Reviews show a clear pattern: product quality and packaging are frequently praised, with many customers reporting durable, well-made furniture and careful packaging. However, several reviews describe delivery problems (lost items, delays) and instances where replacements took weeks or months to resolve. Communication performance is mixed — some customers received proactive follow-up calls and fast replacements, while others report sparse updates and difficulty tracking orders. Prospective buyers should weigh the generally strong product feedback against occasional delivery and communication risks, and consider contacting customer service for specific delivery and assembly questions before ordering.
Examples from available reviews (Aug 2019 – Feb 2026).
Customer service was exemplary and the furniture looked absolutely stunning.
“the customer service I've received has been exemplary”
Item was lost, replacement lacked parts and service was slow.
“Was then told it was lost somewhere in transit.”
Ordered bed arrived poorly made and replacement had same defects.
“Poorly made, stitchwork not good, untidy finish, different design to that on website;”
Exceptional footstool quality and excellent post-delivery customer service.
“Excellent service.”
Delivery and in-home service are often praised for speed and care, though a number of reviews describe lost shipments, long waits and delivery delays.
Some customers note good discounts and consider purchases good value, while a few felt the price didn’t match their experience after delivery problems.
Assembly instructions are frequently clear, but website inaccuracies and limited tracking/account access caused frustration for several customers.
Most reviewers report well-made, durable furniture that meets expectations; a minority describe damaged items, mismatched designs or poor finishing.
Many buyers praised responsive customer service and follow-up calls, yet others experienced generic delivery updates, sparse communication and tracking issues.
Majority of reviewers describe positive purchase experiences and would buy again, but recurring delivery and replacement problems left some dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Bed arrived without bolts or correct instructions and holes misaligned.
“missing the instructions and all of the bolts.”
Sideboard shelves wobble and collapse, rendering the unit unfit for purpose.
“The shelving balances/wobbles precariously on loosely fitted brackets and periodically collapses.”
Orders were repeatedly delayed and wrong assembly kit prevented use.
“It was sent with the incorrect assembly kit”
Coffee table appears refurbished, arrived with broken mechanism and defects.
“Drawer opening mechanism was fitted broken”
Delivery staff were friendly and efficient and the sofa is comfortable.
“Delivery staff were friendly and efficient”
Table arrived in perfect condition and the service was first class.
“Beautiful table arrived in perfect condition.”
First experience was positive; solid wood table and reliable delivery.
“table is lovely solid wood easy to assemble”
Velvet footstool arrived as promised with good delivery communication.
“arrived within 10 weeks of ordering”
Solid, well-packaged table arrived after an expected six-week wait.
“Nice solid piece of furniture.”
Lead time was extended significantly, risking missed project deadlines.
“the lead time shown when ordering can always be extended at any minute.”
Shipment delayed; table design prevents chairs fitting, limiting practicality.
“chairs do not fit under the table due to the width of the legs.”
Customer service was very informative and courier service was prompt.
“Great customer service from John and Gemma”
Received dark mango wood instead of confirmed light mango wood after long delay.
“we have received 2x dark mango wood units.”
Two side tables are gorgeous and very high quality.
“they are absolutely gorgeous.”
Multiple purchases have been gorgeous and the Landau chair met expectations.
“Everything I’ve bought from Swoon has been gorgeous”
Delivery issues were resolved courteously and the side tables are well made.
“We had some delivery issues but Swoon were polite and courteous remedying the situation.”
Order took four months to arrive and only one item was delivered.
“took 4 months to arrive and only one arrived”
Service was great from start to finish and sofa looks great.
“Great service from start to finish”
Stunning product delivered carefully and placed exactly where needed.
“came fully assembled, carefully boxed, without a scratch”
Drawers arrived broken with rough interiors damaging clothes, very disappointing.
“the drawers not only came broken but at so rough inside”
Chests arrived a dark oak, not the limed oak shown, causing dispute.
“ITEM WAS DARK OAK - SIMILAR TO WALNUT.”
Tables arrived well packaged and are lovely quality.
“The tables are lovely quality”
Communication was non-existent and delivery dates were unhelpful.
“the communication has been non existent.”
Ordered bed arrived poorly made and replacement had same defects.
“Poorly made, stitchwork not good, untidy finish, different design to that on website;”
Item was lost, replacement lacked parts and service was slow.
“Was then told it was lost somewhere in transit.”
The product is great quality and well made.
“Great quality product”
One chair had an incorrect leg but replacement was immediate.
“but it was replaced immediately with no hassle.”
Customer service was exemplary and the furniture looked absolutely stunning.
“the customer service I've received has been exemplary”
Unique, high-quality table with excellent customer service and delivery.
“I love my new table”
TV stand is well made, packaged, and assembly was easy.
“Love my new TV stand.”
Bookshelf is good quality and meets expectations.
“Good quality bookshelf!”
Bedside tables arrived promptly, were well packaged and well constructed.
“The tables are heavy and well constructed.”
Product differed from website and arrived damaged, but team resolved it.
“Product did not match picture on website and was damaged on arrival”
Excellent customer experience with lovely, well-made product and easy assembly.
“it was the best customer experience.”
Dressing table is a good buy on sale and assembled easily.
“With 50% off, it is a very good buy.”
Desk pleased me; delivery date arranged and customer service responsive.
“customer service was very responsive and easy to contact”
Quick, on-time delivery and a well made, attractive piece.
“Great service quick delivery turned up on time”
Exceptional footstool quality and excellent post-delivery customer service.
“Excellent service.”
Sofa is super comfortable, durable with good communication from seller.
“Absolutely love the sofa I bought - super comfy, durable.”
Customer service was great throughout the purchase process.
“Great customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swoon Editions is a UK-based furniture retailer and online brand selling contemporary home furniture such as sofas, chairs, tables, beds and storage. Customers order via the company website for home delivery across the UK; the business emphasises design-led pieces and direct-to-consumer online sales.