Customers often mention fast dispatch, careful packaging, and responsive showroom and customer-service teams. Many say ordering online is simple and the bike needs little assembly on arrival. A few reviews note faults, including a battery failing after the first charge and stickers peeling off. Some users also find the printed manuals fiddly and unhelpful.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was very quick and assembly was straightforward.
“Very quick delivery after placing order. Straightforward to assemble.”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Ex-demo bike rides well; instruction manuals are fiddly and irritating.
“The instruction manuals are fiddly and irritating - skip them”
Bike arrived early, well presented, and performed flawlessly on first rides.
“Fantastic quality, finish and build.”
Reviewers repeatedly describe a quick turnaround from order to delivery and often praise helpful showroom staff. Several mention staff sorting out courier issues and providing hands-on sizing help and advice. Most comments focus on good service.
Many reviewers call the bikes and buying experience good value for money. Some mention scheme-assisted purchases alongside efficient delivery. Complaints about value are rare in the sample.
Customers say the website makes customisation easy and that the bike arrives needing minimal assembly. A repeated gripe is that the printed manuals feel fiddly and irritating. Most describe setup and first rides as straightforward.
Many reviews praise the bikes for their finish, build, and ride quality. A few point to specific issues: a battery failure after the first charge and a Ribble sticker coming loose. These problems appear far less often than positive comments about quality.
Reviewers often mention clear updates and proactive communication during ordering and delivery. Several name specific customer-service staff for resolving issues quickly. Praise for communication comes up frequently.
The overall tone is strongly positive, with many five-star reviews highlighting delivery, showroom support, and ride quality. A small group gives lower ratings due to specific product faults or awkward manuals. Reviews show broad praise for service alongside occasional product-specific complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am writing this review after testing my new bike for more than six weeks. I am not a fitness freak. But, I love cycling. The very first thing that comes to my mind on a pleasant morning or evening is taking a ride on my bike. It lets me explore places on my own schedule and wish. Bought a mountain bike from Ribble Cycles and it has been a great company to me on my expeditions. The ride is so smooth and almost effortless. It gives me a feel of floating in the air while I am descending. After sales service is commendable. Recommend them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ribble Cycles is a UK bicycle maker and online retailer selling road, gravel, mountain, and electric bikes. It offers configurable builds, with an online tool to choose components and frames. Ribble runs showrooms where customers can see models, get sizing help, and take test rides. The company provides nationwide delivery, assembly options, and after-sales support including warranty repairs and spare parts.