Reviews Analysed
21
We Collect & Analyse Reviews
Motoin
Experiences & Reviews
Motoin is an online retailer specialising in motorcycle and cycling gear, including helmets, boots, clothing and accessories. The company operates an e‑commerce site with international delivery options and a physical pick‑up/store presence (click & collect). Consumers researching Motoin often look for information on stock availability, shipping times, returns and customer support policies.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
26d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Some customers report quick deliveries and helpful in‑store or phone support; many others describe slow fulfilment, stock problems and disputed refunds.
Share
Mixed
25%
💰
Value for money
Several buyers praised competitive prices, but multiple reviews cite refund costs, exchange losses or poor value due to order problems.
Share
Weak
9%
⚡
User experience
The website, navigation and click‑&‑collect experience are described positively by buyers who comment on ease of use and in‑store trials.
Share
Strong
7%
🔧
Product quality
Many customers report items delivered in good condition and as described; a number of reviews report wrong sizes, defects or damaged goods.
Share
Mixed
15%
📞
Communication
Frequent complaints note slow, unclear or missing responses from support; a minority of reviews praise individual staff assistance.
Share
Weak
16%
⭐
Overall experience
Overall impressions vary: some buyers praise fast, accurate orders and service, while many experienced delays, return issues and refund disputes.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I was really skeptical about this…
"I was really skeptical about this website, also because of the bad reviews. However I risked it, because no shop in Europe had Nolan X804 RS Ultra Car..."
Andrej
External Source
Aug 07, 2025
Featured for: Fast shipment and good price
Terrible service - no money & no goods!
"Terrible service, disgusting attitude – actually, no attitude at all. The selected goods were listed on their website as available to order with deliv..."
Roman Rossmanith
External Source
Jun 24, 2025
Featured for: No goods and money deducted
Refusal to replace defective item
"I bought a sizzapp pro tracker which i installed in my camper van. Even after a week trying different placements in the van, with free view to the sky..."
Ebe A.
External Source
Sep 19, 2025
Featured for: Refused replacement for defect
There was a slight hiccup with the…
"There was a slight hiccup with the shipment of my order and I wish they would communicate about it before I called them. But nevertheless their suppor..."
ivolikovski
External Source
Sep 06, 2025
Featured for: Shipment hiccup but strong support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Alex
External Source
Oct 01, 2025
Good and reliable shop
...
B
Borkur
External Source
Sep 23, 2025
The website is very good and the…
The website is very good and the information...
E
Ebe A.
External Source
Sep 19, 2025
Refusal to replace defective item
I bought a sizzapp pro tracker which i installed in my camper van. Even after a week trying different placements in the van, with free view to the sky...
i
ivolikovski
External Source
Sep 06, 2025
There was a slight hiccup with the…
There was a slight hiccup with the shipment of my order and I wish they would communicate about it before I called them. But nevertheless their suppor...
A
Al
External Source
Sep 05, 2025
Just purchased cardo duo and handguards…
Just purchased cardo duo and handguards from here, sent t...
F
Fabio
External Source
Aug 30, 2025
Defective Products and wrong sizes
Terrible Experience. I ordered an M size helmet of a brand and model I already have so I was sure of the size. They sent a faulty product which was la...
B
Branislav Zuber
External Source
Aug 11, 2025
Excellent service
Easy to navigate and find products, excel...
W
W. C.
External Source
Aug 09, 2025
Delivered, returned, and re-delivered!?!?
I finally got refunded by Motoin after on more...
M
Manos Tsikalakis
External Source
Aug 08, 2025
Not informed me about a one month…
Not informed me about a one month delay, although you say in your first email confirming my order, that you post in 3-5 working days or you will infor...
A
Andrej
External Source
Aug 07, 2025
I was really skeptical about this…
I was really skeptical about this website, also because of the bad reviews. However I risked it, because no shop in Europe had Nolan X804 RS Ultra Car...
W
Wayne R ynotpup
External Source
Aug 03, 2025
Don't buy from Motoin from Australia
I bought an expensive "in stock" carbon motorcycle helmet from Motoin in Germany in July 2025, I checked on the shipping status every few days but the...
L
Lee
External Source
Aug 02, 2025
The product bought and the price…
The product bought and the price off...
D
Dick Casteleijn
External Source
Jul 30, 2025
Perfect and fast delivery
Perfect and fast delivery. The Daytona boots are very...
l
luis novais
External Source
Jul 24, 2025
Extremely Dissatisfied – Order #924181 Not Shipped, No Support Received
> Dear Motoin team, On July 21, 2025, I placed an order on your website for a pair of gloves, which were clearly advertised as being shipped within 5...
J
Jack Nicholson
External Source
Jul 18, 2025
Not timely at all.
So far I am not happy with my experience. I ordered a helmet recently and it already has been extremely slow. It said it would be ready to ship in 3-5...
V
Varun Narula
External Source
Jul 10, 2025
Click & Collect works well
Have been ordering online from motoin for over a decade and the experience has been quite fair. This month, decided to travel to their store at Aachen...
B
Bo-dean Jansen
External Source
Jul 02, 2025
Extremely disappointed…
Extremely disappointed with Motoin’s customer service. Communication is slow and unclear — it takes more than five business days to get a response eac...
R
Roman Rossmanith
External Source
Jun 24, 2025
Terrible service - no money & no goods!
Terrible service, disgusting attitude – actually, no attitude at all. The selected goods were listed on their website as available to order with deliv...
P
PENDER MARTIN
External Source
Jun 24, 2025
Ugh… I should have read the reviews…
Ugh… I should have read the reviews… They promise premium dispatch, nothing arrives, hard to get money back. U...
J
Julian Foot
External Source
Jun 14, 2025
These guys are crooks, return issues.
Never try to return an item! These guys have terrible customer service and they always blame the postal service for their issues. However twice... hav...
Conclusion
Reviews show a clear pattern of mixed outcomes. Many customers praise the website, in‑store click & collect and quick shipments for in‑stock items (for example tp_68949127 and tp_688a0ce). However, a substantial number of reviews describe problems with communication, delayed or unfulfilled orders, returns and refunds (for example tp_685aec6360 and tp_68cd231f93). Prospective buyers should check current stock status, understand the retailer’s returns policy and monitor shipping updates closely. If the item is critical, consider contacting support before purchase and keep documentation of order and refund correspondence.