Customers often mention fast shipping, easy ordering, and competitive prices. Many complaints point to wrong items, delivery delays, and refunds that are hard to get. Support reviews are mixed, ranging from quick, helpful answers to slow or no response. Several reports also mention payment problems and stock issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Support replied within 15 minutes and the order was dispatched quickly.
“they replied in about 15 minutes.”
Sent wrong boots style and size; refunded minus freight rather than replacement.
“Purchased riding boots but was sent the wrong style and size.”
PayPal payment processed but site failed; refund issued and no contact.
“After confirming payment thru PayPal I was returned to a blank page.”
Goods unavailable after payment; company debited money and failed to respond.
“I have neither the goods nor the money, they do not respond to urgent requests”
Reviews describe incorrect items and wrong sizes being shipped. Some customers had to ask more than once for a refund, and some refunds came with deductions for postage or claimed damage. Others mention quick refunds in certain cases and say Click & Collect works as expected.
Several customers praise the prices and say the value feels good. Some buyers report extra costs from exchange-rate differences in payments and expensive return-label charges. Positive value comments mostly link to pricing and occasional satisfaction with the product.
Customers often say the site is easy to navigate and the ordering process is simple. Others report payment failures, being unable to finish checkout, and items later shown as discontinued after purchase. These problems affected both completing orders and confidence after buying.
A few reviews praise fit and materials, including a lightweight children’s helmet with a washable lining. Overall, the sample includes few direct comments about build quality or long-term durability.
Several reviews say there were no shipping updates and that support replied slowly or not at all. Other customers report fast answers and single out support staff who fixed specific issues.
Experiences split sharply between smooth, fast deliveries and serious fulfilment or refund problems. The gap shows up in shipping reliability, order accuracy, and after-sales support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support replied within 15 minutes and the order was dispatched quickly.
“they replied in about 15 minutes.”
Bought jacket shown as available but later informed it was discontinued.
“On their site it said it was available. A few days later I get a mail with the information that the product is discountinued.”
Sent wrong boots style and size; refunded minus freight rather than replacement.
“Purchased riding boots but was sent the wrong style and size.”
Order shipped quickly to Romania and arrived without issues.
“Fast shipping and good price”
Two helmets arrived in three days; returned one and received prompt refund.
“The purchase price was refunded 2 days after the return.”
Website offered easy ordering and excellent prices including shipping.
“Good website, easy ordering process, excellent prices including shipping.”
Unable to complete payment and return label cost seemed expensive.
“Also 19€ for a return label is a bit much...”
Good experience with quick shipping and German orderliness.
“Good experience, quick shipping, german ordnung.”
PayPal payment processed but site failed; refund issued and no contact.
“After confirming payment thru PayPal I was returned to a blank page.”
DHL showed delivery that never occurred and Motoin denied responsibility.
“STAY AWAY!!!”
Ordered in-stock items but after a month they were still not shipped.
“Still did not receive my order almost a month in.”
Customer service was unhelpful and automated emails failed to resolve return issues.
“Absolute terrible customer service.”
Shop was good and reliable.
“Good and reliable shop”
Website and information were very good; shopping was pleasant.
“The website is very good and the information is great.”
Company refused to replace defective tracker, offering lengthy factory repair.
“They refused to replace the tracker telling me that i had "used it".”
Shipment delay occurred and communication lacked, but support was excellent.
“their support was excellent! Big thanks to their employee Vincent 😄”
Order to New Zealand took 14 days and arrived in perfect condition.
“Took 14 days, arrived in perfect condition”
They sent a wrongly sized helmet and refused to reimburse return costs.
“they replied that I got what I ordered so they would not reimburse the posting expenses.”
Site was easy to navigate with excellent product range and service.
“Easy to navigate and find products, excellent range of products and great service.”
Received a refund after one more request.
“I finally got refunded by Motoin after on more request. I therefore recognize their loyalty.”
Not informed of a month-long delay and slow responses from support.
“Not informed me about a one month delay”
Item shipped the next day and was delivered within two days.
“It was shipped the next day and delivered in two more days.”
They refunded my purchase but PayPal exchange differences cost me $64 AUD.
“it cost me $64 AUD...not happy!”
The product and price were excellent.
“The product bought and the price offered was excellent”
Delivery was perfect and fast; boots arrived from stock.
“Perfect and fast delivery”
Order placed July 21 not shipped and no support response.
“I have received no update regarding the shipment”
Helmet order was slow to ship and lacked communication despite large inventory.
“it said it would be ready to ship in 3-5 business days. It has been 7+ and still no email.”
Click & Collect worked well; the store was helpful though compact.
“Their ‘Click & Collect’ option works well”
Received scratched helmet and told €40 would be withheld from refund.
“they now want to withhold €40 from the refund.”
Goods unavailable after payment; company debited money and failed to respond.
“I have neither the goods nor the money, they do not respond to urgent requests”
Promises of premium dispatch failed and getting a refund was difficult.
“They promise premium dispatch, nothing arrives, hard to get money back.”
Returned items were not collected and company kept customers' money.
“Never try to return an item!”
My 4 year old son is very active, he loves to ride his bike. But I was always worried about him bumping his head with his helmet on, since he is still little. Then I came across Motoin, the bike accessories caught my eyes and more so the Premier Le Petit Visor Baby, jet helmet kids. We placed an order. When I received the package, my husband examined it first, it was perfect. My son can now ride his bike without me worrying about him hurting his head. It is light on his small head, the lining is made of quality material thus no sweating. It has a visor that will protect him from the sun and any impact he might have when riding his bike.The most interesting part is that the lining is removable and can be washed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Motoin is an online retailer focused on motorcycle clothing and protective gear. It sells helmets, jackets, boots, and accessories from various brands. The company runs a webshop with international shipping and offers Click & Collect at physical locations. Customers can use common online payment options and check product pages for sizing and specifications.