Reviewers commonly highlight strong plant quality, a wide selection and useful editorial content. However, a substantial portion of recent reviews cite delivery partner problems, incorrect or damaged items, and slow or unavailable customer support. If you are considering an order, check delivery options, inspect parcels on arrival and retain order communications for any claims. For time-sensitive or high-value purchases, contact customer service beforehand or consider alternatives that offer clearer fulfilment guarantees.
Examples from available reviews (Dec 2021 – Feb 2026).
First-time buyer praised healthy plant and helpful order updates.
“I was very impressed with the packaging of my clematis montana ‘mayleen’”
Customer received entirely wrong bulbs and experienced poor follow-up.
“we got nothing that we ordered and bulbs I would never want to plant”
Courier left bulbs insecurely and customer services became unreachable.
“Yodel eventually provided a photo showing them on the doorstep”
Received incorrectly sized plug plants with poor packaging and misrepresentation.
“What I received were 3 x 6cm plug plants”
Selection and expert advice are praised, but many reviewers report fulfilment errors, wrong items and unreliable order handling.
Some customers feel prices match quality, yet a subset report poor value when items arrive incorrect, damaged or not as described.
Website, catalogues and videos are frequently described as helpful and easy to use; a few note checkout glitches and phone issues.
Many reviewers praise healthy plants and top-quality bulbs, while a significant minority report damaged, rotten or incorrect items on delivery.
Frequent complaints concern delivery partners, late or missing updates, slow email replies and closed phone lines, hindering issue resolution.
Long-term customers often report satisfaction with products, while recent buyers commonly report delivery failures and poor customer-service responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Dahlia tubers arrived damaged with broken necks and poor packaging.
“the tubers inside had most of their necks broken.”
Enjoys the variety and unique finds at Sarah Raven and events.
“Always enjoy the lovely choices at Sarah Raven.”
Positive initial experience buying tomboncino seeds and additional varieties.
“So far so good, i was looking for tomboncino seeds and opted to buy lots more.”
Clematis bought in the sale died and underperformed compared to supermarkets.
“Clematis ordered in sale have died.”
Longtime customer praises consistent good quality and helpful website information.
“Always good quality plants.”
Long-term customer impressed by prompt replacement and reliable service.
“it was replaced immediately without a problem”
Enjoys an abundance of beautiful blooms and wishes for more space.
“As always a cornucopia of beautiful blooms.”
Regular buyer pleased with selection, product quality and informative guidance.
“The products have always been good quality and I find the information provided with the plants really informative.”
Catalogue images seem exaggerated, but sweet peas were successful this year.
“Once again pumped up colours in the catalogue”
Consistently receives great flowers from this supplier.
“Great flowers always.”
Waiting for a replacement and received no reply after ten days.
“after silence for 10 days”
Ordered desired species; they arrived on time and as healthy bulbs.
“They arrived at correct time in season, arrived as healthy bulbs, and just very straightforward.”
Buys sweet peas annually and finds them reliable and admired.
“I purchase my sweet peas from Sarah Raven every year, very reliable and always admired”
Longtime shopper praises quality, timely deliveries and informative emails.
“The plants, bulbs and tubers are always very good quality, vigorous and healthy.”
Website and ordering are easy, and product quality is excellent.
“Marvellous ideas, easy website & ordering made simple.”
Calendar was returned twice by courier and customer service did not resolve.
“Evri have returned it twice to them with no explanation.”
Customer service was unhelpful about a damaged and missing order.
“Dealing with Customer Services was shocking.”
Positive long-term experience with easy ordering and good plant selection.
“Very good web site and selection f plants. Ordering easy and purchases over the years all very good.”
Purchased a beautiful vase at a good sale price; very satisfied.
“It was beautiful, and at a very good price in the sale.”
Praises great quality and the team's efforts to find new plants.
“Great quality and the ravens are always looking out for new plants to delight and inspire”
Seed ordering was easy with many choices; awaiting planting results.
“Process was easy and lots to chose from.”
Seeds arrived in a box making postage seem wasteful and costly.
“seems a wast when an envelope would have been fine and postage Far less”
Unable to contact anyone for order queries.
“It's impossible to get hold of anyone for an order query”
First-time buyer praised healthy plant and helpful order updates.
“I was very impressed with the packaging of my clematis montana ‘mayleen’”
Reviewer notes excellent choices and great product quality despite price.
“Pricey but quality great.”
Customer received entirely wrong bulbs and experienced poor follow-up.
“we got nothing that we ordered and bulbs I would never want to plant”
Order was cancelled and refunded without explanation after waiting.
“The money has just been refunded without any explanation of why my order has been cancelled.”
Website is easy to navigate and offers good quality unusual plants.
“Easy to navigate website, good quality plants and a wide range of unusual plants..”
Delighted by the autumn catalogue and pleased with top-quality goods.
“I was so delighted with this years autumn catalogue I read it from cover to cover”
Previous tulips were large, colourful and long-lasting, prompting repeat purchase.
“I’ve had tulips before which were enormous, lovely colours and lasted well”
Quality bulbs spoiled by Yodel courier leaving them in rain overnight.
“the driver threw it over our gate”
Longtime customer notes service issues after fulfilment was outsourced.
“service has been exemplary until the switch to outsourced fulfilment when some blips occurred”
Received incorrectly sized plug plants with poor packaging and misrepresentation.
“What I received were 3 x 6cm plug plants”
Courier left bulbs insecurely and customer services became unreachable.
“Yodel eventually provided a photo showing them on the doorstep”
Decided not to place an order after reading other reviews.
“Didn’t order after reading reviews.”
Many tulip bulbs arrived diseased or rotten and complaint was dismissed.
“the rest looked diseased and some were completely rotten.”
Received what felt like a dead tree described as three twigs.
“three twigs in a box”
Customer service phone line disconnected, but discount code later worked.
“The customer service line has been disconnected, making it impossible to speak to a human.”
Consistently best quality bulbs and plants; helpful YouTube videos available.
“Best quality bulbs and plants.”
Split deliveries, damaged items, missing parcel and no customer responses.
“The second part of the order NEVER ARRIVED AT ALL.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sarah Raven is a UK gardening brand and retailer offering bulbs, plants, seeds, gardening tools and instructional content such as catalogues, videos and courses. The brand is known for editorial content and garden expertise aimed at home gardeners and hobbyists. Consumers searching reviews often look for information on plant quality, delivery reliability and customer support policies.