Reviews Analysed
21
We Collect & Analyse Reviews
Swoon Editions
Experiences & Reviews
Swoon Editions is a UK-based furniture retailer and online brand selling contemporary home furniture such as sofas, chairs, tables, beds and storage. Customers order via the company website for home delivery across the UK; the business emphasises design-led pieces and direct-to-consumer online sales.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Delivery and in-home service are often praised for speed and care, though a number of reviews describe lost shipments, long waits and delivery delays.
Share
Strong
24%
💰
Value for money
Some customers note good discounts and consider purchases good value, while a few felt the price didn’t match their experience after delivery problems.
Share
Mixed
4%
⚡
User experience
Assembly instructions are frequently clear, but website inaccuracies and limited tracking/account access caused frustration for several customers.
Share
Mixed
10%
🔧
Product quality
Most reviewers report well-made, durable furniture that meets expectations; a minority describe damaged items, mismatched designs or poor finishing.
Share
Strong
24%
📞
Communication
Many buyers praised responsive customer service and follow-up calls, yet others experienced generic delivery updates, sparse communication and tracking issues.
Share
Mixed
14%
⭐
Overall experience
Majority of reviewers describe positive purchase experiences and would buy again, but recurring delivery and replacement problems left some dissatisfied.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Highly recommend for fabulous furniture
"I have recently ordered four armchairs and a sofa from Swoon. The customer service I've received has been exemplary - nothing is too much trouble. The..."
Fliss Stevens
Trustpilot
Sep 30, 2025
Featured for: Positive product and service example
I ordered a drinks cabinet
"I ordered a drinks cabinet. Heard nothing for a while and had to chase around its delivery. Was then told it was lost somewhere in transit. Wouldn’t h..."
Ben
Trustpilot
Sep 30, 2025
Featured for: Complex delivery and communication failure
Disappointing experience with Swoon
"Disappointing experience with Swoon. Ordered the Brockham double. Arrived not made as advertised. Waited around five months for a replacement and aske..."
Daniel
Trustpilot
Sep 30, 2025
Featured for: Poor product and long resolution
Excellent service
"Excellent service. Surprised and delighted to receive a customer service phone call post receipt of the footsto..."
chapman
Trustpilot
Sep 30, 2025
Featured for: Post-delivery service check example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
PippiA
trustpilot.com
Sep 30, 2025
Lovely quality
The tables are lovely quality and just what I was looking for. They arrived well packaged and were in place minutes after arrival, looking great in th...
S
Sara Rolando
trustpilot.com
Sep 30, 2025
Poor communication
I haven't received the order yet, so can't comment on the quality of the product (will do once it's here), but the communication has been non existent...
D
Daniel
trustpilot.com
Sep 30, 2025
Disappointing experience with Swoon
Disappointing experience with Swoon. Ordered the Brockham double. Arrived not made as advertised. Waited around five months for a replacement and aske...
B
Ben
trustpilot.com
Sep 30, 2025
I ordered a drinks cabinet
I ordered a drinks cabinet. Heard nothing for a while and had to chase around its delivery. Was then told it was lost somewhere in transit. Wouldn’t h...
K
Karen Pryce
trustpilot.com
Sep 30, 2025
Great quality product
...
R
Rus
trustpilot.com
Sep 30, 2025
Very happy with these chairs
Very happy with these chairs – we ordered six in total. They're made of solid wood, look great, and fit perfectly with our style. One chair arrived wi...
F
Fliss Stevens
trustpilot.com
Sep 30, 2025
Highly recommend for fabulous furniture
I have recently ordered four armchairs and a sofa from Swoon. The customer service I've received has been exemplary - nothing is too much trouble. The...
L
Lesley Brougham
trustpilot.com
Sep 30, 2025
I love my new table
I love my new table - Swoon has very unique designs and this product is high quality, beautiful wood. Customer service...
A
Anna Byrne
trustpilot.com
Sep 30, 2025
Southwark TV stand
Love my new TV stand. Beautiful piece of furniture, well made and well packaged. Easy to add the legs, very...
S
SC
trustpilot.com
Sep 30, 2025
Good quality bookshelf!
...
C
Carol Harrison
trustpilot.com
Sep 30, 2025
Southwark bedside tables
I bought two of these bedside tables for my son's room. They arrived promptly and were extremely well packaged so they didn't get...
D
Damo
trustpilot.com
Sep 30, 2025
Bad product, good team
Product did not match picture on website and was damaged on arrival so sent it back. Team...
M
Ms Wendy Derbyshire
trustpilot.com
Sep 30, 2025
Amazing
Amazing. From pressing “submit” in the basket to getting the tv cabinet delivered it was the best cu...
T
Theresa
trustpilot.com
Sep 30, 2025
Lovely dressing table for a small…
Lovely dressing table for a small space. With 50% off, it is a very good buy. Straightforward to put together. Deli...
K
Kat Chapman
trustpilot.com
Sep 30, 2025
Very happy with the desk I ordered
Very happy with the desk I ordered. Swoon helped me arrange a delivery date...
S
Steve
trustpilot.com
Sep 30, 2025
amazing
Great service quick delivery turned up on time a fantastic looking w...
c
chapman
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Surprised and delighted to receive a customer service phone call post receipt of the footsto...
G
GC
trustpilot.com
Sep 30, 2025
Love my sofa
Great communication throughout the service. Absolutely love the s...
A
AD
trustpilot.com
Sep 30, 2025
Great customer service
...
G
Georgia Woodhall-Smith
trustpilot.com
Sep 30, 2025
Super customer service and great quality
Ordered a pair of bedside tables in June that were due for delivery in August (was happy to wait). August goes by and we hear nothing. First week into...
Conclusion
Reviews show a clear pattern: product quality and packaging are frequently praised, with many customers reporting durable, well-made furniture and careful packaging. However, several reviews describe delivery problems (lost items, delays) and instances where replacements took weeks or months to resolve. Communication performance is mixed — some customers received proactive follow-up calls and fast replacements, while others report sparse updates and difficulty tracking orders. Prospective buyers should weigh the generally strong product feedback against occasional delivery and communication risks, and consider contacting customer service for specific delivery and assembly questions before ordering.