Customer feedback splits between orders that go smoothly and post-sale issues that drag on. Positive reviews mention fast dispatch, correct items, and quick callbacks. Negative reviews describe damaged or incomplete deliveries, repeated failed contact attempts, and arguments over refunds or returns. Several people also report early product failures that ended in repair or refund disputes.
Examples from available reviews (Sep 2020 – Feb 2026).
Order remained undelivered with no updates and unresponsive contact channels.
“No update on the tracking information, no reply to any emails , and the phone lines have been unavailable for the past week”
Bike chain snapped within three months and customer service was dismissive.
“Bike chain snapped after after less than 3 months on bike .”
Prompt callback, helpful support and very quick delivery impressed the customer.
“Called me straight back after I sent a question through the website, very helpful, and super quick delivery.”
Bought a high-quality Bluetooth exercise bike with free next-day delivery.
“It's an amazing Bluetooth bike,16kg flywheel, awesome quality and free next day delivery.”
Reviews repeatedly point to weak after-sales support. Several complaints mention damaged deliveries, missing parts, and refunds refused without the proof the customer expected. A smaller group describe quick replacements and corrected charges as exceptions.
Some customers describe poor value when items fail quickly and they have to pay return costs. Others highlight competitively priced spare parts and hassle-free buying for certain products. A few say fixes such as corrected refunds or replacements made the purchase feel better value.
Many reviewers describe problems during assembly, including wrong bolts, unclear instructions, and packaging that looked reused or insufficient. Some buyers praise clear dispatch messages and next-day delivery that helped them get set up faster. Several complaints say missing parts or damaged packaging stopped them using the item at the start.
Many reports mention early mechanical issues such as chains snapping, frames rusting, and treadmills not working. Other customers say their purchases were durable, good quality, and matched the listed specs and expectations. A smaller number allege parts arrived as non-genuine or without packaging.
Many reviewers describe emails that never got a reply, phone lines that went unanswered, and tracking updates that stalled during dispatch. Others mention fast callbacks, support sharing photos or videos, and regular location updates. Several negative reviews tie poor communication to refund or repair disputes that never got resolved.
Feedback shows a clear split between smooth, on-time purchases and disputes that linger and turn into refund or warranty complaints. Several reviewers directly warn others to avoid the company after problems were not addressed. Positive reviews credit helpful staff and on-time delivery for a satisfactory experience.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (19) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: February 2026
Order remained undelivered with no updates and unresponsive contact channels.
“No update on the tracking information, no reply to any emails , and the phone lines have been unavailable for the past week”
Missed deliveries despite taking time off and no response from company.
“phone lines are faulty!”
Quad bike stopped working and promised repair box never arrived; no responses.
“They said they would send a box for me to send it back so they could fix it.”
Bike chain snapped within three months and customer service was dismissive.
“Bike chain snapped after after less than 3 months on bike .”
Received an American-style table and customer service refused a proper resolution.
“No mention was made in the description that this is not a UK table!”
Items arrived late, faulty or missing parts with no company response.
“Late Faulty Missing parts No response WTF”
Returned an item but company charged £10 and provided awful customer service.
“They sent it in a reused pizza box with no bubble wrap, no packaging”
Clear delivery communication and efficient professional delivery for an excellent product.
“The product is excellent and perfectly as described.”
Received a faulty golf net and could not reach the company for replacement.
“Arrived faulty.”
Golf cage rusted within eight months and company refused proper remedy.
“they even admitted themselves the golf cage is defective .”
Item arrived on time and replacement was sent promptly; excellent service.
“Great communication, item turned up on time (in the christmas rush as well)”
Prompt callback, helpful support and very quick delivery impressed the customer.
“Called me straight back after I sent a question through the website, very helpful, and super quick delivery.”
Outdoor table surface bubbled and company denied responsibility claiming indoor model.
“within days the surface started bubbling.”
Company proactively corrected delivery charge and quickly replaced damaged parts.
“they resolved this quickly and sent out replacements!”
Good quality trampoline parts, easy to fit with speedy service and competitive price.
“Great product, trampoline safety net and poles.”
Item stuck in dispatch for weeks with no updates or contact.
“Ordere item and never arrived been in despatch for weeks. Not a word or update from them. Disgraceful”
Refused to buy due to negative reviews and reported slow customer responses.
“So many negative reviews.”
Returned incorrect item but company is refusing to refund despite courier confirmation.
“they are refusing to refund me.”
Bought a high-quality Bluetooth exercise bike with free next-day delivery.
“It's an amazing Bluetooth bike,16kg flywheel, awesome quality and free next day delivery.”
Ordered on eBay and received excellent communication, packaging and next-day delivery.
“Item ordered 10 am and it arrived by DPD 10 am the next day.”
Treadmill delivered quickly with regular dispatch updates and great quality.
“Was kept up to date with the despatch and item location.”
Received two incorrect tins and received no reply from the company.
“One tin was correct other two not what I ordered.”
Reviewer strongly advises others to avoid company due to awful customer service.
“Absolutely awful customer services”
Reviewer experienced ignored messages and urges others to stay away.
“STAY AWAY THIS COMPANY DOES NOT CARE ABOUT HELATH AND SAFETY..”
Seamless delivery and helpful customer service with prompt, informative responses.
“They took photos, provided videos and responded swiftly.”
Table tennis table and robot arrived in good condition within a week.
“Table tennis table and robot came perfect and within a week of ordering it.”
Received a sub-standard, unpackaged chain that appeared non-genuine.
“Received sub-standard chain: no packaging. Not genuine article. DO NOT USE THIS COMPANY!”
The best item we have ever bought for fun as a family. It has been six months since our Air King Classic 12ft Trampoline with Safety Closure was delivered and we have not had enough of it. The price was great, delivery was swift and the customer care service was 5 star. They helped me get the best and unique trampoline that would not serve the kids only, but the entire family. Am grateful that I got it and the setting up was easy. It is also safe and we don't have to worry about the kids playing alone. We are pleased we got value for our money and we will definitely buy more sporting equipment from your store.
Trampoline arrived late, spare parts requests ignored and customer service rude.
“Awful experience with this company, avoid like the plague !”
Treadmill failed within weeks and company did not respond to repair requests.
“No response.”
Pool table fell apart within months and warranty was denied for non-home use.
“The pool table is unusable, made of flimsy material and absoloutely shockingly manufactured for the price of the item.”
Trampoline arrived missing parts and company stopped responding during the resolution.
“3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up.”
Faulty spin bike and company denied refund while imposing return costs.
“Received a faulty spin bike from them.”
Pool table arrived damaged and company was unresponsive and rude.
“AVOID - con artists and no customer service!”
Company allegedly sends damaged items and asks customers to pay return costs.
“Scam company, avoid at all costs”
Reviewer reports fraud allegations and zero communication from the company.
“Disgrace, Obtuse, Rude, Thieves, Lies , This Company should be taken out of circulation with immediate effect”
Order confirmation never received and reviewer plans to request bank refund.
“didnt even recieved a confirmation email.”
Indoor bike arrived damaged and incomplete, and customer service were unresponsive.
“Half the bike missing.”
Bike purchased Friday, dispatched Monday and delivered Tuesday with excellent service.
“Fantastic service and communication”
Home gym arrived with poor instructions and incorrect bolts; awaiting replacements.
“awful instructions and incorrect hex bolts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sport and Leisure UK is a UK-based retailer selling sports and leisure equipment through an online store. It offers home-use fitness machines, garden leisure products, and indoor games. Product pages list specifications, dimensions, and warranty or returns details. The site includes online checkout, standard delivery choices, and customer support contact options.