Reviewers often describe quick, practical help from customer service, with replacements sent the same day or the next. Many comments also highlight good product quality and competitive prices for tableware and home items. A small number mention refunds that were not resolved, product failures, and intrusive marketing messages. These negative experiences sharply contrast with the mostly positive feedback.
Examples from available reviews (Dec 2021 – Mar 2026).
Item broken in transit was replaced within an hour after contact.
“within an hour a replacement item was on the way.”
Coir mat arrived quickly and was high quality.
“Gorgeous coir mat...Natural with a star.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Reviews often describe customer service as proactive and focused on fixes. People say replacements are frequently arranged without needing a return, and some staff members get named for being helpful. A minority report complaints that stayed unresolved and led to financial loss.
Many users point to reasonable prices and solid value for household and tableware items. Some say the quality was better than expected for what they paid. A few allege inflated pricing on third-party marketplaces and frustration with added delivery charges.
Many buyers report fast dispatch and packaging that arrived intact. Several mention next-day delivery promises not being met, along with postage or delivery refunds being issued. A small number ran into unclear returns or extra return costs.
Many reviews describe sturdy glassware, mugs, and mats that match expectations. A few isolated cases mention leaking clip-top jars, items arriving in the wrong colour, and furniture deliveries damaged more than once. When problems are reported, reviewers often say replacements are sent quickly.
Some customers praise clear updates around returns and reshipments. At least one reviewer reports frequent promotional emails without an easy opt-out. Communication issues appear less often than positive service experiences, but they do come up.
Most feedback points to repeat purchases and recommendations, driven by quick fixes and satisfactory products. A smaller set of low-rated reviews describes unresolved refunds, damaged goods, and poor support. The result is a clear split between many high-satisfaction accounts and a small group of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item broken in transit was replaced within an hour after contact.
“within an hour a replacement item was on the way.”
Great customer service, competitively priced goods and prompt delivery.
“well priced goods and prompt delivery - 10/10 would recommend”
Ana was incredibly informative and helpful with an item return.
“Ana was excellent, incredibly informative and helpful.”
One broken slate tile was promptly offered and sent as a same-day replacement.
“a new one was offered the same day.”
Good website and reasonable prices; delivery problem was resolved.
“Had a problem with a delivery, but got sorted out. thanks Ana.”
Coir mat arrived quickly and was high quality.
“Gorgeous coir mat...Natural with a star.”
Company redelivered after DHL loss and frames arrived in good condition.
“offered to redeliver”
Company apologised and sent correct items same day, allowing keeper of wrong items.
“They resolved the issue without hesitation.”
Beautiful dipped mugs and a prompt, no-fuss replacement for a faulty one.
“No fuss whatsoever.”
Lost bar stool replaced and delivered within 48 hours after quick response.
“My query was responded to within 15 minutes”
Good prices and quick delivery; replacement sent within 12 hours.
“replacement within 12hrs of initial complaint.”
Product failed after six months but replacement arrived the next day.
“Replacement received the next day, with no fuss.”
Sturdy, good-quality items and broken glass replaced within three days.
“All sturdy and good quality.”
Quality and price excellent; damaged items replaced within two days.
“the quality and price are both unbeatable.”
Breakage due to courier was rectified within an hour; replacement next day.
“replacement arriving next day”
Broken glassware was replaced promptly with helpful customer service.
“got some replacements shipped straight out to me.”
Issue resolved immediately; will shop again with confidence.
“Customer care was fantastic”
Exceptional quality and replacements sent within 24 hours when needed.
“The quality has always been exceptional for a very reasonable price.”
Lovely products at great prices; prompt replacement for a chipped glass.
“the prices are so good!”
First-class service with quick replacement for a damaged item.
“Always get a first class service from Rinkit.”
Company replied immediately and sent a same-day replacement.
“sent out a replacement item on the same day.”
Excellent service and fast replacement after damage in transit.
“Replacement received 24 hours later”
Company replaced a smashed board and sent an extra free.
“was sent completely free of charge.”
Quick dispatch and consistently great customer service.
“Always great customer service.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Reviewer experienced poor customer service and lost money.
“I’m out of pocket”
One broken glass replaced promptly with next-day delivery.
“the replacement glass arrived the following day.”
Great-quality crystal glasses; broken items were promptly replaced.
“Great quality cristal glasses.”
Swift delivery and a missing table was delivered next day.
“the table arrived at 12:30 the following day”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Damaged order resolved quickly with immediate replacement sent.
“replacement sent out straight away.”
Broken items were replaced the next day with excellent service.
“items were replaced the very next day”
Products are very good and they respond quickly to problems.
“Their product quality is very good.”
Company corrected colour selection and quickly replaced missing parcel.
“this was changed for me!”
Quick delivery and a 24-hour replacement for a faulty item.
“within 24 hours I had a replacement!!”
Delivery was delayed beyond advertised next-day service; postage refunded.
“Don't advertise next day delivery if you can't honour that agreement.”
Broken dinner service replaced the next day with excellent service.
“replaced the very next day by Viktorjia.”
Contacted customer service and a replacement arrived within 24 hours.
“New and unbroken glass arrived 24 hours later.”
Prompt response and same-day replacement for missing or damaged items.
“prompt response when some items were missing”
Chipped items were replaced multiple times and excellent service provided.
“All sorted and great customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rinkit is a UK online retailer focused on homeware and kitchenware. Its range includes tableware, glassware, kitchen accessories, small furniture, and decorative items. The business runs an e-commerce website with product pages, images, and standard online payment options. Rinkit also posts shipping and returns details and offers order-tracking tools. Product and editorial descriptions help shoppers compare materials, sizes, and care instructions.