Reviews Analysed
21
We Collect & Analyse Reviews
Sarah Raven
Experiences & Reviews
Sarah Raven is a UK gardening brand and retailer offering bulbs, plants, seeds, gardening tools and instructional content such as catalogues, videos and courses. The brand is known for editorial content and garden expertise aimed at home gardeners and hobbyists. Consumers searching reviews often look for information on plant quality, delivery reliability and customer support policies.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Selection and expert advice are praised, but many reviewers report fulfilment errors, wrong items and unreliable order handling.
Share
Weak
20%
💰
Value for money
Some customers feel prices match quality, yet a subset report poor value when items arrive incorrect, damaged or not as described.
Share
Weak
5%
⚡
User experience
Website, catalogues and videos are frequently described as helpful and easy to use; a few note checkout glitches and phone issues.
Share
Strong
8%
🔧
Product quality
Many reviewers praise healthy plants and top-quality bulbs, while a significant minority report damaged, rotten or incorrect items on delivery.
Share
Mixed
22%
📞
Communication
Frequent complaints concern delivery partners, late or missing updates, slow email replies and closed phone lines, hindering issue resolution.
Share
Weak
16%
⭐
Overall experience
Long-term customers often report satisfaction with products, while recent buyers commonly report delivery failures and poor customer-service responsiveness.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
First Time Customer
"I am a first-time purchaser from Sarah Raven and I was very impressed with the packaging of my clematis montana ‘mayleen’ and the plant was very healt..."
Ricardo
Trustpilot
Sep 30, 2025
Featured for: Positive: packaging and order updates
100% wrong delivery of bulbs
"On 1st August we ordered over 100 different tulip bulbs costing £107. When we received delivery 12/9 we got nothing that we ordered and bulbs I would..."
Mrs McWilliam
Trustpilot
Sep 30, 2025
Featured for: Wrong items and no follow-up
On the downward curve?
"Why oh why ? when you have a great product do you use a cowboy delivery service such as Yodel. My long awaited tulip bulbs were to be delivered today..."
Carolyn MCVW
Trustpilot
Sep 30, 2025
Featured for: Delivery theft; customer service unreachable
Ordered establish plants, received plugs - very disappointed
"I ordered 3 x 9cm munstead lavender plants. Had to wait several weeks for delivery which was fine as I was pre advised. Delivery arrived today. To say..."
Jo
Trustpilot
Sep 30, 2025
Featured for: Received incorrect plant size
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ricardo
trustpilot.com
Sep 30, 2025
First Time Customer
I am a first-time purchaser from Sarah Raven and I was very impressed with the packaging of my clematis montana ‘mayleen’ and the plant was very healt...
C
CustomerP Adshead
trustpilot.com
Sep 30, 2025
Excellent choices
Excellent choices, lots advice, reliable delivery. If there i...
M
Mrs McWilliam
trustpilot.com
Sep 30, 2025
100% wrong delivery of bulbs
On 1st August we ordered over 100 different tulip bulbs costing £107. When we received delivery 12/9 we got nothing that we ordered and bulbs I would...
k
kate
trustpilot.com
Sep 30, 2025
Rubbish
Rubbish. I ordered something from the Sarah Raven website in August, the money left my account at the point I placed my order. The money has just been...
B
Barbara Diggens
trustpilot.com
Sep 30, 2025
Easy to navigate website
Easy to navigate website, good quality pl...
L
LYN FISK
trustpilot.com
Sep 30, 2025
The autumn catalogue…
I was so delighted with this years autumn catalogue I read it from cover to cover and certainly did feel inspired and am delighted to le...
N
Nuala Trainer
trustpilot.com
Sep 30, 2025
Reliable after previously ordered
I’ve had tulips before which were enormous, lovel...
E
Esther Nelson
trustpilot.com
Sep 30, 2025
I love the products from Sarah Raven.
I love the products from Sarah Raven. Their plants are high quality and the website is so informative in terms of how to plant etc. There is, however,...
A
ANITA GRACIE
trustpilot.com
Sep 30, 2025
Years of joy and beauty
I have been a loyal and enthusiastic customer of Sarah Raven since she first started, buying seeds, bulbs and plants almost every year. The service ha...
J
Jo
trustpilot.com
Sep 30, 2025
Ordered establish plants, received plugs - very disappointed
I ordered 3 x 9cm munstead lavender plants. Had to wait several weeks for delivery which was fine as I was pre advised. Delivery arrived today. To say...
C
Carolyn MCVW
trustpilot.com
Sep 30, 2025
On the downward curve?
Why oh why ? when you have a great product do you use a cowboy delivery service such as Yodel. My long awaited tulip bulbs were to be delivered today...
R
Ricardo
trustpilot.com
Sep 30, 2025
Didn’t order after reading reviews.
Didn’t order afte...
S
Susan Spurrell
trustpilot.com
Sep 30, 2025
I have been a client of Sarah Raven for…
I have been a client of Sarah Raven for many years and have always received a good service. Sadly not so this year. I bought 4 packets of tulip bulbs...
R
Rebecca Donovan
trustpilot.com
Sep 30, 2025
Three twigs in a box
Was astonished to be sent a dead tree. Tree might be too grand a word for what I received - t...
F
Fiona Clifford
trustpilot.com
Sep 30, 2025
HALLELUJAH
The customer service line has been disconnected, making it impossible to speak to a human. POOR SHOW. I wanted to speak to a human because the first t...
M
Maxine Davidson
trustpilot.com
Sep 30, 2025
Best quality bulbs and plants
Best quality bulbs and plants. Only purchase from Sarah...
M
Ms Kate Harcourt
trustpilot.com
Sep 30, 2025
No stars really...
If I could leave no stars, I would. First of all my order arrived in separate deliveries, weeks apart. The first arrived damaged, with the growing tip...
R
RLP
trustpilot.com
Sep 30, 2025
Great service and quality
...
g
garrincha
trustpilot.com
Sep 30, 2025
order placed for Niwaki Hori Hori
order placed for Niwaki Hori Hori. said in stock, but pushed back til some time in October. order was fully cancelled yesterday this...
J
Jo bucks
trustpilot.com
Sep 30, 2025
Happy Plants
Have always received quality plants within the dates exp...
Conclusion
Reviewers commonly highlight strong plant quality, a wide selection and useful editorial content. However, a substantial portion of recent reviews cite delivery partner problems, incorrect or damaged items, and slow or unavailable customer support. If you are considering an order, check delivery options, inspect parcels on arrival and retain order communications for any claims. For time-sensitive or high-value purchases, contact customer service beforehand or consider alternatives that offer clearer fulfilment guarantees.