Customers often praise the design and the solid feel of the products. Several reviews mention quick refunds and swift replacements from customer service. Many complaints focus on deliveries arriving damaged or badly packed. Ongoing communication issues include incorrect stock information and enquiries that go unanswered.
Examples from available reviews (Jan 2021 – Feb 2026).
Received damaged parts and company refused partial refund or proper return.
“they arrived with scratches all over which had been DRAWN over with black marker pen”
Prompt customer service issued an immediate refund and arranged disposal.
“issued a refund immediately”
Order delayed with misleading in-stock information and no product delivered.
“it still states that it is in stock on there website.”
Baumhaus Walnut Dining Table appears beautiful, sturdy and well made.
“It looks like beautiful and sturdy piece of furniture.”
Many reviews describe fast refunds, quick replacements and staff who sort problems out quickly. Another group reports partial refunds being refused and damage claims left unresolved.
Customers point to discount codes and sometimes low prices as key value points. Some buyers still accept higher prices when they feel the item is worth it.
Several reviews mention an easy ordering process, a choice of payment options and quick dispatch. Shoppers also praise the site and the range for variety and presentation.
Many customers praise sturdy build, attractive finishes and stand-out designs. A repeated complaint says items arrived scratched, bent, or seemingly previously returned.
Multiple reviews mention stock details being wrong, orders cancelled after delays, and updates arriving late. Several customers also say emails or social messages got no reply.
Reviews split between happy buyers who like the products and quick help, and unhappy buyers dealing with damaged items and silence when they try to get updates. This divide comes up repeatedly.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received damaged parts and company refused partial refund or proper return.
“they arrived with scratches all over which had been DRAWN over with black marker pen”
I made an order for four Shankar Marlin Cantilever dining chairs from Teddybeau collection.
Everything about the item was a big disappointment.
Their products were not adequately wrapped, and the state in which they were delivered was horrible, with all of the pieces having burst and only a thin strip of sellotape holding them together.
The item's box was labeled with the name and address of someone else, giving the impression that it had been sold and returned to the seller.
Because it was not adequately packed on the inside, I don't believe it was investigated when it was returned to the shipper.
I will not be doing business with them in the future, total waste of time and money.
Order delayed with misleading in-stock information and no product delivered.
“it still states that it is in stock on there website.”
Clock arrived damaged and poorly repackaged, so returned.
“The clock hands were all bent and battery holder was unusable.”
Prompt customer service issued an immediate refund and arranged disposal.
“issued a refund immediately”
Bought a bed that is affordable and eliminated back pain.
“It's not only affordable, but it's super comfy and smooth.”
Ordering process was straightforward and very clear.
“Great ordering process and everything very clear”
Item cancelled after delays and damage; poor stock communication.
“I will not be ordering from this company again”
Helpful staff refunded promptly and handled my order cancellation well.
“My refund came through within an hour!!”
Cushion covers arrived well packed and discount refunded promptly.
“they took off discount and refunded me immediately”
Liked the Baumhaus table and used a 10% discount code.
“The price of the table was £699 but there is a discount code "first10”
Found nice rustic TV stands; items are pricey but worth it.
“The items are bit pricy but worth it.”
Found unique designs and liked the colour palettes available.
“especially loving the color palates”
Wide product variety, multiple payment options, fast shipment and accurate sofa.
“Shipment was also super fast for our sofa we ordered”
Baumhaus Walnut Dining Table appears beautiful, sturdy and well made.
“It looks like beautiful and sturdy piece of furniture.”
Several damaged deliveries but customer service promptly replaced items successfully.
“the customer service I received was 10/10.”
Wide colourful, Scandinavian-style selection with acceptable prices.
“So colourful!”
Liked the site, interiors and quick customer service.
“interesting site i like it alot very nice interiors with quick customer service”
Multiple purchases arrived quickly and are well made and satisfactory.
“Everything arrived within 5 days of purchase, well packaged.”
Damaged item received and company did not respond to contact attempts.
“I've now emailed the company twice and attempted to contact them on Instagram and had no reply.”
Very enthusiastic about the armchairs and plan to purchase one.
“Obsessed with these armchairs!!! Can’t wait to buy one for my family room!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Teddy Beau is a UK-based online retailer that sells furniture and home accessories. It lists indoor items across categories including seating, tables, storage and soft furnishings. Product pages usually show dimensions, materials and care details to help shoppers compare options. Customers order through an ecommerce site that takes common online payment methods. The company offers support channels for order questions and returns.