Reviews Analysed
21
We Collect & Analyse Reviews
Lovell Soccer
Experiences & Reviews
Lovell Soccer is an online retailer focused on football (soccer) footwear, apparel and related equipment. The site operates as an e‑commerce store with product listings, photos, filtering tools and an online checkout for consumer purchases. Customers typically use the site to browse boots, training wear and accessories and to place orders for home delivery.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
29d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many customers report delivery delays, wrong items or inconvenient shipping methods and return handling; a minority report fast, reliable delivery.
Share
Weak
16%
💰
Value for money
Multiple reviewers cite competitive prices, discounts and good deals; a few report losing money after faults or unresolved refunds.
Share
Strong
13%
⚡
User experience
Site navigation, filters and checkout are frequently praised as simple and fast; a small number report difficulty with return forms or post‑purchase support.
Share
Strong
19%
🔧
Product quality
Some customers report good quality and correct items; others report broken, incorrect or poor‑fit boots that led to returns and disputes.
Share
Mixed
12%
📞
Communication
Numerous complaints about unresponsive customer support, delayed replies and disputed return receipts; a few users note useful order status updates.
Share
Weak
12%
⭐
Overall experience
Many customers describe quick, easy purchases and good prices; a significant minority report poor support, refund delays or incorrect deliveries affecting trust.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
What made my experience so great was
"What made my experience so great was that I had no idea specifically what I was looking for, however with one easy to navigate filter I found a variet..."
Callum du Preez
Trustpilot
Sep 30, 2025
Featured for: Positive UX clear filters and checkout
I bought some football boots and they…
"I bought some football boots and they sent me the wrong ones which they even made me pay delivery for. They did not acknowledge or show any remorse fo..."
Adam
Trustpilot
Sep 30, 2025
Featured for: Long negative: wrong item, no refund
No response from customer support team…
"No response from customer support team about broken football boots. *** WARNING *** I reached out to Nike about my boots as they broke in a year of pu..."
Zohaib Khan
Trustpilot
Sep 30, 2025
Featured for: Broken boots and no support response
Nike Sport shoes & Truck suit
"I've purchased 2 pairs of Nike soccer shoes and a Puma tracksuit from the Lovell Soccer online store. I got them pretty fast, but I didn't like the shipping option they used,( DHL service) which is expensive and slow. And they shipped to my house, so I had to pick it up at the post office. They could ship to my work for free! Or even better, they could send it to my address in Europe, which is much closer than the US.
I'm a little disappointed about that. But the quality of the shoes is good, and I am very pleased with my order.
"
Anderson
Collected.reviews
Nov 23, 2021
Featured for: Positive product shipping and address concerns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Z
Zohaib Khan
trustpilot.com
Sep 30, 2025
No response from customer support team…
No response from customer support team about broken football boots. *** WARNING *** I reached out to Nike about my boots as they broke in a year of pu...
A
Anna Champion
trustpilot.com
Sep 30, 2025
Very easy to navigate and select the…
Very easy to navigate and select the styles, type, si...
J
Jack Quinn
trustpilot.com
Sep 30, 2025
Good updates on status and lovely…
Good updates on stat...
L
Luke Ingram
trustpilot.com
Sep 30, 2025
Broken boots and entitled to refund l!!
Sent back a pair of boots that had broken. Waiting to be inspected for my refund, replied saying it’s ove...
L
Louis
trustpilot.com
Sep 30, 2025
Easy to checkout
Easy to checkout, e...
M
Mrs J Newton
trustpilot.com
Sep 30, 2025
Disgrace of a company… AVOID!!
Disgrace of a company… AVOID!!! Ordered football boots and sent crappy trainers! Proof s...
J
Justine Chen
trustpilot.com
Sep 30, 2025
Great experience
Great experience. Goo...
C
Colin Houghton
trustpilot.com
Sep 30, 2025
Good choice at reasonable prices ,still…
Good choice at reasonable prices ,st...
S
Salah
trustpilot.com
Sep 30, 2025
Easy UI
...
C
Callum du Preez
trustpilot.com
Sep 30, 2025
What made my experience so great was
What made my experience so great was that I had no idea specifically what I was looking for, however with one easy to navigate filter I found a variet...
K
Kevin Branton
trustpilot.com
Sep 30, 2025
Rubbish
Rubbish, paid for fast delivery, still hasn’t...
A
Adam
trustpilot.com
Sep 30, 2025
Very good and enjoyable experience
The search was perfect and quick k and made great sense to me making and allowing me to find what I needed easily. I was able to find the category of...
h
harry gomez
trustpilot.com
Sep 30, 2025
good great amazing wonderful
...
P
Peter
trustpilot.com
Sep 30, 2025
ONE OF THE BEST PLACES I’VE ORDERED…
ONE OF THE BEST PLACES I’VE ORDER...
J
Jade
trustpilot.com
Sep 30, 2025
Issues with communication I refunded…
Issues with communication I refunded trainers worth over £200 and have been chasing for 3 weeks. I have tracked the parcel which has been showing as r...
c
customer one
trustpilot.com
Sep 30, 2025
Return forms unavailable
Unfortunately the boots did not fit and the returns policy is a catch22. The confirmation order is meant to have a return form attached. It does not....
p
phrrp
trustpilot.com
Sep 30, 2025
Good shop prize wise and nice shop…
Good shop prize wise and nice shop design. L...
J
Jon Lowdon
trustpilot.com
Sep 30, 2025
Selection of boots available
...
A
Adam
trustpilot.com
Sep 30, 2025
I bought some football boots and they…
I bought some football boots and they sent me the wrong ones which they even made me pay delivery for. They did not acknowledge or show any remorse fo...
N
Nadyne
trustpilot.com
Sep 30, 2025
Very easy and quick to order
Very easy and quick to order,...
Conclusion
Customer feedback shows strong praise for the website experience: many reviewers highlight easy navigation, effective filters and a smooth checkout, and several note competitive prices. At the same time, a recurring pattern of complaints concerns delivery, returns and customer support: reports include wrong or faulty items, delayed refunds and unresponsive communication. A number of customers describe escalating to chargebacks or long chasing periods to resolve returns. If you consider ordering, check the returns procedure and contact channels carefully, use tracked postage and prefer payment methods with buyer protection.