Customers repeatedly praise the site’s interface and the search and checkout flow. Price and product range also get frequent positive mentions. Another group of reviews describes fulfilment issues, including wrong items and late or disputed refunds. Poor communication after purchase often drives the frustration.
Examples from available reviews (Oct 2018 – Feb 2026).
Site has an easy UI and offers great deals.
“Easy UI. Great deals”
Received good updates on status and liked the website.
“Good updates on status and lovely website”
Received wrong item and no email response, initiating chargeback.
“Ordered football boots and sent crappy trainers!”
Refund chase ongoing despite parcel showing delivered to warehouse.
“I refunded trainers worth over £200 and have been chasing for 3 weeks.”
Several reviewers say they received the wrong boots or items that arrived faulty. Multiple customers describe long refund waits, missing return paperwork, or inspections they say were disputed. Some also mention delivery cost and convenience as added concerns.
Shoppers often highlight reasonable prices and promotions. Some say the value feels lower when delivery is slow or when extra shipping costs apply. A few buyers are still waiting for items before they can confirm quality.
Reviewers repeatedly praise navigation, filtering, clear photos, and guest checkout. Across several submissions, people describe ordering as quick and straightforward. This smooth pre-purchase experience contrasts with reported issues after the order is placed.
When reviewers mention quality, the comments are positive, including specific praise for condition on arrival. Quality comes up less often than service or usability. A small number of reviewers say they are still waiting for delivery before judging quality.
A notable set of reviews says emails went unanswered and order updates did not come through. Others specifically praise clear status updates and timely notifications, pointing to a split in experiences. Negative reviews often mention chasing refunds and getting no response to delivery questions.
Reviews split between smooth online shopping and difficult post-order handling. Many customers find the site efficient and like the range and deals. Another group reports fulfilment, returns, and communication breakdowns that lead to dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
No response from customer support about broken boots and dealer issues.
“No response from customer support team about broken football boots.”
Easy to navigate site with clear photos and good prices.
“Very easy to navigate and select the styles, type, size and use of the boots.”
Received good updates on status and liked the website.
“Good updates on status and lovely website”
Returned faulty boots but refund delayed and inspection disputed.
“I’m not sending them back because I don’t want them, they’re faulty.”
Checkout process was easy, especially for guest users.
“Easy to checkout, especially as a guest”
Received wrong item and no email response, initiating chargeback.
“Ordered football boots and sent crappy trainers!”
Great experience with good price and easy shopping.
“Great experience. Good price. Easy to shop.”
Good selection at reasonable prices, awaiting delivery to assess quality.
“Good choice at reasonable prices ,still awaiting delivery to see quality”
Site has an easy UI and offers great deals.
“Easy UI. Great deals”
Filter and discounts made finding products easy and checkout simple.
“Checkout was really easy to navigate aswell with no hassles.”
Paid for fast delivery but item not arrived and no email replies.
“Rubbish, paid for fast delivery, still hasn’t turned up, tried e mailing company, no reply!!”
Search and checkout were easy, found cheap boots and ordered successfully.
“It was easy to enter my details and buy the products ready for them now to be delivered in great time.”
Expresses enthusiastic praise with four positive adjectives.
“good great amazing wonderful”
Reviewer says the shop was legit, fast and reliable.
“ONE OF THE BEST PLACES I’VE ORDERED FROM, LEGIT, FAST AND RELIABLE.”
Refund chase ongoing despite parcel showing delivered to warehouse.
“I refunded trainers worth over £200 and have been chasing for 3 weeks.”
Return form missing from confirmation email, leaving customer stuck waiting.
“The confirmation order is meant to have a return form attached. It does not.”
Good prices and nice site design, concerned about delivery time.
“Good shop prize wise and nice shop design. Lets hope that delivery doesn't take too long.”
Notes that a selection of boots is available.
“Selection of boots available”
Received wrong boots, poor customer service, and no refund after returns.
“I bought some football boots and they sent me the wrong ones”
Ordering was very easy and quick on a simple site.
“Very easy and quick to order, simple site no complications”
I've purchased 2 pairs of Nike soccer shoes and a Puma tracksuit from the Lovell Soccer online store. I got them pretty fast, but I didn't like the shipping option they used,( DHL service) which is expensive and slow. And they shipped to my house, so I had to pick it up at the post office. They could ship to my work for free! Or even better, they could send it to my address in Europe, which is much closer than the US.
I'm a little disappointed about that. But the quality of the shoes is good, and I am very pleased with my order.
Quick order and very good quality of items ordered.
“Quick order...good information. Very good quality of order things...I like shooping in this site...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovell Soccer runs an online shop focused on football boots and related gear. Product pages show photos, size filters, and prices so shoppers can compare models. Orders go through a web checkout with guest and account options. The company fulfils orders, arranges shipping, and manages returns and refunds through customer service channels.