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We Collect & Analyse Reviews

Ribble Cycles
Experiences & Reviews

Ribble Cycles is a UK-based bicycle brand and retailer that sells road, gravel, mountain and e‑bikes direct to consumers through its website and physical showrooms. The company offers built bikes that typically require minimal assembly on delivery and provides dealer and after‑sales support. Customers researching Ribble reviews commonly look for information on build quality, delivery and warranty handling.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 22d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers report helpful, knowledgeable staff and responsive customer service, including showroom support and efficient after‑sales problem handling.

Share
19%
Strong
💰

Value for money

Several reviewers describe Ribble as good value or competitively priced, but these comments are limited in number and based on a small sample.

Share
5%
Mixed
⚡

User experience

Ordering, delivery and showroom visits are frequently described as smooth; many customers note easy assembly, timely delivery and helpful test rides.

Share
20%
Strong
🔧

Product quality

Many reviews praise build quality, ride feel and correct setup out of the box; a minority report cosmetic faults or a battery/component failure.

Share
19%
Strong
📞

Communication

Reviewers commonly mention clear and prompt responses via showroom staff, online chat or customer services; a few flag slower warranty follow‑up.

Share
12%
Strong
⭐

Overall experience

Overall impressions are positive: most buyers received well‑packed, functional bikes and helpful support, with isolated issues reported.

Share
26%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

c
customer
trustpilot.com Sep 30, 2025

Everything was great apart from head…

Everything was great apart from head tube Ribble sticke...

N
Nigel Ladson
trustpilot.com Sep 30, 2025

Expert helpful advice

Expert helpful advice from...

D
Dave
trustpilot.com Sep 30, 2025

What a great company with super helpful…

What a great company wi...

R
Rachel Calder
trustpilot.com Sep 30, 2025

Good all round

The ordering process was pretty easy and delivery took as long as expected (I live in the Highlands). I received useful help viathe on...

M
MARK
trustpilot.com Sep 30, 2025

Every thing i wanted from the shop experience

Friendly knowledgable staff who are not pushy and help yo...

c
customer
trustpilot.com Sep 30, 2025

Speedy and excellent service, great bike

Speedy and excellent...

M
Mark
trustpilot.com Sep 30, 2025

Great bikes!

Great bikes, great...

M
Mr Prothoroe
trustpilot.com Sep 30, 2025

Gravel T1

Great delivery service. Minimal assembly needed, only seat post and...

R
RJP
trustpilot.com Sep 30, 2025

Great bike

Great bike, quick s...

M
Martin
trustpilot.com Sep 30, 2025

Managed one ride on my CGRe flat bar

Managed one ride on my CGRe flat bar. After first charge battery failed. Returned b...

M
Mike Farmer
trustpilot.com Sep 30, 2025

Excellent Customer Service and competitive pricing

As always, purchasing from Ribble is always a positive experience, they are easy to communicate with and any queries are dealt with very exped...

M
Mr Paul Waterston
trustpilot.com Sep 30, 2025

Very happy with ordering

Very happy with ordering, and with the bike supplied....

A
Andrew Barton
trustpilot.com Sep 30, 2025

Very happy with the service I received.

Very happy with the...

A
Andrea Lancaster
trustpilot.com Sep 30, 2025

Great bike range

Excellent customer service, very knowledgeable, great...

C
Catherine Kenton
trustpilot.com Sep 30, 2025

Great value for money and delivered…

Great value for money and deli...

M
MIKE GERARD-PEARSE
trustpilot.com Sep 30, 2025

Great test ride

Great test ride. Good answers to m...

S
Stephen
trustpilot.com Sep 30, 2025

Exemplary customer service

A problem with the courier was resolved efficiently by Victoria in customer services. This is the first time I ha...

J
Joshua Roper
trustpilot.com Sep 30, 2025

Good service, bike arrived in perfect condition

Bike arrived in perfect condition and sooner than...

M
Mark Collins
trustpilot.com Sep 30, 2025

Fantastic products and services...

I ordered a Ribble CGR 725 early September and as they are hand built, was given a delivery date of the end of the month. The bike arrived a week earl...

M
Mr g
trustpilot.com Sep 30, 2025

Great customer service. Even better bike.

Very easy from start to finish. Bikes now here and its great....

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Conclusion

Reviews indicate Ribble is generally reliable for buyers seeking direct‑to‑consumer bikes, with frequent praise for showroom staff, delivery and straightforward assembly. Many customers report bikes arriving well packed, ready to ride with gears set up correctly. The company’s customer service and communication are noted as responsive in most cases, though a small number of reviewers experienced component failures or slower warranty follow‑up. Prospective buyers should weigh the generally positive service and product reports against isolated reports of defects and check warranty/after‑sales processes for their region.