Customer feedback splits between orders that go smoothly and post-sale issues that drag on. Positive reviews mention fast dispatch, correct items, and quick callbacks. Negative reviews describe damaged or incomplete deliveries, repeated failed contact attempts, and arguments over refunds or returns. Several people also report early product failures that ended in repair or refund disputes.
Examples from available reviews (Sep 2020 – Feb 2026).
Order remained undelivered with no updates and unresponsive contact channels.
“No update on the tracking information, no reply to any emails , and the phone lines have been unavailable for the past week”
Bike chain snapped within three months and customer service was dismissive.
“Bike chain snapped after after less than 3 months on bike .”
Prompt callback, helpful support and very quick delivery impressed the customer.
“Called me straight back after I sent a question through the website, very helpful, and super quick delivery.”
Bought a high-quality Bluetooth exercise bike with free next-day delivery.
“It's an amazing Bluetooth bike,16kg flywheel, awesome quality and free next day delivery.”
Reviews repeatedly point to weak after-sales support. Several complaints mention damaged deliveries, missing parts, and refunds refused without the proof the customer expected. A smaller group describe quick replacements and corrected charges as exceptions.
Some customers describe poor value when items fail quickly and they have to pay return costs. Others highlight competitively priced spare parts and hassle-free buying for certain products. A few say fixes such as corrected refunds or replacements made the purchase feel better value.
Many reviewers describe problems during assembly, including wrong bolts, unclear instructions, and packaging that looked reused or insufficient. Some buyers praise clear dispatch messages and next-day delivery that helped them get set up faster. Several complaints say missing parts or damaged packaging stopped them using the item at the start.
Many reports mention early mechanical issues such as chains snapping, frames rusting, and treadmills not working. Other customers say their purchases were durable, good quality, and matched the listed specs and expectations. A smaller number allege parts arrived as non-genuine or without packaging.
Many reviewers describe emails that never got a reply, phone lines that went unanswered, and tracking updates that stalled during dispatch. Others mention fast callbacks, support sharing photos or videos, and regular location updates. Several negative reviews tie poor communication to refund or repair disputes that never got resolved.
Feedback shows a clear split between smooth, on-time purchases and disputes that linger and turn into refund or warranty complaints. Several reviewers directly warn others to avoid the company after problems were not addressed. Positive reviews credit helpful staff and on-time delivery for a satisfactory experience.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (19) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: February 2026
Spin bike broke within a month and company were slow to respond.
“Broke within a month, annd have been emailing back and forth for the past month trying to sort out replacement parts.”
Golf trolley failed within a month and supplier delays parts replacement.
“screen broke and power button broke within one month of using”
Treadmill not working and company delayed responses for weeks.
“Ordered treadmill £220 and its not working.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sport and Leisure UK is a UK-based retailer selling sports and leisure equipment through an online store. It offers home-use fitness machines, garden leisure products, and indoor games. Product pages list specifications, dimensions, and warranty or returns details. The site includes online checkout, standard delivery choices, and customer support contact options.