Customers often mention fast dispatch, careful packaging, and responsive showroom and customer-service teams. Many say ordering online is simple and the bike needs little assembly on arrival. A few reviews note faults, including a battery failing after the first charge and stickers peeling off. Some users also find the printed manuals fiddly and unhelpful.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was very quick and assembly was straightforward.
“Very quick delivery after placing order. Straightforward to assemble.”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Ex-demo bike rides well; instruction manuals are fiddly and irritating.
“The instruction manuals are fiddly and irritating - skip them”
Bike arrived early, well presented, and performed flawlessly on first rides.
“Fantastic quality, finish and build.”
Reviewers repeatedly describe a quick turnaround from order to delivery and often praise helpful showroom staff. Several mention staff sorting out courier issues and providing hands-on sizing help and advice. Most comments focus on good service.
Many reviewers call the bikes and buying experience good value for money. Some mention scheme-assisted purchases alongside efficient delivery. Complaints about value are rare in the sample.
Customers say the website makes customisation easy and that the bike arrives needing minimal assembly. A repeated gripe is that the printed manuals feel fiddly and irritating. Most describe setup and first rides as straightforward.
Many reviews praise the bikes for their finish, build, and ride quality. A few point to specific issues: a battery failure after the first charge and a Ribble sticker coming loose. These problems appear far less often than positive comments about quality.
Reviewers often mention clear updates and proactive communication during ordering and delivery. Several name specific customer-service staff for resolving issues quickly. Praise for communication comes up frequently.
The overall tone is strongly positive, with many five-star reviews highlighting delivery, showroom support, and ride quality. A small group gives lower ratings due to specific product faults or awkward manuals. Reviews show broad praise for service alongside occasional product-specific complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was very quick and assembly was straightforward.
“Very quick delivery after placing order. Straightforward to assemble.”
New bike ready within a week; collection and handover were efficient.
“New bike ready within a week”
Received good service from the company.
“Good service”
Ex-demo bike rides well; instruction manuals are fiddly and irritating.
“The instruction manuals are fiddly and irritating - skip them”
Customer service was friendly and helpful.
“Friendly and helpful customer service”
Easy to deal with and quick delivery; bike looks good though unused.
“Easy to deal with. Quick delivery.”
Easy ordering; arrived early with good communication and careful packaging.
“Packaged well, wrapped in bubble wrap and boxed with added protection”
Ordered Monday and delivered Friday, ahead of expected timescale.
“Ordered bike Monday, delivered Friday well ahead of the suggested timescale.”
Website easy to use for customisation; delivery was very quick.
“Website really easy to use, and to make choices to customise your bike.”
Friendly knowledgeable staff and quick turnaround; bike arrived within days.
“Friendly knowledgeable staff , quick turnaround, got my new bike within days of ordering it .”
Dispatched extremely quickly and packaged well.
“Dispatched extremely quickly, packaged well”
Received great service from everyone, with thanks.
“Great service from everyone, thanks”
In-store purchase with very helpful sales staff and good support.
“The sales guy was very helpful and helped me with my order.”
Customer service acted quickly to resolve an issue; repairs were efficient.
“The customer service was excellent and they worked fast to help me to try to resolve the issue with the bike.”
Received brilliant service from the company.
“Brilliant Service”
Travelled 180 miles to the showroom and received patient, helpful assistance.
“Mathew sorted two carbon gravel bikes for me and soon helped me get the best choice and size.”
Great service from start to finish; bike looks great.
“Great service from start to finish.”
Loves the Allroad SL Pro and is proud to recommend Ribble.
“I love my Allroad SL pro, and love Ribble.”
Superb bike at a great price, delivered efficiently via Cycle2Work.
“Superb bike at a great price delivered super efficiently using g the Cycle 2 Work initiative.”
Helpful showroom staff and good communication despite an order delay.
“I have received constant communication from Ribble with updates and info”
Everything was fine except Ribble stickers came off.
“head tube Ribble sticker was hanging off”
Received expert helpful advice at the Clitheroe showroom.
“Expert helpful advice from team at Clitheroe showroom”
Great company with super helpful staff.
“What a great company with super helpful staff.”
Ordering and delivery were fine; bike is a quality product.
“A quality product that I would expect for the price.”
Friendly knowledgable staff who were not pushy and helpful.
“Friendly knowledgable staff who are not pushy”
Received speedy and excellent service and a great bike.
“Speedy and excellent service, great bike.”
Bikes and service were great, and represented good value.
“Great bikes, great service, good value”
Minimal assembly; Gravel T1 bike is comfortable and handles well.
“Minimal assembly needed, only seat post and handlebars.”
Received a great bike with quick service and delivery.
“Great bike, quick service amd delivery!”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Easy communication and excellent customer service; good value overall.
“Their customer service is excellent and they always go the extra mile”
Very happy with ordering; bike arrived well packed, on time and undamaged.
“It was well packed and arrived on time and undamaged.”
Very happy with the service received.
“Very happy with the service I received.”
Excellent customer service and showroom; bikes considered second to none.
“The quality of the bikes are second to none.”
Great value and delivered without any scratches.
“Great value for money and delivered without a single scratch”
Great test ride with helpful answers and a welcoming attitude.
“Great test ride. Good answers to many questions.”
Courier issue resolved efficiently by customer services representative Victoria.
“A problem with the courier was resolved efficiently by Victoria in customer services.”
Bike arrived sooner than predicted and in perfect condition.
“Bike arrived in perfect condition and sooner than they predicted it would.”
Bike arrived early, well presented, and performed flawlessly on first rides.
“Fantastic quality, finish and build.”
Process was very easy from start to finish; bike is great.
“Very easy from start to finish.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ribble Cycles is a UK bicycle maker and online retailer selling road, gravel, mountain, and electric bikes. It offers configurable builds, with an online tool to choose components and frames. Ribble runs showrooms where customers can see models, get sizing help, and take test rides. The company provides nationwide delivery, assembly options, and after-sales support including warranty repairs and spare parts.