Reviews Analysed
23
We Collect & Analyse Reviews
Sport and Leisure UK
Experiences & Reviews
Sport and Leisure UK is a UK-based online retailer selling sports and leisure equipment to consumers via its website. Typical operations include product listings, online ordering and arranged delivery across the UK. Consumers researching the brand should check product descriptions, delivery options and the seller’s returns policy before purchase.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
54d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Customer service experiences are mixed: many reports of prompt, helpful support and replacements, while many other reports describe unresponsive or unhelpful staff.
Share
Mixed
19%
💰
Value for money
Several customers explicitly cited good value or competitive pricing; a minority reported refunds withheld or perceived poor value after faults.
Share
Strong
4%
⚡
User experience
User experience varies: multiple buyers describe easy setup and smooth deliveries; others report faulty items, assembly problems or difficult returns.
Share
Mixed
18%
🔧
Product quality
Product reports are mixed: many buyers praise build quality and accurate descriptions; a notable share report faults, rusting or wrong items sent.
Share
Mixed
18%
📞
Communication
Communication is inconsistent: many reviews praise clear delivery messages and swift replies, while others report no response to emails or calls.
Share
Mixed
20%
⭐
Overall experience
Overall impressions split: a sizeable group reports positive deliveries and service; a comparable group reports product faults and unresolved complaints.
Share
Mixed
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 23 verified reviews (November 2021 – October 2025).
Excellent service
"I bought a bodytrainer treadmill from sportandleisureuk and I'm delighted with their service. The product is excellent and perfectly as described. Th..."
Will Stone
External Source
Jun 10, 2025
Featured for: Positive: clear delivery and product
Pool table NOT UK table. This has been a disastrous purchase.
"This has been a disastrous purchase. I bought a pool table from this company. They sent wrong table to begin with. Lots of hassle sorting this out as..."
kendra wales
External Source
Aug 19, 2025
Featured for: Negative: wrong product, poor service
Breaking the law
"I purchased the 2 metre golf cage, initially worked great. However after 8 months i noticed severe rusting, I always take the item down during high wi..."
Gavin
External Source
Feb 03, 2025
Featured for: Negative: rust defect, ignored contact
DO NOT BUY FROM HERE
"If I could give them 0 I would. Awful customer service by Jason from the so called customer service team. We returned an item only to have them deduct..."
Claire
External Source
Jun 20, 2025
Featured for: Negative: return deducted, damaged packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 23 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (3) · Quotes shortened · As of: October 2025
D
Dean Newton
External Source
Aug 19, 2025
Bike chain snapped after after less…
Bike chain snapped after after less than 3 months on bike . Never had this happen in 50 years of cycling. They’re simply not interested. Very very poo...
k
kendra wales
External Source
Aug 19, 2025
Pool table NOT UK table. This has been a disastrous purchase.
This has been a disastrous purchase. I bought a pool table from this company. They sent wrong table to begin with. Lots of hassle sorting this out as...
C
Claire
External Source
Jun 20, 2025
DO NOT BUY FROM HERE
If I could give them 0 I would. Awful customer service by Jason from the so called customer service team. We returned an item only to have them deduct...
W
Will Stone
External Source
Jun 10, 2025
Excellent service
I bought a bodytrainer treadmill from sportandleisureuk and I'm delighted with their service. The product is excellent and perfectly as described. Th...
M
MRS MICHELLE PORTER
External Source
Apr 14, 2025
Purchased a 3m golf net
Purchased a 3m golf net. Arrived faulty. Struggling to get hold of the c...
G
Gavin
External Source
Feb 03, 2025
Breaking the law
I purchased the 2 metre golf cage, initially worked great. However after 8 months i noticed severe rusting, I always take the item down during high wi...
J
Joe Kirkiss
External Source
Jan 02, 2025
good comms, great customer service
Great communication, item turned up on time (in the christmas rush as well) had an issue and wa...
G
Gemma Jones
External Source
Dec 30, 2024
Excellent service
Excellent service. This company have great communication and customer service. Called me straight bac...
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Collected.reviews
Nov 25, 2024
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Collected.reviews
Nov 16, 2024
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H Coman
External Source
Sep 05, 2024
Dreadful company.
Dreadful company. Ordered an outdoor table tennis table and within days the surface started bubbling. Contacted customer services who lied and said it...
T
Thomas Phillips
External Source
Jun 04, 2024
Amazing customer service!
Amazing customer service! I purchased a power rack and bench with 105kg olympic weight set and was pleasantly surprised when they reached out to me to...
K
Kevin Barton
External Source
Jun 02, 2024
Order placed on bank holiday Monday and…
Order placed on bank holiday Monday and would have been delivered on the Wednesday if DHL had been on time. Great product, trampoline safety net...
M
Machine Head
External Source
Feb 17, 2024
So many negative reviews.
So many negative reviews. I do not want to purchase bodytrain treadmill from them. Sending a...
M
M S
External Source
Jan 23, 2024
No refund from sports and leisure uk
Ordered a Tahiti massage table which had incorrect details on web site which they said would change and is still showing the wrong details. I have ret...
D
Dex
External Source
Nov 22, 2023
Absolutely perfect!
Absolutely perfect! Gotta admit I was wary of buying from them given some of the (unjust) reviews left on here, but I can only say my experience was p...
N
Neal
External Source
Jul 26, 2023
Superb service all round
Bought a bike wheel from sport and leisure UK through eBay. Item ordered 10 am and it arrive...
S
Sam Claire
External Source
Jun 02, 2023
Could not fault anything
Could not fault anything. Placed an order for a treadmill on Tuesday evening and on Thursday morning it was de...
D
David Turner
External Source
Feb 19, 2023
Purchased three tins of airgun pellets.
Purchased three tins of airgun pellets. One tin was correct other two not what I ordered....
A
Anonymous
External Source
Dec 08, 2022
IF YOU SEE THUS REVIEW JUST GO BACK AND IGNORE THIS COMPANY
Absolutely awful customer services, I saw the reviews to stay away but I thought for the price how bad can it be…. The man who said to stay from this...
Conclusion
Reviews for Sport and Leisure UK show a clear split in customer experience. Many customers report fast delivery, clear communication and helpful resolution when issues arise, including replacements sent promptly. Conversely, a significant number of reviews describe faulty products, failures to respond to emails or phone calls, and disputes over returns or refunds. Prospective buyers should verify product descriptions, check delivery and returns terms, and consider contacting customer support with specific pre-purchase questions to reduce risk.