base was saturated”
Delivery left lamp water-damaged and customer service offered inadequate compensation.
“it was soaking wet, the base was saturated”
Swinging seat is comfortable and cover has endured all weather.
“Seat comfortable much to the delight of family and visitors alike.”
Swinging seat is comfortable and cover has endured all weather.
“Seat comfortable much to the delight of family and visitors alike.”
Delivery team provided exceptional service and restored faith after prior issue.
“their service was exceptional.”
Delivery team provided exceptional service and restored faith after prior issue.
“their service was exceptional.”
Product quality and appearance pleased, and delivery updates were provided.
“Love this product, great quality and look.”
Product quality and appearance pleased, and delivery updates were provided.
“Love this product, great quality and look.”
Product is very sturdy, performs well and fits in the garden.
“The product I bought from the Garden Furniture Centre is excellent quality.”
Product is very sturdy, performs well and fits in the garden.
“The product I bought from the Garden Furniture Centre is excellent quality.”
Well-packaged bin storage assembled easily and functions effectively.
“Easy online order process; well-packed and despatched with regular updates”
Well-packaged bin storage assembled easily and functions effectively.
“Easy online order process; well-packed and despatched with regular updates”
Well-made product requiring effort to assemble but looks good.
“Great quality product. Takes quite a bit to assemble but the instructions are good.”
High-quality product that needs significant assembly but looks practical.
“Great quality product.”
Product is stronger and better quality compared to previous one.
“A fantastic product that looks great!”
Replaced old bin storage and noticeably improved strength and quality.
“noticeably stronger, better quality, and a real upgrade to our home.”
New bin stores are robust and have performed well in high winds.
“We love our new bin stores, we bought it for 4 wheelies.”
New 4-wheelie bin store looks smart and proved robust in high winds.
“It looks super smart and has proved to be robust against our high winds and intensive usage.”
Four-bin store is solid, weatherproof, easy to assemble and well-built.
“Excellent quality and great value for money — highly recommended.”
Solid, well-built 4-bin store that improves appearance and withstands weather.
“Excellent quality and great value for money — highly recommended.”
Anthracite bin storage is a quality, aesthetically pleasing and neat solution.
“It is a quality product, looks aesthetically pleasing”
Aesthetically pleasing, quality triple-panel bin store; very satisfied purchase.
“It is a quality product, looks aesthetically pleasing and everything now neat and tidy - excellent purchase.”
Well made product that is easy to assemble and looks good.
“Great product. Well made, easy to assemble and looks good”
Well-made product, easy to assemble and looks good in the garden.
“Well made, easy to assemble and looks good in the front garden.”
Bin cover is smart, well-made and spacious, attracting compliments.
“It is smart, well-made and spacious.”
Smart, well-made and spacious bin cover that attracts compliments.
“It is smart, well-made and spacious.”
Delivery was fast and efficient; unit is sturdy when assembled.
“Fast efficient delivery. A good sturdy unit”
Fast, efficient delivery and a sturdy flat-pack unit; recommend pre-assembled.
“Fast efficient delivery.”
Staff were professional and helpful with prompt delivery.
“Very professional , informative and helpful staff ( particularly Billie !)”
Professional, informative, and helpful staff with prompt delivery and great item.
“Very professional , informative and helpful staff ( particularly Billie !)”
Helpful staff, timely delivery and easy to assemble wheelie bin cover.
“Staff help full and friendly. Delivered on time. Easy to assemble”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Garden Furniture Centre Ltd is a UK retailer of outdoor living products, listing furniture, parasols, pergolas, gazebos, canopies and related accessories. The business sells through a physical centre or showroom and an online ordering channel, and offers delivery and professional installation services. People researching reviews typically look for information on product quality, delivery/installation performance and after‑sales support.