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We Collect & Analyse Reviews

Rinkit
Experiences & Reviews

Rinkit is a UK-based online retailer specialising in glassware, tableware and kitchen/homewares. The company sells fragile household items through its e-commerce site and offers delivery options and customer support for damaged or missing orders.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 30d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviews cite fast, no‑quibble replacements and prompt dispatch. A minority report failures to honour paid next‑day delivery and delayed refunds.

Share
22%
Strong
💰

Value for money

Several customers feel good value when replacements or extras were provided; others report poor value for specific items (notably leaking jars) or disputed delivery charges.

Share
7%
Weak
⚡

User experience

Many reviewers report a smooth ordering experience and quick dispatch. Others cite courier delays, missing parts and unwelcome promotional emails affecting their experience.

Share
7%
Mixed
🔧

Product quality

Glassware and tableware quality is frequently praised. There are isolated reports of damaged or faulty items on arrival and one significant complaint about leaking jar seals.

Share
16%
Strong
📞

Communication

Customer service is commonly described as responsive, polite and fast to reply. A smaller set of reviews report poor responses or unwanted marketing contact.

Share
22%
Strong
⭐

Overall experience

Most customers report positive outcomes owing to effective customer service and quick replacements; a minority report unresolved delivery or product failures.

Share
25%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Chris Dudley
trustpilot.com Sep 30, 2025

4 x sundae glasses

I initially ordered 4 x sundae glasses. One was slightly faulty. On contacting Renkit, they replied straight away and s...

J
John Crockford
trustpilot.com Sep 30, 2025

Super service

Superb value and excellent service and no quibble whatsoever when one...

B
Brenda Freeborn
trustpilot.com Sep 30, 2025

My experience with Rinkit.com was 100%…

My experience with Rinkit.com was 100% Posative. I ordered 3 big glass chopping boards on arrival unfortunately one was smashed so i telephoned & spok...

B
Bob
trustpilot.com Sep 30, 2025

Always great customer service

Always great customer service. Very quick dispat...

P
Peter
trustpilot.com Sep 30, 2025

OK if you don't mind receiving lot of…

OK if you don't mind receiving lot of promotional spam afterwards. And no options to opt out of...

C
CustomerD.Gessert
trustpilot.com Sep 30, 2025

I’m surprised at the positive reviews…

I’m surprised at the positive reviews as my experience with this company is appalling! I received no customer service all I got was excuses they could...

k
katie
trustpilot.com Sep 30, 2025

Perfect!

I was reluctant to order glassware online due to breakage but I was struggling to find a particular shape of glass. I found the glasses I wanted on ri...

K
Krasimir Bliznakov
trustpilot.com Sep 30, 2025

Great quality cristal glasses

Great quality cristal glasses. Unfortunately I received them with some of them already broken, but then their team was more than kind to send me repla...

M
Max Hughes
trustpilot.com Sep 30, 2025

Quick delivery and great customer service

Ordered tables and chairs for an event and they arrived swiftly. One table was missing, I emailed at 16:44 and the table arriv...

R
Richard Evans
trustpilot.com Sep 30, 2025

Bought 55 clip top jars from Rinkit (…

Bought 55 clip top jars from Rinkit ( kilner copies ) marketed as air tight . Used them for storing tomatoe passata . Well over half of them leaked an...

R
Roy
trustpilot.com Sep 30, 2025

my order arrived damaged

my order arrived damaged, 1 email and a resolution was sorted, replacement sent out straight away....

L
Leanne
trustpilot.com Sep 30, 2025

Best customer service

Very impressed with the Customer Service of this Company. My order arrived broken and once I informed them the items were replaced the very next day b...

K
Kundai Chivanga
trustpilot.com Sep 30, 2025

A great place to shop

A great place to shop. If it happens that there is a problem with your order and you let them know, th...

N
Nosheen Ilyas
trustpilot.com Sep 30, 2025

First time I had the pleasure of using…

First time I had the pleasure of using them. I placed an order and realised I selected the wrong colour- sent an email and this was changed for me! I...

M
Mrs D. G.
trustpilot.com Sep 30, 2025

Fantastic customer service

Fantastic customer service. My order arrived very quickly. One item had...

E
Elsie
trustpilot.com Sep 30, 2025

Long delay in delivery.

I have ordered from this company in the past and had no problem but this time it was poor. I ordered on a Sunday for next day delivery. Whilst I was n...

P
Patricia Johnston
trustpilot.com Sep 30, 2025

Seriously impressed with the Customer…

Seriously impressed with the Customer Service of this Company. My dinner service arrived broken and once I informed them the items were replaced the v...

J
Jeremy Robson
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Ordered 6 glasses and unfortunately one arrived broken. Contacted customer service with photo and 5 minutes later I had a respon...

A
Amy
trustpilot.com Sep 30, 2025

Really good business

Really good business, prompt response when some items were missing (damaged in transit by courier) and...

T
Tonya
trustpilot.com Sep 30, 2025

Damaged item resolved quickly

I have been shopping with Rinkit for sometime now and I've always had great products. I ordered three espresso cups and saucers and when they arrived...

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Conclusion

Reviews show a pattern of responsive customer service: many customers report same‑day or next‑day replacements and named staff resolving issues quickly. A consistent theme is that fragile items sometimes arrive damaged in transit, and the company frequently replaces them promptly. A minority of reviews cite delivery failures, disputes over paid next‑day delivery, or specific product faults (for example leaking jar seals) and some complaints about marketing communications. Consumers buying fragile glassware should inspect parcels on arrival, choose delivery options carefully, and contact customer service promptly if items are damaged or missing.